Regulations and policy environments are vital to making high quality, digital services viable in the UK, the EU, and around the world. We engage regularly with regulators, politicians and policy-makers so we can work together.
Cooperating with government
Our public policy work covers a wide territory, from infrastructure investment to national security, from regulating online harms to trade and economic policy. Government relations are important to us, and we often contribute to responses to consultations and cross-industry initiatives.
Working with the Regulator
Our main regulatory relationship is with Ofcom in the UK. The main source of Ofcom’s powers and duties is the Communications Act 2003, which gives it general competition powers for the sector and helps it enforce consumer law. We also engage with other regulatory bodies like the Competition and Markets Authority.
Our network vision
We’re stepping up to deliver the next generation of digital network infrastructure. Our smart network will be the first of its kind in the UK.
Our ambition is to create one converged, smart network built on our world-leading fixed and mobile networks – going beyond 4G, 5G, Wi-Fi and ultrafast broadband to seamlessly connect our customers wherever they are.
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Our leadership team
Alex Towers
Director of Policy and Public Affairs
BiographyAlex leads BT’s political strategy and its public policy work, both in the UK and around the world. Before joining BT, he was the Director of the BBC Trust- the BBC’s regulator and governing body until 2017. In his earlier career, he was a civil servant at DCMS, where his work on media policy included the 2003 Communications Act, Ofcom’s first review of public service broadcasting and the BBC Charter Review that followed.
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Clive Carter
Regulatory Affairs Director, Group and Governance
BiographyClive leads regulatory engagement at BT Group. His team creates and socialises BT's regulatory strategy, overseeing risks and opportunities. Before joining BT, Clive led Ofcom’s Strategy and Policy team, ran Ofcom’s Digital Communications Review, and was responsible for negotiating with BT on the Commitments.
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Jonny Bunt
Regulatory Affairs Director, Consumer
BiographyJonny leads regulatory strategy for our Consumer division. Prior to this, he was Pricing and Portfolio Director for BT Consumer. During this time, he led on the implementation of significant regulatory change including BT’s response to Ofcom’s Standalone Fixed Voice Consultation and the Loyalty Penalty super-compliant.
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Regulatory Affairs
If you would like more information on our regulatory work, you can contact our regulatory affairs team at regulatory.affairs@bt.com.
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Parliamentary Affairs
If you have parliamentary casework relating to BT or EE, please contact our dedicated team at mpelc@bt.com. For all other general queries about our policy work, including about our EU and Global Public Affairs policy work, please contact public.affairs1@bt.com.
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Communications Regulation Compliance
Communications Regulation Compliance (CRC) are BT Group subject matter experts on compliance with Ofcom’s regulatory framework and non UK telecoms obligations.
Our key contact for regulation compliance in BT is Chris Wood, Senior Manager Communications Regulation Compliance and can be contracted at compliance@bt.com. -
Broadcasting complaints
If you have seen something on one of our channels or platforms and would like to make a complaint please contact the BT Sport complaints team or you can contact Ofcom through their website.
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Code of Practice
If you have a complaint about our Code of Practice, please contact us via our online customer service help and support area, or call our Customer Service for free on 0330 123 4150.
