CUSTOMER SERVICE GUARANTEE (CSG)

If BT fails to repair a Service Failure in accordance with the Service Care Level chosen, Customers may be entitled to claim under the Customer Service Guarantee scheme.

The Customer Service Guarantee does not apply to any service that is not expressly included in this section.

The scheme covers: Mitel MN3300 /Mitel MCD

TheMitel CustomerMN3300 Service/Mitel Guarantee Scheme is as set out in the terms and conditions for Maintenance Services as follows, full details of which can be found at MCDhttp://www.bt.com/terms

Avaya IP Office 7

The Customer Service Guarantee Scheme is as set out in the terms and conditions for Maintenance Services as follows, full details of which can be found at http://www.bt.com/terms

Conditions for Maintenance Services for Customer Premises Equipment

Service Schedule for Maintenance Services for Customer Premises Equipment

Customer Service Guarantee - Annex