Telephone numbers starting 0844 are service numbers for contacting organisations. Calls to these numbers are made up of two parts:
- The access charge: This is what we charge you, per minute, for connecting the call. Details of our access charges are shown in the table below.
- The service charge: This is the remainder of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say "Calls cost 20p per minute, plus your phone company's access charge".
By adding together the access charge and the service charge, you'll know exactly what the call will cost you.
Access charges
Calling Plan |
Access charge (pence per minute) |
|---|---|
Unlimited Anytime Calls Unlimited Evening & Weekend Calls Unlimited Weekend Calls No Inclusive Calls Home Phone Saver |
12p |
All other calling plans |
10.19p |
Mobile plans BT Basic |
42.28p 0p |
All these changes apply across every landline and mobile phone - not just your BT phone.
Watch a short video explaining the change.