Building our networks our customers Connecting Accelerating our impact
(scroll)to move to next sectionWhat connects us defines us
Our network enables millions of customers to make trillions of connections between the people, places and things that matter most to them. The video calls that bring families together. The unbroken streams of shows and sports. The games, apps, deliveries and chats.
Fixed or mobile, at home, work or play, our growing network makes these connections happen. The connections you make create a picture of modern life in the digital world.
We connect for good.
30 m
of you used our services as customers.
200 m
of your devices were connected to our network.
94,722a
Petabytes consumed
One Petabyte is one million Gigabytes. With 94,722 Pba, you could stream ‘Barbie’ over 7.2 billion times, in 4K quality.
aPetabytes consumed is for calendar year 2023
19,500 mobile sites
We have more than 19,500 mobile sites across the UK, including 1,350 new mast sites built from scratch since 2013. That’s a brand-new site every three days over the past decade.
~35 Tbps
A network record peak
You helped create more of these record peaks in network traffic than ever.
1.5 bn
Talking the talk
You spent 1.5 billion minutes talking on voice and video calls with our EE mobile network in the last ten years. That is nearly 3,000 years of talking.
121 %
Faster
Our 5G infrastructure has increased average download speed by 121% since 2019.
Stories
A message from our Chief Executive
Sharpening our focus
I’ve spent the last few months meeting as many of our customers, stakeholders and colleagues as possible. This has deepened my appreciation of the fantastic assets that make BT unique.
We provide the digital backbone for the nation. Without us, life as we know it stops. It’s why everything we do has to be focused on supporting the customers who rely on us, and living up to our purpose.
Allison Kirkby, Chief Executive
Our Chief Executive’s message (pdf 307kb)Our performance
BT Group built and connected customers to our next generation networks at record speed and efficiency over the past year, while continuing to grow revenue and EBITDA.
Our key performance indicators (KPIs) (pdf 110kb)Financial KPIs
The annual bonus and long-term incentive plans that comprise our directors’ remuneration are each linked to certain KPIs. See the Report on directors’ remuneration on pages 106 to 124 of the 2024 Annual Report (pdf 6.5mb).
aAdjusted EBITDA is defined as the group profit or loss before specific items, net finance expense, taxation, depreciation and amortisation and share of post tax profits or losses of associates and joint ventures, as explained on page 232 of the 2024 Annual Report (pdf 6.5mb).
Adjusteda EBITDA margin has been discontinued as a KPI, although revenue and adjusteda EBITDA remain KPIs.
The annual bonus and long-term incentive plans that comprise our directors’ remuneration are each linked to certain KPIs. See the Report on directors’ remuneration on pages 106 to 124 of the 2024 Annual Report (pdf 6.5mb).
bNormalised free cash flow as defined on page 232 of the 2024 Annual Report (pdf 6.5mb).
The annual bonus and long-term incentive plans that comprise our directors’ remuneration are each linked to certain KPIs. See the Report on directors’ remuneration on pages 106 to 124 of the 2024 Annual Report (pdf 6.5mb).
Adjusted measures exclude specific items, as explained on page 231 of the 2024 Annual Report(pdf 6.5mb).
Adjusted EPS
Reported EPS
Operational KPIs
The annual bonus and long-term incentive plans that comprise our directors’ remuneration are each linked to certain KPIs. See the Report on directors’ remuneration on pages 106 to 124 of the 2024 Annual Report(pdf 6.5mb).
dRestated from 56% as presented in the FY23 Annual Report following review of our carbon emissions.
Adjusted EPS
Reported EPS
