CCA spend means the monthly fee and any associated call charges at CCA call prices

CCA can only be applied to ISDN30e, ISDN30 DASS 2, ISDN30 I421, ISDN2, ISDN2e, Business Highway, PSTN and Featureline.

ISDN30 I421, ISDN2 DASS2, Business Highway and Business Highway/Featureline have been withdrawn from new supply with effect from 10 April 2006.

CCA Spend will contribute towards the Total Contributory Call Spend for BT Customer Commitment, BT Business Plan (Customer Based option) or BT Premier Value.

CCA prices do not apply to:

• - Residential lines.
• - Service Provider Calls and Access Lines.
• - Payphone lines rented at the standard payphone line rate.
• - Temporary Lines/ Temporary Service Lines.
• - Rented Cardphone Lines.
• - Lines not provided by BT.
• - PSTN/ISDN calls allowances.
• - Charge cards billed to a commercial credit card.
• - All call types other than Local, National Geographic and Fixed to Mobile (fm1, fm3, fm4 fm5, fm7, fm8, fm9 and fm10).
• - All discount packages other than BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value and BT Dual.
• - Fixed line outbound text messages.
• - BT Controlled Outgoing Call Barred lines.

For a fee of £10.00 (exc VAT) per month per eligible line or channel, the following call prices apply:

Inland calls (including calls to 0870)

Fixed to Mobile Calls

All other call types and lines/channels on the inventory but not included under the option will be charged at the Customers prevailing discount package.

See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding.

1) Standard Conditions for Telephone Service for Business will continue to apply to the Customer and, as appropriate, BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as amended by these conditions.

2) On joining CCA, CCA prices and, as appropriate, BT Customer Commitment, BT Business Plan (Customer Based option) BT Premier Value, BT Business One Plan or BT Business Reward prices will apply. All other call discount schemes applicable to all the channels and/or lines specified in the Inventory will be ceased from the Operational Service Date.

3) Customers must sign up to at least:

• i) a Committed Call Spend of £5000.00 on Customer Commitment; or.
• ii) a Committed Call Spend of £5000.00 on BT Business Plan (Customer Based option); or
• iii) The Spend Band A under BT Premier Value.
• iv) a Committed Communications Spend of £5,000 on BT Business One Plan
• v) a Committed Calls and Lines Spend of £5,000 on BT Business Reward

4) A minimum of 8 channels and/or lines per Site must be nominated for inclusion under CCA. When nominating a telephone number, all channels and/or lines sharing the same telephone number will be included in CCA.

5) Where the number of channels and/or lines fall below the minimum of 8 channels and/or lines per Site, the CCA will be withdrawn on that Site.

6) Customers may opt channels and/or lines out of CCA as long as they maintain at least 50% of the channels and/or lines nominated at the time of application. If the Contract Period is 24 months, at the end of the first 12 months the 50% figure will be adjusted to 50% of the number of channels and/or lines nominated at the 12 month date. Where the Contract Period is renewed in accordance with the Contract, the 50% figure will be adjusted to 50% of the number of channels and/or lines nominated on CCA on the first day of the new Contract Period.

7) Where a Customer falls below the requirement described in paragraph 6, the CCA will be withdrawn and Customers will revert to BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as applicable.

8) Fair Use

BT reserves the right to terminate CCA [ in which case, the CCA product will terminate and Customers will revert to BT Customer Commitment, BT Business Plan (Customer Based option), BT Premier Value, BT Business One Plan or BT Business Reward as applicable ] if :

i) there is evidence of automated management of outgoing call durations of less than 90 seconds; and/or

ii) there is evidence that 90% or greater of total calls are made within the free period in any calendar month and this trend continues after BT has notified the Customer and allowed time for a review of the calling profile. The 90% or greater of total calls within the free period will take into account the volume of calls per line - where this is less than 1000 calls per line per month, this condition will not be applied. [ "Total calls" means an aggregate of Inland (Local and National Geographic) calls and Fixed to Mobile calls. "Free period" means where no charge has been raised for the entire call duration - for inland calls the first 90 seconds are free; for fixed to mobile calls, calls under 10 seconds are free].

Where BT terminates CCA in accordance with the above paragraph, BT will not accept any further orders for CCA from the customer until:

(a) A period of 12 months from the date of termination has elapsed; and

(b) In BT's reasonable opinion, BT is satisfied that the customer will not breach the terms of these Fair Use provisions in the future.

9) Please note all BT Call Alert products including Call Alert Classic and Call Alert Advanced have been withdrawn with effect from 31 January 2010 and are no longer available as part of CCA . However, BT Analyst Alert is available free of charge upon request, on all of the lines/channels nominated under CCA as well as any other lines/channels on the same OneBill, and is provided subject to the terms and conditions for BT Analyst Alert.