Complaints

Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status.

Text us

Text HELP followed by your landline number to 61998.

(charge may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 mins to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

• Run tests to find fault and solution in 10-30 mins
• Report unresolved problem
• Get engineer visit arranged for major faults

Log in to troubleshoot

Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status.

Text PHONE followed by your landline number to 61998.

(charge may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 mins to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Monday to Friday 8am - 9pm

Weekends & bank holidays 8am - 8pm

• Run tests to find fault and solution in 10-30 mins
• Report unresolved problem
• Get engineer visit arranged for major faults

Log in to troubleshoot

Monday to Sunday 7am - 11pm

If you’re having technical issues with TNT Sports please read our troubleshooting advice.

If you still need support, call our UK or Ireland based team on 0800 800 150 for more help.

Monday to Sunday 7am - 11pm

For billing and payment queries or disputes, call us on 0800 800 150.

Complain about TNT Sports programmes

To make a complaint about TNT Sports content, programmes or scheduling, please contact Discovery Plus.

We aim to respond to complaints within 28 days. It might take longer.

Include your phone number, email address and BT account number.

Send your complaint to:

BT plc

PO Box 334

Sheffield 

S98 1BT

Don’t forget to include:

• your full name
• your postal address including postcode
• your account number and/or mobile telephone number
• your landline telephone number (for home broadband complaints)
• details of your complaint
• an alternative daytime contact telephone number.