Products bought on or after 10 April 2024
If you bought your product on or after 10 April 2024 then you’ll be on our latest terms and conditions, so the following price changes apply:
| Product | Annual price increase from 31 March 2025 |
|---|---|
| Mobile SIM Only plan or mobile plans with a handset * | +£1.50 per month |
| Connected devices – laptop, tablet or watch and Mobile Broadband |
+£1.50 per month
|
| Broadband plans | +£3 per month |
| EE TV plans | +£2 per month |
So, for example, if you take out a new SIM Only mobile plan at £25 per month on a 24 month contract, your price will be £26.50 per month from 31 March 2025, and then £28 per month from 31 March 2026. For more details, see our price guides.
Products bought before 10 April 2024
If you bought your product before 10 April 2024 then you’ll be on CPI+ terms and conditions, so the following price changes apply:
Each year, we adjust the prices of some of our products and services in line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2024, the CPI rate was 2.5%. This means customers will see a price increase of 6.4% (which is 2.5% plus 3.9%).
These price changes take effect from 31 March 2025.
How does the 2025 price change affect me?
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and mid-March. In there, you’ll find a personalised explanation of what’s happening with your plan(s).
Your first Bill after the price change might look a little different, here's a video to explain why.
In the meantime, we’ve provided some more details here to help you understand the changes.
For more details, see our price guide.
Annual price change applies to all broadband customers except those listed below.
There’s no change in price for the following plans, or for one-off charges (for example, late payment fees):
- Fixed price broadband plans
- BT Basic with BT broadband
- Home Essentials with BT broadband
The prices of some of our add-ons and out-of-bundle charges will increase by 5%.
Annual price change applies to landline charges* and includes:
- Line rental
- All calling plans
- International call add-ons
- Out-of-bundle calling rates and call set-up fees
- International & Premium Rate Call Bar
- Friends & Family Mobile
*If you have landline-only and do not have broadband you'll not have a price increase for line rental, call packages, call charges and call add-ons
There's no change in price for:
- BT Basic landline (including call charges)
- BT Home Essentials
- Home Phone Saver
- BT Together Local
- BT Working Together
- Paper bill charges
- Calling feature packs and call add-ons
- Pay-per-use calling features
Annual price change applies to all mobile customers, and includes:
- BT 4G Home Broadband Unlimited hub (except the 15Mbps plan)
- All SIM Only and Family SIM plans
- All handset plans
- Add-ons
- Out-of-bundle pence-per-minute rates for data, calls and texts
- Out-of-bundle charges such as roaming
If you're on a BT 4G 15Mbps Home Broadband Unlimited plan, your price will increase by December's CPI rate, published in January only.
Annual price change applies to all TV packages and some TV add-ons.
There’s no price change for third party add-ons, including NOW TV and Prime Video.
Annual price change applies to all TNT Sports packages, except for discovery+ Premium and TNT Sports on Sky without BT Broadband.
Why is BT increasing prices?
We know that your home relies on a brilliant connection. Whether it’s through your mobile or broadband service, it’s more important than ever to keep everyone and everything connected. Our annual price change helps us continue to invest to bring you a better, more reliable experience and the best value for your money. It’s also important as our own costs continue to increase, so the price change means we can continue to maintain the best networks and provide customer service in more ways than ever before.
How can I make smart savings?
We offer a range of products and services to help our customers get the best value for money. We’ve now brought BT together with EE, the UK’s best mobile network 11 years in a row, to create new EE Broadband. Not only do EE Broadband customers benefit from unrivalled connectivity, but they also unlock exclusive savings of £20 a month on unlimited data SIMs with EE One.
Our TV packages also offer a smart way to save. They’re packed full of the latest entertainment, boxsets and sport, and you can change your plan every month based on what you want to watch.
How is BT helping customers who need extra support?
We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.
If you’re receiving state benefits you may be eligible for one of our broadband or mobile social tariffs:
And as part of the extra help we provide for customers, we’ve put together a financial support guide, which explains the range of options available to customers who are concerned about money.
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website, visit https://www.ons.gov.uk/
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and mid-March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).
You'll also be able to see your new price(s) on any of your bills from 31 March 2025.
You’ll be able to see your new charges on any of your bills from 31 March 2025.
Log in at bt.com/mybt to check your first bill following the price change. You can also download a detailed PDF version to print at home.
If your charges have changed during your billing period, you’ll see an explanation of how we've calculated your bill, like this:
The price change is in-line with your terms and conditions, so either a set pounds and pence amount agreed when you signed your contract (if you signed up on or after 10 April 2024),or are linked to CPI (if you signed up before 10 April 2024).
For customers on CPI plus 3.9% terms, the increase is calculated using the December CPI rate (published in January), plus 3.9%, and adding the total percentage amount to the price you were paying up until 31 March 2025.
We’ll explain what this means for you personally in an email or letter, and we’re sending these communications out between mid-February and mid-March.
If your price is changing, we’ll take account of any ongoing discounts you get. Log into MyBT for personalised information about your price plan(s).
Add-ons give you access to additional services at better value than standard rates. These could be packages of call minutes, messages, mobile data, or any other services you can buy in addition to your plan.
The prices of some of our add-ons will be increasing by 5% from 31 March 2025.
To see details of any active add-ons you may have, you can check your latest bill in MyBT or see the full list of add-ons and charges.
As part of your landline calling plan, or BT mobile plan, you’ll have an allowance for calls, texts and/or data. There are restrictions on where and how you can use your allowance. For example, calls are restricted to UK mobile networks and UK landlines starting with 01, 02 or 03.
If you’re on a landline pay-as-you-go calling plan or mobile plan, and there are restrictions, you’ll be charged our standard rates if you go outside of these restrictions. These are what we call ‘out-of-bundle charges’.
Some of these charges will be increasing by 5% from 31 March 2025.
You can find the full list of out-of-bundle charges here.
We’ve excluded some out-of-bundle charges and add-ons, either for regulatory or customer service reasons.
You’ll find them at BT legal stuff.
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