Important:

We've detected a number of failed log in attempts on your email account

Don't worry, failed log in attempts are generally caused by an incorrect password being used. Maybe you've recently changed your password and forgotten to update it in a mobile device, tablet or email program that you also use for your email.

For your personal security, we'd like you to change your password again but before you do this we need you to turn off any other device (mobile, tablet or laptop) that you may also use to access your email and which may have an old password.

Once you've done this, you're ready to change your password but remember after you've changed it, it's very important that you then update each of the devices you use to access your email, with the new password you've chosen. For more information visit my.bt.com/help/multiplelogin

If you've already been through this process and are seeing this message again, it's possible that your account may have been compromised. It's therefore very important that after completing these steps, you follow the advice at my.bt.com/secure.

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