Check it’s really us at the door
There are two kinds of local team working with BT:
- EE teams, part of BT Group
- Money Expert teams, in partnership with EE and BT
All team members carry an ID badge with the EE and BT logos.
EE team members always wear an EE uniform. In warm weather, they wear a bright yellow T-shirt or hoodie with aqua EE logos. In cold weather, they wear a black waterproof jacket with the EE logo.
Money Expert team members wear a black jacket with embroidered logos or a dark aqua jacket with printed reflective logos.
Call to check that someone is from EE or Money Expert
Our team members are happy for you to check who they are.
EE and BT
Call 0800 321 999
Say ‘door to door’ and give the name on the team member’s ID badge.
Lines are open:
Monday to Friday, 8am to 9pm
Saturday, Sunday and bank holidays, 8am to 8pm
Local teams won't usually come to the door later than 8pm.
Money Expert
Call 01244 621 039 and speak to the Money Expert Validation line to confirm the agent is working with EE and BT.
What happens during a visit
When you answer the door, the team member introduces themselves and shows you their ID badge.
They’ll talk to you about the products and services that are best suited to you and answer your questions.
They may ask to check the internet speed at your home, but they won’t need to go inside your home to do this. You can do the speed test on your phone, or the team can help you with it at the door.
If you’re interested in getting our products or services, they’ll ask you to fill in a short, secure online form on their tablet, with your full name, address, and phone number.
For information on how we handle your personal data, see our BT privacy policy.
The team member will ask you to scan a QR code. This takes you to our secure website to finish the purchase. Once you’ve placed your order, you’ll get an email to confirm.
We won’t ask for cash during the visit.
If you change your mind later, you can cancel or amend your order. The confirmation email will tell you how to do this.
Feedback
Contact us if you’d like to let us know how our local teams are doing: Please say ‘door to door’.