BT’s Emergency Response Team (ERT) provides a proactive and reactive capability to deal with threats to our fixed and mobile networks in the UK. In recent years these have been dominated by extreme weather events, typically flooding. We proactively attempt to protect critical assets considered at risk, and if that fails, seek to help restore service as quickly as possible. In parallel, we strive to help affected communities by providing them with emergency communications facilities until normal service can be resumed.
The ERT is composed of a small core team supported by a large UK wide team of specialist trained volunteers drawn from across the business. The volunteers must be able to use their existing knowledge, along with specialist ERT skills, ensuring that they are always ready to support operational deployments.