Your guide to Guest Wi-Fi

Both Guest Wi-Fi and BT Wi-Fi are public networks. This means they're totally separate from your own private network, keeping you safe and secure.

BT Wi-Fi allows registered users to log in and get online. BT broadband customers can use BT Wi-Fi for free. All BT hubs come with BT Wi-Fi as standard - and it’s activated automatically. Find out more about BT Wi-Fi.

Guest Wi-Fi is exclusively available on the BT Business Smart Hub. It’s free for your guests to use and they can get online with a single click. You’ll need to switch it on first.

As Guest Wi-Fi is a public network and separate from your private network, it removes security risks and keeps all your data and sensitive information safe.

Sharing the password for your private network comes with risk. There’s no password to share with Guest Wi-Fi so cyber criminals can’t access your data or devices.

Guest Wi-Fi also takes away the legal risk. You’re legally liable for all content viewed over your private network. So, if anyone does something illegal online while logged in with your password, you're at risk of prosecution. Because Guest Wi-Fi is a public network, if your customers, clients, or employees come across anything illegal, you're not liable - so they can't land you in hot water!

Even better, Guest Wi-Fi content controls block all inappropriate, illegal, or malicious material as standard, so it can't be viewed - even by accident.

Guest Wi-Fi gives up to 13 people unlimited free wi-fi for as long as they're in your business premises. When they leave, Guest Wi-Fi will automatically switch off.

Guest Wi-Fi also switches off if a guest hasn't used it for 10-15 minutes – giving other active users the chance to get online.

Even if Guest Wi-Fi was being used all day every day, it won't cost you a penny extra.

We prioritise your private network to protect the performance of your business. So, no matter how many people are using Guest Wi-Fi at the same time, you can always rely on 80% of your available speed for your business when you need it most.

With the password we emailed to you when you first joined us, log in to My Account.

1. In Manage your services, under Broadband and wi-fi, select Manage settings.
2. Choose your broadband access and click Manage.
3. Under Public Wi-Fi, select Manage public Wi-Fi.
4. Switch on Guest Wi-Fi.
5. You’ll see BT_GUEST_WI-FI in your available networks when it’s ready to use - usually this is only a few minutes but can take up to 24 hours.

If you’ve not already done so, download the BT Business app.

1. Sign in to the BT Business app.
2. Select Manage your network and your Business Broadband access.
3. Select Manage your wi-fi settings and Guest Wi-Fi.
4. Switch on Guest Wi-Fi.
5. You’ll see BT_GUEST_WI-FI in your available networks when it’s ready to use – usually this is only a few minutes, but it can take up to 24 hours.

Make sure your hub is connected to wi-fi.

1. Type http://btbusinesshub.home into your browser address bar to go to your Hub Manager.
2. Select the Public wi-fi box.
3. Enter your Hub admin password (it’s on the back of your hub).
4. Under Public Wi-Fi mode, select Guest Wi-Fi button to On.
5. Click Yes to confirm your changes.
6. You’ll see BT_Guest_Wi-Fi in your available networks when it’s ready to use — usually this is only a few minutes but can take up to 24 hours.

Make sure your hub is connected to wi-fi.

1. Type http://btbusinesshub.home into your browser address bar to go to your Hub Manager.
2. Select Home.
3. Choose Public Wi-Fi.
4. Select Guest Wi-Fi in the drop-down.
5. Select Yes to confirm your changes.
6. When you see Public Wi-Fi Active, select Yes.
7. Press Yes to confirm your changes.
8. You’ll see BT_GUEST_WI-FI in your available networks when it’s ready. Usually this takes a minute or two, but it can take up to 24 hours.

Switching off Guest Wi-Fi is the same process, but you just change your settings from Guest Wi-Fi to BT Wi-Fi when prompted. Switching back to BT Wi-Fi can take up to 24 hours.

You can also switch off public wi-fi completely - but please note that if neither Guest Wi-Fi nor BT Wi-Fi are switched on, you'll no longer have access to over 5 million wi-fi hotspots around the UK.