A flawless connection, all over the house
Wi-Fi Discs around your home create a single seamless network, from basement to attic. Your devices automatically connect to the strongest signal, guaranteeing a flawless connection.
No multiple passwords. No dropping off between rooms. Everyone in your home is free to do what they want, where they want to do it.
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Frequently asked questions
Can I get Complete Wi-Fi?
Absolutely. Complete Wi-Fi is available for both new and existing BT customers. So you just need to join BT or upgrade with us, and add Complete Wi-Fi to your package.
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What do I get with Complete Wi-Fi?
You’ll receive a new Smart Hub 2 and a single Wi-Fi disc in the post when you buy Complete Wi-Fi. For most households, one disc will provide a strong signal in every room of your home. Please note that the Wi-Fi Discs will only work with the new Smart Hub 2.
If you need them, you can request up to two extra discs individually via the online troubleshooter or by speaking to one of our advisors. Our systems will help us understand where you need the signal and if an extra disc will help.
What's the Complete Wi-Fi Guarantee?
It’s our guarantee to deliver a reliable wifi signal in every room of your home or give you £100 back.
We’ll send you a new Smart Hub 2 and single Wi-Fi Disc to get you started. This covers the majority of homes, but if you still need more we’ll send up to two extra discs free of charge. And if for any reason you can’t get a signal everywhere, you can get £100 back.
The guarantee only covers your main dwelling, not outbuildings, gardens or sheds.
Do I still need wi-fi extenders and powerlines with Complete Wi-Fi?
Complete Wi-Fi cleverly switches from one Wi-Fi Disc to another to give you the strongest and fastest signal throughout your home, so you don’t need to use wi-fi extenders.
We recommend you remove any wi-fi extenders before installing Complete Wi-Fi as they may cause interference and impact its performance.
You may still need to use powerline adapters for any equipment that needs to be connected with a cable.
Can I buy the equipment on its own without Complete Wi-Fi?
Yes, you can order a Smart Hub 2 and Wi-Fi Discs online. Please note, these don’t come with the Complete Wi-Fi Guarantee.
What's the difference between broadband and wi-fi?
Your broadband is your connection to the internet, and all the things you can do and access online. It’s delivered to your home via fibre and/or copper cables. You can see what broadband you can get with us on our broadband deals page.
With broadband, you can get online with a wired connection (by plugging in to your router with an Ethernet cable), and a wireless connection (your wi-fi). Wi-fi is the technology that allows you to get online wirelessly, with wi-fi enabled devices like smartphones, tablets and laptops.
If you’re finding your wi-fi isn’t reaching everywhere you want it to at home, you could try extending your signal with Complete Wi-fi.
Here’s the legal bit
Complete Wi-Fi
Complete Wi-Fi Guarantee
BT sends additional discs to guarantee a reliable wi-fi connection in every room of your home. We’ll send you up-to three discs to ensure this. If you still can’t get a reliable wi-fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub 2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
Only BT Complete Wi-Fi: gives you reliable wifi in every room, or £100 money-back guarantee. Verify at bt.com/verifywifi.