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Section 2:Call Charges & Exchange Line Services

Part 4:Local and National Ancillary Services and Facilities

Subpart 5:Network Features

Remote Call Forwarding 10 (RCF10), Subs Controlled Transfer Equipment (SCTE) and Night Busying Service withdrawn from service with effect from 31 December 2006.

Network Features offer enhanced services on BT lines and are charged for by means of a mix of connection, rental and call charges.

Eligibility

Available to all customers with the following exclusions:

  • - In Contact Plus customers.
  • - Temporary Service Lines.
  • - ISDN Lines. (Only on occasions whereby an ISDN 30 installation is CEASED can the `Caller Redirect' service be used against a ceased number or DDI range. In no circumstances can this service be used on a live ISDN installation).
  • - BT Direct Connect is only available on single business PSTN lines served by a digital exchange.

Some services are also available on multi lines, analogue channels on BT Highway, ISDN2e and ISDN30 lines. For clarification please contact BT Customer Services.

The following Network Features are available on the analogue channels of Business Highway and are chargeable per analogue channel to which they are applied:

  • -Caller Redirect
  • -Anonymous Call Reject (ACR) - (Single Lines)
  • -Choose to Refuse (CTR).

Pricing Information

For further residential pricing information please see our tariff guide:

www.bt.com/tariffguide



Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

BY-PASS NUMBER FACILITY

Single Line

-

-

-

-

- Business (not available for new supply from 9 October 1994)

11.10

13.32

- Residential (Bypass Number - withdrawn from service for residential customers with effect from the 6th September 2010)

-

-

0.00

0.00

Multi-line- Residential (Bypass Number - withdrawn from service for residential customers with effect from the 6th September 2010)

0.00

0.00

Multi-line- Business (still available)

11.10

13.32

CALL FORWARDING :

Remote Call Forwarding, single number ('black box') - Residential (not available for new supply from 20 August 1997)

N/A

N/A

65.00(c)

78.00(c)

Remote Call Forwarding, single number ('black box') - Business (not available for new supply from 20 August 1997)

N/A

N/A

104.16(c)

125.00(c)

Remote Call Forwarding, single number (via TXD software) - connection charge per line + rental - Residential

50.00*

60.00

65.00

78.00

Remote Call Forwarding, single number (via TXD software) - connection charge per line + rental - Business

50.00*

60.00

114.60

137.52

Remote Call Forwarding 1 without announcement - Residential (not available for new supply from 20 August 1997)

N/A

N/A

65.00

78.00

Remote Call Forwarding 1 without announcement - Business (not available for new supply from 20 August 1997)

N/A

N/A

114.60

137.52

Remote Call Forwarding, 10 number (withdrawn from service with effect from 31 December 2006)

N/A

N/A

(c)

(c)

Remote Call Forwarding 10 without announcement (withdrawn from service with effect from 31 December 2006)

N/A

N/A

(c)

(c)

Customised message tape (optional) (not available for new supply from 29 January 1990)

-

-

-

-

Change of divert-to number, per occasion

15

18

-

-

Smart Divert - Business

-

-

21.90

26.28

Smart Divert PIN Number Change

-

-

0.00

0.00



Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Smart Divert User Guide

-

-

0.00

0.00

Smart Divert + Bypass Number - Residential (Bypass Number - withdrawn from service for residential customers with effect from the 6th September 2010)

-

-

13.50

16.20

Smart Divert + Bypass Number - Business

-

-

32.70

39.25

ADMIN CONTROLLED CALL DIVERSION

Admin Controlled Call Diversion - Residential

20.00

24.00

-

-

Admin Controlled Call Diversion - Business

23.10

27.73

-

-

CALL TRANSFER

Subscriber controlled transfer equipment:

-Single type - Residential (withdrawn from service with effect from 31 December 2006)

-

-

(c)

(c)

-Single type - Business (withdrawn from service with effect from 31 December 2006)

-

-

(c)

(c)

-Group type (includes by-pass facility) - Residential (withdrawn from service with effect from 31 December 2006)

-

-

(c)

(c)

-Group type (includes by-pass facility) - Business (withdrawn from service with effect from 31 December 2006)

-

-

(c)

(c)

-Change of number - single and group type - (No longer available for new supply)

(c)

(c)

-

-

-Each request for action by operator:

-From a callbox/coinbox line

-

0.68

-

-

-From an ordinary line

0.66

0.80

-

-

Temporary transfer and call interception:

-Regular user - Residential (not available for new supply from 29 January 1990)

-

-

65.00

78.00

-Regular user - Business (not available for new supply from 29 January 1990)

-

-

83.49

100.19

-Each request for action by operator:

-From a callbox/coinbox line

-

0.68

-

-

-From an ordinary line

0.66

0.80

-

-

CALLER REDIRECT (CNI)

One Month's Service

Business (not available for new supply from 1st February 2013)

25.00

30.00

-

-

Residential

17.08

20.50

-

-

Quarterly (or part thereof) Service

Business

-

-

53.70

64.45

Residential

-

-

25.50

30.60

DDI CALLER REDIRECT - connection charge per installation. Rental is per consecutive 10 number DDI block.

315.00

378.00

61.20

73.45

NIGHT BUSYING: (will be completely withdrawn with effect from 31 December 2006)

Each installation (1 to 4 lines):

(c)

(c)

36.30(c)

43.56(c)

PLUS for each extra line (over 4 lines busied)

-

-

9.57(c)

11.49(c)

Change of number to which calls automatically directed - per occasion

15.75

18.90

-

-

BT DIRECT CONNECT - Residential

39.00

46.80

BT DIRECT CONNECT - Business

60.00

72.00

CALL PRIVACY

Choose To Refuse:

-Business

-

-

18.60

22.33

-

Anonymous Call Reject (Single Lines)

-Business

-

-

20.40

24.48

Anonymous Call Reject (Multi Line Groups)

-Business

90.00

108.00

16.23

19.48



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Presentation Number (PSTN)

60.00

72.00

12.60

15.12

Conditions

  • 1. Service is provided under BT's Terms & Conditions for Business Service or BT's terms and conditions for residential service as appropriate.
  • 2. There is a minimum rental term of 12 months for Network Features, with the exception of SMART Divert, Caller Redirect (CNI) and Presentation Number, which is 3 months. There is no minimum term for Choose To Refuse or Anonymous Call Reject.
  • 3. The following conditions will apply if BT accepts a Customer's application for Caller Redirect service.
    • a) The application must specify the date the service is to start and a number to be supplied to callers. Also, a forwarding correspondence address is required.
    • b) The charge for this service is additional to any other charges that may be payable.
    • c) Conditions for Telephone Service remain in force until the Caller Redirect Service is terminated.
  • 4. For those customers subject to nuisance calls, who request Choose To Refuse, the charge will be waived for a one month period. Customers may only have the free one month service once in any six month period. Customers when moving premises within the one month period may re-request the service, if taking their original telephone number with them.

Additional Information

Remote Call Forwarding

The charges are in addition to all forwarded call charges at the appropriate dialled rates, plus exchange line rental.

The renter of the service pays the appropriate dialled call rates for the diverted leg of the call. The caller pays for the call to the number dialled.

The charge for change of `divert-to' number is a one-off payment, and is charged on a per occasion basis.

Admin Services

Admin Call Diversion charges include application (setting up) and restoration of the service. The service is provided and restored by BT and used to divert calls on a temporary basis at short notice. It is not suitable for use on ceased installations.

BT Direct Connect

In addition to the quarterly rental for BT Direct Connect, standard exchange line rental and forwarded call charges at the appropriate dialled rates also apply.

With BT Direct the followiing applies:

  • - The line is Outgoing Calls Barred (OCB) to all other numbers (inc.999).
  • - Other BT Calling/Network Features are not permitted on the line.
  • - The telephone number must be ex-directory.

Night Busying

This service will be completely withdrawn from supply with effect from 31 December 2006.

Where extra lines, switches, telephones etc are provided to control the Night Busying service, standard charges apply. In addition, a visit charge may also apply (See relevant Section and Part for Visit Charges and Timescale Rates). Night Busying is available on multi line installations.

Remote Call Forwarding

The rental charges are in addition to exchange line rental.

Smart Divert

Calls made to change the divert number remotely are charged at the appropriate dialled call rates.

The diverted part of the call is charged to the renter of the service at the appropriate dialled rates. The caller pays for the call to the number dialled.

Smart Divert is only available to the following international destinations: Australia (including Christmas & Cocos Islands), Bahamas, Bermuda, Canada, Cyprus, Denmark, Finland, France, Germany, Hong Kong, Ireland, Malaysia, Norway, Poland, Singapore, Spain, Sweden, United States (excluding Hawaii).

Smart Divert is not available to Premium Rate numbers.

When using the Smart Divert service it is not possible to divert calls using Indirect Access codes.

Network Features Compatibility

Please contact BT Customer Services for details.

BT Choose to Refuse

Is a trademark of BT in the UK. A Touchtone telephone is required to operate the service.

Some International numbers cannot be barred as the full CLI is not usually available.

0800 numbers that are being used as presentation numbers can not be barred as the Choose to Refuse service acts upon the underlying network CLI

Anonymous Call Reject

It must be clearly understood that Anonymous Call Reject will prevent all calls getting through that have their number witheld, these may be bona fide calls which the customer may wish to receive but is prevented from doing so because the caller cannot release their number. This may also include calls from the Emergency Services.

Anonymous Call Reject (Multi Line Groups)

Anonymous Call Reject (Multi line Groups) is available to Business customers only. It is charged on a per Installation basis with one ACR being allowed per Installation. A survey has to be completed to determine the provision date.

Caller Redirect

This service provides an announcement informing callers of your new telephone number. It does not redirect the call.

Presentation Number

Presentation Number (PN) is available to Business customers only. It is charged on a per Installation basis with one PN being allowed per installation. These can only be ordered via the Presentation Number Service Centre, using the PN order form, which has to be signed by an authorised representative of the company requesting the service. The form, available from BT's web site, requires that the customer complies with legal requirements embodied in the Ofcom Code of Practice concerning the ownership and ability of the requested PN to receive calls. A PN must not be a number that connects to a revenue sharing number that generates an excessive or unexpected call charge. (NB the exploitation of a Presentation Number to generate revenue-sharing calls may constitute persistent misuse of an Electronic Communications Service and may result in the withdrawal of the service)

The BT Presentation Number Helpdesk on 0800 328 8883 can be contacted for further information.

BT Calling Feature and Network Feature Compatibility

Please contact BT Customer Services for details.

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