Your BT Terms and Conditions
Have you received a letter or e-mail from us about changes to your terms and conditions?
Read our terms.
When you buy a product from us we agree to enter into a legal contract together. We call this our Agreement.
We have separate Agreements for each of our products. Each Agreement includes the terms which we agree to, such as our promise to provide you with a service and your promise to pay for it (for example).
Each Agreement might have terms that look the same, but there are important differences. You should read each separate Agreement in full. To help with this, we’ve included a set of Frequently Asked Questions (FAQs) at the start of each Agreement.
Watch this short video explaining the most important bits of our BT terms and conditions.
1. Our Agreement
You can read our Agreement by clicking on the product you have with us below:
- BT Home Phone & Broadband Terms & Conditions
- BT Digital Voice
- EE TV for customers who had BT TV when it changed its name to EE TV on 6th December 2023
- EE TV for customers whose contracts started on or after 10th April 2024
- Apple TV+ 3 month free offer on EE TV
- TNT Sports
- TNT Sports on Sky
- TNT Sports Box Office
- discovery+
- BT Mobile from 10th April 2024
- BT Cloud
- BT Email
- BT Virus Protect
- Special BT and EE discount
- BT Wi-fi, BT Home IT Call, Aerial Installation or the Supporters Club terms and conditions
- BT Halo 3 and 3+ terms and conditions
- Complete Wi-Fi service terms and conditions
- Xbox Game Pass Ultimate on BT terms and conditions
- BT Home Essentials terms and conditions from 10 November 2023
- BT Hybrid Connect terms and conditions
Previous terms and conditions:
- BT Home Phone & Broadband, for all customers whose contracts started on or after 12th January 2024
- BT Home Phone & Broadband, for all customers whose contracts started on or after 1st September 2020 and anyone whose contract started before 1st September 2020 and ended on or before 31st March 2022
- BT Home Phone & Broadband, for all customers whose contracts started before 1st September 2020 and will end after 31st March 2022
- BT Home Essentials terms and conditions before 10 November 2023
- BT Email before 27th October 2022
- BT TV, from 18 July 2022 to 5 December 2023
- BT TV, from 1 June 2022 to 17 July 2022
- BT TV before 1 June 2022
- BT Mobile before 1 June 2022
- BT Mobile, from 1 June 2022
- BT Home Phone and Broadband
- BT Mobile before 1 September 2020
- BT Halo 1 and 2 terms and conditions
- BT Cloud
- BT Sport, from 1 September 2020
- BT Sport Monthly Pass
- BT Cloud
- BT Virus Protect
2. Our Prices and Special Offers
We have set out our prices in a separate document called our Tariff Guide.
Some of our Special Offers also have their own terms.
3. Our Privacy Policy
Our Privacy Centre includes lots of detail about how we collect and use your personal information.
Access the Privacy Centre.
4. Our Acceptable Use Policy
Our customers should be able to use our services to express themselves and share information. But we also believe that there should be certain rules on how our services are used to protect the safety and rights of other users.
Our Acceptable Use Policy explains what those rules are and what action we may take if you breach them.
Read our Acceptable Use Policy.
5. Updates to our Agreement
We sometimes have to make changes to your terms and conditions. When we do, we'll let you know.
Read a summary of key changes.
6. Your Consumer Rights
As a UK consumer you have certain legal rights. These rights are in addition to any specific rights included in your Agreement with us.
Read about your Consumer Rights.
7. Other Legal Stuff
8. How to Contact us
If you have any questions about our Agreement you can call us on 0330 1234 150. Calls are free from BT/EE home phones and BT/EE mobiles, and charged at your operator's standard rate from other mobiles.
Calls to 0330 1234 150 are free from BT/EE landlines and BT/EE mobiles, and charged at your operator's standard rate from any other home phone or mobiles.