We want to make sure you can access the information you need quickly and easily.
You can get your bills and other important information in different formats:
- Braille - UEB (Unified English Braille), grade 2
- Large print - Arial 18
- Audio CD
Change how you get billed
- At the top of any page click on My BT. Log in to My BT.
- Go to Your bills and usage > Your bill settings > Change how you receive your bill.
- Go to Choose format and choose from options like Large Print, Braille and Audio CD.
Or call us on:
0800 800 150
Monday to Friday, 8am – 5pm
Need a different format?
If you need some other format - like different font sizes, Grade 1 Braille, or coloured paper/ text - we'd be glad to help.
Just call us on:
0800 800 150
Monday to Friday, 8am – 5pm
Change other documents
We can also give you other documents like letters and user guides in other formats, including:
- Braille - UEB (Unified English Braille), grade 2
- Large print - Arial 18
- Audio CD
To change how you get letters and user guides, please call us on:
0800 800 150
Monday to Friday, 8am – 5pm