Note: On and after 1st October 2018, the Inclusive Call Allowance of 60 minutes is removed from BT Call Essentials.

Description

BT Business Call Essentials is a pricing package which gives customers discounted call pricing and the option to take additional Call Packages; BT Business Call Essentials UK Unlimited and / or BT Business Call Essentials International Direct Dialling (IDD).

Eligibility

BT Business Call Essentials is available to all business customers provided that they:

? Have 50 or fewer Lines; and

? Have at least one Line within the Inventory.

Definitions

Definitions are detailed in the terms and conditions for BT Business Call Essentials which can be found at: http://www.bt.com/terms under ?Calls & Lines Packages? (or any other url that BT advises to you). The following additional definitions apply:

Additional Monthly Subscription Charge means the additional monthly charge applicable to the Call Package as detailed below.

Calls means calls initiated on Lines in the Inventory.

Inclusive MinutesInstallation means Lines or channels within the inclusivesame minutestelephone thatnumber willand applywhich pertypically lineterminate (excludingon BTthe Businesssame Valuepiece lines)of per calendar month during the Minimum Period as set out belowequipment/CPE.

Installation means Lines or channels within Linethe same telephone number and which typically terminate on the same piece of equipment/CPE.Line means the types of access line or channel listed below which can be included in the Inventory. The benefits and options applicable to Lines as set out in this Price List will only apply to Lines where they are included in the Inventory.

Minimum Period

The Minimum Period is 24, 36 or 60 months as selected by the Customer. At the end of the Minimum Period the Contract will continue until terminated by the Customer or BT in accordance with the Contract for BT Business Call Essentials.

Upon expiry of the Minimum Period

(a) no further Minimum Period will apply; and

(b)The Customer will continue to receive the Inclusiveother Minutesbenefits willof ceaseBT toBusiness apply.Call Essentials until the BT Business Call Essentials contract is terminated.

Eligible Lines

The following Lines can be included in the Inventory:

? BT Business PSTN (including BT Business Value PSTN and BT Business Critical PSTN)

? ISDN2e and ISDN30

? Featureline

? Featureline Compact

? BT Business VoIP

? BT Business Hosted VoIP

Rental Charges

The line rental charges set out in Section 1 of the BT Price List will apply to the Lines included in the Inventory.

Calls

The following tables set out the call charges applicable under BT Business Call Essentials.

Table A: Set Up Fee

Table B: Prices for Local and National Geographic Calls

Also includes calls charged at g21 rate and shown as 11 under Categorisation for Customer Options in Section 2 Part 11

Table C: Prices for Calls to Mobiles

* These calls are excluded from the BT Business Call UK Unlimited Call Package and will be charged at the rates shown above at all times.

Table D: Prices for International Direct Dialled (IDD) Calls to Fixed Lines

For a list of countries by IDD chargebands see Table H

Prices for Calls from Northern Ireland to the Republic of Ireland

Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.

Table E: Prices for International Direct Dialled (IDD) Calls to Mobile Telephones and other Special and Higher

Rate Services

Full details of the destinations and number ranges to which these charges apply are shown at Section 2 Part 17.

For a list of countries by IDD chargeband see Table H.

Table F: Access Charge for calls to 084, 087, 09 & 118 numbers

Non geographic call services ? see Notices 2015 - 10/15 - Changes to charges for non-geographic calls (084, 087, 09 and 118) on business fixed lines

Table G - BT Text Prices

* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters in length. Each text will be charged at the rate appropriate to the destination telephone.

** Texts to premium rate services are not currently available.

Please see Section 2 Part 1 Subpart BT Text for further information relating to BT Text service.

All Other Call Prices

Call prices not covered in Tables A to H will be charged in accordance with the Standard Contract including call prices for fixed calls to WiFi Specialised Services [FW] covering bands FW1 ? FW12 inclusive. Calls to WiFi Specialised Services are available at Section 2 Part 1 Sub Part 2. Wi-Fi group codes are available at Section 2 Part 12 Sub Part 1.

Table H - International Chargebands for PSTN and ISDN Calls

Applicable to PSTN and ISDN calls for BT Business Call Essentials except for International ISDN 64k/bits Data Calls.

* These calls are excluded from the IDD Call Package and will be charged at the rates shown above at all times.

Table I - Chargebands for International ISDN 64k/Bits Data Calls.

Inclusive Minutes

1. BT Business Call Essentials provides Inclusive Minutes during the Minimum Period. The Customer will receive the Inclusive Minutes on every Line included in the Inventory (except for BT Business Value PSTN lines).

2. The Inclusive Minutes are 60 inland minutes per calendar month per Line.

3. The Inclusive Minutes applies to the following call types:

? Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), and calls from Northern Ireland to fixed destinations in the Republic of Ireland.

? Fixed to Mobile Chargebands which are defined as: fm1, fm2, fm3, fm4, fm5, fm6, fm7, fm8, fm9, fm10, fm11, fm12, fm13, fm14, fm15, fm16 and fm17.

Calls to WiFi Specialised Services [FW] are excluded from the Inclusive Minutes and will be charged at the standard rates at all times.

4. The Inclusive Minutes apply per Line and cannot be transferred to another Line. Any unused allowance cannot be carried forward to another month. At the beginning of each calendar month the minutes allowance for the Inclusive Minutes is reset.

5. Where the Inclusive Minutes applies, any Calls:

(a) in excess of the Inclusive Minutes; or

(b) which are not included within the Inclusive Minutes; or

(c) after the Inclusive Minutes has been removed at the end of the Minimum Period;

will be charged at the call rates set out above, as appropriate.

6. Installations:

(a) The Customer will receive the Inclusive Minutes on all Eligible Lines in the Installation.

(b)When measuring whether or not calls become chargeable under paragraph 5 above, BT will measure at Installation level which means that:

Each calendar month, BT will add together the Inclusive Minutes for Lines in the Installation ("Total Allowance") and the usage across all the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will charge for the difference between the Total Allowance and the Total Usage as set out in paragraph 5 above.

7. It is the Customer's responsibility to monitor their usage against the Inclusive Minutes.

8. BT Business Value PSTN lines will not be eligible for the 60 inclusive minutes.

Call Packages

The following Call Packages as set out in the tables below, are available at an Additional Monthly Subscription Charge;

BT Business Call Essentials UK Unlimited Call Package Table

* Calls to WiFi Specialised numbers are excluded from the BT Business Call UK Unlimited Call Package and will be charged at the standard rates at all times.

BT Business Call Essentials IDD Call Package

Call Package Additional Terms and Conditions

The Call Package is subject to the following additional terms and conditions:

1. Customers must opt into the Call Package.

2. The Call Package is for a Minimum Period of 24 months. If the Call Package is ended before the Minimum Period has ended, early termination charges will apply as set out below. At the expiry of the Minimum Period, no further Minimum Period will apply and the Call Package will continue until terminated in accordance with the Contract.

3. The Additional Monthly Subscription Charge is billed either monthly/quarterly in advance and is in addition to any line rental charges applicable to the Line. Where the Call Package is applied part way through a month the Additional Monthly Subscription Charge due for the first month is a pro-rata of the full Additional Monthly Subscription Charge.

4. Application of the Call Package - the Call Package can be applied to any Line included in the Inventory, other than on Installations. If the Call Package is to be applied to a Line in an Installation, it will be applied to all Lines in the Installation (in which case the Additional Monthly Subscription Charge will apply per Line in the Installation). The Call Package applies per Line and cannot be transferred to another Line.

5. BT will charge for calls that are not included within the Call Package and minutes in excess of the 60 minutes at the relevant pence per minute rates set out above.

6. For the IDD Call Package, when measuring the Customer?s usage, BT will measure at Installation level which means that:

each calendar month, BT will add together the allowance per Line in the Installation ("Total Allowance") and the usage across all the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out above in paragraph 5 (Inclusive Minutes) on all Lines in the Installation.

6. Additions and Deletions.

(a)The Customer can add and remove the Call Package from lines at any time.

(b)If the Call Package is applied to a line in an Installation the following applies;

• i) Removal of a Call Package ? the Call Package must be removed from all lines in the Installation (in which case early termination charges will apply to each Call Package)

• ii) Addition of a Call Package ? the Call Package must be applied to every line in the Installation (in which case the Additional Monthly Subscription Charge will apply per line)

(c)If the Customer removes a Call Package from the line during the Minimum Period, early termination charges will apply.

7. Duration and call rounding is accordance with the General Notes- under Dialled Call Charges.

Other benefits of BT Business Call Essentials

Connection Charges

The following products are provided at free or reduced connection or conversion charges for BT Business Call Essentials Customers, provided that the Customer takes a Long Term Contract on the Line. For Business PSTN Line this means a contract with a 24 month Minimum Period and for ISDN, Featureline and Featureline Compact, a contract with a Minimum Period of not less than 36 months. Details of the free or reduced connection or conversion charges are as detailed in Section 1of this Price List.

BT Business PSTN, BT Business Value PSTN and BT Business Critical PSTN - takeovers only

ISDN 2

ISDN30

Featureline

Featureline Compact

BT Call Tracker see section 2 part 20

Where the Customer chooses to take BT Call Tracker by registering on BT.COM via their My BT Account this will subsequently be provided at no additional charge until the BT Business Call Essentials contract is terminated unless a contract with another qualifying package is signed. Please note this service is not available on all lines; Lines will be checked for eligibility at the point of order. Call Tracker is provided subject to its own terms and conditions at http://www.bt.com/terms

Inventory

The Customer is responsible for identifying the Lines that are to be included within the Inventory and must advise BT of any omissions or changes. Failure to do so may delay acceptance and activation of the Customer?s order for BT Business Call Essentials and mean that Lines do not receive the benefits applicable to BT Business Call Essentials.

Changes to Inventory

Additions

The Customer may add additional Lines (?Additional Lines?) to the Inventory at any time.

The Customer may opt to take a Call Package on the Additional Lines. Where a Call Package is to be applied to an Additional Line in an Installation, it will be applied to all Lines in the Installation (in which case the Additional Monthly Subscription Charge will apply per Line in the Installation).

Removal of Lines from the Inventory

Where the removal of a Line from the Inventory means that there are no longer any Lines in the Inventory, the BT Business Call Essentials Contract including any Call Package will terminate and any applicable Early Termination Charges will be applied in respect of the Call Package as set out below. Early termination charges will also apply on the Line subject to the Standard Contracts for the Lines.

Termination of BT Business Call Essentials - Standard Contracts

Termination of the BT Business Call Essentials Contract will not terminate any Standard Contracts which must be terminated in accordance with the terms and conditions of that Standard Contract (a termination charge may be payable in addition to any Early Termination Charge due under BT Business Call Essentials).

If the Standard Contract is not terminated the charges applicable to the Standard Contract will apply.

Termination of a Standard Contract for a Line will not terminate the BT Business Call Essentials Contract provided that at least one Line remains in the Inventory. Where termination of a Line means that there are no Lines in the Inventory, the BT Business Call Essentials Contract (including any Call Package) will terminate and an Early Termination Charge will apply to any Call Package (as detailed below under Early Termination Charges) in addition to any termination charges due under the Standard Contracts for the Line.

Early Termination Charges

The following Early Termination Charges apply where the customer has taken a Call Package and terminates the Call Package in its Minimum Period. The Early Termination Charge will be 50% of the Additional Monthly Subscription Charge due to the end of the Minimum Period for each Call Package.

Migration

Where the Customer is migrating to BT Business Call Essentials from another BT calls and lines package the migration rules applicable to that calls and lines package will apply.

Where within the Minimum Period, the Customer is migrating from a BT Business Call Essentials Contract to another calls and lines package, early termination charges (as set out above) will apply for each Call Package that is within its Minimum Period.

Conditions

BT Business Call Essentials is for a Customer's own use and the Customer must not resell the service.

BT Business Call Essentials is provided on BT's Contract for BT Business Call Essentials which consists of:

(i) The Order Form (where one is provided);

(ii) The Contract for BT Business Call Essentials which can be found at: http://www.bt.com/terms (or any other URL that BT provides to the Customer); and

(iii) The BT Price List

The Lines and services included in the Inventory and Calls are subject to the applicable BT standard terms and conditions ("Standard Contract") as amended by BT's Contract for BT Business Call Essentials.

All charges other than those set out above will be in accordance with the Standard Contract.

BT reserves the right to terminate the Customer?s Contract for BT Business Call Essentials (including any Call Package) if the number of Lines in the Inventory exceeds 50.

Note: Where the Customer does not pay by Direct Debit the Payment Processing Fee set out in Section 15 Part 12 Subpart 3 will apply.

Exclusions

The following services are excluded:

Residential Lines

Service Provider Calls and Access lines

Payphone lines

Temporary Lines / Temporary Service Lines

Telephone in a lift

Rented Card Phone line

Lines not provided by BT

Featureline Corporate

ISDN Connect

BT Service lines

FeatureNet

Embark

Telepoint lines

Private Circuits

Business Start Up lines

Incoming DDI lines

Custodial Tagging Lines

Chargecard

Calls billed to a credit card

Exchange Lines provided at non-served premises

Inbound Service calls and Network Service facility fees

International Direct Connect (IDC)

Business PSTN and ISDN lines provided under a contract which includes charges other than standard published charges and/or standard BT terms and conditions.

No other PST call pricing packages (including BT Business Complete, BT Business One Plan, BT Business One Plan Plus, BT Business One Plan Traditional, BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive, BT Business One Plan Traditional Inclusive), bespoke packages, BT Call Centre Advance or BT Business Broadband calls and lines package may be taken in conjunction with BT Business Call Essentials on the same Lines that are in the Inventory.