Contract Variations |
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1 Once a contract has been signed then cancellation or cessation of any of the services ordered may incur charges. 2 If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the BT Featurenet Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised. 3 Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period. 4 If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition early termination charges will apply to the following products : ACD Management Datastream Line Featurenet 1000/5000 Access Lines Featurenet Site / Network Charges Featurenet Attendant Console / Lines Business Continuity The early termination charges which will be payable are based on a percentage of the outstanding rental charges due for each year until the end of the Minimum Period, and are calculated from when the cessation / termination occurs based on the table below. Early Termination Charges for New Minimum Periods
|
. | Year during which cessation/termination occurs |
Year 1 | Year 2 | Year 3 | Year 4 | Year 5 |
3 years Minimum Period | [Price] | [Price] | [Price] | N/A | N/A |
5 years Minimum Period | [Price] | [Price] | [Price] | [Price] | [Price] |
For example :
If a customer signs a five year Minimum Period and ceases service during year 2 of the Minimum Period they would be charged the following :Early Termination Charges for Minimum Period Renewals
25%For ofexample the outstanding rental due in year 2 of the Minimum Period PLUS:
15%If of the rentals due in yeara 3customer ofsigns thea five year Minimum Period PLUSand ceases service during year 2 of the Minimum Period they would be charged the following :
1025% of the rentalsoutstanding rental due in year 42 of the Minimum Period PLUS
015% of the rentals due in year 53 of the Minimum Period PLUS
510% Forof eachthe site,rentals provideddue that during any 12 month rollingin periodyear a4 customerof doesthe notMinimum ceasePeriod more than PLUS [Price] of their Featurenet Access Lines in service at that site, then paragraph 4 will not apply to those lines. However, such lines will still be subject to the Minimum Term of service described in paragraph 3 .
60% Theof chargesthe specifiedrentals due in paragraphyear 45 willof notthe applyMinimum to:Period
5 For each site, provided that during any 12 month rolling period a.Relocation ofcustomer does not cease more thana Featurenet site (where there are no changes to size or configuration).10% of their Featurenet Access Lines in service at that site, then paragraph 4 will not apply to those lines. However, such lines will still be subject to the Minimum Term of service described in paragraph 3 .
b.Conversion6 ofThe charges specified in paragraph 4 will not applya Featurenet 1000 site to a Featurenet 5000 site.:
a.Relocationc.Replacement of a Featurenet Attendantsite Console(where bythere upgradedare productno changes to size or configuration).
db.Conversion of Analogue to Digital Featureneta Featurenet 1000 Accesssite Linesto a Featurenet 5000 site.
Providedc.Replacement that:of Featurenet Attendant Console by upgraded product.
d.Conversion of Analogue to Digital Featurenet 1000 Access Linesi.A rental equivalent to the Minimum Term has been paid and 28 days written notice is given to BT.
ii.AnyProvided outstanding Set-up Fees are paid in full.that:
iii.New Set-up Fees are paid on relocation, conversioni.A orrental upgrade.equivalent to the Minimum Term has been paid and 28 days written notice is given to BT.
ivii.Any.A newoutstanding MinimumSet-up PeriodFees isare signedpaid forin a period, at least equal to the unexpired portion of the old Minimum Period and not less than one yearfull.
iii.New Set-up Fees are paid on relocation, conversion or upgrade.
iv.A new Minimum Period is signed for a period, at least equal to the unexpired portion of the old Minimum Period and not less than one year.
On relocation or conversion the Minimum Term will take effect from the date the relocated or converted service is provided. Reductions in the number of Featurenet Access Lines resulting from relocation or conversion are subject to the provisions of paragraph 5. |
For Customers who wish to migrate their Featurenet 5000 service to BT MultiMedia VoIP service or Hosted IPT - Nortel Centrex service, and/or their Featurenet 1000 service to BT MultiMedia VoIP service, BT VoIP Port service, Hosted IPT - Nortel Centrex service or Hosted IPT - Nortel Trunk service, the following cessation allowances apply: |
1st year of a 3/5 year Minimum Period - additional 20%%of lines on the network * 2nd year of a 3/5 year Minimum Period - additional 60%%of lines on the network* 3rd year of a 3/5 year Minimum Period - additional 90%%of lines on the network*
4th & 5th years of a 5 year Minimum Period - additional 90%% of lines on the network* *based on number of lines at the beginning of each Minimum Period year |
These allowances are in addition to the cessation allowances stated in paragraph 5 but only apply provided that:
- Total charges for the new contract must exceed the Early Termination Charge for the existing contract.
- Outstanding connection charges for the current Featurenet Service covered by the contract being ceased have been paid in full.
- On migration, all appropriate charges (including Set Up charges) for the new service must be paid.
- Term of the new Minimum Period is equal to or greater than the outstanding Minimum Period of the Featurenet service. - The new VoIP service must have no fewer than 10% less in volume of lines to the Featurenet service being ceased. - The new contract takes over cleanly from the old, without a break. However, customers must accept that there may be a short break in service between the cessation of the Featurenet Service and the start-up of the new VoIP Service. N.B. These conditions do not apply to 1 year Minimum Periods. |