Tips if you're connecting over WiFi:
- Try another WiFi connection
- Connect to a BT Hub whenever possible
- Try moving nearer to the WiFi signal
- Ask other users of the same connection to stop downloading large files
- If your device is capable, try connecting using an Ethernet cable
Tips if you're connecting over a 3G or 4G mobile connection:
- Try connecting over WiFi where possible
- Move to find a stronger signal
- Try checking mobile coverage on your mobile provider's website
- Close or uninstall other apps that are running on your device. Data storage apps in particular use a lot of data
