What is Digital Voice?
Digital Voice is our new home phone service.
With Digital Voice you'll get top quality calls with HD calling, together with all of the features you get today, like Call Protect and Voicemail.
Why are we moving to Digital Voice?
As your household becomes more connected, we're bringing all our technologies together onto one smart network to improve the quality of the service you get from us.
Digital Voice is our next generation home phone service. We're upgrading our network to enable future technologies and to make it easier for you to connect on any device at home or on the go.
Over the coming years we'll roll out this new home phone service to our customers across the UK.
What does this mean for me?
For most households, upgrading to Digital Voice will have no impact on how you use your phone today.
Digital Voice will give you the same reliability, trust and familiarity of your current home phone service and it will enable new benefits and features, such as crystal clear calls and the ability to block nuisance calls at the touch of a button.
Do I have to switch over to Digital Voice?
We aim to finish the upgrade by 2027 and you'll be switched over from your home phone service to Digital Voice when it's available to you.
How much does Digital Voice cost?
The cost of the new Digital Voice and broadband service is all included in the your single package price. There's no extra charge for Digital Voice.
It also includes many inclusive calling features.
How can I get Digital Voice?
To begin with, we're offering Digital Voice only in certain scenarios to manage the number of customers moving over.
When you place an order, we'll let you know if you're eligible and take you through the benefits so you can decide whether or not to move across to Digital Voice at this time. If you have special services, like a monitored burglar alarm or health pendant, you'll need to let your provider know you're moving over to Digital Voice.
We’re coming to see you!
We know that you might have questions or want some more information, so we're coming to a town near you in person as part of our regional rollout.
We'll be visiting all regions of the UK.
See our events page for specific location details in these areas and when we'll be in future regions.