BT Whole Home Wi-Fi FAQs - Settings and functions

The instructions are different depending on which Whole Home Wi-Fi product you're using.

Whole Home Wi-Fi

If you need to reset the discs to factory default settings you can do this using the pin hole on the back of each disc:

1. Uninstall or delete the app from your tablet or smartphone
2. Turn off the discs that are not directly connected to your hub (router)
3. Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the factory reset button for about one second. It's on the rear of the disc
4. Wait for the LED to turn purple, flashing blue and then solid blue
5. Turn off this disc
6. One by one, turn on the other discs and factory reset them. Wait for the blue flashing LED, then turn off
7. Once all discs have been reset, download and install the app from your app store and re-install following the app instructions

Whole Home Wi-Fi 6, Premium or Mini

If you need to reset the discs to factory default settings you can do this using the pin hole on the back the disc connected to your hub (router):

1. Uninstall or delete the app from your tablet or smartphone
2. Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the factory reset button for about one second. It's on the rear of the disc. This will trigger a reset of all the other discs
3. Wait for each of the discs' LEDs to turn purple, flashing blue and then solid blue
4. Now turn all your discs off
5. Download and install the app from your app store and re-install following the app instructions

Yes, just follow these steps:

1. Make sure you're connected to your Whole Home Wi-Fi network
2. If you have Whole Home Wi-Fi, enter http://mybtdevice.home in your internet browser address field
3. If you have Whole Home Wi-Fi 6, Premium or Mini Whole Home Wi-Fi, enter http://btwhole.home in your internet browser address field
4. Enter your Admin password, then click Login. (The Admin password is printed on the back of the disc connected to your hub or router, or on the wireless settings card located there)

A Guest Network gives easy internet access for your guests. It’s simple to set up a separate wi-fi network for guests and share access details via the app.

Go to the 'Guest Wi-Fi' tab and tap on the slider button to turn Guest Wi-Fi on and then follow the on-screen set-up instructions.

You must create a password to enable your Guest Wi-Fi Network. And you can also choose a new name for your Guest Wi-Fi, which will be displayed when guests are searching for a wi-fi network to connect to.

If you're using Whole Home Wi-Fi or Premium or Whole Home Wi-Fi 6, you can tell your guests the Guest Network name and password, or send them the login details by clicking Share Login Details and then selecting how you wish to share this from the options given. (For example, by email or text message).

You can also set a schedule for when your Guest Wi-Fi Network will be available to guests. Just tap on Schedule in the Guest Wi-Fi tab and select the dates and times for on and off periods.

See this video for simple set-up of a Guest Network:

From the 'Devices' tab, you can see the names of all devices connected to your network, together with those in groups. You can also scroll down to see any that are off-line (devices previously connected to your network).

Tapping on any of the devices shown, will open a 'Device Information' menu where you can update access controls (add or remove from a group, rename or block a device). You'll need the Admin password to make changes.

In addition, the Home screen gives you visibility of how your Whole Home Wi-Fi network is connected, with each disc showing the number of devices currently connected to it - for example, 'x' devices connected. Tap on the disc and then See Connected Devices, to show any devices connected to that disc. Tapping on any of the devices shown will open 'Device Information'. This is where you can update access controls (add or remove from a group, rename or block a device). You'll need the Admin password to make changes.

Whole Home Wi-Fi only:

Access Controls put you in control of your home network, giving you the flexibility to pause your wi-fi for individual devices, or groups of devices, or for everyone. Pressing the Pause button on the Home screen will stop internet access for all your devices without disconnecting the wi-fi.

You can also set up schedules for timed pauses, such as a regular bedtime pauses, or you can create your own custom schedule. To use access controls, select the device or the group from the Devices tab and then select the option you wish to apply:

• Timed pause - Immediately pauses internet access. Choose from one hour, two hours, until morning or select a time
• Bedtime - This is a pre-populated schedule that turns off internet access at night. 'School nights' have been set from 8pm to 8am for Sunday to Thursday nights. Friday and Saturday nights have extended access to 10pm. This schedule can easily be adjusted to suit - tap Edit Bedtime and choose your days and times
• Custom schedule - To create, first select the device or group and then tap on New Custom Schedule. Choose the days and the times you want to turn wi-fi on and off. To add different times for different days (for example, the weekend) tap Add extra days. Once completed, tap Next, name the schedule and press the Save button.

Please see this video on simple set-up steps:

Whole Home Wi-Fi, Whole Home Wi-Fi 6 & Premium only:

• Groups - This feature lets you place a number of devices in a group making it easier to manage. For example, a 'Kid’s Devices' group could include all your children’s devices (such as a phone, laptop and games console). You can then control the group with a few taps, for example, apply a bedtime schedule or temporarily pause the internet
• Set up a group - To create a group select the 'Devices' tab from the toolbar then Add a Group. Choose a name for your group and press Next. You'll then see a list of all the devices that are connected, or that have been connected to your Whole Home Wi-Fi network previously. Select the devices you want to add and press Save. You can create up to five groups
• Edit a group - Once created, the group can be edited at any time from the 'Devices' tab option on the toolbar. Select the group and then you can rename it, add or remove devices, or delete the group when it's no longer required

See the video below on simple set-up of groups:

Yes, you can block any device. Use this feature to permanently stop a device from connecting to your Whole Home Wi-Fi network. Simply view all the devices by pressing the 'Devices' tab. Choose the device you want to block (on or offline), and then select Block Device and confirm. Blocked devices will appear in the list of devices and you can unblock the device later if needed.

The Wireless Network Name and password are printed on the rear of the disc connected to your hub (router). If you're using Whole Home Wi-Fi, Whole Home Wi-Fi 6 & Premium, you'll also find them on the settings card located on the rear of the disc.

The network name is "BTWholeHome-XXX" and the password is 12 randomly generated alpha numeric digits.

You can change your Network Name and password from either the app or a web browser:

From the app:

1. Select Settings and then Network Name. The current network name is displayed. Select Change Network Name
2. Enter your new network name and password and then Save

From a web browser:

1. Make sure you're connected to your Whole Home Wi-Fi network
2. If you're using Whole Home Wi-Fi, enter http://mybtdevice.home in your internet browser address field
3. If you're using Whole Home Wi-Fi, Whole Home Wi-Fi 6 & Premium, enter http://btwhole.home in your internet browser address field
4. Enter your Admin password then click Login (Admin password is printed on the back of the disc connected to your hub or router, or on the wireless settings card located there)
5. Select Settings then Wireless
6. Enter your new network name and password and click on Save

Please note: when you Save your new wireless settings, you'll be disconnected from the network. Go to your device’s wi-fi settings and enter the new details to reconnect to your Whole Home Wi-Fi network.

The Admin password is needed to access the disc's settings. You'll need to enter it in the app during setup and if you use an internet browser to access the settings menu.

The Admin password is printed on the back of your discs.