Responsible business

We connect for good

For 180 years, our networks have been trusted to keep Britain connected. Today, no one is building digital infrastructure faster or further, connecting and protecting the country and accelerating the UK’s modernisation like BT – supporting how people live, work and access essential services. Our ambition is clear: to become the UK’s most trusted connector of people, business and society.

We have fully embedded what we do for society and the planet into our strategy, with a focus on digital inclusion and sustainability. We are committed to ensuring that our customers and the country feel safe and secure when they are connected to BT, and that as we shift to next generation products, services and networks, we play our part on the road to a low carbon society and positively impact the country.

Our work is underpinned by our values, ensuring that we develop technology responsibly and respect the human rights of the people that our businesses touches.

To unlock the transformative power of technology, it needs to be available and accessible to everyone. We are building the UK’s leading next generation networks at pace, to ensure that everyone can have access to high quality broadband and mobile and supporting people and businesses to develop the skills and confidence they need to make the most of this connectivity.

Enabling digital inclusion

New technology must earn trust and transform life for the better. We believe in harnessing the power of tech to connect for good. We’re committed to develop, buy, use and sell tech in a way that benefits people and minimizes harms.

We report on progress and publish our policies to make sure we’re being transparent and accountable.

Our responsible tech principles and our reports

External recognition

We are being recognised for our work as a responsible business, here are some of our accolades:

Rated as an ESG leader, with a score of 6.11

‘A’ rating on climate for the tenth year running (top 4% of over 22,000 global reporters)

Ranked in the top 200 public companies globally, based on revenues from clean, sustainable sources

'Advanced' rating score of 66/100

Listed as a Europe Climate Leader

Confirmed member of the LSE Russell FTSE4Good index

‘A’ rating for ESG investment risk and opportunities

ESG medium risk score of 15.9

Recognized as a top-performing European company in the Global Child Forum Benchmark Report 2025, assessing corporate approach to children’s rights

Payroll Giving Platinum Award Quality Mark, awarded by HM Government, for generating sustainable income sources for UK charities

See our Responsible Business Addendum 2026 for the full list of our ESG ratings/rankings and awards.

Responsible Business Addendum 2026
Contains various disclosures and data points, including responsible business-related metrics and progress, social and economic disclosures, detailed colleague and environmental data, and our SASB index.

pdf - 566 KB

RESPONSIBLE BUSINESS

We connect for good

Digital inclusion

Sustainability

Governance

External recognition

BT Group partners with Gavin & Stacey star to put digital training ‘on track’

TV legend Johnny Ball urges older generations to ‘reclaim the day’

BT Group announces the UK’s largest ever EV fleet order

BT helps customers keep a lid on AI carbon emissions

BT Group switches on first self-powered mobile site energised by solar and wind

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