BT One Phone Office

Provides the Customer with hosted voice and communication services using mobile wireless technology via a BT One Phone SIM Card which will (dependent upon the Subscription Option) utilise the Dedicated Mobile Network, and/or the BT Mobile Network and BT Wi-fi Network. Customers that also take a BT One Phone SIP Device will access the service utilising the Onsite SIP Network.

BT One Phone Professional

Provides the Customer with hosted voice and communication services using mobile wireless technology via a BT One Phone SIM Card which will utilise the BT Mobile Network and the BT Wi-fi Network.

The Contract for BT One Phone comprises:

the Order Form (including the BT One Phone Coverage Plan and where applicable the Flexible Caller Line Identity (CLI) Extra - Order Form);

the BT Price List;

the Annex for BlackBerry,

the Annex for MobileIron Cloud Service,

the Annex for the BT One Phone Portal,

the Annex for BT One Phone Recording Extra,

the Annex for Onsite Mobile Network,

the Annex for Private Voice Extra and Private Data Extra,

the Annex for Onsite SIP Network,

the Annex for BT Signal Assist,

the Service Schedule;

the Conditions.

Definitions are detailed in the terms and conditions for BT One Phone which can be found at: http://www.bt.com/terms (or any other URL that BT advises to you).

In Section 10c of this BT Price List, unless the context requires otherwise, in addition to the defined terms set out in the Conditions, the Service Schedule, the Annex for Blackberry and the Annex for the BT One Phone Portal, the Annex for BT Signal Assist, the Annex for Recording, the Annex for Onsite Mobile Network and the Annex for Private Voice Extra and Private Data Extra and the Annex for Onsite SIP Network capitalised terms in this Section 10c of the BT Price List will have the following meaning:

The applicable Minimum Period and Minimum Term are set out in the Order Form. Where a Minimum Period and/or Minimum Term is not stated in the Order Form the Minimum Period and Minimum Terms set out below will apply.

Table 1

The following are included as standard within BT One Phone Office and BT One Phone Professional:

Dedicated Mobile Network. A Dedicated Mobile Network is not included where a customer does not take a company shared bundle or an unlimited subscription option.

Unlimited BT Wi-fi

Unlimited BT Wi-fi is for use from the device equipped with a BT One Phone SIM card at BT Wi-fi Site in the UK. In order to benefit from Unlimited BT Wi-fi the Customer must download the BT Wi-fi app. For supported handsets, BT-Wi-fi will automatically be provisioned on installing the BT Wi-fi app, after the BT One Phone SIM Card first registers on the Dedicated Mobile Network or BT Mobile Network. The Software is subject to terms and conditions which the customer must accept in order to download the Software. This is currently available for Devices and Customer Handsets which utilise the Android, iOS and Windows operating system. Information about which Devices and Customer Handsets are supported by the BT Wi-fi App can be found at: www.bt.com/btonephone(or any other URL that BT makes available to the Customer). Where Roaming using BT Wi-fi partner networks within the UK or abroad is required a BT Openzone International Voucher must be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at: http://btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp

The Alert Client is Software that enables management of personal PBX settings and incoming call management, further details are set out in the Annex for the BT One Phone Portal.

Manager/Secretary enables the setting up of an assistant group facility allowing the screening and pick up of calls that are being forwarded to an alternative number.

BT One Phone Customers will be provided with 500 short code numbers for their BT One Phone SIM cards and which the customer can configure for external numbers.

Fax to Email enables Customer the setting up of a fax to email facility which forwards a fax received to an email address. It is available per Subscription.

Presence Based CLI allows the automation of the number that is presented to the called party to be based on-presence status and configured settings. It can apply per Subscription.

Call Barring allows the Administrator to set rules for Subscriptions such as bars on International Calls or Premium Rate Calls.

Blacklist/Whitelist allows the creation of a list of numbers that will not be received (blacklist numbers) and numbers that override certain call routing settings (whitelist numbers). It applies at Subscription level.

Flexible incoming call routing provides the ability at Subscription level to manage how calls are routed and when, based on presence status and settings.

BT One Phone Conference further details are set out in the Service Schedule.

The Connection charges set out in Table 5 apply per Subscription and are dependent upon the Subscription Option and are payable as a monthly charge which applies over the term of the Minimum Period, for any Subscription to which Connection Charge Extra has not been applied.

Where BT identifies that additional charges are required, the detail under Company Site Setup applies.

(a) Where prior to the On-Boarding Period, BT identifies that:

• (i) BT considers it is necessary to provide the Service (wholly or partially) at a Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
• (ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be detailed in the Order Form; or

(b) Where during the On Boarding Period, BT identifies that:

• (i) BT considers it is necessary to provide the Service (wholly or partially) at a Site or Additional Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
• (ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be detailed in the On Boarding Contract Amendment in accordance with Clauses 12.1 and 12.2 of the Service Schedule; or

(c) Where after the issuing of any On Boarding Contract Amendment, the Customer requests Additional Sites be added to the Contract in accordance with Clauses 12.4 to 12.8 of the Service Schedule and BT identifies that:

• (i) BT considers it is necessary to provide the Service (wholly or partially) at the Additional Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
• (ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be agreed in accordance with Clauses 12.4 to 12.8 of the Service Schedule

Table 2 - Availability of Company Shared Bundles and applicable Minimum Periods - BT One Phone Office and BT One Phone Professional

Table 3 - Company Shared Bundles - Charges, Allowances, Maximum Users and Early Termination Charges

*This is the maximum number of Subscriptions to which a Hardware Credit will be applied. Hardware Credits will not be applied to Subscriptions to which the Data Only SIM Subscription Option applies and Subscriptions to which the Data Only SIM Subscription Option applies will not be included in the maximum figure.

Terms and conditions applicable to Tables 2 and 3

1. A Company Shared Bundle applies to all Contracts other than those to which the Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts Subscription Option applies.

2. The charges and inclusive allowances will apply on a pro-rata basis in the first month.

3. The inclusive allowances detailed in Table 3 apply as follows:

(a) The Monthly Inclusive Minutes Allowance applies to calls made from a BT One Phone SIM Card provided under this Contract to:

• (i) Voice calls made within the UK or Europe Zone to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland) excluding 0500, 00800, 0800 and 0808 calls. Calls to 0843, 0844, 0871, 0872 and 0873 are not included.
• (ii) Voice calls made within the UK or Europe Zone to other UK mobile networks.
• (iii) Voice calls made from within the Europe Zone to Europe Zone landlines and mobiles.

(b) The Monthly Inclusive Minutes Allowance applies to Calls from a BT One Phone SIP device in the UK to :

• (i) Voice calls made to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland) excluding 0500, 0800, 00800 and 0808 calls. Calls to 0843, 0844, 0871, 0872 and 0873 are not included
• (ii) Voice calls made to a BT SIM Card (other than a BT One Phone SIM Card) and to other UK mobile networks.

These Calls will decrement the Monthly Inclusive Minutes Allowance and will have a minimum 60 second duration after which they decrement in intervals of 1 second.

(c) The inclusive Text allowance applies to Texts sent from a BT One Phone SIM Card in the UK or Europe Zone to another UK SIM card.

(d) The inclusive Text message allowance applies to Texts sent from the Europe Zone to other Europe Zone mobiles.

(e) The inclusive data allowance applies to data sent from and received by a BT One Phone SIM Card in the UK and Europe Zone.

4. The following are not included in the inclusive voice, text messages or data allowance stated in Table 3, but a charge will not apply to them:

(a) Calls between BT One Phone SIM Cards in the UK or Europe Zone, or BT One Phone SIP Devices, provided by BT under this Contract.

(b) Calls to BT One Phone Voicemail made on a BT One Phone SIM Cards in the UK or Europe Zone or from a BT One Phone SIP Devices.

(c) Calls to 0500, 0800, 00800 and 0808 numbers dialled using a BT One Phone SIM Card made from the UK or Europe Zone or from BT One Phone SIP Devices in the UK.

5. The inclusive voice, text and data allowances detailed in Table 3 are shared across all Subscriptions.

6. Any unused inclusive allowance cannot be carried forward to the next month.

7. Usage in excess of the inclusive voice, text and data allowance will be charged in accordance with Other Charges as set out in Table 16.

8. The following are excluded from the inclusive voice, text and data allowances and will be charged in accordance with Other Charges as set out in Table 16.

(a) Calls to Premium rate & Directory Enquiries numbers (07, 09 and 118), and Satellite services;

(b) Picture messaging (MMS);

(c) Roaming calls, Texts and data - when the BT One Phone SIM Card making or receiving the call or sending or receiving the Text or data is outside of the UK and Europe Zone.

(d) Texts to premium rate SMS numbers (numbers not starting with "0")

(e) Voice calls made in the UK to International Numbers, also known as International Direct Dial.

9. Subject to paragraph 10, if the:

(a) Company Shared Bundle is terminated, or

(b) The Service and/or Contract is terminated;

BT will apply the early termination charge set out in in Table 3 which will apply in addition to any other early termination charges due in accordance with Tables 3 to 10. Termination of the Company Shared Bundle (where it applies to the Contract) will terminate the Contract and the Service.

10. The Customer may terminate the Company Shared Bundle and move all Subscriptions to the applicable Unlimited Subscription Options in which case BT will not apply an early termination charge for the Company Shared Bundle and the Contract will not end. The rules applicable to the migration of Subscriptions between Subscriptions Options detailed below will apply.

1. A Subscription Option applies to each Subscription.

2. A Subscription will be allocated to a Site.

3. The Customer may move Subscriptions between Sites and this will not increase or decrease the Subscription High Watermark.

Table 4 - Subscription Options - Availability and applicable Minimum Period

Table 5 - Subscription Options - Charges, Allowances and Early Termination Charges

^ Where the Customer does not take a Company Shared Bundle or Unlimited Subscription Option - no Connection Charge applies to the Subscription Option.

*in the table below the Subscription Options are listed under categories. For the purposes of the remainder of the BT Price List Entry, the categories are referred to but include the Subscription Options listed below.

Terms and conditions applicable to Tables 4 and 5

1. Subscription Options are available as set out in Table 4.

2. A Customer may:

(a) Combine Mobile Worker and Office Worker Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options;

(b) Combine Mobile Worker and Data Only SIM Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options.

(c) Combine Office Worker and Data Only SIM Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options.

(d) Combine Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts Subscription Options.

(e) Combine Data Only SIM with Mobile Worker - Unlimited Calls and Texts.

(f) Combine Data Only SIM with Office Worker - Unlimited Calls and Texts.

3. Where the Contract includes the Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Option, a Company Shared Bundle cannot be included in the Contract.

4. The Customer may change the Subscription Option applicable to a Subscription at any time as follows, as long as the Customer has the required infrastructure to support:

5. Subject to the Termination Allowance, if the:

(a) Subscription to which the Subscription Option applies is terminated; or

(b) Company Shared Bundle (where this applies) is terminated; or

(c) The Contract or Service is terminated,

BT will apply the early termination charge set out in in Table 5 and which will apply in addition to any early termination charges due in accordance with Tables 2 to 10.

6. The following applies to Mobile Worker - Unlimited Calls and Texts and to Office Worker - Unlimited Calls and Texts (in addition to paragraphs 1 to 5 above):

(a) The unlimited calls applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts apply to calls made from a BT One Phone SIM Card in the UK or Europe Zone or a BT One Phone SIP Device within the UK to:

• (i) BT One Phone Office - Calls to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland) excluding 0500 and 0800, 00800 and 0808 calls made on the Dedicated Mobile Network or Onsite Mobile Network or Onsite SIP Network. Calls to 0843, 0844, 0871, 0872 and 0873 are excluded.
• (ii) BT One Phone Professional - Calls to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland). Calls to 0843, 0844, 0871, 0872 and 0873 are excluded.
• (iii) BT One Phone Office and BT One Phone Professional - Calls to a BT SIM Card (other than a BT One Phone SIM Card) and to other UK mobile networks.
• (iv) BT One Phone Office and BT One Phone Professional - Calls from a BT One Phone SIM Card in Europe Zone other Europe Zone landlines and mobiles.

(b) The unlimited texts applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts applies to Texts sent from a BT One Phone SIM Card in the UK or Europe Zone to another UK mobile.

(c) The unlimited texts applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts applies to Texts sent from a BT One Phone SIM Card in the Europe Zone to another Europe Zone mobile.

(d) The following are excluded from the unlimited calls and texts applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts and will be charged in accordance with Other Charges as set out in Table 16.

• (i) Calls to Premium rate & Directory Enquiries numbers (07, 09 and 118), and Satellite services;
• (ii) Picture messaging (MMS);
• (iii) International Direct Dial calls - when the BT One Phone SIM Card is in the UK and is calling a destination outside the UK.

• (iv) Roaming calls, Texts and data - when the BT One Phone SIM Card making or receiving the call or sending or receiving the Text or data is outside of the UK and Europe Zone.

(e) The following are not included in the unlimited calls allowance but a charge will not apply to them:

• (i) Calls to BT One Phone Voicemail from a BT One Phone SIM Card within the UK or Europe Zone or a BT One Phone SIP Device within the UK dialling 8888.

7. The following applies to:

Office Worker with Upfront Subscription Charge

Mobile Worker with Upfront Subscription Charge

Mobile Worker - Unlimited Calls and Texts with Upfront Subscription Charge

Office Worker - Unlimited Calls and Texts with Upfront Subscription Charge

(a) The Customer will be billed on the first bill following the Service Start Date as follows:

The monthly charge (in Table 5) multiplied by the number of Subscriptions set out in the Order Form or On Boarding Contract Amendment or any other agreed contract amendment multiplied by the number of months applicable to the Minimum Period.

(b) No further monthly charges (as set out in Table 5) will apply to those Subscriptions included in the calculation in (a) above until the end of the Minimum Period. Upon expiry of the Minimum Period BT will charge the monthly charges in Table 5.

(c) The Customer will remain liable for any monthly charges applicable to the Company Shared Bundle (where one applies to the Contract), Subscription Extras or Company Extras.

8. The following applies to Data Only SIM:

Data Only SIM uses BT Mobile Data the terms and conditions of which are set out in the Service Schedule.

Table 6 - Subscription Extras - Availability and applicable Minimum Periods

Subscription Extra	Office Worker	Mobile Worker	Office Worker - Unlimited Calls and Texts	Mobile Worker - Unlimited Calls and Texts	Data Only SIM	Applicable Minimum Period
Connection Charge Extra - BT One Phone Office	Yes	Yes	Yes	Yes	No	Not applicable
UK Text Extra
3000 UK Text Extra	Yes	Yes	No	No	No	Not applicable
UK Data Extras - see list in Table 7 below	Yes	Yes	Yes	Yes	Yes	Not applicable
Roaming Extras						Not applicable
Daily 100MB EU Data Extra*	No	Yes	No	Yes	Yes	Not applicable
Daily 50MB Rest of World (Named Countries) Data Extra	No	Yes	No	Yes	Yes	Not applicable
Pay as You Roam Extra - Daily	Yes	Yes	Yes	Yes	Yes	Not applicable
Business Zone Extra - Daily	Yes	Yes	Yes	Yes	Yes	Not applicable
Business Zone Extra -Monthly	Yes	Yes	Yes	Yes	Yes	Not applicable
World Zone Extra ? Daily	Yes	Yes	Yes	Yes	Yes	Not applicable
World Zone Extra ? Monthly	Yes	Yes	Yes	Yes	Yes	Not applicable
Ireland Extra
Ireland Business Extra	Yes	Yes	Yes	Yes	No	Not applicable
Recording
Recording Extra	Yes	Yes	Yes	Yes	No	Not applicable
Recording Storage Extra	Yes	Yes	Yes	Yes	No	Not applicable
Other Subscription Extras
Dual SIM Extra	Yes	Yes	Yes	Yes	No	Not applicable
SIP Extra	Yes	Yes	Yes	Yes	No	Not Applicable
Flexible Caller Line Identity (CLI) Extra	Yes	Yes	Yes	Yes	No	Not applicable
BT Signal Assist	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
Skype for Business Integration	Yes	Yes	Yes	Yes	No	Not Applicable
BlackBerry Roaming
BlackBerry Daily Data International Roaming*	No	Yes - Enabled by default	No	Yes - Default	No	Not applicable
BlackBerry Monthly Data International Roaming (not available with BlackBerry 10)	No	Yes	No	Yes	No	Not applicable
BlackBerry Services	Yes	Yes	Yes	Yes	No	Not Applicable
BlackBerry Enterprise Server Express (BESx)	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Server (BES)	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
Mobile Iron Services
MI Cloud Bronze	Yes	Yes	Yes	Yes	Yes	The Minimum Period applicable to the Contract
MI Cloud Silver	Yes	Yes	Yes	Yes	Yes	The Minimum Period applicable to the Contract
MI Cloud Gold	Yes	Yes	Yes	Yes	Yes	The Minimum Period applicable to the Contract
MI Cloud Platinum	Yes	Yes	Yes	Yes	Yes	The Minimum Period applicable to the Contract

* Daily 100MB EU Data Extra withdrawn from sale.

Table 7 - Subscription Extras - Charges, Allowances and Early Termination Charges

Installation Services and Professional Services:

Unless we agreed otherwise, the following one-off Charges will apply to the corresponding installation or professional services set out in the Statement of Requirements.

Installation and Professional Services will be charged in accordance with the table below or as amended via a Charges Schedule provided by BT.

Terms and conditions applicable to Tables 6 and 7

1. Subscription Extras - General

(a) Subscription Extras are available as set out in Table 6.

(b) Subscription Extras can be applied per Subscription and do not have to be applied to all Subscriptions. They can be added at any time using the applicable contract amendment process.

(c) The following termination rules apply to Subscription Extras:

Where the Subscription Extra is terminated BT will apply the early termination charges or charges due upon termination set out in Table 7. These will apply in addition to any other early termination charges set out in Tables 2 to 10.

(d) Monthly charges and allowances will apply on a pro-rata basis in the first month. Daily charges will apply in full regardless of when during the day they are added.

(e) With the exception of Dual SIM Extra, only one Subscription Extra of any Subscription Extra Type can be applied to a Subscription;

(f) The inclusive allowances apply to the Subscription to which the Subscription Extra is applied and cannot be shared across Subscriptions. The inclusive allowances apply per month with the exception of the:

? Daily 100MB EU Data Extra

? Daily 50MB Rest of World Data Zone 1 Extra

? Pay as You Roam Extra ? Daily

? Business Zone Extra ? Daily

? World Zone Extra - Daily

Information about these exceptions can be found below.

(g) Any unused inclusive allowance cannot be carried forward to the next month or day (as applicable).

2. Connection Charge Extra

(a) Connection Charge Extra is available as set out in Table 6 and Table 7. It applies where the Customer pays the Connection charges applicable to a Subscription as set out in Table 5 as a one off charge in the first bill.

(b) It can be added to the Contract at any time to a Subscription including those added via the applicable contract amendment process.

3. UK Text Extras

(a) The inclusive Text allowance applies to Texts sent from a BT One Phone SIM Card in the UK and Europe Zone.

(b) The inclusive text allowance in Table 7 will be decremented before decrementing the inclusive text allowance applicable to the Company Shared Bundle.

(c) Usage in excess of the inclusive text allowance in Table 7 and the inclusive text allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 16.

(d) The following are excluded from the inclusive text allowance in Table 7 and will be charged for in accordance with Other Charges as set out in Table 16.

? Picture messaging (MMS);

? Text messages sent when Roaming outside the Europe Zone

? Text messages sent from the UK to international mobile numbers;

? Texts to premium rate services (numbers not starting with "0").

4. UK Data Extra

(a) The inclusive data allowance in Table 7 applies to a BT One Phone SIM Card sending or receiving data in the UK and Europe Zone.

(b) The inclusive data allowance will be decremented in the following order:

UK Data Extra;

Company Shared Data Extra (where applicable);

Company Shared Bundle (where applicable).

Usage in excess of these inclusive data allowances will be charged in accordance with Other Charges as set out in Table 16.

(c) The following are excluded from the inclusive data allowance in Table 7 and will be charged for in accordance with Other Charges as set out in Table 16.

Roaming Data - when the BT One Phone SIM Card sending or receiving data is outside of the UK and Europe Zone.

5. Roaming Extras - General

(a) The following applies to:

? Daily 100MB EU Data Extra

? Daily 50MB Rest of World (Named Countries) Data Extra

? Pay as You Roam Extra ? Daily

? Business Zone Extra ? Daily

? World Zone Extra - Daily

(i) Where a Subscription includes a Roaming option, the Customer may request at any time the addition of one of the Roaming Extras.

(ii) The Roaming Extras can be applied to a Subscription as follows:

• (iii)Subscription can only ever have one Rest Of World Roaming Extra applied at any one time.

(b) The Roaming Extras are:

• (i) charged on a daily basis for the whole or part of the day; and
• (ii) the inclusive allowance applies on a daily basis (up to 11:59pm UK local time (GMT/BST).

(c) Text Messages received will not decrement the inclusive allowance and are not chargeable.

(d) Usage in excess of the inclusive allowances and the inclusive allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 16.

(e) The Roaming Data Extras listed in paragraph 5 (a) cannot be applied to a Subscription to which the following Subscription Extras have been applied:

BlackBerry Enterprise Server Express (BESx);

BlackBerry Enterprise Server (BES).

(f) The inclusive allowances in Table 7 will be decremented before decrementing the inclusive allowances applicable to the Company Shared Bundle and Company Shared Data Extra.

(g) The following applies to the EU Data Extras:

• (i) Daily 100MB EU Data Extra - the inclusive allowance applies to data sent or received in the Europe Zone.

(h) The following applies to the Daily 50MB Rest of World (Named Countries) Data Extra:

• (i) Daily 50MB Rest of World (Named Countries) Data Extra - the inclusive allowance applies to data sent or received in the Rest of World (Named Countries) Zone.
• (ii) The Rest of World (Named Countries) Data Extra is only charged on a daily basis if there is data usage in the Rest of World (Named Countries) on a particular day.

(i) Pay as You Roam Extra- Daily

• (i) Pay as You Roam Extra subscribers inclusive allowance applies
  • (a) When in the Europe Zone to
    • data
    • calls to UK landline and mobile numbers
    • calls to Europe Zone landlines and mobiles numbers
    • texts to UK and Europe mobile numbers
  • (b) When in the World Zone to
    • data
    • calls to UK landline and mobile numbers
    • calls to World Zone landlines and mobiles numbers
    • texts to UK and World Zone mobile numbers
• (ii) The following is excluded from the Pay as You Roam Extra allowance
  • a) Calls to landlines and mobile numbers outside the UK and the Zone in which you are Roaming
  • b) Texts to mobile numbers outside the UK and the Zone in which you are Roaming
  • c) MMS
  • d) Premium rate services
  • e) Non-Geographic Numbers
• (iii) Pay as You Roam Extra is only charged on a daily basis if there is any usage in either the Europe Zone or World Zone on a particular day.

j) Business Zone Extra

• (i) Business Zone Extra ( daily and monthly) ? the subscribers UK inclusive allowance and Extras apply to
  • data
  • calls to UK landline and mobile numbers
  • calls to landlines and mobiles numbers in the country you are Roaming in
  • texts to UK mobile numbers
  • texts to mobile numbers in the country you are Roaming in
• (ii) The following are excluded from the UK allowance and Extras while Roaming in the Business Zone
  • Calls and texts to landlines and mobiles in countries other than the UK and the Business Zone country in which you are Roaming.
  • Premium rate services
  • MMS
  • Non-Geographic Numbers
• (iii) Business Zone Extra Daily is only charged on a daily basis if there is any usage in the Business Zone on a particular day.

(k) World Zone Extra ? Daily

• (i) ) World Zone Extra ( daily and monthly) ? the subscribers UK inclusive allowance and Extras apply to
  • data
  • calls to UK landline and mobile numbers
  • calls to landlines and mobiles numbers in the country you are Roaming in
  • texts to UK mobile numbers
  • texts to mobile numbers in the country you are Roaming in
• (ii) The following are excluded from the UK allowance and Extras while Roaming in the World Zone
  • Calls and texts to landlines and mobiles in countries other than the UK and the World Zone country in which you are Roaming.
  • Premium rate services
  • MMS
  • Non-Geographic Numbers
• (iii) World Zone Extra is only charged on a daily basis if there is any usage in the World Zone on a particular day.

6. Recording Extra

(a) Recording Extra provides a facility for the recording of calls and texts and is applied at Subscription level. It provides the recording facility for a month. Where the Customer?s Contract includes Recording Extra the terms and conditions in the Annex for BT One Phone Recording Extra apply.

(b) Recorded calls and texts will be stored for 1 Month from the date of recording. Recordings will be deleted once the Monthly period expires.

(c) Recording Extra can be added at any time and where added part way through a month, BT will provide the facility for the remainder of that month and the charge will apply on a pro-rata basis.

(d) Where the Customer terminates Recording Extra, any recorded calls and texts will be deleted at the end of the monthly period following termination unless they have previously been deleted due to the expiry of the 1 month.

(e) Termination of Recording Extra will automatically terminate Recording Storage Extra.

7. Recording Storage Extra

(a) In order to take Recording Storage Extra the Customer must have Recording Extra on the Subscription. Where the Customer?s Contract includes Recording Extra and Recording Storage Extra the terms and conditions in the Annex for BT One Phone Recording Extra apply.

(b) Recording Storage Extra provides a facility which allows a Customer to store recordings of calls and texts beyond the 1 month applicable to Recording Extra. The Customer purchases additional years of storage and the charge is per month per additional year per Subscription.

(c) Recording Storage Extra can be added at any time.

(d) The number of years covered by the Recording Storage Extra can be increased at any time and charges for the additional storage period will be applied.

(e) Where the Customer requests a reduction to the number of years storage, the monthly charge will reduce to reflect the reduced number of years.

(f) Where the Customer terminates or reduces the number of years storage of Recording Storage Extra, all recorded calls and texts will continue to be kept for the agreed storage period of the Recording Storage Extra applicable to that call and texts.

(g) Where the Customer terminates the BT One Phone Service all recorded calls will be deleted.

8. Dual SIM Extra

(a) Dual SIM Extra provides Additional BT One Phone SIM Cards (a maximum of 2) per Subscription. These additional BT One Phone SIM Cards can be used in any device provided that it is compatible with the Service. Incoming calls to the user's existing mobile number, fixed line number and extension number may be routed to the Dual SIM if configured in the flexible routing for the user. For outgoing calls the same number as for the primary SIM card will be presented. Texts, including notifications, and calls from groups will be directed to the primary SIM. The Additional BT One Phone SIM Cards will share any inclusive allowance applicable to the Subscription to which they are applied.

(b) Where a BlackBerry Subscription Extra applies to the Subscription, the BlackBerry Subscription Extra will not apply to the Additional BT One Phone SIM Cards.

9. SIP Extra

(a) SIP Extra allows a customer to add a BT One Phone SIP device to a Mobile Worker subscription option (a maximum of 1) per subscription. Incoming calls to the user's existing mobile number, fixed line number and extension number may be routed to the SIP Extra if configured in the users routing profile. For outgoing calls the same number as for the primary SIM card will be presented. The SIP Extra will share any inclusive allowance applicable to the Subscription to which they are applied.

10. Flexible Caller Line Identity (CLI) Extra

(a) Flexible Caller Line Identity (CLI) extra provides a facility which allows a Customer to add an external number to a Subscription and for that Subscription to be able to present that number when they make an outbound call.

(b) The Numbers to be presented will be set out in the Flexible Caller Line Identity (CLI) - Order Form and by signing that Order Form, the Customer confirms that:

• (i) it is a diallable number or a number that has been received from the public network and passed on unchanged;
• (ii) it has the right to use the number, and if it has been allocated to a third party, that the Customer has obtained that third party's explicit permission, BT will not check that this permission has been obtained and accepts no liability for claims arising from use of a number. The Customer will indemnify BT against any such claims or legal proceedings that are brought or threatened against BT by a third party. BT will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings;
• (iii) the number is supported by an underlying network number; and
• (iv) is not a Premium rate or International number.

11. BT Signal Assist

(a) The monthly charge for BT Signal Assist is £6.00 and this is applied on a per item of On Site Transmission Equipment basis, for example per Femto Cell, to which the BT Signal Assist service is provided.

(b) The recurring monthly charges for BT Signal Assist will apply as follows:

Where ordered during the billing period will be charged on a pro rata basis until the end of the first month in which the On Site Transmission Equipment was provided.

(c) Any usage charges incurred by the Customer when using BT Signal Assist will be charged as follows:

(i) for mobile usage - in accordance with the charges applicable to the Contract for BT One Phone;

(ii) for broadband usage - in accordance with the Customer's Contract for broadband service.

(d) The terms and conditions set out in the Annex for BT Signal Assist apply in addition to those set out in the Conditions, Service Schedule and the Annex for BlackBerry, the Annex for the BT One Phone Portal, the Annex for BT Signal Assist, the Annex for Call Recording Extra, the Annex for Private Voice Extra & Private Data Extra, the Annex for Onsite Mobile Network and the Annex for Onsite SIP Network.

(e) If the Customer terminates the Contract for BT One Phone service, BT Signal Assist will automatically be terminated and termination charges will be payable as applicable.

12. Skype for Business Integration

(a) There will be a fixed upfront charge of £1000.00 for installation and a monthly charge of £2.00 per user for Skype for Business Integration.

(b) Implementation is a one off price that is paid the month after the product is ordered.

(c) The extra only provides Skype for Business Integration with BT One Phone services; the customer will be responsible for having an existing Skype for Business solution and licences.

(d) If the Customer terminates the Contract for BT One Phone service, Skype for Business Integration will automatically be terminated.

(e) The Company Implementation product must be ordered before any individual subscriber can utilise the S4B Presence Extra. Each Individual User that wants to utilise S4B Presence integration needs the Individual Extra. It can be terminated at the end of the following month.

13. BlackBerry Roaming Extras

(a) The following applies to:

(b) The BlackBerry Roaming Extras can be used on Subscriptions to which the following Subscription Extras have been added:

Note 1 - Further details about BlackBerry Services can be found in the Service Schedule.

(c) They cannot be added to a Subscription to which one of the Roaming Data Extras has been added.

(d) Monthly charges apply on a pro-rata basis in the first month. Daily charges will apply in full regardless of when during the day they are added.

(e) Where the Subscription is Roaming in the Europe Zone (excluding the UK) or the Rest of the World, BT will apply the Blackberry Daily Data International Roaming to the Subscription unless the Customer has requested that the BlackBerry Monthly Data International Roaming is added to the Subscription. The BlackBerry Monthly Data International Roaming can be added to a Subscription or removed from a Subscription at any time.

(f) The following is applicable to the Blackberry Daily Data International Roaming. It applies:

• (i) and is charged on a daily basis (up to 11:59pm UK local time (GMT/BST);
• (ii) to data sent from a BT One Phone SIM Card in the Europe Zone (excluding the UK) or Rest of the World via the BlackBerry browser; and
• (iii) to data received by a BT One Phone SIM Card in the Europe Zone (excluding the UK) or Rest of the World via the BlackBerry browser.

Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 16.

(g) The following is applicable to the BlackBerry Monthly Data International Roaming. It applies:

• (i) and is charged on a monthly basis and the charge will apply pro-rata in the first month;
• (ii) to data sent from a BT One Phone SIM Card in the Europe Zone (excluding the UK) or Rest of the World via the BlackBerry browser;
• (iii) to data received by a BT One Phone SIM Card in the Europe Zone (excluding the UK) or Rest of the World via the BlackBerry.

Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 16.

14. BlackBerry Services

(a) Further details of these Services can be found in the Annex for BlackBerry. The following paragraphs apply to:

(b) BlackBerry Services can be added at any time and the inclusive data allowances apply on a pro-rata basis in the first month.

(c) The inclusive data allowance detailed in Table 7 applies to data sent from and received by a BT One Phone SIM Card in the UK using the BlackBerry browser.

(d) Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 16.

(e) Any unused inclusive allowance cannot be carried forward to the next month.

(f) The inclusive data allowance in Table 7 will be decremented before decrementing the inclusive data allowance applicable to the Company Shared Bundle.

(g) Usage in excess of the inclusive data allowance in Table 7 and the inclusive data allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 16.

(h) The following are excluded from the inclusive data allowance and will be charged in accordance with Other Charges as set out in Table 16.

Roaming data - when the BT One Phone SIM Card sending or receiving the data is outside of the UK.

(i) In addition to the charges set out in Table 7, charges apply for BlackBerry Software and CALs details of which are set out in the Order Form, On Boarding Contract Amendment or any applicable contract amendment documentation.

(j) The following migration rules apply:

(k) Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges applicable to the original BlackBerry Service.

15. BlackBerry Services - excluding BESx and BES

(a) The charges applicable to the BlackBerry Services set out below are as detailed in Table 7. The following paragraphs apply to the BlackBerry Services set out below:

Further details can be found in the Service Schedule and Annex for BlackBerry.

(b) In addition to the charges set out in Table 7, charges apply for BlackBerry Software and CALs details of which are set out in the Order Form, On Boarding Contract Amendment or any applicable contract amendment documentation.

(c) The following migration rules apply:

(d) Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges applicable to the original BlackBerry Service.

15. MobileIron Cloud Service

The charges applicable to the MobileIron Cloud Service are as detailed in Table 7. The terms of the Annex for MobileIron Cloud Service will apply to the provision of the MobileIron Cloud Service.

Table 8 - Availability of Company Extras and applicable Minimum Periods

*Further information about these options can be found in Part 2 of Section 10c of the BT Price List.

Table 9 - Company Extras - Charges and Early Termination Charges

*Further information about these options can be found in Part 2 of Section 10c of the BT Price List.

Terms and conditions applicable to Tables 8 and 9

1. Company Extras - General

The following termination rules apply to Company Extras:

Where the Company Extra is terminated BT will apply the early termination charges or charges due upon termination set out in Table 9. These will apply in addition to any other early termination charges set out in Tables 2 to 10.

2. Hunt Group Extra and Automatic Call Distribution (ACD) Group Extra

(a) Where the Customer requires Hunt Groups or Automatic Call Distribution (ACD) Groups in excess of those listed in Table 1, the Customer may add Hunt Group Extra or Automatic Call Distribution (ACD) Group Extra to their Contract.

(b) The charge detailed in Table 9 applies per additional Hunt Group or ACD Group per month and where Hunt Group Extra or ACD Group is added part way through a month the charge will apply on a pro-rata basis.

(c) Where the number of Hunt Groups or ACD Groups (including those provided as standard and those for which Hunt Group Extra and ACD Group Extra applies) no longer exceeds the number listed in the Table 1, the additional charge applicable to Hunt Group Extra or ACD Group Extra will no longer apply. Where this occurs part way through a month, the charge for Hunt Group Extra or ACD Group Extra for that month will apply on a pro-rata basis. Where an additional Hunt Group or ACD Group is later required this must be added under Hunt Group Extra or ACD Group Extra and will be chargeable.

3. Interactive Voice Response (IVR) Extra

(a) Interactive Voice Response (IVR) Extra provides a facility allowing the Customer to build an IVR.

(b) The charge detailed in Table 9 applies per month per IVR and where Interactive Voice Response (IVR) Extra is added part way through a month the charge will apply on a pro-rata basis.

(c) The following migration rules apply :

Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges or termination charges applicable to the original Company Shared Extra.

4. Interactive Voice Response (IVR) Custom Extra

(a) Interactive Voice Response (IVR) Custom Extra is a service under which BT builds an IVR for the Customer.

(b) The charge is as detailed in the Order Form, On Boarding Contract Amendment (or where added via the contract amendment process in the applicable contract amendment documentation). BT may apply a one-off charge per Interactive Voice Response (IVR) Custom Extra with an on-going monthly charge per month and where Interactive Voice Response (IVR) Custom Extra is added part way through a month the monthly charge will apply on a pro-rata basis.

5. Click to Call (TAPI) Extra

(a) Click to Call (TAPI) Extra provides customers with a TAPI driver which enables them to integrate BT One Phone with business applications and add click to call functionality.

(b) The charge detailed in Table 9 applies per month per Contract and where Click to Call (TAPI) Extra is added part way through a month the charge will apply on a pro-rata basis.

(c) Additional terms and conditions apply to the Software applicable to Click to Call (TAPI) Extra, which can be found in the Annex for the BT One Phone Portal.

6. Attendant Queue Extra

(a) BT One Phone Office provides as standard a facility which allows an Attendant to manage Queues for up to 3 different numbers.

(b) Attendant Queue Extra provides an additional Queue. A maximum of 15 Queues applies per Attendant after which additional Attendants must be added under Attendant Extra.

(c) The charge detailed in Table 9 applies per month per Queue and where Attendant Queue Extra is added part way through a month the charge will apply on a pro-rata basis.

7. Attendant Extra

(a) BT One Phone Office provides as standard a facility which allows one Attendant to manage Queues.

(b) Attendant Extra provides a facility which allows additional Attendants to manage Queues.

(c) The charge detailed in Table 9 applies per month per additional Attendant. Where Attendant Extra is added part way through a month the charge will apply on a pro-rata basis.

8. Voice Prompts Extra

(a) Voice Prompts Extra is a series of 240 pre-recorded voice prompt phrases that can be used directly or moulded together to create a series of voice announcements that can be used to help direct calls.

(b) The charge detailed in Table 9 applies as a one-off charge for each Voice Prompts Extra added.

9. Number Subscription Extra

(a) Number Subscription Extra provides a facility whereby an additional Subscription can be added to the Contract for which a BT One Phone SIM Card will not be provided. The Subscription will be allocated a number commencing with 01, 02, 07 and can be used for the purposes of call forwarding.

(b) Where Number Subscription Extra is taken and the Customer does not take a Company Shared Bundle. Calls will be charged at Out of Bundle/Overage rates set out under Other Charges.

(c) The charge detailed in Table 9 applies per month per additional Subscription and where Number Subscription Extra is added part way through a month the charge will apply on a pro-rata basis.

10. Additional Number - Landline or Mobile

(a) BT One Phone Office provides the numbers listed above in Table 1 per BT One Phone SIM Card or on the BT One Phone SIP Device.

(b) Additional Number - Landline or Mobile provides a facility whereby an additional number (commencing with: 01, 02, 07 can be added to a BT One Phone SIM Card or BT One Phone SIP Device. An additional BT One Phone SIM Card or BT One Phone SIP Device will not be provided.

(c) The charge detailed in Table 9 applies per month per additional number regardless of when in the month Additional Number - Landline or Mobile is added.

(d) A maximum of up to 5 additional numbers can be added to a Subscription in addition to the 3 numbers provided as standard. These can be a mixture of Landline, Mobile and Non Geographic numbers.

11. Inbound Call Statistics Extra

(a) Inbound Call Statistics Extra allows the Customer to run detailed inbound voice traffic reports on Subscriptions, Call Groups, Attendants and IVRs.

(b) Where added, Inbound Call Statistics Extra will be applied to all Subscriptions (excluding Data Only SIM), Call Groups, and IVRs.

(c) The charge detailed in Table 9 applies per month per Subscription, Call Group and IVR is applied on a monthly basis at the end of the month and where Inbound Call Statistics Extra is added part way through a month the charge will apply on a pro-rata basis.

12. UK Closed User Group Extra

a) The Additional Monthly Charge applicable to UK Closed User Group Extra is an additional charge and applies per Subscription in addition to the Monthly Charge applicable to the Subscription to which UK Closed User Group Extra is added.

(b) UK Closed User Group Extra must be applied to all Subscriptions.

(c) The UK Closed User Group Extra can be used as follows:

(i) Voice calls made within the UK and Europe Zone from a BT One Phone SIM Card or a BT One Phone SIP Device to Customer nominated ?UK Closed User Group fixed line numbers? commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man).

(ii) The Customer is responsible for nominating and managing the ?UK Closed User Group fixed line numbers?, these numbers can be updated during the Minimum Period.

(iii) The maximum number of ?UK Closed User Group fixed line numbers? is up to the total number of BT One Phone mobile worker and office worker subscriptions taken under this contract.

(iv) No call charges will apply to calls made within the UK and Europe Zone from a BT One Phone SIM Card or BT One Phone SIP Device to Customers ?UK Closed User Group fixed line numbers? commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man) and will not decrement any Inclusive Minutes Allowance applicable to the BT One Phone service.

(d) Where UK Closed User Group Extra is removed, calls will be charged in accordance with Tables 2 and 3 or as amended via the Order Form, On Boarding Contract Amendment or any other agreed contract amendment document.

13. Hardware Extra

(a) The Hardware Extra Option is an additional Monthly Subscription Charge that subsequently can be used towards the charge for a new Device provided under the Contract. The additional charge cannot be used to buy other products or services.

(b) Hardware Extra is subject to the Minimum Period applicable to the Contract.

(c) The additional Monthly Subscription Charge is detailed in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation.

(d) BT will not refund any element of Hardware Extra additional Monthly Subscription Charge. Where Hardware Extra is terminated or the Contract is terminated BT will not refund any element of the Hardware Extra additional Monthly Subscription Charge not used to obtain a Device.

14. Company Site set-up

(a) Company Site Set-up is available as set out in Table 8. It applies where the Customer pays the Company Site Setup Charge applicable to a Site (including Additional Sites) as a monthly charge which applies over the term of the Minimum Period.

(b) It can be added to the Contract at any time per Site (including Additional Sites). The monthly charge applicable per Site (or Additional Site) is set out in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation agreed in accordance with Clause 12 of the Service Schedule.

15. Company Site Extra

(a) Company Site Extra is available as set out in Table 8 and allows a Customer to pay the Company Site Setup Charge applicable to a Site (including Additional Sites) via a one-off charge on the first bill.

(b) It can be added to the Contract at any time per Site (including Additional Sites). The one-off charge applicable per Site (or Additional Site) is set out in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation agreed in accordance with Clause 12 of the Service Schedule.

16. Company Site Set-up ? Ongoing

(a) Company Site Set-up - Ongoing is available as set out in Table 8. It applies where the Customer pays charges applicable to a Site (including Additional Sites) as an ongoing monthly charge.

(b) It can be added to the Contract at any time per Site (including Additional Sites). The monthly charge applicable per Site (or Additional Site) is set out in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation agreed in accordance with Clause 12 of the Service Schedule.

17. Onsite Mobile Network Extra

Table 10 ? Charges applicable to Sites in which an Onsite Mobile Network is installed

*Is spread over Minimum Term Terms and conditions applicable to Onsite Mobile Network Extra

(a) The per Onsite Mobile Network Extra monthly charge will apply for the Minimum Term and will continue to apply until the Contract or the Company Extra is terminated.

(b) The Onsite Mobile Network Installation Charge - Upfront will be charged on commencement of the Company Extra and is a one off charge on the first bill. This charge is not refundable if the Company Extra is terminated within the Minimum Term.

(c) The Onsite Mobile Network Installation Charge - Monthly will apply for the Minimum Term ? upon expiry of the Minimum Term the charge will cease to apply. If the Onsite Mobile Network Extra is terminated the Onsite Mobile Network Installation Charge ? Monthly will also be terminated and early termination charges will be applied.

(d) Where BT identifies that additional installation charges apply as set out in the Contract Amendment during the On Boarding Period paragraph in the Annex to the Service Schedule ? BT One Phone ? Onsite Mobile Network, the detail in that paragraph applies to the agreement of those additional installation charges.

(e) The agreed pricing does not include any increase in the network capacity provided by the Onsite Mobile Network to support additional Subscriptions at the Site. Where the Customer requires an increase in network capacity to support additional Subscriptions then additional charges for increasing the network capacity of the Onsite Mobile Network will apply.

(f) Where the Onsite Mobile Network is terminated BT will apply the early termination charges set out in Table 10. These will apply in addition to any early termination charges set out in Tables 2 to 10 and 12.

(g) All charges are subject to survey.

18. Onsite SIP Network Extra

Table 11 ? Charges applicable to Sites in which an Onsite SIP Network is installed

	Onsite SIP Network Extra Monthly Charge	Onsite SIP Network Installation ? Upfront Charge	Onsite SIP Network Installation ? Monthly Charge*	Applicable Minimum Term	Early Termination Charges
Onsite SIP Network	Price on Request	Price on Request	Price on Request	See Minimum Term applicable in the Order Form	Termination in Minimum Term - 100% of the Monthly Charge due to the end of the Minimum Term

*Is spread over Minimum Term Terms and conditions applicable to Onsite SIP Network Extra

(a) The per Onsite SIP Network Extra monthly charge will apply for the Minimum Term and will continue to apply until the Contract or the Company Extra is terminated.

(b) The Onsite SIP Network Installation Charge - Upfront will be charged on commencement of the Company Extra and is a one off charge on the first bill. This charge is not refundable if the Company Extra is terminated within the Minimum Term.

(c) The Onsite SIP Network Installation Charge - Monthly will apply for the Minimum Term ? upon expiry of the Minimum Term the charge will cease to apply. If the Onsite SIP Network Extra is terminated the Onsite SIP Network Installation Charge ? Monthly will also be terminated and early termination charges will be applied.

(d) Where BT identifies that additional installation charges apply as set out in the Contract Amendment during the On Boarding Period paragraph in the Annex to the Service Schedule ? Onsite SIP Network, the detail in that paragraph applies to the agreement of those additional installation charges.

(e) The agreed pricing does not include any increase in the network capacity provided by the Onsite SIP Network to support additional Subscriptions at the Site. Where the customer requires an increase in network capacity to support additional Subscriptions then additional charges for increasing the network capacity of the Onsite SIP Network will apply.

(f) Where the Onsite SIP Network is terminated BT will apply the early termination charges set out in Table 11. These will apply in addition to any early termination charges set out in Tables 2 to 10 and 12.

(g) All charges are subject to survey.

19. Network Expansion Extra

(a) Where the Customer requests additional coverage to that set out in the BT One Phone Coverage Plan, the request must be made via the applicable contract amendment process. BT will identify the additional charges and Network Expansion Extra allows the Customer to pay this as a one-off charge under Network Expansion Extra.

20. Network Relocation Extra

(a) Where the Customer requests the relocation of On Site Mobile Transmission Equipment the request must be made via the applicable contract amendment process. BT will identify the additional charges and Network Relocation Extra allows the Customer to pay this as a one-off charge under Network Relocation Extra.

21. Private Data Extra

Table 12 ? Charges applicable to Sites in which a Private Data Extra is installed

	Private Data Extra Monthly Charge	Private Data Extra Setup ? Upfront Charge	Private Data Extra Setup ? Monthly Charge*	Applicable Minimum Term	Early Termination Charges
Private APN	As set out in the Order Form	As set out in the Order Form	As set out in the Order Form	See Minimum Term applicable in the Order Form	Termination in Minimum Term - 100% of the Monthly Charge due to the end of the Minimum Term
Fixed Data Link	As set out in the Order Form	As set out in the Order Form	As set out in the Order Form
Fixed Indirect Data Link	As set out in the Order Form	As set out in the Order Form	As set out in the Order Form

*Is spread over Minimum Term. All charges are subject to survey.

(a) The Private Data Extra provides the Customer with a :

(i)Private Data Extra - Private APN - UK Only; and/or

(ii)Private Data Extra - Private APN - UK and International

with;

(i) an Indirect Data Link; and/or

(ii) a Fixed Data Link

(b) Private Data Extra is subject to the Minimum Term set out in the Order Form.

(c) The charges set out in Table 12 apply in addition to those applicable to the Subscription, Subscription Options, Subscription Extras, and other Company Extras:

(d) Early termination charges will not be applied to Private APN with Indirect Data Link which is terminated and replaced with Private APN with Fixed Data Link provided that a contract amendment has been agreed between BT and the Customer prior to the date BT receives the termination notice for the Private APN with Indirect Data Link.

(e) Where the Private Data Extra is terminated BT will apply the early termination charges set out in Table 9. These will apply in addition to any early termination charges set out in Tables 2 to 8, 10, 11 and 12.

(f) Other consequences of terminating Private Data Extra are detailed in the Annex to the Service Schedule for BT One Phone ? Private Voice Extra and Private Data Extra.

22. Private Voice Extra

Table 13 ? Charges applicable to Sites in which a Private Voice Extra is installed

	Private Voice Extra Monthly Charge	Private Voice Extra Setup ? Upfront Charge	Private Voice Extra Setup ? Monthly Charge*	Applicable Minimum Term	Early Termination Charges
Private Voice Link	As set out in the Order Form	As set out in the Order Form	As set out in the Order Form	See Minimum Term applicable in the Order Form	Termination in Minimum Term - 100% of the Monthly Charge due to the end of the Minimum Term

*Is spread over Minimum Term. All charges are subject to survey.

(a) Private Voice Extra provides a Private Voice with Fixed Link ? which requires a Direct Link

Further details are set out in the Annex to the Service Schedule for BT One Phone - Private Voice Extra and Private Data Extra.

(b) Private Voice Extra is subject to the Minimum Term set out in the Order Form.

(c) The charges set out in Table 13 apply in addition to those applicable to the Subscription, Subscription Options, Subscription Extras, and other Company Extras.

(d) The Private Voice Extra can be used as follows:

(i) Voice calls made within the UK from a Customer ?UK Closed User Group fixed line numbers? commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man) to a BT One Phone SIM Card or BT One Phone SIP Device in the UK provided under this contract

(ii) Voice calls made within the UK from a BT One Phone SIM Card or BT One Phone SIP Device provided under this contract to Customer ?UK Closed User Group fixed line numbers? commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man).

(iii) An additional charge does not apply to these calls and they will not decrement any Inclusive Minutes Allowance applicable to BT One Phone Professional or Office.

(iv) Voice calls made within the UK from Customer ?UK Closed User Group fixed line numbers? commencing with 01, 02 and 03 (excluding Channel Islands and the Isle of Man) to any other numbers not provided under this contract.

(v) These calls will be charged in accordance with Tables 2 and 3 and will decrement the Inclusive Minutes Allowance or where relevant will be charged in accordance to other charges set out in Table 16.

(vi) The Customer is responsible for nominating the ?UK Closed User Group fixed line numbers?, these numbers can be updated during the Minimum Term.

(e) Where the Private Voice Extra is terminated BT will apply the early termination charges set out in Table 9. These will apply in addition to any early termination charges set out in Tables 2 to 8, 10, 11 and 12.

(f) Where Private Voice Extra is removed, calls made from a BT One Phone SIM Card or BT One Phone SIP Device to the ?UK Closed User Group fixed line numbers? will be charged in accordance with Tables 2 and 3 or as amended via the Order Form, On Boarding Contract Amendment or any other agreed contract amendment document.

(g) Where Private Voice Extra is removed, calls made from a customer?s privately owned PBX extension numbers will no longer be included in the BT One Phone service.

(h) Other consequences of terminating Private Voice Extra are detailed in Table 9 the Annex to the Service Schedule for BT One Phone ? Private Voice Extra and Private Data Extra.

Table 14 - Company Shared Data Extra

23. Company Shared Data Extra

(a) Company Shared Data Extra can be added at any time using the Order Form, On Boarding Contract Amendment or the applicable contract amendment process. Only one Company Shared Data Extra applies per Contract and the inclusive data allowance is shared across Subscriptions.

(b) The monthly charge and inclusive data allowance will apply on a pro-rata basis in the first month.

(c) The inclusive data allowances detailed in Table 14 applies to data sent from and received by a BT One Phone SIM Card in the UK and Europe Zone.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive data allowance will be decremented in the following order:

UK Data Extra (where applicable);

Company Shared Data Extra (where applicable);

Company Shared Bundle (where applicable).

Usage in excess of these inclusive data allowances will be charged in accordance with Other Charges as set out in Table 16.

(f) The following are excluded from the inclusive data allowance and will be charged in accordance with Other Charges as set out in Table 17.

Roaming data - when the BT One Phone SIM Card making or receiving the data is outside of the United Kingdom or Europe Zone.

(g) The following migration rules apply:

(i) The Customer can move to a Company Shared Data Extra with a higher inclusive data allowance at any time during the Contract and an early termination charge will not apply to the original Company Shared Data Extra.

(ii) A Customer cannot move to a Company Shared Data Extra with a lower inclusive data allowance.

Table 15 - Company Shared IDD Extra

24. Company Shared IDD Extra

(a) Company Shared IDD Extra can be added at any time using the Order Form, On Boarding Contract Amendment or the applicable contract amendment process. Only one Company Shared IDD Extra applies per Contract and the inclusive data allowance is shared across Subscriptions.

(b) The monthly charge and inclusive IDD allowance will apply on a pro-rata basis in the first month.

(c) The inclusive IDD allowances detailed in Table 15 applies to calls made by a BT One Phone SIM Card in the UK.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive minutes allowance will be decremented in the order that the Extra was ordered.

Usage in excess of these inclusive minutes allowances will be charged in accordance with Other Charges as set out in Table 17.

(f) The following migration rules apply:

(i) The Customer can move to a Company Shared IDD Extra with a higher inclusive minutes allowance at any time during the Contract and an early termination charge will not apply to the original Company Shared IDD Extra.