The services are not necessarily available in all Zones. The charges payable are additional to the rental, sale price or to those for Standard Care (if applicable). Standard Care charges for each product appear in the appropriate section of the Price List. The Total Care standard of service is no longer available to BT Business Plan and BT Business Plan (CR) Customers free of charge and was replaced by BT Assurance Plus with effect from 17 July 2006. BT Assurance Plus is also available free of charge to BT Business One Plan and BT Business Reward customers as well as BT Business Plan customers. Total Care is also available to BT Business Plan and BT Business One Plan customers at the charges below.

With effect from 13 May 2008 a customer may not take different levels of Enhanced Maintenance Services across its primary line and auxiliary line group. If a customer takes an Enhanced Maintenance Service (PromptCare, Total Care & BT Assurance Plus) the customer must have the same level of maintenance service across both its primary line and auxiliary lines, and will be charged the appropriate charges for the Enhanced Maintenance Service selected , on each line /channel (excluding services provided within line rental tariff). This applies to all types of lines and channels.

Existing customers who have different levels on their lines will have until 30 June 2008 to advise BT of the level of Enhanced Maintenance Service they require on all their lines/channels. After 30 June 2008 customers will be charged for all of their lines at the appropriate charge for the Enhanced Maintenance Service taken.