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Stay connected on the go with our Digital Phone and Fibre Broadband. Starts at just £29.99 a month.

What is a good broadband speed?

This depends on what you are doing. Faster download speeds can support more and heavier online activities.

Light use (1-20Mbps)

For basic web browsing, email, and light streaming.

Standard use (20-50Mbps)

Stream HD videos, use social media, and occasionally download files.

Heavy use (50-100Mbps)

Gamers and heavy streamers will have the best experience with faster speeds.

Frequently asked questions

It happens due to connection type, signal strength, device hardware, and netwok congestion.

Restart your router, use Ethernet, limit background usage, and update your router’s firmware. Your internet speed should be boosted.

It depends on your usage. For light usage, i.e., basic web browsing, email, and light streaming, 1-20 Mbps is good. If you’re a streamer, gamer, or have multiple devices connected, consider higher speeds.

Speed can drop during peak times due to network congestion. For better speeds, try using the internet during off-peak hours.

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Here’s the legal bit

UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2021.
Fibre from BT
95% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, wi-fi connection and time of day. Check your speed with our speed test. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.
Full Fibre from BT
15% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, wi-fi connection and time of day.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.
Complete Wi-Fi Guarantee
BT sends additional discs to guarantee a reliable wi-fi connection in every room of your home. We’ll send you up-to three discs to ensure this. If you still can’t get a reliable wi-fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub 2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
Software Support for BT’s Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities, please refer to bt.com/terms/otherlegalstuff