Priority Prompt and Total Care - are available to business-onlycustomers/installations customers/installations categorised as being essential for the preservation of human life and/or the defence of the Realm. The list of such customers has been agreed with Ofcom and is held by BT. The services are as for Prompt & Total Care above but additionally, faults which interrupt or restrict the use of the equipment or service will be given priority within the response period. Lines receive a discount on the normal Prompt and Total Care charges but all other products are charged at the same rate as Prompt Care and Total Care for that product.

Priority Fault Repair is available on lines to the homes of chronically sick and severely disabled and for 999 lines which have been classed by BT as e(emergency) list service. They receive 24 hour cover free of charge, but without a guaranteed fast response.