Moving home

We generally don't charge any fees when you’re moving home. However, there are a few cases where there may be a charge:

• If you have a landline only package and there is no BT line in your new home, there's a connection fee of £70 to get your new line installed and set up
• If you have a copper broadband package and there is no BT line in your new home, there's a connection fee of £30 to get your new line installed and set up

However, if you take out a new broadband contract with us during the home move process, you won’t be charged any connection fees.

We'll always tell you about any charges as part of your home move and get your agreement before we start any work.

You can change your billing address for your mobile plan with us online.

If you want telephone service at your new address, a new 12-month contract term will always apply for the telephone line. Any un-used portion of Line Rental Saver that you paid at your old address, and any remaining contract term on a telephone calling plan, will both carry over to your new address.

If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. There is usually a £50 fee for activating an existing line that is provided by BT or another provider, and a £130 fee for installing a new line.

If you'll be living in the same telephone exchange area (e.g. Lincoln 01522) it might be possible for you to keep your current phone number. We'll let you know when you start your home move. If you're moving to a new area, you'll probably need a new phone number.

If you need a new number, we can arrange for your current number to be re-directed to your new property or to your mobile phone. Just add Caller Redirect to your calling features.