Download, setup and use the BT Email app
The BT Email app makes handling your emails quick and easy.
You can use it if:
• You're a BT Standard Email or BT Premium Email customer
• Your device supports Android 9 or above. Download the BT Email app for Android
• Your device supports IOS 14 or above. Download the BT Email app for Apple
If your device doesn't support the BT Email app, or you're a BT Basic Email customer, you can access your email through a web browser:
- go to BT email
- enter your account details
- read and manage your emails
Right now, you can only add extra BT emails to your app (i.e. ones that end @btinternet.com, @btopenworld.com or @talk21.com).
There are two ways to do this:
Add account on the BT Email app
1. Go to Settings -> Manage Accounts -> Add account
2. Type in the email address you want to add. If you like, you can write something under Description to remind you which email this is (e.g., "My work email"). You might also want to use the Display Name to set what name is shown on emails you send while using this app (e.g., "From: Jane, Architect")
3. Next, type in your email account password
4. Click Save
If you want to be able to access all the contacts in your email account while using the BT Email app:
1. Go to Settings -> Contact Source
2. Select Server Address Book
No, you can only access your email using webmail at https://email.bt.com.
Please use an alternate compatible device, use webmail or an alternative email client (usually built into your device as an email app)
Ensure your device meets the minimum version, uninstall old app and reinstall. Try an alternative device, use webmail or an alternative email client.
Ensure your device meets the minimum version, uninstall old app and reinstall. Try an alternative device, use webmail or an alternative email client.