- where the customer or anyone else in the customer's household has fixed telephony service from another supplier (at the same or different premises) either directly or indirectly; or
- where the customer or anyone else in the customer's household has a contract mobile phone (one where bills are issued and payments are made in arrears), or a mobile phone with high "pay as you go" usage where high usage is defined as more than £10.00 per month on average (chronically sick and disabled customers will be exempt from the mobile phone exclusions); or
- where households have more than one line at the same or different address (for example a holiday home), except when, in addition to his/her own line, the customer is paying for a line at the home of a family member (chronically sick and disabled customers who have a 2nd line within the property which is used / registered for their carer, will be exempt from the additional line exclusion); or
- the line is with Incoming Calls Barred (i.e. Outgoing Calls Only); or
- the line is used exclusively in connection with a burglar alarm or other monitoring device (this does not apply to ‘lifeline’ alarm monitoring systems); or
- the line is provided on Temporary Service terms; or
- the line is a Shared Service Line; or
- the line is a BT Res. Official Line; or
- the line is with Residential BT Rented Cardphones; or
- the line is a Payphone line; or
- the line has ISDN or is a business line; or
- the customers has any other optional tariff such as Calling Plans, BT Working Together, BT Together Local Calls Option ; or
- the customer has BT's Friends & Family scheme; or
- the customers has a PBX; or
- the customer has BT Bill Direct; or
- the line is for PSTN Split line voice service.
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