If there's a power cut, you'll need an alternative method to make calls, such as a mobile phone.
If you live in an area where you believe you have no mobile reception, or you don’t have access to a mobile phone please contact us on 150.
What if I'm vulnerable or have medical equipment that uses my phone line?
A Battery Back Up provides power to your hub for at least an hour if there’s a power cut. This is so you can still make emergency calls from your Digital Voice phone or existing corded handset.
We're working with medical equipment providers while they update their equipment, but please make sure with your own equipment provider that they will have a backup available for you.
If you would like to register as a vulnerable customer, visit our Here For You page.
Find out how to set up a Battery Back Up for your Digital Voice service.
Using Digital Voice during a power cut
If there’s a power cut, a Battery Back Up will give you at least an hour of service for essential calls. You need to make sure you've connected your digital handset to your Smart Hub or plugged your existing corded handset into the phone port in the back of your hub.