Each year, we adjust the prices of some of our products and services in line with the Consumer Price Index (CPI) rate of inflation, plus 3.9%.
When we work out our prices, we use the December CPI rate published in January. For December 2023, the CPI rate was 4.0%. This means that the majority of our customers will see a price increase of 7.9% (which is 4.0% plus 3.9%), or around £3 per month for the average broadband customer.
These price changes take effect from 31 March 2024.
What is the Consumer Price Index (CPI)?
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website, just visit https://www.ons.gov.uk/
How does the 2024 price change affect me?
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and mid-March. In there, you’ll find a personalised explanation of what’s happening with your plan(s).
Your first Bill after the price change might look a little different, here's a video to explain why.
In the meantime, we’ve provided some more details here to help you understand the changes.
For more details, see our price guide.
CPI, plus 3.9% applies to all broadband customers except those listed below.
There’s no change in price for the following plans, or for one-off charges (for example, late payment fees):
- Fixed price broadband plans
- BT Basic with BT broadband
- Home Essentials with BT broadband
The prices of some of our add-ons and out-of-bundle charges will also increase by the December CPI rate of inflation published in January, plus 3.9%.
There’s no change in price for:
- BT Basic landline (including call charges)
- BT Home Essentials
- Paper bill charges
The following will get an increase by the December CPI rate of inflation published in January only:
- Line rental, call packages, call charges and call add-ons for landline only customers who do not have broadband with us, or with another provider
- Home Phone Saver
- BT Together Local
- BT Working Together
CPI, plus 3.9% applies to all other landline charges and includes:
- Line rental
- All calling plans
- International call add-ons
- Out-of-bundle calling rates and call set-up fees
- Calling feature packs and call add-ons
- Pay-per-use calling features
- International & Premium Rate Call Bar
- Friends & Family Mobile
CPI, plus 3.9% applies to all mobile customers, and includes:
- BT 4G Home Broadband Unlimited hub (except the 15Mbps plan)
- All SIM Only and Family SIM plans
- All handset plans
- Add-ons
- Out-of-bundle pence-per-minute rates for data, calls and texts
- Out-of-bundle charges such as roaming
If you're on a BT 4G 15Mbps Home Broadband Unlimited plan, your price will increase by December's CPI rate, published in January only.
CPI, plus 3.9% applies to all TV packages and some TV add-ons.
There’s no CPI, plus 3.9% price change for third party add-ons, including NOW TV, Netflix and Prime Video.
CPI, plus 3.9% applies to all TNT Sports packages, except for discovery+ Premium and TNT Sports on Sky without BT Broadband.
Why is BT increasing prices?
We know that your home relies on a brilliant connection. Whether it’s through your mobile or broadband service, it’s more important than ever to keep everyone and everything connected. Our annual price change helps us continue to invest to bring you a better, more reliable experience and the best value for your money. It’s also important as our own costs continue to increase, so the price change means we can continue to maintain the best networks and provide customer service in more ways than ever before.
How can I make smart savings?
We offer a range of products and services to help our customers get the best value for money. We’ve now brought BT together with EE, the UK’s best mobile network 10 years in a row, to create new EE Broadband. Not only do EE Broadband customers benefit from unrivalled connectivity, but they also unlock big savings on unlimited data EE Mobile plans too. A typical family could save up to £372 a year by bundling their broadband and mobile plans together with EE.
Our TV packages also offer a smart way to save. They’re packed full of the latest entertainment, boxsets and sport, and you can change your plan every month based on what you want to watch.
How is BT helping customers who need extra support?
We understand that everyone needs to stay connected, whether that’s over the phone, or through broadband, and we’re committed to doing our very best to ensure our customers get the support they need, when they need it and in the way they need.
If you’re receiving state benefits you may be eligible for one of our broadband or mobile social tariffs:
And as part of the extra help we provide for customers, we’ve put together a financial support guide, which explains the range of options available to customers who are concerned about money.
CPI is the most used and reliable measure to track inflation – it compares the cost of a selection of goods (food, clothes, travel etc.) from one year to the next. A new rate is published monthly by the Office for National Statistics, and we always use the December rate, published in January, for our price change.
There’s lots more info on CPI on the Office for National Statistics website, just visit https://www.ons.gov.uk/
We’ll send you an email or a letter to explain what this means for you. We’re sending these communications out between mid-February and mid-March. In there, you’ll find a personalised explanation of what’s happening to your plan(s).
You’ll also be able to see your new price(s) on any of your bills from 31 March 2024.
You’ll be able to see your new charges on any of your bills from 31 March 2024.
Log in at www.bt.com/mybt to check your first bill following the price change. You can also download a detailed PDF version to print at home.
If your charges have changed during your billing period, you’ll see an explanation of how we’ve calculated your bill, like this:
The price change is in-line with your terms and conditions which are linked to CPI. The increase is calculated using the December CPI rate (published in January), plus 3.9%, and adding the total percentage amount to the price you were paying up until 31 March 2024. We’ll explain what this means for you personally in an email or letter, and we’re sending these communications out between mid-February and mid-March.
If your price is changing, we’ll take account of any ongoing discounts you get. Log into MyBT for personalised information about your price plan(s).
Add-ons give you access to additional services at better value than standard rates. These could be packages of call minutes, messages, mobile data, or any other services you can buy in addition to your plan.
The prices of some of our add-ons will be increasing by the December CPI rate of inflation (published in January), plus 3.9% from 31 March 2024.
To see details of any active add-ons you may have, check your latest BT bill, log onto MyBT or find the full list of add-ons and charges.
As part of your landline calling plan, or BT mobile plan, you’ll have an allowance for calls, texts and/or data. There are restrictions on where and how you can use your allowance. For example, calls are restricted to UK mobile networks and UK landlines starting with 01, 02 or 03.
If you’re on a landline pay-as-you-go calling plan or mobile plan, and there are restrictions, you’ll be charged our standard rates if you go outside of these restrictions. These are what we call ‘out-of-bundle charges’.
Some of these charges will be increasing by the December CPI rate of inflation (published in January), plus 3.9% from 31 March 2024.
You can find the full list of out-of-bundle charges here.
We’ve excluded some out-of-bundle charges and add-ons, either for regulatory or customer service reasons.
You’ll find them at BT legal stuff.
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Here's the legal bit
Save £372 based on EE broadband customers adding 2 x unlimited EE mobile sims vs existing EE mobile customer price. Savings not compatible with any other discount, including Multi-line discount. If you cancel your EE broadband plan, all EE Mobile benefits will be removed. Terms apply.
UK’S BEST NETWORK 10 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2023. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.