On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. You should receive an email or text from us when it's activated.
You can follow the status of your broadband activation by tracking your order online, or via the My BT App.
If our engineer's carrying out the install, they'll prove the service is working when they leave the premises.
Your hub will have a blue light when everything's set up correctly and the broadband has been activated.
If you need help setting things up, please see the set-up guide for your hub >