BT Group is the UK’s leading fixed and mobile communications provider. We build and run the biggest fixed and mobile networks in the country.
We operate in both wholesale and retail markets. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
We create value by designing, building, marketing, selling and supporting network access, connectivity and related products to customers. We provide many of the fixed, mobile and converged connectivity solutions integral to modern life. They include broadband, mobile, TV, networking and IT services. We also sell other things – like handsets, gaming and insurance – to help our customers connect, communicate, share, be entertained and do business.
premises across the UK passed with full fibre
Fibre, further and faster
We’ve accelerated our full fibre rollout to hit 25m premises by the end of 2026, getting fibre to more people, faster, fuelling the UK economic recovery.
of UK population are now covered by our 5G network
UK's best mobile network
Through our EE network, we’re giving our customers faster speeds, a more reliable service and near instant connections to their favourite content.
EE retains its crown as the UK’s best network for an 11th year in a row
signals of potential cyber-attacks are seen on average every single day across the world
Protecting our customers
Cyber attacks never stop. And neither does our focus on cyber security, including detection, response, and innovation, protecting customer networks, data, and wellbeing from harm.
Discover more about how BT manages cyber security for organisations around the world
Achieve net zero carbon emissions for our own operations by the end of March 2031
Sustainable
Tech must accelerate our journey to net zero emissions and a circular economy.
Building a sustainable future for all
people reached with help to improve their digital skills since FY15
Inclusive
We’re well on our way to achieving our goal of helping 25 million people in the UK to improve their digital skills by end-March 2026, making sure that everyone has the opportunity to access the digital world.
Read how we’re building inclusive connections, digital skills and a diverse BT Group
Sharpening our focus
We provide the digital backbone for the nation. Without us, life as we know it stops.
It’s why everything we do has to be focused on supporting the customers who rely on us, and living up to our purpose.
07 November 2024
31 October 2024
Our strategy
Our ambition is bold and stretching. Our strategy guides us on that journey.
There will always be more work to do, but we’re made excellent progress
against our strategic priorities.
