BT Price List

Section 56:Business Customer Options

Part 18:BT Business VoIP Services

Subpart 2:Pricing Information

Please see Notice 13/09 BT Business Broadband Voice Free UK Calls Special Offer for details of a Special Offer.

Dialled Call Charges

See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding.

Business Broadband Voice Pricing Information

From 26th October 2009 there are three Business Broadband Voice pricing packages which are as follows:

Broadband Voice with Free UK Calls
Broadband Voice with Free UK Calls and IP Phone,
Broadband Voice Unlimited Call Package
All packages are available with and without Business One Plan Variant

i) Business Broadband Voice fees are as follows:

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
First Lines	0.00	0.00
Subsequent Lines	0.00	0.00

Monthly Payments

Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009)

	Monthly Payments
	Monthly Payments
	Exc VAT	Inc VAT
	£(pm)	£(pm)
Business Broadband Voice First line rental	5.00*	5.88*
Business Broadband Voice - Subsequent lines rental	5.00	5.88
Geographic Number (per number)	2.99	3.52
BT Call Minder for Business VoIP	2.50	2.94

* FREE Broadband Voice line offer available to BT Business Total Broadband customers

Paragraphs 1-5 below apply to customers with contracts signed before 26 October 2009 (not available for new supply)

Eligibility

1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband before 26th October 2009.

2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice contract

3. Conditions

3.1 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband.

3.2 An outgoing call must be made using the first line:

(a) within 90 days of placement of the order for the Services, and subsequently

(b) at least every 90 days from the Service Start Date.

Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line.

3.3 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product.

3.4 Eligible customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period.

3.5 Except as expressly stated, the standard terms and conditions for the relevant service will apply in addition to these terms and conditions.

4. Notes

4.1 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

4.2 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges.

5 General Notes

5.1. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter).

5.2. Customers must have:

BT PSTN Line
Business Broadband from BT
Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may be required)

5.3. Business Broadband Voice includes:

Calls as below
VoIP Calling Features
1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice

Monthly Payments

Customers with contracts signed on or after 26 October 2009

	Monthly Payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
Business Broadband Voice with Free UK calls line rental - 1 year contract	7.50	8.82
Business Broadband Voice with Free UK calls line rental - 2 year contract	5.00	5.88
Business Broadband Voice with Free UK calls line rental - 2 year contract with IP Phone for customers with contract signed after 26/10/2009 and before 15th November 2010.	7.50	8.82
Business Broadband Voice with Free UK calls line rental - 2 year contract with IP Phone for customers with contract signed after 15th November 2010	9.00	10.58
Geographic Number (per number)	2.99	3.52
BT Call Minder for Business VoIP	2.50	2.94
Geographic Number / any ported* number to the service (first number per line in area / out of area)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.52

*Geographic Number Portability Import enables the customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT can also be imported.

13/09 BT Business Broadband Voice Free UK Calls Special Offer to Special Offer Notice for Inclusive 500 minutes of Local and National Calls.

Eligibility

1. Open to all UK businesses that order BT Business Broadband Voice.

2. Conditions

2.1 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice

2.2 Except as expressly stated, the standard terms and conditions for the relevant service will apply in addition to these terms and conditions.

2.3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection

2.4 If customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line.

Minimum Period

2.5 The Minimum Period is 1 or 2 years as specified on the order.

Free UK Inland Calls Special Offer

2.6 Free UK Inland Calls: For Terms and Conditions see 13/09 BT Business Broadband Voice Free UK Calls Special Offer

2.7 All calls within the Free UK Inland Calls offer will be rounded up to the next 60 seconds.

3. Notes

3.1 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

3.2 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges

4. General Notes

4.1 Customers must have:

BT PSTN Line

Business Broadband from BT

Business Hub from BT

Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may be required)

4.2 Business Broadband Voice includes:

Calls as below

VoIP Calling Features

1 Geographic number (in area / out of area)

1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice

Business Broadband Voice Calls

Business Broadband Voice Calls will be priced as follows:

BT Business Broadband Voice Calls to BT Broadband Voice Numbers

BT BBV to BT BBV Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	0.000	0.000	0.000	0.000	0.000	0.000

Business Broadband Voice Inland Capped Calls

Inland Capped Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	2.600	3.055	5.000	5.875	2.000	2.350

Business Broadband Voice Non-geographic Calls

			Per minute
Non-geographic (NTS) Call Prices*	Daytime		Evenings & night-time		Weekend
	Exc.VAT pence	Inc.VAT pence	Exc.VAT pence	Inc.VAT pence	Exc.VAT pence	Inc.VAT pence
0845 NTS	2.550	2.997	0.850	0.999	0.850	0.999

Business Broadband Voice Fixed to Mobile Calls

Fixed to Mobile Call Prices*			Per minute
Uncapped Call Prices	Daytime		Evenings & night-time		Weekend
	Exc.VAT	Inc.VAT	Exc.VAT	Inc.VAT	Exc.VAT	Inc.VAT
	pence	pence	pence	pence	pence	pence
fm2	20.434	24.010	14.487	17.023	6.508	7.647
fm6	17.890	21.021	13.710	16.110	15.140	17.790
fm10	13.120	15.416	11.875	13.954	5.035	5.917
fm11	11.500	13.513	13.300	15.628	13.300	15.628
fm12	9.223	10.837	10.672	12.540	10.672	12.540
fm13	12.294	14.446	12.097	14.214	6.758	7.941
fm14	7.882	9.261	9.120	10.716	9.120	10.716
fm15	8.70	10.22	10.07	11.83	10.07	11.83
fm16	7.38	8.67	8.55	10.04	8.55	10.04

* Minimum call charge applies, please see note 2.

Fixed to Mobile call prices
Capped Call Prices*	Exc.VAT Pence per minute	Inc.VAT Pence per minute	Exc.VAt Price Cap (in pence)	Inc.VAT Price Cap (in pence)	Exc.VAT Set up Fee (in pence)	Inc.VAT Set up Fee (in pence)
fm1	10.000	11.750	20.000	23.500	7.000	8.225
fm3	10.000	11.750	20.000	23.500	7.000	8.225
fm4	10.000	11.750	20.000	23.500	7.000	8.225
fm5	10.000	11.750	20.000	23.500	7.000	8.225
fm7	10.000	11.750	20.000	23.500	7.000	8.225
fm8	10.000	11.750	20.000	23.500	7.000	8.225
fm9	10.000	11.750	20.000	23.500	7.000	8.225

*Calls to FM2, FM6 and FM10 - FM14FM16 are not available with a capped price and will be charged at the uncapped rates shown above.

Other Business Broadband Voice calls are charged at BT Business Plan Lite tariffs, except where stated below.

Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates).

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call

Business Broadband Voice International Direct Dialled Calls

International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other special and higher rate services phone numbers). Full details of the destinations and number ranges to which this applies are shown at Section 2Part 17.

Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers).

IDD Country	Capped Set Up Fee		Fixed Pence Per minute		Price Cap (maximum charge for up to 60 mins)		Mobile Pence per minute
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	p	p	p	p	p	p	p	p
Afghanistan	9.00	10.575	50.00	58.750	3000.00	3525.000	111.27	130.743
Albania	9.00	10.575	10.00	11.750	300.00	352.500	61.27	71.993
Algeria	9.00	10.575	10.00	11.750	300.00	352.500	61.27	71.993
Andorra	3.00	3.525	5.00	5.875	20.00	23.500	46.27	54.368
Angola	9.00	10.575	12.00	14.100	600.00	705.000	111.27	130.743
Anguilla	9.00	10.575	20.00	23.500	550.00	646.250	71.27	83.75
Antarctica Australian Territory	9.00	10.575	120.00	141.000	3000.00	3525.000	N/A	N/A
Antigua & Barbuda	9.00	10.575	20.00	23.500	550.00	646.250	71.27	83.743
Antilles (Netherlands)	9.00	10.575	10.00	11.750	300.00	352.500	81.27	95.493
Argentina	9.00	10.575	1.60	1.880	20.00	23.500	91.27	107.243
Armenia	9.00	10.575	7.50	8.813	300.00	352.500	81.27	95.493
Aruba	9.00	10.575	10.00	11.750	300.00	352.500	81.27	95.493
Ascension Island	9.00	10.575	50.00	58.750	450.00	528.750	N/A	N/A
Australia	3.00	3.525	3.50	4.113	20.00	23.500	32.02	37.624
Austria	3.00	3.525	2.00	2.350	20.00	23.500	26.27	30.868
Azerbaijai Republic	9.00	10.575	12.00	14.100	300.00	352.500	71.27	83.743
Azores	9.00	10.575	7.50	8.813	300.00	352.500	41.27	48.493
Bahamas	9.00	10.575	7.50	8.813	300.00	352.500	N/A	N/A
Bahrain	9.00	10.575	12.00	14.100	300.00	352.500	81.27	95.493
Bangladesh	9.00	10.575	8.80	10.340	525.00	616.875	41.27	48.493
Barbados	9.00	10.575	12.00	14.100	300.00	352.500	71.27	83.743
Belarus	9.00	10.575	20.00	23.500	550.00	646.250	71.27	83.743
Belgium	3.00	3.525	2.00	2.350	15.00	17.625	26.27	30.868
Belize	9.00	10.575	12.00	14.100	300.00	352.500	91.27	107.243
Benin	9.00	10.575	10.00	11.750	600.00	705.000	91.27	107.243
Bermuda	3.00	3.525	7.50	8.813	20.00	23.500	71.27	83.743
Bhutan	9.00	10.575	15.00	17.625	600.00	705.000	91.27	107.243
Bolivia	9.00	10.575	7.50	8.813	300.00	352.500	111.27	130.743
Bosnia Herzegovina	9.00	10.575	12.00	14.100	300.00	352.500	61.27	71.993
Botswana	9.00	10.575	8.80	10.340	525.00	616.875	91.27	107.243
Brazil	9.00	10.575	4.00	4.700	125.00	146.875	91.27	107.243
Brunei Darussalam	9.00	10.575	4.00	4.700	125.00	146.875	91.27	107.243
Bulgaria	3.00	3.525	7.50	8.813	20.00	23.500	61.27	71.993
Burkina Faso	9.00	10.575	12.00	14.100	600.00	705.000	111.27	130.743
Burundi	9.00	10.575	8.80	10.340	525.00	616.875	111.27	130.743
Cambodia	9.00	10.575	60.00	70.500	3000.00	3525.000	See Note 1 below.
Cameroon	9.00	10.575	20.00	23.500	1050.00	1233.750	91.27	107.243
Canada	3.00	3.525	1.60	1.880	20.00	23.500	N/A	N/A
Canary Islands	3.00	3.525	5.00	5.875	20.00	23.500	36.27	42.618
Cape Verde	9.00	10.575	25.00	29.375	1500.00	1762.500	111.27	130.743
Cayman Islands	9.00	10.575	12.00	14.100	300.00	352.500	71.27	83.743
Central African Rep.	9.00	10.575	10.00	11.750	300.00	352.500	N/A	N/A
Chad	9.00	10.575	25.00	29.375	1500.00	1762.500	N/A	N/A
Chatham Islands	3.00	3.525	3.50	4.113	20.00	23.500	N/A	N/A
Chile	9.00	10.575	2.00	2.350	125.00	146.875	91.27	107.243
China	3.00	3.525	3.50	4.113	20.00	23.500	81.27	95.493
Christmas Islands	9.00	10.575	20.00	23.500	1050.00	1233.750	N/A	N/A
Cocos Islands	9.00	10.575	10.00	11.750	300.00	352.500	N/A	N/A
Colombia	9.00	10.575	4.00	4.700	125.00	146.875	111.27	130.743
Comoros	9.00	10.575	50.00	58.750	450.00	528.750	101.27	118.993
Congo	9.00	10.575	30.00	35.250	1500.00	1762.500	111.27	130.743
Cook Islands	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
Costa Rica	9.00	10.575	4.00	4.700	125.00	146.875	101.27	118.993
Cote D ' Ivoire	9.00	10.575	12.00	14.100	600.00	705.000	101.27	118.993
Croatia	3.00	3.525	6.00	7.050	20.00	23.500	61.27	71.993
Cuba	9.00	10.575	80.00	94.000	3700.00	4347.500	111.27	130.743
Cyprus (Not including Northern Cyprus)	3.00	3.525	15.00	17.625	20.00	23.500	41.27	48.493
Czech Republic	3.00	3.525	2.50	2.938	20.00	23.500	41.27	48.493
Democratic Republic of the Congo (formerly Zaire)	9.00	10.575	30.00	35.250	1500.00	1762.500	91.27	107.243
Denmark	3.00	3.525	1.60	1.880	20.00	23.500	26.27	30.868
Diego Garcia	9.00	10.575	120.00	141.000	3000.00	3525.000	N/A	N/A
Djibouti	9.00	10.575	35.00	41.125	1050.00	1233.750	101.27	118.993
Dominica	9.00	10.575	10.00	11.750	300.00	352.500	71.27	83.743
Dominican Rep.	9.00	10.575	6.00	7.050	300.00	352.500	71.27	83.743
East Timor	9.00	10.575	150.00	176.250	3700.00	4347.500	See Note 1 below.
Ecuador	9.00	10.575	10.00	11.750	600.00	705.000	111.27	130.743
Egypt	9.00	10.575	12.00	14.100	300.00	352.500	91.27	107.243
El Salvador	9.00	10.575	7.50	8.813	300.00	352.500	101.27	118.993
Equatorial Guinea	9.00	10.575	20.00	23.500	1050.00	1233.750	101.27	118.993
Eritrea	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Estonia	3.00	3.525	2.50	2.938	20.00	23.500	71.27	83.743
Ethiopia (Federal Democratic Republic of)	9.00	10.575	30.00	35.250	1500.00	1762.500	101.27	118.993
Falkland Islands	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
Faroe Islands	9.00	10.575	15.00	17.625	600.00	705.000	61.27	71.993
Fiji	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Finland	3.00	3.525	3.50	4.113	20.00	23.500	26.27	30.868
France	3.00	3.525	1.60	1.880	15.00	17.625	26.27	30.868
French Guiana	9.00	10.575	10.00	11.750	300.00	352.500	101.27	118.993
French Polynesia	9.00	10.575	90.00	105.750	2000.00	2350.000	141.27	165.993
Gabon	9.00	10.575	10.00	11.750	600.00	705.000	101.27	118.993
Gambia	9.00	10.575	15.00	17.625	800.00	940.000	101.27	118.993
Georgia	3.00	3.525	7.50	8.813	20.00	23.500	81.27	95.493
Germany	3.00	3.525	1.60	1.880	15.00	17.625	26.27	30.868
Ghana	9.00	10.575	8.80	10.340	525.00	616.875	91.27	107.243
Gibraltar	3.00	3.525	6.00	7.050	20.00	23.500	46.27	54.368
Greece	3.00	3.525	2.00	2.350	20.00	23.500	26.27	30.868
Greenland	9.00	10.575	40.00	47.000	450.00	528.750	101.27	118.993
Grenada (inc. Carriacou)	9.00	10.575	12.00	14.100	300.00	352.500	71.27	83.743
Guadeloupe	9.00	10.575	4.00	4.700	125.00	146.875	81.27	95.493
Guam	9.00	10.575	25.00	29.375	1500.00	1762.500	N/A	N/A.
Guatemala	9.00	10.575	10.00	11.750	300.00	352.500	101.27	119.00
Guinea Bissau	9.00	10.575	70.00	82.250	3700.00	4347.500	101.27	118.993
Guinea	9.00	10.575	12.00	14.100	300.00	352.500	101.27	118.993
Guyana	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Haiti	9.00	10.575	20.00	23.500	550.00	646.250	91.27	107.243
Honduras	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Hong Kong	3.00	3.525	2.50	2.938	20.00	23.500	N/A	N/A
Hungary	3.00	3.525	3.50	4.113	20.00	23.500	41.27	48.493
Iceland	3.00	3.525	5.00	5.875	20.00	23.500	61.27	71.993
India	9.00	10.575	8.80	10.340	525.00	616.875	41.27	48.493
Indonesia	9.00	10.575	7.50	8.813	300.00	352.500	81.27	95.493
Iran	9.00	10.575	7.50	8.813	300.00	352.500	101.27	118.993
Iraq	9.00	10.575	30.00	35.250	450.00	528.750	101.27	119.00
Ireland (Republic of)	3.00	3.525	1.60	1.880	15.00	17.625	26.27	30.868
Israel	3.00	3.525	2.50	2.938	20.00	23.500	46.27	54.368
Italy (including Vatican City)	3.00	3.525	2.00	2.350	15.00	17.625	26.27	30.868
Jamaica	9.00	10.575	8.80	10.340	525.00	616.875	71.27	83.743
Japan	3.00	3.525	6.00	7.050	20.00	23.500	32.02	37.624
Jordan	9.00	10.575	10.00	11.750	300.00	352.500	91.27	107.243
Kazakhstan	9.00	10.575	10.00	11.750	300.00	352.500	71.27	83.743
Kenya	9.00	10.575	15.00	17.625	800.00	940.000	101.27	118.993
Kiribati	9.00	10.575	50.00	58.750	450.00	528.750	N/A	N/A
Korea (PDR) North	9.00	10.575	60.00	70.500	1500.00	1762.500	N/A	N/A
Korea Republic (South)	9.00	10.575	1.60	1.880	20.00	23.500	81.27	95.493
Kuwait	9.00	10.575	8.00	9.400	450.00	528.750	51.27	60.243
Kyrgyz Republic	9.00	10.575	7.50	8.813	300.00	352.500	71.27	83.743
Laos	9.00	10.575	50.00	58.750	450.00	528.750	141.27	165.993
Latvia	3.00	3.525	15.00	17.625	20.00	23.500	71.27	83.743
Lebanon	9.00	10.575	7.50	8.813	300.00	352.500	91.27	107.243
Lesotho	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Liberia	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Libya	9.00	10.575	20.00	23.500	550.00	646.250	61.27	71.993
Liechtenstein	3.00	3.525	5.00	5.875	20.00	23.500	36.27	42.618
Lithuania	3.00	3.525	15.00	17.625	20.00	23.500	71.27	83.743
Luxembourg	3.00	3.525	2.50	2.938	20.00	23.500	26.27	30.868
Macao	9.00	10.575	1.60	1.880	20.00	23.500	91.27	107.243
Macedonia	9.00	10.575	12.00	14.100	300.00	352.500	61.27	71.993
Madagascar	9.00	10.575	20.00	23.500	550.00	646.250	101.27	118.993
Madeira	9.00	10.575	7.50	8.813	300.00	352.500	41.27	48.493
Malawi (The Republic of)	9.00	10.575	4.00	4.700	125.00	146.875	101.27	118.993
Malaysia	3.00	3.525	6.00	7.050	20.00	23.500	61.27	71.993
Maldives	9.00	10.575	20.00	23.500	550.00	646.250	101.27	118.993
Mali	9.00	10.575	15.00	17.625	600.00	705.000	101.27	118.993
Malta	3.00	3.525	15.00	17.625	20.00	23.500	41.27	48.493
Marshall Islands	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
Martinique	9.00	10.575	7.50	8.813	300.00	352.500	81.27	95.493
Mauritania	9.00	10.575	20.00	23.500	550.00	646.250	111.27	130.743
Mauritius	9.00	10.575	20.00	23.500	1050.00	1233.750	101.27	118.993
Mayotte	9.00	10.575	30.00	35.250	450.00	528.750	101.27	118.993
Mexico	9.00	10.575	4.00	4.700	125.00	146.875	91.27	107.25
Micronesia	9.00	10.575	30.00	35.250	450.00	528.750	N/A	N/A
Moldova	9.00	10.575	7.50	8.813	300.00	352.500	81.27	95.493
Monaco	3.00	3.525	6.00	7.050	20.00	23.500	46.27	54.368
Mongolia	9.00	10.575	4.00	4.700	125.00	146.875	111.27	130.743
Montenegro	9.00	10.575	10.00	11.750	300.00	352.500	61.27	71.993
Montserrat	9.00	10.575	15.00	17.625	600.00	705.000	71.27	83.743
Morocco	9.00	10.575	15.00	17.625	600.00	705.000	61.27	71.993
Mozambique	9.00	10.575	15.00	17.625	800.00	940.000	101.27	118.993
Myanmar (formerly Burma)	9.00	10.575	50.00	58.750	450.00	528.750	111.27	130.743
Namibia	9.00	10.575	12.00	14.100	600.00	705.000	101.27	118.993
Nauru	9.00	10.575	90.00	105.750	5000.00	5875.000	N/A	N/A
Nepal	9.00	10.575	30.00	35.250	450.00	528.750	91.27	107.243
Netherlands	3.00	3.525	1.60	1.880	15.00	17.625	26.27	30.868
New Caledonia	9.00	10.575	25.00	29.375	1500.00	1762.500	141.27	165.993
New Zealand	3.00	3.525	3.50	4.113	20.00	23.500	46.27	54.368
Nicaragua	9.00	10.575	12.00	14.100	300.00	352.500	101.27	118.993
Niger	9.00	10.575	15.00	17.625	800.00	940.000	101.27	118.993
Nigeria	9.00	10.575	6.00	7.050	300.00	352.500	91.27	107.243
Niue	9.00	10.575	80.00	94.000	3700.00	4347.500	N/A	N/A
Norfolk Island	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
Northern Marianas	9.00	10.575	50.00	58.750	450.00	528.750	N/A	N/A
Norway	3.00	3.525	2.00	2.350	20.00	23.500	32.02	37.624
Oman	9.00	10.575	12.00	14.100	300.00	352.500	81.27	95.493
Pakistan	9.00	10.575	8.80	10.340	525.00	616.875	41.27	48.493
Palau (The Republic of)	9.00	10.575	90.00	105.750	2000.00	2350.000	N/A	N/A
Palestinian National Authority	3.00	3.525	2.50	2.938	20.00	23.500	46.27	54.368
Panama	9.00	10.575	4.00	4.700	125.00	146.875	101.27	118.993
Papua New Guinea	9.00	10.575	70.00	82.250	1500.00	1762.500	101.27	118.993
Paraguay	9.00	10.575	10.00	11.750	300.00	352.500	101.27	118.993
Peru	9.00	10.575	7.50	8.813	300.00	352.500	101.27	118.993
Philippines	9.00	10.575	15.00	17.625	600.00	705.000	81.27	95.493
Poland	3.00	3.525	2.50	2.938	20.00	23.500	41.27	48.493
Portugal	3.00	3.525	2.00	2.350	20.00	23.500	26.27	30.868
Puerto Rico	9.00	10.575	4.00	4.700	125.00	146.875	N/A	N/A
Qatar	9.00	10.575	25.00	29.375	1500.00	1762.500	81.27	95.493
Reunion	9.00	10.575	12.00	14.100	300.00	352.500	101.27	118.993
Rodriguez Island	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
Romania	9.00	10.575	7.50	8.813	300.00	352.500	61.27	71.993
Ross Island	9.00	10.575	40.00	47.000	2000.00	2350.000	N/A	N/A
Russian Federation	3.00	3.525	5.00	5.875	20.00	23.500	61.27	71.993
Rwandese Republic	9.00	10.575	10.00	11.750	600.00	705.000	101.27	119.00
Samoa (US)	3.00	3.525	7.50	8.813	20.00	23.500	N/A	N/A
Samoa (Western)	9.00	10.575	80.00	94.000	3700.00	4347.500	141.27	165.993
San Marino	3.00	3.525	6.00	7.050	20.00	23.500	N/A	N/A
Sao Tome & Principe	9.00	10.575	70.00	82.250	3700.00	4347.500	111.27	130.743
Saudi Arabia	9.00	10.575	15.00	17.625	600.00	705.000	81.27	95.493
Senegal	9.00	10.575	15.00	17.625	800.00	940.000	101.27	118.993
Serbia	9.00	10.575	10.00	11.750	300.00	352.500	61.27	71.993
Seychelles	9.00	10.575	12.00	14.100	300.00	352.500	101.27	118.993
Sierra Leone	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Singapore	3.00	3.525	6.00	7.050	20.00	23.500	46.27	54.368
Slovak Republic	3.00	3.525	15.00	17.625	20.00	23.500	46.27	54.368
Slovenia	3.00	3.525	15.00	17.625	20.00	23.500	61.27	71.993
Solomon Islands	9.00	10.575	90.00	105.750	2000.00	2350.000	N/A	N/A
Somalia	9.00	10.575	50.00	58.750	3000.00	3525.000	141.27	165.993
South Africa	3.00	3.525	6.00	7.050	20.00	23.500	46.27	54.368
Spain (inc. Balearic Islands)	3.00	3.525	1.60	1.880	15.00	17.625	26.27	30.868
Sri Lanka	9.00	10.575	10.00	11.750	600.00	705.000	111.27	130.743
St Helena	9.00	10.575	70.00	82.250	1500.00	1762.500	N/A	N/A
St Kitts & Nevis (formerly St Christopher)	9.00	10.575	15.00	17.625	600.00	705.000	71.27	83.743
St Lucia	9.00	10.575	15.00	17.625	800.00	940.000	71.27	83.743
St Pierre & Miquelon	9.00	10.575	40.00	47.000	2000.00	2350.000	71.27	83.75
St Vincent	9.00	10.575	12.00	14.100	300.00	352.500	71.27	83.743
Sudan	9.00	10.575	20.00	23.500	1050.00	1233.750	101.27	118.993
Suriname	9.00	10.575	25.00	29.375	1500.00	1762.500	101.27	118.993
Swaziland	9.00	10.575	10.00	11.750	600.00	705.000	101.27	118.993
Sweden	3.00	3.525	2.50	2.938	15.00	17.625	26.27	30.868
Switzerland	3.00	3.525	2.00	2.350	15.00	17.625	26.27	30.868
Syria	9.00	10.575	25.00	29.375	1500.00	1762.500	91.27	107.243
Taiwan	9.00	10.575	1.60	1.880	20.00	23.500	81.27	95.493
Tajikistan	9.00	10.575	12.00	14.100	300.00	352.500	91.27	107.243
Tanzania	9.00	10.575	20.00	23.500	1050.00	1233.750	101.27	118.993
Thailand	9.00	10.575	6.50	7.638	300.00	352.500	81.27	95.493
Togolese Republic (The)	9.00	10.575	12.00	14.100	600.00	705.000	101.27	118.993
Tokelau	9.00	10.575	90.00	105.750	5000.00	5875.000	N/A	N/A
Tonga	9.00	10.575	30.00	35.250	450.00	528.750	141.27	165.993
Trinidad & Tobago	9.00	10.575	10.00	11.750	600.00	705.000	71.27	83.743
Tunisia	9.00	10.575	20.00	23.500	550.00	646.250	61.27	71.993
Turkey (inc. Northern Cyprus)	9.00	10.575	7.50	8.813	300.00	352.500	41.27	48.493
Turkmenistan	9.00	10.575	35.00	41.125	1050.00	1233.750	81.27	95.493
Turks & Caicos Is	9.00	10.575	10.00	11.750	300.00	352.500	71.27	83.743
Tuvalu	9.00	10.575	60.00	70.500	3000.00	3525.000	N/A	N/A
Uganda	9.00	10.575	8.80	10.340	525.00	616.875	101.27	118.993
Ukraine	9.00	10.575	7.50	8.813	300.00	352.500	61.27	71.993
United Arab Emirates	9.00	10.575	20.00	23.500	550.00	646.250	81.27	95.493
Uruguay	9.00	10.575	7.50	8.813	300.00	352.500	101.27	118.993
USA	3.00	3.525	1.60	1.880	10.00	11.750	N/A	N/A
Uzbekistan	9.00	10.575	7.50	8.813	300.00	352.500	71.27	83.743
Vanuatu	9.00	10.575	50.00	58.750	450.00	528.750	141.27	165.993
Venezuela	9.00	10.575	4.00	4.700	125.00	146.875	101.27	118.993
Vietnam	9.00	10.575	40.00	47.000	2000.00	2350.000	101.27	118.993
Virgin Islands (UK)	9.00	10.575	4.00	4.700	125.00	146.875	71.27	83.743
Virgin Islands (USA)	9.00	10.575	4.00	4.700	125.00	146.875	N/A	N/A
Wallis & Futuna	9.00	10.575	90.00	105.750	5000.00	5875.000	N/A	N/A
Yemen (formerly Yemen AR and Yemen PDR)	9.00	10.575	10.00	11.750	300.00	352.500	101.27	118.993
Zambia	9.00	10.575	6.50	7.638	300.00	352.500	101.27	118.993
Zimbabwe	9.00	10.575	5.00	5.875	300.00	352.500	101.27	118.993

Notes

1. Capped call pricing

Capped Call prices will be calculated as follows:

The price of a call will be the Set-Up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the specified cap. The Capped Call price will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute plus the Capped Call price from the first hour of the call.

Calls of any type for which there is no BT Business Broadband Voice rate specified will be charged at BT's standard prices: See Section 2Part 2Sub Part 1.

2. Minimum Call Charges Applicable to All Non-Capped Calls to fixed numbers.

	Minimum Call Charge
	Exc VAT	Inc VAT
	pence	pence
All Tiers	2.80	3.29

3. Minimum Call Charges Applicable to International Direct Dialled (IDD) Calls to some mobile numbers (includes other special and higher rate services numbers).

	Minimum Call Charge
	Exc VAT	Inc VAT
	pence	pence
All tiers	3.00	3.53

4. For BT Business VoIP Services Call and Duration Roundings see the General NotesSection.

Customer Equipment (not applicable to contracts entered into after the 26th October 2009)

Broadband Voice Telephone Adapter

Where the Broadband Voice Telephone Adapter is provided with Business Broadband Voice it is included for the charge set out below, subject to the Minimum Period being increased from 3 months to 12 months and subject to BT's Conditions of Sale.

	Exc VAT	Inc VAT



Telephone Adapter	0.00	0.00
BT Voyager 220V	0.00	0.00

The fees include VAT rounded up to the nearest penny

ii) Business Broadband Voice with BT Business One Plan Variant.

The following exceptions apply to contracts entered into after the 26th October 2009 for Broadband Voice call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

iii) Business Broadband Voice Plus fees are as Business Broadband Voice fees with the exception of the following additional Call package option:

Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009)

Monthly Payments

	Monthly Payments
	Exc VAT	Inc VAT
	£(pm)	£(pm)
Business Broadband Voice Plus First Line calling tariff	14.99	17.62
Business Broadband Voice Plus Subsequent lines	14.99	17.62

Business Broadband Voice Plus is:-

1. Subject to a fair usage policy. See Subpart 3, Conditions of this Part for more details.

2. Inclusive of a zero charge for up to one hour for all UK Local and National geographic Calls (applies to numbers beginning 01 and 02 excluding Channel Islands, Republic of Ireland) and Business Broadband Voice Calls to Broadband Voice Numbers.

After one hour all UK Local and National geographic Calls will be charged at the pence per minute rate for the remaining duration of the call.

3. Except to the extent expressly amended above, provided subject to all other charges (including any Special Offers and calls to Number Translation Service numbers 08XX) being applied in accordance with Business Broadband Voice (see i) above).

Customers with contracts signed on or after 26 October 2009

Monthly Payments

	Monthly Payments
	ExcVAT	IncVAT
	£ (pm)	£ (pm)
Business Broadband Voice Unlimited Call package	12.50	14.69

Business Broadband Voice Unlimited Call package:

Customers who take the Broadband Voice Unlimited call package for the additional subscription can take the Broadband Voice Unlimited Calls Package on any Broadband Voice line. The Broadband Voice Unlimited Calls Package will apply in addition to the Free 500 inland minutes under the special offer (see 13/09 BT Business Broadband Voice Free UK Calls Special Offer).Fair use policy applies

1. The Unlimited Calls Package applies to the following call types:

a. Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland, Broadband Voice Calls to Broadband Voice Numbers.

b. All UK fixed to mobile calls;

c. Fixed IDD calls excluding the following:

Antarctica Australian Territory	Guinea Bissau	Rodriguez Islands
Bhutan	Kiribati	Ross Island
Cambodia (Kingdon of)	Korea PDR (North)	Samoa (US)
Christmas Island	Laos	Samoa (Western)
Cocos Islands	Marshall Island	Sao Tome & Principe
Comoros	Mayotte	Solomon Islands
Cook Islands	Micronesia	St Helena
Cuba	Mongolia	St Pierre & Miquelon
Diego Garcia	Nauru	Tokelau
Djibouti	New Caledonia	Tonga
East Timor	Niue	.
Fiji	Norfolk Island	Tuvalu
French Guiana	Northern Marianas	Vanuatu
French Polynesia	Palau (The Republic of)	Wallis & Futuna
Greenland	Papua New Guinea
Guam	Reunion

2. The Broadband Voice Unlimited Call Package applies on a per line basis, and cannot be transferred between lines.

3. Any calls which are not included within the Broadband Voice Unlimited Call Package will be charged at the applicable Broadband Voice rates as specified in this subpart

4. For calls which exceed 60 minutes in length, the minutes in excess of 60 minutes will be charged as follows:

(i) Inland - as detailed in Business Broadband Voice Inland

(ii) F2M - as detailed in Business Broadband Voice Fixed to Mobile Calls

(iii) International - as detailed Business Broadband Voice International Direct Dialled Calls

5. Fair Use Policy: see Subpart 3in this Section.

6. Calls within the Broadband Voice Unlimited Call package will be rounded up to the next 60 seconds.

BT Business Broadband Voice Unlimited Call package with BT Business One Plan Variant.

As for Business Broadband Voice Unlimited Call package except any calls which are not included within the Broadband Voice Unlimited Call Package will be charged at the relevant BT Business One Plan Variant rates as detailed in Section56 sub part 18subpart 1and 2respectively of the BT Price List.

BT Managed Install

This service is available to customers who have BT Business Broadband and subsequently order BT Business Broadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the Business Broadband Voice service.

One off Payment

	One off payment
	ExcVAT	IncVAT
	£ (pm)	£ (pm)
BT Managed Install for Business Broadband Voice	75.00	88.13

Falcon IP Phone

1. The Falcon IP phone can be purchased as an Outright Sale. The charge will apply from 15th November 2010 The charge is specified in the table below. BT's standard Conditions of Sale apply.

One off Payment

	One off payment
	ExcVAT	IncVAT
	£	£
Falcon IP Phone	90.00	105.75

The Falcon IP Phone is covered by a 12 months warranty. If a fault occurs with the phone and it is one which is covered by the warranty, the Customer will be required to return the phone to BT within 14 days of receiving a replacement. If the phone is not received by BT within 14 days, the customer will be charged the one-off payment charge specified above.

2. Customers taking the Business Broadband Voice with Free UK calls - 2 year contract with IP Phone are supplied with a Falcon IP phone as part of the rental package

The following applies:

2.1 Warranty for Falcon IP Phone (rental package)

(a). If, for 24 months from delivery, BT is notified of a fault in the phone which is due to faulty design, manufacture or materials, or the negligence of BT, BT will where necessary by arrangement with the Customer, replace or (at its option) repair the faulty part free of charge provided that:

(i) the phone has been properly kept, used and maintained in accordance with the manufacturer's or BT's instructions, if any, and has not been modified except with BT's written consent; or

(ii) the fault is not due to accidental or wilful damage; interference with or maintenance of the phone by persons other than BT.

(b). This warranty does not cover fair wear and tear.

(c). The Customer will be required to return a faulty phone to BT with 14 days on receiving replacement. If the faulty phone is not received by BT within 14 days, BT will charge the customer at the rate specified in section one off payment details as above

(d). If the Customer reports a fault and BT finds there is none or that the Customer has caused the fault, BT may apply a charge.

(e). Except where the Customer relies on BT's written advice, it is the Customer's responsibility to satisfy itself as to the suitability of the phone for its needs.

(f). BT does not warrant that any software will be free of all faults or that its use will be uninterrupted, but BT will remedy those defects which significantly impair performance within a reasonable time

2.2 Title in the Falcon IP Phone passes to the Customer at the end of the Minimum Period (2 years)

3. The maximum number of Falcon IP phones per Broadband Voice line is two

BT Hosted VoIP Pricing Information

BT Hosted VoIP is available for a minimum of 3 lines and a maximum of 100 lines per installation.

BT Hosted VoIP fees for Customers who contracted with BT prior to 8th December 2008 (not available for new supply):

Connection Charges

	CSS Code	Connection Charge
		£	£
		ExcVAT	IncVAT
Single Connection fee at start of service	80.00	94.00

Monthly Payments

	Monthly Payments
	£(pm)	£(pm)
	ExcVAT	IncVAT
BT Hosted VoIP first line	5.00	5.88
BT Hosted VoIP - Subsequent lines	5.00	5.88
Geographic number / any ported* number to the service (per number)	2.99	3.52

General Notes applying to BT Hosted VoIP

The Service includes 1571 for Business VoIP as part of the package. Further details on the functionality of 1571 for Business VoIP is available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice

Early Contract Termination

For BT Hosted VoIP Contracts (those entered into with BT before 8th December 2008) the termination charges are 100% of the outstanding rental for the remainder of the Minimum Period.

BT Hosted VoIP fees for Customers who contracted with BT on or after 8th December 2008 and before 26th October 2009:

There are two BT Hosted VoIP packages, the standard BT Hosted VoIP package and BT Hosted VoIP Plus package:

i) BT Hosted VoIP

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Single Connection fee at start of service	80.00	94.00

Monthly Payment

	Monthly Payments
	£ (pm)	£ (pm)
	Exc VAT	Inc VAT
BT Hosted VoIP 1 year Minimum Period (1st Minimum Period)	7.50	8.82
BT Hosted VoIP 1 year Minimum Period (Subsequent Minimum Period)	6.75	7.94
BT Hosted VoIP 2 year Minimum Period (1st Minimum Period)	5.00	5.88
BT Hosted VoIP 2 year Minimum Period (Subsequent Minimum Period)	5.00	5.88
BT Hosted VoIP no minimum periods (following termination of subsequent Minimum Periods)	7.50	8.82
Geographic Number / any ported* number to the service (first number per line)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.52

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period.

2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions.

3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above).

4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period.

5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above.

6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at www.bt.com/businessbroadbandvoice.

General Notes

Customers must have:

BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Appropriate BT Business Broadband Voice Customer Equipment (including standard telephones, IP phones and Ethernet Hub switch)

BT Hosted VoIP includes:

Calls as below

Calling Features

Calls

BT Hosted VoIP calls are charged at BT Business Broadband Voice tariffs, except where stated below.

International Direct Dialled Calls as BT Business Broadband Voice IDD.

Calls from Northern Ireland to the Republic of Ireland are charged at Inland call rates.

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

International Direct Dialled Calls

Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country and method of calculation are as BT Business Broadband Voice IDD rates (see Sub Part 2). Capped Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers).

Additional Lines - BT Hosted VoIP

BT Hosted VoIP is limited to a maximum of 100 lines per instalation and is limited to a maximum of 8 lines per BT Business Broadband connection.

The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter.

	Monthly Payments
	£ (pm)	£ (pm)
	Exc VAT	Inc VAT
BT Hosted VoIP 1st Hunt Group	0.00	0.00
BT Hosted VoIP 1st MADN	0.00	0.00
BT Hosted VoIP Additional Hunt Group	5.00	5.88
BT Hosted VoIP Additional MADN	5.00	5.88

Conditions

BT Hosted VoIP is not available to Customers wanting the service to be provided using a BT Versatility switch or BT Micro

Early Contract Termination

(i) For BT Hosted VoIP Contracts , the termination charges are:-

- During the first Minimum Period of a 1 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining for the Minimum Period.

ii) BT Hosted VoIP Plus fees are as BT Hosted VoIP fees with the following additional Call package option included in the line rental:

Monthly Payments

	Monthly payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period)	22.49	26.43
BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period)	21.74	25.55
BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period)	19.99	23.49
BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period)	19.99	23.49
BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods)	22.49	26.43

BT Hosted VoIP fees for Customers who contracted with BT on or after 26th October 2009:

There are two BT Hosted VoIP packages, the BT Hosted VoIP Standard and BT Hosted VoIP Plus, both are available with and without Business One Plan Variant:

If any Hosted VoIP tariffs post 26th October are taken with a One Plan Variant the following exceptions apply:

(a) Call rates will be charged at the One Plan Variant committed tier rate unless specified otherwise.

(b) Business Broadband Voice is not available with BT Business One Plan Traditional

(d) IDD calls are charged at BT Business Broadband Voice IDD rates

(e) Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds.

iii) BT Hosted VoIP

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Single Connection fee at start of service	80.00	94.00

Monthly Payment

	Monthly Payments
	Exc VAT	Inc VAT
	£	£
BT Hosted VoIP Standard 1 year Minimum Period (1st Minimum Period)	7.50	8.82
BT Hosted VoIP Standard 1 year Minimum Period (Subsequent Minimum Period)	6.75	7.94
BT Hosted VoIP Standard 2 year Minimum Period (1st Minimum Period)	5.00	5.88
BT Hosted VoIP Standard 2 year Minimum Period (Subsequent Minimum Period)	5.00	5.88
BT Hosted VoIP Standard no minimum periods (following termination of subsequent Minimum Periods)	7.50	8.82
Geographic Number / any ported* number to the service (first number per line)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.52

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period

6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice

7. Customers must have:

BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Falcon IP phones from BT and or BT Office Communicator (Soft client)

For customers ordering more than 3 lines on a BT Business Hub they must have an Ethernet switch

Appropriate BT Business Broadband Voice Customer Equipment (including standard telephones, IP phones and Ethernet Hub switch)

8. BT Hosted VoIP includes:

Calls as below

Calling Features

Calls

BT Hosted VoIP calls are charged at BT Business Broadband Voice tariffs, except where stated below

International Direct Dialled Calls as BT Business Broadband Voice IDD.

Calls from Northern Ireland to the Republic of Ireland are charged at Inland call rates.

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

International Direct Dialled Calls

Additional Lines - BT Hosted VoIP

BT Hosted VoIP is limited to a maximum of 100 lines per installation and is limited to a maximum of 8 lines per BT Business Broadband connection.

The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter.

	Monthly Payments
	Exc VAT	Inc VAT
	£	£
BT Hosted VoIP 1st Hunt Group	0.00	0.00
BT Hosted VoIP 1st MADN	0.00	0.00
BT Hosted VoIP Additional Hunt Group	5.00	5.88
BT Hosted VoIP Additional MADN	5.00	5.88

Conditions

BT Hosted VoIP is not available to Customers wanting the service to be provided using any Private Branch Exchange (PBX) from BT or any other provider

Early Contract Termination

(i) For BT Hosted VoIP Contracts , the termination charges are:

- During the first Minimum Period of a 1 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20%of the total Monthly Payments (together with 100%of any Connection Charges)remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay 20%of the total Monthly Payments (together with 100%of any Connection Charges)remaining for the Minimum Period.

ii) BT Hosted VoIP with BT Business One Plan Variant

The following exceptions apply to contracts entered into after the 26th October 2009 for BT Hosted VoIP call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

iii) BT Hosted VoIP Plus fees are as BT Hosted VoIP fees with the following additional Call package option included in the line rental:

Monthly Payments

	Monthly payments
	Exc VAT	Inc VAT
	£(pm)	£ (pm)
BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period)	20.00	23.50
BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period)	18.00	21.15
BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period)	17.50	20.57
BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period)	17.50	20.57
BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods)	20.00	23.50

BT Hosted VoIP Plus (without BT Business One Plan Variant):

For conditions and Fair Use Policy applicable to Hosted VoIP Plus (without BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package.

iv) BT Hosted VoIP Plus with BT Business One Plan Variant

For conditions and Fair Use Policy applicable to Hosted VoIP Plus (with BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package.

The following exceptions apply to contracts entered into after the 26th October 2009 for BT Hosted VoIP Plus call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(d) Calls within the Hosted VoIP Plus package will be rounded up to the next 60 seconds.

BT ETHERNET SWITCH.

	Outright sale
	Exc VAT	Inc VAT
	£	£
BT Ethernet Switch	30.00	35.25

BT MANAGED INSTALL FOR HOSTED VOIP

This service is available to customers who require BT to configure MADNs and Hunt Groups either as part of the initial installation or subsequently. The charge includes one engineering visit to the Site to configure and demonstrate the service unless the work is undertaken as part of the initial order for the Hosted VoIP service.

	First Visit		Subsequent lines in addition to initial install (requiring a new visit)
Customer Lines at single site	Standard Charge	Subsequent Lines as part of initial install	Standard Charge	Subsequent lines in same visit
up to 10	£100	£30	£100	£30
11 to 30	£100	£30	£100	£30
31 to 50	£30	£30	£100	£30
51 to 100	£15	£15	£100	£15

BT IP Trunk Pricing Information

BT IP Trunk

BT IP Trunk provides the facility to make or receive a call using a suitably enabled BT Business Broadband line and provides a means of connecting a customer's PBX to BT's VoIP network.

Each BT IP Trunk will support multiple channels, subject to the underlying data/broadband connection.

There are two BT IP Trunk packages, BT IP Trunk is available with and without Business One Plan:

i) BT IP Trunk

Installation and Set Up Charges (Charges are on any one occasion)

All charges exclude VAT	Minimum Period
	1 year	3 year	5 year
	Exc VAT	Exc VAT	Exc VAT
	£	£	£
*New BT IP-PBX - engineer install	0.00	0.00	0.00
Existing BT IP-PBX - engineer visit to configure BT IP Trunk	199.00	149.00	0.00
Set-up charge per BT IP Trunk channel (for 1 to 15 channels ordered in any one occasion)	20.00	17.00	15.00
Set-up charge per BT IP Trunk channel (for 16 to 99 channels ordered in any one occasion)	15.00	12.00	10.00
Set up charge per BT IP Trunk channel (for 100+ channels ordered in any one occasion)	10.00	7.00	5.00

* When ordered for configuration on a new PBX which is to be supplied and installed by BT and when BT IP Trunk is provided as part of the PBX installation.

Monthly Payment

Customers will be charged a monthly rental charge for each BT IP Trunk channel, in addition to initial installation and set up charges. Additional charges will apply for data/broadband services and calls.

	Monthly Payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
BT IP Trunk contract with Minimum Period of 1 year - rental per channel	8.49	9.98
BT IP Trunk contract with Minimum Period of 3 years - rental per channel	8.07	9.49
BT IP Trunk contract with Minimum Period of 5 years - rental per channel	7.64	8.98
BT IP Trunk contract not subject to a Minimum Period - rental per channel	8.49	9.98

Expiry of Minimum Period

Upon expiry of the Minimum Period, the Customer will pay the monthly rental charge per channel applicable to contracts not subject to a Minimum Period prevailing at the time.

Additional Features - Rental charges

All charges exclude VAT	Connection Charge	Rental
		Exc VAT
		£ (pm)
Geographic number (in or out of area), per number		1.00

General Notes

Contracts with a Minimum Period of 1, 3 or 5 years are available

Customers must have:

- BT Business Broadband

- Compatible PBX equipment approved by BT as being suitable for use with the Service

Some customers may also require:

- BT Business Broadband Hub

BT IP Trunk includes:

Calls as below

Calls

BT IP Trunk calls are charged at BT Business Broadband Voice tariffs, except where stated below:

BT IP Trunk Inland Capped Call Prices

Inland Capped Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	2.600	3.055	4.000	4.700	2.000	2.350
Local and National - £700000 Tier	2.000	2.350	4.000	4.700	2.000	2.350

BT IP Trunk Fixed to Mobile Capped Call Prices

Fixed to Mobile call prices
Capped call price option*	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
Capped call price option*	Pence per minute	Pence per minute	Price Cap (in pence)	Price Cap (in pence)	Set up Fee (in pence)	Set up Fee (in pence)
fm1, fm3, fm4, fm5, fm7, fm8, fm9	10.000	11.750	16.000	18.800	7.000	8.225
fm1, fm3, fm4, fm5, fm7, fm8, fm9 - £700000 Tier	9.400	11.045	16.000	18.800	7.000	8.225

For further details of Call prices, including: Calls to BBV Numbers; Inland; Fixed to Mobile; IDD; IDD Capped pricing; and Fair Use Policies, see BT Business Broadband Voice pricing.

Conditions

Moving Premises

If, after the Service Start Date, the Customer moves to a new Site, the customer must terminate the contract unless BT confirms to the Customer that BT is able to provide the Service at the new Site. Early termination charges will apply on termination of the contract unless BT is unable to provide the Service at the new Site as a result of BT being unable to provide an equivalent number of channels at the new Site. If BT is able to provide the Service at the new Site, the Customer may elect to continue with the Contract in which event:

a) the Customer will continue to pay all charges (including rental and other recurring charges) up to, during and following the change-over period when the Service is transferred to the new Site.

b) the Customer will pay the installation and set-up charges applicable to a new BT IP PBX for provision of the Service at the new Site.

c) there will be no break to the Minimum Period which will continue unchanged.

Changes to customer requirements prior to the Service Start Date may result in a redesign of the Service which may affect delivery dates and charges.

Changes to facilities or features requested by the Customer following the Service Start Date may be subject to charges.

Early Contract Termination

In accordance with clause 6.3 of the Conditions, the following will apply:

1. Termination of contracts with a Minimum Period of 1 year.

If the Contract is terminated during the Minimum Period the Customer will pay any outstanding connection or other non-recurring charges and the full rental for the balance of the Minimum Period at the prevailing rental at the time of the termination.

2. Termination of contracts with a Minimum Period of 3 or 5 years.

If the Contract is terminated during the Minimum Period, the following will apply:

(a) if the Contract is terminated within the first 12 months of the Minimum Period, the customer will pay any outstanding connection or other non-recurring charges and the full rental for the first 12 months of the Minimum Period and 20% of the rental that would otherwise have been payable for the balance of the Minimum Period at the prevailing rental at the time of the termination.

(b) If the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay any outstanding connection or other non-recurring charges and 20% of the rental that would otherwise have been payable for the balance of the Minimum Period at the prevailing rental at the time of the termination.

ii) BT IP Trunk with BT Business One Plan Variant

The following exceptions apply to contracts entered for BT IP Trunk call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(d) The Price Caps for F2M are as BT IP Trunk Price Caps in F2M Capped rates

(e) IDD calls are charged at BT Business Broadband Voice IDD rates

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Notifications by Date

Notifications by Section

Section 56:Business Customer Options

Part 18:BT Business VoIP Services

Subpart 2:Pricing Information

BT Hosted VoIP Pricing Information