Why was it time for a change?
You told us our bills were too long and too complicated. So we asked customers to describe their ideal bill - and set about designing it.
Today's bills:
- clearly list changes
- simply track what you use
- refer back to previous bills
- explain the numbers with colourful charts
Here's what you'll see online
Clear charges
Each bill starts with a straightforward list of charges. This puts the most important information in one place, so you don’t have to click between pages to piece the big picture together.
Easy access
Previous bills are only a click away. We store bills for 12 months, so you always have a way to look back and compare charges. This is handy if you want to see how a package has added to your total bill, for example.
Simple management
Keep on top of your spending by checking your packages. As part of each bill, we’ll tell you exactly how you’ve used each product. This makes it easy to track usage over time.
Visual explanations
Never get lost in the numbers. Turn to our charts for a visual summary of charges and usage. If you use our phone services, you can see who you spend the most time speaking to and how much calls to a particular number have cost.
Quick links
Navigate using quick links. You’ll go from reviewing your bill to taking action with a single click.
We can’t wait for you to see the new bill
The new design’s based on conversations with customers and a lot of nifty tests.
We think it’s a big improvement. And we hope you do too.
It should be really easy to read. And if you’re ever unsure, our help pages are packed with advice.