1. The following Spend Bands are available for a 1 year Contract Period.

• Band A: £100000.00 - £249999.99 p.a.
• Band B: £250000.00 - £499999.99 p.a.
• Band C: £500000.00 - £999999.99 p.a.
• Band D: £1000000.00 - £1999999.99 p.a.
• Band E: £2000000.00 - £4999999.99 p.a.
• Band F: £5000000.00 - £7999999.99 p.a
• Band G: £8000000.00 - £9999999.99 p.a.
• Band H: £10000000.00and above p.a

2. Customers can elect to have their PSTN, ISDN, FeatureNet, Embark and Inbound call spend, as well as their BT Mobile Call Spend, BT Mobile Line Rental Spend and BBV Call Spend contribute to the Spend Value (as specified on the Application Form).

3. The BT Premier Value call prices applicable to PSTN, ISDN and if requested, FeatureNet associated with the Spend Bands are set out in Tables A-K at the end of this section.

4. Customers on any Inbound pricing scheme can opt to have their 0800/0808/0845 and 0844 call spend contribute towards their BT Premier Value agreed Spend Value, (Please note that 0844 call spend can only contribute where the Inbound Telemarketing Services High Volume Commitment Volume is between 100,000 and 12 million minutes). All Call Payments are excluded. See Section 2 Part 6 for a guide to Inbound prices.

5. All other PST calls not specified in these tables will be charged at BT's standard published prices. BT Mobile Call Spend and BT Mobile Line Rental Spend will be charged at the BT Mobile prices specified in the Customer's BT Mobile Services or BT Business Mobile Services Contract. BBV Call Spend will be charged at the pence per minute rates set out in the Customer's Business Broadband Voice Contract.

6. The international routes within BT Premier Value chargebands for International Direct Dialled and International ISDN 64k/bit data calls are also specified. These chargeband definitions are different to BT's standard chargeband definitions.

7. For lines with Inclusive Call Allowances, only the actual call spend at BT Premier Value prices will contribute to the Total Contributory Call Spend.

8. Customers on electing to join the BT Premier Value package have the following choices:

• - PSTN, ISDN, FeatureLine and Featureline Compact:- If the Customer elects to bring their PST call spend into the BT Premier Value package - the Customer has the option to elect which billing accounts are included in the package (All lines on a billing account must be included).
• - Inbound:- PST spend billed on the same billing account as Inbound Call spend must also be included.
• - FeatureNet:- If the Customer elects to bring their FeatureNet call spend into the BT Premier Value package - the whole customer network must be included, part networks will not be supported. Special provisions apply to FeatureNet customers - see Section 21 Part 1 of the Price List, and the FeatureNet commitment levels will be carried forward into the minimum pricing package Spend Value.
• - Embark:- If the Customer elects to bring their Embark call spend into the BT Premier Value package - the whole customer network must be included, part networks will not be supported.

Please note: The BT Business Class product has been fully withdrawn as of 12th March 2009.

- BT Business Class - is available with one or a combination of the above choices and a Spend Value of greater than ?250000. BT Business Class can also be combined with a `BT Premier Value with BT Mobile' Contract.

The following tiers are available within BT Business Class:

a) Tier 1 for Customers with a Spend Value of ?5000000 and above.

b) Tier 2 for Customers with a Spend Value of ?2500000 to ?4999999.99.

c) Tier 3 for Customers with a Spend Value of ?250000 to ?2499999.99.

The Tier status within BT Business Class determines the level of BT Call Alert (See Section 15. Part 10), Call Management Information (CMI) (See Section 2. Part 20) and Enhanced Raw Data (ERD)(which is part of Enhanced Information Statistics Reports)(See Section 2. Part 6) provision. The level of such provision for each Tier is specified in the BT Call Alert, CMI and ERD sections of the Price List. Customers are required to agree to the Terms and Conditions for BT Call Alert, CMI and ERD.

Please note: The Call Alert product was withdrawn 31 January 2010.

-BT Premier Value with BT Mobile - is available with a combination of one or more of the above choices. Customers wishing to take the `BT Premier Value with BT Mobile' option must:

(a)sign a new Contract with either a 12 or 24 months Contract Period; and

(b)in the case of a Customer with a new BT Mobile Contract, in addition to completing the Application Form, specify in the Customer's BT Mobile Contract this option and the relevant BT Mobile tariff to be included.

BT Mobile Spend will be included as Non-Eligible & Contributory Call Spend. Customers moving from an existing Contract will be subject to any existing Terms and Conditions regarding migration and reconciliation/reward of that existing Contract.

9. Eligible & Contributory Call Spend: Table 1 below details spend at BT Premier Value Prices which contributes towards achieving the Spend Value. Each Product or Service listed in Column 1 covers all Call Types Shown in Column 3 where applicable.

Table 1: Eligible & Contributory Call Spend

• (1) Includes FeatureNet OffNet, Ring Back When Free facility fees. (3)
• (2) These chargebands are different to BT's standard chargeband definitions.
• (3) Only eligible for Premier Value call prices if specifically requested by the customer.

10. Non-Eligible & Contributory Call Spend: Table 2 below details call spend which contributes towards achieving the Spend Value but does not attract the BT Premier Value Prices. Each Product or Service listed in Column 1 covers all Call Types Shown in Column 3 where applicable.

Table 2: Non-Eligible & Contributory Call Spend

• (1) Includes FeatureNet OffNet Ring Back When Free facility fees.
• (2) These chargebands are different to BT's standard chargeband definitions.
• (3) Includes 0800, 0808 & 0845 Populator & Calls delivered to mobile, excluding Call Payments (See Section 2 Part 6)
• (4) If the customer does not elect for Featurenet to be eligible for Premier value call prices, calls will be priced at their Featurenet rates.

11. Non-Eligible & Non-Contributory:

The following call spend will not be included in the Total Contributory Call Spend.

• - Chargecard calls billed to a commercial credit card.
• - Quarterly Rentals for Schools Internet Caller and Public Institutions Internet Caller.

12. Product Exclusions

The Customer will no longer be entitled to the following products, which will be ceased on commencement of BT Premier Value:

• - Night Caller, Afternoon Caller, Evening Caller, Weekend Caller and Evening Caller Plus.
• - Inclusive Call Allowances on PSTN lines (will revert to standard exchange line rental)
• - Inclusive Call Allowance on ISDN2/2e and Business Highway Channels (will revert to Low Start option rentals).

The following will be replaced, as follows:

• - Inclusive Call Allowances on PSTN lines (will revert to standard exchange line rental)
• - Inclusive Call Allowance on ISDN2/2e and Business Highway Channels (will revert to Low Start option rentals).

13. BT CALL CENTRE ADVANCE (CCA)

Customers can elect to have an option, BT Call Centre Advance (CCA), at the time of choosing BT Premier Value. CCA is an outbound calling option. By paying a monthly channel and/or line fee, Customers will be able to benefit from reduced charges for inland, national geographic and fixed to mobile calls. The monthly fee and associated call charges under CCA will contribute towards the Total Contributory Call Spend for BT Premier Value, See Section 56 Part 19 - BT Call Centre Advance.

14. Reconciliation:

For all contracts with a Spend Measurement Date after 1st April 2004, BT will allow a 10% tolerance on Customers' Spend Value to allow for the effect of price reductions during the expired Contract Period. This means that if the Customer's Total Contributory Call Spend is at least 90% of the Spend Value, no reconciliation charges will apply.

14.1)If;

• i) the Customer's Total Contributory Call Spend on the Spend Measurement Date is below the agreed Adjusted Spend Value:
• or
• ii) the Customer cancels the contract before the end of the Contract Period and before reaching the agreed Adjusted Spend Value,

then for Bands A, B, C, D, E & F the Customer shall pay a reconciliation payment of 25% of the difference between the Total Contributory Spend for the Contract Period and the agreed Adjusted annual Spend Value. For Bands G and H the Customer's calls will be re-priced at the Spend Band appropriate to the Customer's Total Contributory Call Spend. The sum total of the difference in the pence per minute charged at the original Spend Band and the pence per minute prices shown in the Spend Band that the actual Total Contributory Call Spend falls within for all the minutes used between the Operational Service Date and the Spend Measurement Date will be charged. Customers' PST calls will be re-calculated at the appropriate tariff and any Featurenet call spend will be adjusted on a pro-rata basis using the PST call spend as a profile, i.e If £100000 PST local call spend is re-priced at £110000 (increase of 10%), then £50000 Featurenet local call spend will be re-calculated at £55000 (£50000 + 10%).

BT Premier Value with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

Reconciliation charges will be raised against the Customer's PST billing account.

14.2)Customers may apply at any time during the Contract Period to move:

• i) up to a higher Spend Value but not to a lower Spend Value.
• ii) to another BT discount product for the same services, of equivalent or higher Spend Value and contract term.

In respect of i) and ii) above, a charge will be applied if the Customer has not, at the date of application, achieved 90% of their pro-rata achievable Adjusted Spend Value. The charge applied will be calculated as follows:

25% of the difference between the Total Contributory Spend and 90% of the pro-rata achievable Adjusted Spend Value.

If BT agrees to (i) or (ii) above, then a new Contract will begin.

BT Premier Value with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

14.3)Where a BT Premier Value customer wishes to include additional BT Premier Value service(s), the following will apply:

• (i) a new Contract will begin
• (ii) a charge will be applied if the Customer has not, at the date of application, achieved 90% of their pro-rata achievable Adjusted Spend Value. The charge applied will be calculated as follows:
• 25% of the difference between the Contributory Spend and 90% of the pro-rata Adjusted Spend Value.

BT Premier Value with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

14.4)Migration to BT's hosted voice services - Customers with Spend Value of £100000.00 p.a or more.

Customers may decide at any time during the Contract Period to move to BT's hosted voice service (i.e Featurenet, Embark or MMVOIP). It may not be technically feasible to install a hosted voice service without a lead time. For this reason at the time the Customer signs a Contract with BT for the supply of a hosted voice service, the Customer will not at the same time be required to terminate the BT Premier Value Contract. The Customer may opt for any Call Spend under the hosted voice service Contract to count as Total Contributory Call Spend under the existing BT Premier Value Contract. The following conditions will apply for this option.

• (a)Following signature of the hosted voice service Contract, the Customer must complete a hosted voice service migration form before the next Spend Measurement Date of the BT Premier Value Contract.
• (b)The hosted voice service Contract signed by the Customer must result in the Customer's average annual total hosted voice service Committed Spend being increased by a sum equal to or greater than 90% of the Spend Value under the existing BT Premier Value Contract.
• (c)If the BT Premier Value Contract continues for a further Contract Period, this option will expire at the end of the Contract Period immediately following the Contract Period in which the hosted voice service Contract is signed. The Customer agrees that the BT Premier Value Contract will terminate on the second Spend Measurement Date following signature of the hosted voice service Contract.

For the avoidance of doubt

• (a)At the end of each Contract Period, the standard reconciliation rules will apply.
• (b)If at the end of the final Contract Period the Customer requires BT Premier Value Prices to apply to its remaining PST contracts, if any, the Customer will be required to enter into a new BT Premier Value Contract.

BT Premier Value with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

The BT Premier Value Prices are shown below:

Table A ( i ) - Minimum Call Charge applicable to all PSTN, ISDN and FeatureNet (1) Local and National calls.

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table A (ii) Minimum Call Charge applicable for International Direct Dialled Calls for PSTN, ISDN and FeatureNet OffNet calls

	All times of day
Spend Band	Exc VAT	Inc VAT
	pence	pence
Band A	2.60	3.055
Band B	2.50	2.938
Band C	2.40	2.820
Band D	2.30	2.703
Band E	2.10	2.468
Band F	1.90	2.233
Band G	1.90	2.233
Band H	1.90	2.233

Table B - Local and National Prices for PSTN, ISDN and FeatureNet OffNet calls (1). For minimum call charge information see Table A (i).

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table C - g21 prices for PSTN, ISDN and FeatureNet OffNet calls (1). For minimum call charge information see Table A (i).

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table D - Local and National Prices for FeatureNet OnNet Calls (1). For minimum call charge information, See Table A (i).

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table E - BT Premier Value Chargebands for International Direct Dialled Calls for PSTN, ISDN and FeatureNet OffNet calls (1). For minimum call charge information, see Table A (ii).

Table K shows the Chargebands that apply to each country.

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table F - Pence per minute prices for PSTN, ISDN and FeatureNet Off Net calls (1) to Local Number Translation Service (NTS) and National NTS numbers. These calls have a minimum charge of 2.8p. Local NTS numbers are those shown in Section 2 Part 13 of the BT Price List as `Local' under Charge Rate with a Categorisation for Customer Options of `3', e.g. 0845.

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table G (i) - Pence per minute prices for PSTN, ISDN and FeatureNet Off Net calls (1) to mobile. Bands A - G have a minimum call charge of 2.8p.

	Per Minute
	Calls from Fixed to Mobiles: Bands A-G
	daytime Mon-Fri 7am-7pm		evenings & night-time Mon-Fri before 7am & after 7pm		weekend All Day Sat & Sun
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
fm1 - Calls to Mobile Telephones (a)	8.150	9.577	8.150	9.577	6.770	7.955
fm2 - Calls to Mobile Telephones	20.434	24.010	14.487	17.023	6.508	7.647
fm3 - Calls to Mobile Telephones (a)	9.380	11.022	8.720	10.246	8.650	10.164
fm4 - Calls to Mobile Telephones (a)	8.980	10.552	8.330	9.788	7.660	9.001
fm5 - Calls to Mobile Telephones (a)	9.730	11.433	7.180	8.437	6.900	8.108
fm6 - Calls to Mobile Telephones (a)	17.890	21.021	13.710	16.110	15.140	17.790
fm7 - Calls to Mobile Telephones (a)	10.220	12.009	6.120	7.191	5.440	6.392
fm8 - Calls to Mobile Telephones	10.625	12.485	8.712	10.237	4.802	5.643
fm9 - Calls to Mobile Telephones	9.010	10.587	7.650	8.989	4.505	5.294
fm10-Calls to Mobile Telephones	15.200	17.860	11.875	13.954	5.035	5.917
fm11-Calls to Mobile Telephones	11.500	13.513	13.300	15.628	13.300	15.628
fm12-Calls to Mobile Telephones	10.672	12.540	10.672	12.540	10.672	12.540
fm13-Calls to Mobile Telephones (a)	14.225	16.715	12.097	14.214	6.758	7.941
fm14-Calls to Mobile Telephones (a)	9.120	10.716	9.120	10.716	9.120	10.716

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory

Table G (ii) For Band H the minimum call charge is 2.8p

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table H: International ISDN 64k/bits Data Calls

For BT Premier Value prices, chargebands and list of countries for International ISDN 64kbit/s Data Calls see BT Business Plan at Section 60:Part 15:Subpart 1:.

Table I - Pence per minute prices for PSTN, ISDN and FeatureNet Off Net calls (1) to International Mobiles.

IDD calls to some mobile telephones and other special and higher rate services registered in foreign countries will be charged at 25.53p (exc VAT)/30.00p(inc VAT) per minute more than the equivalent price shown above for an IDD call to a fixed telephone in that country. Full details of the destinations and number ranges to which this applies are shown at Section 2 Part 17

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table J - Calls made to Inmarsat mobile terminals for PSTN, ISDN and FeatureNet Off Net calls (1) to Inmarsat mobile terminals are charged at BT standard Prices, please see Basic International Call Charges in Section2 Part2Basic International Call Charges .

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table K - International Chargebands for PSTN, ISDN and FeatureNet OffNet calls (1).

Applicable to PSTN, ISDN and FeatureNet OffNet calls (1) for BT Premier Value except for Chargecard and International ISDN 64k/bits Data Calls.

Calls to all other countries are charged at BT standard prices, please see Basic International Call Charges in Section2 Part 2Basic International Call Charges

(1) These prices will only apply to Featurenet calls if the customer elects for their Featurenet call spend to be both Eligible and Contributory.

Table L - Chargebands for International ISDN 64k/bits Data Calls.

For list of countries for International ISDN 64k/bits Data Calls see BT Business Plan at Section 60:Part 15:Subpart 1:

All other calls are charged at BT Standard rates and are not eligible for the BT Premier Value minimum call charge. The BT standard minimum call charge will apply.

Table M - BT Text Prices

* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters length. Each text will be charged at the rate appropriate to the destination telephone.

** Texts to premium rate services are not currently available.

Please see Section 2. Part 1 Sub-Part `BT TEXT' for further information relating to the BT Text service.

Calls from Northern Ireland to the Republic of Ireland

Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.