Call Charges Reduction for Basic Service - Not Available to New Customers. | | CALL CHARGES FOR 08 NUMBERS Ofcom may introduce changes in regulation which will affect call charges to 08 numbers. This may result in changes to Call Charges and other changes to terms and conditions. | 0845 CHANGES
| CALL CHARGES FOR 0845 NUMBERS
| Ofcom may introduce a change in regulation which will affect call charges to 0845 numbers. This may result in changes to Call Charges and other changes to terms and conditions. | 0870 CHANGES | CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS - IMPORTANT CHANGES IN 2009 | (i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, if applicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges. | (ii) Ofcom's implementation of a change in regulation on 1st August 2009 affects call charges to 0870 numbers. From this date, Call Payments are withdrawn and Call Charges apply. Other changes to terms and conditions apply. Please refer to the relevant sub parts of this Part for details. | CONTRACTS ENTERED INTO BEFORE THE 19TH JANUARY 2007 WHICH INCLUDE THE 0870 NUMBER RANGE | In the event that Ofcom introduces changes in regulation in 2009 which result in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02), the following will apply from the date the change in regulation takes effect (the “Effective Date”): | (i) BT will cease paying Call Payments against 0870 numbers and the Customer will be liable to pay call charges. Details of call charges that will apply have been or will be supplied in writing to the Customer prior to the Effective Date. | (ii) Customers who elect to move to a new contract with BT for a new number in the 0800, 0808, 0844, 0871 or 03 ranges will not be liable to pay early termination or underachievement charges if the new contract is entered into prior to the Effective Date. | In the event of any conflict with other paragraphs in this sub-part, paragraphs (i) and (ii) above will take precedence. | Call charges on Options 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder), Freefone/BT 0845, 105, 110 (3 year contract), 121, 123, 125, 125HV and BT Reward which do not use Advanced Features or Intelligent Contact Management i.e. Basic Service will be subject to the following call charge reductions as set out below. Where a charge is shown as nil, 0 or free, no reduction applies. Options 110 (3 year contract), 121, 123 and 125 are no longer available for new supply from 19 April 2001. |
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| Options No Longer Available for New Service | | | Call Charges - No Longer Available for New Service | |
| Calls to Mobile Phones | | The Call Charges or Call Payments shown in this Part are, unless otherwise stated, the standard Call Charges applicable for Calls delivered to a PSTN/ISDN number, where the PSTN/ISDN call would be charged at BT 0870 rate or below. If Ifa Customer nominates a CustomerDeliver nominatesTo Number (DTN) which would be charged at rates applicable to fm1-14 chargebands then Calls to those numbers will be charged at the following rates regardless of the Customer's Freefone, BT 0845, BT 0870 or BT 0844 and 0871 option. Reductions for Basic Service (where appropriate) and supplements for Advanced Features provided under Scheme 1 apply.a Deliver To Number (DTN) which would be charged at rates applicable to fm1-16 chargebands then Calls to those numbers will be charged at the following rates regardless of the Customer's Freefone, BT 0845, BT 0870 or BT Contactcall 0844 and 0871 option. Reductions for Basic Service (where appropriate) and supplements for Advanced Features provided under Scheme 1 apply.
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| Call Charges | | Calls are charged per minute or part. |
| Calls are charged per minute or part. |
| Calls are charged per minute or part. |
| Option 100 (BT 0870) is also available to BT 0870 customers..A Call Charge will apply. There is no Option fee charged to the customer by BT. |
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| Option 103 - BT 0870 and BT 0871 | | Option 103 and its variants (including 3 Year contract, and BT 0870 in the TSC - see below)cannot be used with Advanced Service Scheme 1. | Option 103 is charged per second, with no minimum duration. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.Option 103 (3 year contract) and Option 103 High Volume come with free weekly paper statistics. | Customers with Option 103 or Option 103 (3 year contract) with BT 0871, generating over 10,000 minutes monthly will receive call payments. For Option 103 High Volume customers, payments will be made for all minutes. Payments will be made on a quarterly basis. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. | | | Call Charges will apply to BT 0870, at all times. | Call Payment - BT 0871 | |
Option 103 - BT 0871 |  | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.165 | 0.194 | 0.385 | 0.453 | 0.385 | 0.453 | -All subsequent call minutes, payment per second | 0.015 | 0.018 | 0.035 | 0.042 | 0.035 | 0.042 | Option 103 - 3 Year Contract -
BT 0871: | | | | | | | -First 10,000 minutes per month | nil | nil | nil | nil | nil | nil | -10,001 minutes to 11,000 minutes per month, payment per second | 0.187 | 0.220 | 0.407 | 0.479 | 0.407 | 0.479 | -All subsequent call minutes, payment per second | 0.017 | 0.020 | 0.037 | 0.044 | 0.037 | 0.044 |
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| Option 105 - Freefone and BT 0845 | | | Call Prices | | Charges are shown per minute however are charged in seconds rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form . Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Free weekly paper statistics reports are available on nominated numbers within this option. |
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| 125 High Volume - Freefone and BT 0845 | | The minimum period of service for Option 125 (High Volume) is 5 years. Customers who wish to terminate before the minimum period expires, and decide not to subscribe to a TS High Volume (TSHV) contract must pay a termination charge at a rate of £5000.00 (Excl. VAT) per year (or part thereof) for the unexpired portion of the contract. |
| 125 High Volume Call Charges | |
Option 125 (High Volume): | | | | | | | -0 - 75,000 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | -75,001 - 150,000 | 6.72 | 7.896 | 5.04 | 5.922 | 5.28 | 6.204 | -150,001 - 250,000 | 6.3 | 7.403 | 4.44 | 5.217 | 5.22 | 6.134 | -250,001 - 1,000,000 | 5.46 | 6.416 | 3.72 | 4.371 | 4.92 | 5.781 | -1,000,001 + | 5.4 | 6.345 | 3.54 | 4.160 | 4.86 | 5.711 |
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| BT Reward | | The minimum period of service for BT Reward will be 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not to subscribe to a new BT Reward/TS Commitment contract with a higher volume and/or longer-term commitment, must pay the relevant number rental fees per BT Reward number for the unexpired portion of the contract. | Customers with an existing Option 121, 123 or 125 contract may terminate their contract without incurring an early termination charge if they subscribe to a BT Reward or TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume. | BT Reward customers may request free access to web stats. This will be available to a maximum of 2 users across all numbers nominated within the customers BT Reward package. BT Reward web stats will be made available on an opt-in basis only. | Advanced Scheme 2 Prices are shown below on a per minute basis but are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. For Basic prices, see Call Charge Reductions for Basic Service, as detailed earlier in this part. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
BT Reward - 1 Year Contract | | | | | -0 - 180 | 12.96 | 15.228 | 12.3 | 14.453 | -181 - 1,000 | 8.4 | 9.870 | 6.78 | 7.967 | -1,001 - 6,000 | 8.28 | 9.729 | 6.42 | 7.544 | -6,001 - 35,000 | 7.38 | 8.672 | 5.76 | 6.768 | -35,001 - 40,000 | 7.14 | 8.390 | 5.4 | 6.345 | -40,001 - 150,000 | 7.02 | 8.249 | 5.16 | 6.063 | -150,001 + | 6.12 | 7.191 | 5.1 | 5.993 | BT Reward - 3 Year Contract | | | | | -0 - 180 | 12.3 | 14.453 | 12.06 | 14.171 | -181 - 1,000 | 8.34 | 9.800 | 6.66 | 7.826 | -1,001 - 6,000 | 8.16 | 9.588 | 6.12 | 7.191 | -6,001 - 35,000 | 7.32 | 8.601 | 5.34 | 6.275 | -35,001 - 40,000 | 7.08 | 8.319 | 5.22 | 6.134 | -40,001 - 150,000 | 6.96 | 8.178 | 5.10 | 5.993 | -150,001 + | 6.06 | 7.121 | 5.04 | 5.922 | BT Reward - 5 Year Contract | | | | | -0 - 180 | 12.06 | 14.171 | 11.64 | 13.677 | -181 - 1,000 | 8.1 | 9.518 | 6.24 | 7.332 | -1,001 - 6,000 | 7.74 | 9.095 | 6.0 | 7.050 | -6,001 - 35,000 | 6.96 | 8.178 | 5.22 | 6.134 | -35,001 - 40,000 | 6.84 | 8.037 | 4.92 | 5.781 | -40,001 - 150,000 | 6.72 | 7.896 | 4.86 | 5.711 | -150,001 + | 5.88 | 6.909 | 4.8 | 5.640 |
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| Service | | Customers taking TS Commitment will be entitled to: | -Service Management. | -Service Assurance (where applicable). - Abolition of the following 'ad hoc' charges:
- -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
- -Charge for change to Telemarketing number (including DTN change)
- -Advanced Feature change data per feature node
- -EIS change time slots - time of day
- -TS Commitment architecture charge per advanced routing plan
- - An ICM period contract which will run concurrently with the Commitment contract for the same period.
- Customers committing to a volume level of 48 million minutes or higher are also entitled to:
- -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
| Within these contracts Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. |
| Telemarketing Service (Ts) High Volume - Not Available for New Supply | | TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services customers willing to commit over 50,000 inbound minutes per annum. | Freefone 0800, BT 0845, BT 0870 customers with over 50,000 accumulated minutes per year and/or BT 0871, BT 0844 and BT DQC 118 customers with over 100,000 accumulated minutes per year may subscribe to TS High Volume. Depending on the customers product mix, the customer is required to agree to a volume commitment of over 50,000 (0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 118) minutes per year for a contract period of 1, 2, 3 or 5 years. Valuecall products may also contribute to volumes. | Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125 contract may terminate their existing contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume contract with a term longer than the un-expired period of the existing contract and / or an equivalent or higher volume. | By subscribing to a TS High Volume Contract, the customer is entitled to the Freefone, BT 0845, BT 0870 and BT 0844 (100k - 12m minutes) call charges and call payments for BT 0871 and BT 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable commitment band and prices not listed, please contact your Account Manager or Service Management. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. | The new Prices or Payments will not be applied retrospectively. | TS High Volume customers will be ineligible for BT Dual Discount. | The minimum call duration within TS High Volume is 45 seconds for 0800/0845 and 0844 (100k - 12m minutes) products with effect from the 7th June 2008 and for 0870 with effect from 1st August 2009 unless otherwise stated on the order form . There is no minimum call duration for 0871, 0844 (24m - 300m minutes) or BT DQC 118 products. | Call delivery using advanced Scheme 1 is not available with TS High Volume contracts. |
| Call Charges will apply to BT 0870, at all times. | BT 0844 - 1 Year |
| BT 0844 - 2 Year | BT 0844 - 3 Year |
| BT 0844 - 5 Year |
| BT 0871 - 1 Year | 0871 Combined - 1 Year |
| BT 0871 - 2 Year | BT 0871 - 3 Year |
| BT 0871 - 5 Year |
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| Reports & Controls | | (See relevant subpart within this Part ). | The figures in the table below show the maximum free entitlement available, on an opt-in basis, to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports. |
| Service | | Customers on TS High Volume Commitments of 1million or above will be entitled to: | -Service Management. | -Service Assurance (where applicable). - Abolition of the following 'ad hoc' charges:
- -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
- -Charge for change to Telemarketing number (including DTN change)
- -Advanced Feature change data per feature node
- -EIS change time slots - time of day
- -TS High Volume architecture charge per advanced routing plan
- -An ICM period contract which will run concurrently with the Commitment contract for the same period.
- Customers committing to a volume level of 48 million minutes or higher are also entitled to:
- -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
| Within contracts of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. | Summary of the available Service benefits: |
| Customers using BT 0871, on a TS High Volume Contracts of 48 million minutes and over, are also entitled to include one Broadcast Service Remote Update Dial Up Line fixed at Pre Announcement (see Part 1 of this Section) and one Televote Service Number (see Part 5 of this Section) within one of their Advanced Call Routing Plans at the connection and rental charges detailed below. | Additionally these customers will receive a weekly CD of raw call data for their Broadcast and Televote Services. |
| Ts High Volume | | To subscribe to TS High Volume customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment. | Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT 0844 and 0871, BT 0844, BT Call Director and Valuecall services can be used to make up the volume commitment level. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract. | TS High Volume customers will be ineligible for the BT Dual Discount. | Call routing on Advanced Scheme 1 will not be available on TS High Volume Contracts. | The new Prices or Payments will not be applied retrospectively. |
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| End of Term | | At the end of this TS High Volume Contract, the Customer will be given the opportunity to: - -Extend the existing contract by 1 final year.
- -Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
- -Enter into a new agreement.
- -Where a customer has the Midnight Calls Option, the same applies to the Option.
| If however more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new contract at the better prices or payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on the current Contract. | Early Termination | | Termination charges will apply to a customer who wishes to terminate their TS High Volume contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS High Volume year. | If a customer terminates their TS High Volume and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges. |
| Early Termination Charges | | Customers who terminate their TS High Volume contract before the expiry of the full contract term will be liable for the following charges. | 1 year contract | Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate. | 2, 3 or 5 year contract | Customers on a 2, 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the contract, see table below; |
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| Options 2 and 3 | |
| Option 3 Other Change of Number Charges | | The following are the other per occasion charges that apply on this option in place of the standard charges detailed above. All other standard charges apply. |
| Charge Rate Periods - Option 2 and Option 3 | Peak Rate: Monday to Friday, 0900hrs - 1300hrs; | Standard Rate: Monday to Friday, 0800hrs - 0900hrs and 1300hrs - 1800hrs; | Cheap Rate: All other times | Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callers to the BT 0845 services will be at the local call rate prevailing at their location at the time of the call. | Calls are charged per minute or part. | Call Charges |
Option 2 Cumulative Paid Duration
(minutes per month) | | | | | | | 0 - 30,000 | 9.0 | 10.575 | 12.0 | 14.100 | 16.0 | 18.800 | 30,001 - 100,000 | As above less 10% | Over 100,000 | As above less 20% | Option 3 Cumulative Paid Duration
(minutes per month) | | | | | | | 0 - 30,000 | 9.0 | 10.575 | 12.0 | 14.100 | 16.0 | 18.800 | 30,001 - 100,000 | As above less 10% | 100,001 - 300,000 | As above less 20% | 300,001 - 1,000,000 | As above less 30% | Over 1,000,000 | As above less 40% |
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Option 2 Cumulative Paid Duration (Minutes per month) | | | | | | | 0 - 30,000 | 7.0 | 8.225 | 10.0 | 11.750 | 13.0 | 15.275 | 30,001 - 100,000 | As above less 12% | Over 100,000 | As above less 24% | Option 3 Cumulative Paid Duration (Minutes per month) | | | | | | | 0 - 30,000 | 7.0 | 8.225 | 10.0 | 11.750 | 13.0 | 15.275 | 30,001 - 100,000 | As above less 12% | 100,001 - 300,000 | As above less 24% | 300,001 - 1,000,000 | As above less 36% | Over 1,000,000 | As above less 48% |
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| Option 4 | |
| The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| BT 0870 Options 105,110,115 and 120 | | The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 1st August 2009 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. | Call Charge will apply to BT 0870, at all times. |
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| Reports & Controls | | (See relevant subpart within this Part ). | The figures in the table below show the maximum free entitlement available, on an opt-in basis, to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports. |
| Service | | Customers on TS High Volume Commitments of 1million or above will be entitled to: | -Service Management. | -Service Assurance (where applicable). - Abolition of the following 'ad hoc' charges:
- -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
- -Charge for change to Telemarketing number (including DTN change)
- -Advanced Feature change data per feature node
- -EIS change time slots - time of day
- -TS High Volume architecture charge per advanced routing plan
- -An ICM period contract which will run concurrently with the Commitment contract for the same period.
- Customers committing to a volume level of 48 million minutes or higher are also entitled to:
- -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
| Within contracts of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. | Summary of the available Service benefits: |
| Customers using BT 0871, on a TS High Volume Contracts of 48 million minutes and over, are also entitled to include one Broadcast Service Remote Update Dial Up Line fixed at Pre Announcement (see Part 1 of this Section) and one Televote Service Number (see Part 5 of this Section) within one of their Advanced Call Routing Plans at the connection and rental charges detailed below. | Additionally these customers will receive a weekly CD of raw call data for their Broadcast and Televote Services. |
| Ts High Volume | | To subscribe to TS High Volume customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment. | Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT 0844 and 0871, BT 0844, BT Call Director and Valuecall services can be used to make up the volume commitment level. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract. | TS High Volume customers will be ineligible for the BT Dual Discount. | Call routing on Advanced Scheme 1 will not be available on TS High Volume Contracts. | The new Prices or Payments will not be applied retrospectively. |
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| End of Term | | At the end of this TS High Volume Contract, the Customer will be given the opportunity to: - -Extend the existing contract by 1 final year.
- -Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
- -Enter into a new agreement.
- -Where a customer has the Midnight Calls Option, the same applies to the Option.
| If however more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new contract at the better prices or payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on the current Contract. | Early Termination | | Termination charges will apply to a customer who wishes to terminate their TS High Volume contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS High Volume year. | If a customer terminates their TS High Volume and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges. |
| Early Termination Charges | | Customers who terminate their TS High Volume contract before the expiry of the full contract term will be liable for the following charges. | 1 year contract | Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate. | 2, 3 or 5 year contract | Customers on a 2, 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the contract, see table below; |
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| Options 2 and 3 | |
| Option 3 Other Change of Number Charges | | The following are the other per occasion charges that apply on this option in place of the standard charges detailed above. All other standard charges apply. |
| Charge Rate Periods - Option 2 and Option 3 | Peak Rate: Monday to Friday, 0900hrs - 1300hrs; | Standard Rate: Monday to Friday, 0800hrs - 0900hrs and 1300hrs - 1800hrs; | Cheap Rate: All other times | Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callers to the BT 0845 services will be at the local call rate prevailing at their location at the time of the call. | Calls are charged per minute or part. | Call Charges |
Option 2 Cumulative Paid Duration
(minutes per month) | | | | | | | 0 - 30,000 | 9.0 | 10.575 | 12.0 | 14.100 | 16.0 | 18.800 | 30,001 - 100,000 | As above less 10% | Over 100,000 | As above less 20% | Option 3 Cumulative Paid Duration
(minutes per month) | | | | | | | 0 - 30,000 | 9.0 | 10.575 | 12.0 | 14.100 | 16.0 | 18.800 | 30,001 - 100,000 | As above less 10% | 100,001 - 300,000 | As above less 20% | 300,001 - 1,000,000 | As above less 30% | Over 1,000,000 | As above less 40% |
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Option 2 Cumulative Paid Duration (Minutes per month) | | | | | | | 0 - 30,000 | 7.0 | 8.225 | 10.0 | 11.750 | 13.0 | 15.275 | 30,001 - 100,000 | As above less 12% | Over 100,000 | As above less 24% | Option 3 Cumulative Paid Duration (Minutes per month) | | | | | | | 0 - 30,000 | 7.0 | 8.225 | 10.0 | 11.750 | 13.0 | 15.275 | 30,001 - 100,000 | As above less 12% | 100,001 - 300,000 | As above less 24% | 300,001 - 1,000,000 | As above less 36% | Over 1,000,000 | As above less 48% |
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| Option 4 | |
| The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| BT 0870 Options 105,110,115 and 120 | | The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 1st August 2009 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. | Call Charge will apply to BT 0870, at all times. |
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| Long Term Contracts - Across All Services | | Freefone, BT 0845, BT 0870 and BT Call Director customers with over 3 million accumulated minutes per year may subscribe to a Long Term Contract (LTC). LTC customers are required to agree to a volume commitment band and a fixed contract period. | By subscribing to a LTC the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges as detailed below. | Long-Term Contract customers and Guaranteed Price Long-Term Contract customers may also subscribe to the Midnight Calls Option. Applying to Freefone calls only, this option provides reduced call charges between 10.00 pm and 6.00 am Monday - Friday and all day On Saturday and Sunday in return for a quarterly option fee. | The following benefits are also available free to these customers: |
| The reports mentioned in column 4 are on those Simple control and Full control numbers that are supplied free of charge. | Within these contracts Cost-Centre billing will be supported, i.e. billing of individual service numbers to the customer's different business units. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. This must be a BT PSTN/ISDN number. | 3 Year Long Term Contract Call Charges | | Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| 3 Year Contract - Midnight Calls Option (Freefone Calls Only) | | The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year. The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract. |
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| Call Charges | | Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| Ltc 3 Year Contract BT 0870 Call Charge Rates | |
| Call Charges will apply to BT 0870, at all times. | 5 Year Long Term Contract | | Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| 5 Year Contract - Midnight Calls Option (Freefone Calls Only) | | The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year. The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract. |
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| Call Charges | | Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| Ltc 5 Year Contract BT 0870 Charge Rates | |
| Call Charges will apply to BT 0870, at all times. | Guaranteed Price Long Term Contracts Across All Services (No Longer Available for New Supply From 1 June 2000) | | Customers with over 48 million annual minutes on all telemarketing services may sign a 5 year Guaranteed Price Long Term Contract (GPLTC), under which a level of commitment is agreed annually. | A customer signing an annual minute commitment for 5 years, is entitled to the reduced call charges and increased call payments as detailed in the tables. | They also benefit from the following; | Service | | - - Shorter Provision Lead Times at standard charges, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
- - Named Support Officer, for all provision/In-service changes.
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| Reports & Controls | | - - All Standard EIS reports in any medium on nominated numbers; including On-line file transfer and view on up to 20 numbers.
- - The following free on-line reports and Control service:
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| Guaranteed Price Long Term Contracts - Across All Services | | Over Achievement of Committed Volume | | If the annual commitment is exceeded in any year, then all minutes above the committed volume in that year will attract a further 5% discount and/or payment,credited against the first call bill in the following year. | Within this contract, Cost-Centre billing will be supported. |
| Guaranteed Price Long Term Contracts Freefone Call Charges | | The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| Guaranteed Price Long Term Contracts BT 0845 Call Charges - Across All Services | | Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| Gpltc Midnight Calls Option (Freefone Calls Only) | | The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the GPLTC volume commitment and the contract year. The Midnight Calls Option may be added to a GPLTC at any point during the lifetime of the contract. |
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| Call Charges | | Charges are shown per minute however are charged per second rounded up to the next whole second. GPLTC calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
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| Gpltc BT 0870 Charge Rates | |
| Call Charges will apply to BT 0870, at all times. | Gpltc Advanced Service Charges - (Call Routing Plans) | | Call Routing Plan charges are per plan, charged at Advance Scheme 2 charges up to a maximum rental of £500 (Ex VAT) per quarter per plan. | Where no GPLTC charge appears applicable for service options selected, then standard charges should be used. |
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| Conditions | | Conditions specific to these options that are no longer available for new service. The general conditions that apply to Telemarketing Services detailed in the next sub-section are still applicable. |
| Long Term Contracts | | To have subscribed to a Long Term Contract customers must, - - have been a BT Freefone and/or BT 0845 and/or BT 0870 customer for at least one year, with call volumes over 3 million minutes in the preceding year OR - paid a deposit of £24000 for a commitment of between 3 and 12 million minutes or £40000 for a greater commitment. This deposit will be returned to the customer at the end of the first year if the first year's conditions of the Long Term Contract are met.
| Call minutes on BT 0870, BT 0871 and BT Call Director services can be used to make up the volume commitment level. | Non Achievement Charge | | At the anniversary of the contract the total paid duration of all Freefone/BT 0845/BT 0870, BT 0871 and BT Call Director calls, though excluding any calls from Freefone Validation Service, charged to a single telephone billing number, will be totalled. The year's total will be used to determine if the yearly commitment is met. | If there is a shortfall in the committed volume in any one-year of the contract, the customer will be required to pay BT the following charges, | A - For Freefone and BT 0845 calls the customer must pay £24000 and pay back any discount earned over the standard Option 115 discounts for the year. In addition if the customer has the Midnight Calls Option they must pay an amount equal to part or all of the difference between the standard Option 115 discounts for the year and the Midnight Call Option charge for all appropriate minutes. | B -The customer must repay any discounts he received in excess of those he would have received had he committed to the achieved volume. He must also repay any call payments he received in excess of those he would have received had he committed to the achieved volume. | C - For Freefone and BT 0845 calls, the customer must repay any discount earned in excess of the standard Option 120 discounts for the year. Customers who have the Midnight Call Option will also pay back any discount earned over the standard Option 120 discounts where applicable. | All under achievement charges will be multiplied by a factor of 1.06. If the under achievement is less than 10% of the committed volume, the charges will be multiplied by a factor of only 0.53 for Freefone and BT 0845, for BT 0870 under achievement charges will be multiplied by 1.03. |
| Early Termination | | Customers wishing to terminate a Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher volume and/or longer term commitment, must pay £24000 for a commitment of between 3 and 12 million minutes or £40000 for a higher commitment. They must also repay any term contract savings earned over the applicable Option 115 or Option 120 discounts in the current year.This also applies to any savings the customer may have received on any Midnight Calls Option. |
| Contract Revision | | Contracts can be revised upwards at each anniversary, however new discounts will not be applied retrospectively to any previous years charges. Those customers required to pay a deposit will be allowed to revise their contract upwards once within the first year. Discounts will not be applied retrospectively in such cases. | Revision downwards in the life of a Long Term Contract will only be allowed if the customer underachieves though only to the band of achievement. (Charges are payable as outlined in the paragraph 'Failure to Achieve Committed Volume'). | Customers with a Long Term Contract have the opportunity, once during each contract year and at each anniversary, to change this Long Term Contract to a Guaranteed Price Long Term Contract. They retain their existing seniority on the new contract, however, the new charges will not be applied retrospectively to previous years usage. | If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate though any new discount will not be applied retrospectively. |
| End of Term | | At the end of the Long Term Contract the customer will be given the opportunity to: - - Extend the existing contract by 1 final year:
- - Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
- - Enter a new agreement
- - Where a customer has the Midnight Calls Option the same applies to the Option.
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| Guaranteed Price Long Term Contracts | | To be eligible for a Guaranteed Price Long Term Contract, customers must have been a BT Freefone and/or BT 0845 customer for at least 1 year, with call volumes over 36 million minutes and a proven growth record. | For the duration of the contract call charges are guaranteed not to exceed the charges quoted at the commencement of the contract. Call payments are not guaranteed for the duration of the contract. | If more advantageous BT call charges or payments become available within this Part of the Price List, the customer has the option of terminating the current contract in favour of a new contract at the better charges or payments without penalty. | The minimum duration of a GPLTC contract is 5 years with a minimum annual commitment of 48 million minutes. Within the 5-year contract, the annual commitment of 48, 60, 75, 100, 125, 150, 200 or 250 million annual minutes is agreed at the start of each contract year. The paid duration of all Freefone/BT 0845/BT 0870/BT 0871/Valuecall/Domestic UFS and BT Call Director calls, though excluding any calls from Freefone Validation Service, will be totalled. The years total at the contract anniversary date will be used to determine if the yearly commitment is met. | Non Achievement Charge | | If there is a shortfall, in excess of 10% against committed volume and the achievement is greater than 36 million minutes in any one year, in the subsequent year the contract will revert to the applicable level for the volume achieved. In such cases if the customer has a Midnight Calls Option, the Option will also be revised to the applicable volume achieved. | If the new commitment volume is not met (however the achievement is greater than 36 million minutes) in the subsequent years of the contract, charges and payments will revert to the applicable level for the volume achieved and an under-achievement charge of £40000 will be payable to BT. In such cases if the customer has a Midnight Calls Option the Option will also be revised to the applicable volume achieved. | If achievement is less than 36 million minutes in any one-year then it will be treated as early termination of the contract and early termination charges will apply. In such cases if the customer has a Midnight Calls Option it will also be terminated and termination charges will be made where applicable. |
| Early Termination | | Customer wishing to terminate a Guaranteed Price Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher or similar volume and/or longer term commitment must pay £40000. Additionally, BT will determine whether the volume commitment for the current contract year has been met pro rata. If it has not been met, all call charges and call payments for the year to date will be re-calculated as if the customer had committed, pro rata, to the volumes achieved. The customer shall pay to BT the balance of all monies due. | (1) £40000; AND | (2) if the existing volume commitment for the contract year to date is not being achieved (pro rata/projected over the entire contract year), the customer will be required to pay the difference between the guaranteed charge bill payment (and call payments made) for that year and the applicable volume commitment charge (and payments) for the current achievement. They will also be required to pay the applicable volume contract charge (and payments) which would have applied, had the volume already achieved that year up to the date of termination, been maintained over the remainder of the contract year. | (3) this methodology will also apply to the Midnight Call Option. |
| Contract Revision | | Contracts can be revised upwards once during each contract year and at each anniversary, however new charges and payments will not be applied retrospectively. | If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively. |
| End of Term | | The customer will be given the opportunity to extend existing contract by one final year at the fifth year charge. | Where a customer has the Midnight Calls Option the same applies to the Option. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract. | The new Prices or Payments will not be applied retrospectively. |
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| Additional Information - Specific to These Options No Longer Available for New Service | | Migration Path for Rationalisation of Term Contracts | | BT will permit migration where customers with existing contracts are; (i) the same company, (ii) a part of the same group of companies (iii) where one existing Telemarketing Servicescustomer obtains a 50% holding or more of another existing Telemarketing Services customer and they wish to rationalise their contracts. | In such cases, and where commitment contracts need to be migrated, the following conditions apply: 1. If the total of the customers' minimum commitments from existing contracts equal the minimum commitment level of an existing contract band, the customer may migrate to a contract with that minimum commitment level. 2. If the total of the customers' minimum commitments from existing contracts does not equal the minimum commitment of an existing contract band, the customer may choose to be migrated onto the commitment band immediately below the combined minimum, as shown in the table below. | The customer will not incur early termination charges and the contract year will begin: - at the commencement of the current year of the older contract where both of the contracts are Non-commitment Term Contracts or - at the commencement of the current year of the LTC or GPLTC where one of the contracts is a Non-commitment Term Contract or - at the commencement of the current year for the larger existing contract where both of the contracts are LTC or GPLTC. In cases where the existing contracts are for the same volume commitment, the contract year will begin at the commencement of the current year of the older of the existing contracts. | Where the most appropriate commitment band for the combined minima of the existing contracts is greater than the maximum commitment available within a Long Term Contract, it may be appropriate for customers to move to a Guaranteed Price Long Term Contract in order to rationalise contracts. In this case all terms and conditions for Guaranteed Price Long Term Contracts will apply. | Alternatively customers may choose to retain the existing individual contracts and migrate at the appropriate revision dates following the principles as above. | In the event that two companies have combined their contracts into one and then cease to be one entity, (e.g. there ceases to be a 50% or more share holding by one company in another), then it will be the responsibility of the customer holding the combined contract to advise BT accordingly. In such circumstances, commitments will have to be separated and appropriate under achievement or early termination charges may become necessary. | The tables below provide an indication of the potential migration paths. |
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| Where the resultant figure from the tables above, is equal to or greater than 48m minutes, then it will be only be possible to combine commitments within a Guaranteed Price Long Term Contract. |
| | | | Call Charges will apply to BT 0870, at all times. | Call Payment - BT 0871 | |
Option 103 - High Volume - (This Option is no longer available for new service from 14.12.2001)
BT 0871: | | | | | | | -First 100,000 minutes per month, payment per second | 0.022 | 0.026 | 0.042 | 0.050 | 0.042 | 0.050 | -100,001 minutes to 500,000 minutes per month, payment per second | 0.023 | 0.027 | 0.043 | 0.051 | 0.043 | 0.051 | -500,001 minutes to 1,000,000 minutes per month, payment per second | 0.024 | 0.029 | 0.044 | 0.052 | 0.044 | 0.052 | -1,000,001 minutes to 2,000,000 minutes per month, payment per second | 0.025 | 0.030 | 0.045 | 0.053 | 0.045 | 0.053 | -2,000,001 minutes to 4,000,000 minutes per month, payment per second | 0.026 | 0.031 | 0.046 | 0.054 | 0.046 | 0.054 | -All subsequent call minutes, payment per second | 0.026 | 0.031 | 0.046 | 0.054 | 0.046 | 0.054 |
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| Options 110, 110 (3 Year Contract), 115 and 120 - Freefone & BT 0845 | | No longer available for new supply. | | Call Prices | | Charges are shown per minute however are charged per second rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
Option 110: (No longer available for new supply) | | | | | | | | | -Cumulative Paid Duration (minutes per month) | | | | | | | | | -0 - 30,000 | 8.10 | 9.518 | 10.80 | 12.690 | 5.28 | 6.204 | 7.92 | 9.306 | -30,001 + | 7.20 | 8.460 | 9.60 | 11.280 | 4.56 | 5.358 | 6.84 | 8.037 | Option 110 (3 year contract) (No longer available for new supply) | | | | | | | | | -Cumulative Paid Duration (minutes per month) | | | | | | | | | - 0 - 1,500 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | - 1,501 - 30,000 | 7.38 | 8.672 | 9.84 | 11.562 | 4.62 | 5.429 | 6.93 | 8.143 | - 30,001+ | 6.48 | 7.614 | 7.26 | 8.531 | 4.32 | 5.076 | 6.48 | 7.614 | Option 115: (No longer available for new supply) | | | | | | | | | -Cumulative Paid Duration (minutes per month) | | | | | | | | | -0 - 30,000 | 8.10 | 9.518 | 10.80 | 12.690 | 5.28 | 6.204 | 7.92 | 9.306 | -30,001 - 100,000 | 7.20 | 8.460 | 9.60 | 11.280 | 4.56 | 5.358 | 6.84 | 8.037 | -100,001 + | 6.30 | 7.403 | 8.40 | 9.870 | 3.84 | 4.512 | 5.76 | 6.768 | Option 120: (No longer available for new supply) | | | | | | | | | -Cumulative Paid Duration (minutes per month) | | | | | | | | | -0 - 100,000 | 7.20 | 8.460 | 9.60 | 11.280 | 4.56 | 5.358 | 6.84 | 8.037 | -100,001 - 1,000,000 | 6.30 | 7.403 | 8.40 | 9.870 | 3.84 | 4.512 | 5.76 | 6.768 | -1,000,001 + | 5.88 | 6.909 | 7.80 | 9.165 | 3.60 | 4.230 | 5.40 | 6.345 |
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| Options 121, 123, 125 - Freefone and BT 0845 | | Options 121, 123 and 125 - No longer available for new supply. | The minimum periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher volume and/or longer term commitment, must pay the relevant option fees for the unexpired portion of the contract. | Free weekly paper statistics reports are available on nominated numbers within these options | | Options 121, 123, 125 Call Charges | | Options 121, 123 and 125 - No longer available for new supply. | Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. |
Option 121: (No longer available for new supply) | | | | | | | -0 - 480 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | -481 - 20,000 | 9.60 | 11.280 | 5.88 | 6.909 | 7.14 | 8.390 | -20,001 - 150,000 | 7.44 | 8.742 | 5.10 | 5.993 | 5.94 | 6.980 | -150,001 - 250,000 | 6.60 | 7.755 | 4.56 | 5.358 | 5.52 | 6.486 | -250,001 - 1,250,000 | 6.24 | 7.332 | 3.84 | 4.512 | 5.16 | 6.063 | -1,250,001 + | 6.12 | 7.191 | 3.60 | 4.230 | 5.10 | 5.993 | Option 123: (No longer available for new supply) | | | | | | | -0 - 600 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | -601 - 20,000 | 9.42 | 11.069 | 5.58 | 6.557 | 7.08 | 8.319 | -20,001 - 150,000 | 7.26 | 8.531 | 5.10 | 5.993 | 5.88 | 6.909 | -150,001 - 250,000 | 6.42 | 7.544 | 4.50 | 5.288 | 5.46 | 6.416 | -250,001 - 1,250,000 | 6.18 | 7.262 | 3.78 | 4.442 | 5.1 | 5.993 | -1,250,001 + | 6.06 | 7.121 | 3.6 | 4.230 | 5.04 | 5.922 | Option 125: (No longer available for new supply) | | | | | | | -0 - 750 | 0.00 | 0.000 | 0.00 | 0.000 | 0.00 | 0.000 | -751 - 20,000 | 9.24 | 10.857 | 5.58 | 6.557 | 6.48 | 7.614 | -20,001 - 150,000 | 6.96 | 8.178 | 5.1 | 5.993 | 5.34 | 6.275 | -150,001 - 250,000 | 6.36 | 7.473 | 4.5 | 5.288 | 5.28 | 6.204 | -250,001 - 1,250,000 | 6.12 | 7.191 | 3.78 | 4.442 | 4.98 | 5.852 | -1,250,001 + | 5.88 | 6.909 | 3.6 | 4.230 | 4.92 | 5.781 |
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| Telemarketing Service (Ts) Commitment - Across All Services | | Freefone, BT 0845, BT 0870 and BT 0871 customers with over 1 million accumulated minutes per year may subscribe to TS Commitment. TS Commitment customers are required to agree to a volume commitment level and a fixed contract period of 1, 3 or 5 years. TS Commitment customers may also subscribe to the Midnight Calls Option. Applying to Freefone and BT 0845 calls only, this option provides reduced call prices between 10.00pm and 6.00am Monday - Friday and all day on Saturday and Sunday in return for a quarterly option fee. Customers with an existing Long Term Contract or Guaranteed Price Long Term Contract may terminate their contract without incurring an underachievement or early termination charge on condition they subscribe to a TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume. | For example, a customer currently on the third year of a 5 year 24 million minutes Long Term contract may transfer to a fresh 3 or 5 year 24 million minutes TS Commitment contract. | A customer on an 18 million minutes Long Term Contract either 3 or 5 years may sign a fresh 12 million minutes 3 or 5 year term TS Commitment contract respectively and terminate their existing contract without incurring termination charges. However, if the customer is not achieving 18 million minutes within the LTC then, they will incur the appropriate LTC under achievement charges. If the 18 million minute customer wishes to terminate the LTC contract to subscribe to a TS Commitment before the LTC contract anniversary, they will only incur under achievement charges if the current minute achievement pro rated to the contract anniversary, is less than 18 million minutes. | By subscribing to TS Commitment, the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges and call payments for BT 0871 as detailed below. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The TSC Customer would not incur under-achievement or early termination charges. | The new Prices or Payments will not be applied retrospectively. | The following benefits are also available free to TS Commitment customers. |
| Reports & Controls | | (See relevant subpart within this Part ). | The figures in the table below show the maximum free entitlement available to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports. |
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| Service | | Summary of the available Service benefits: |
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| TS Commitment Call Charges | | Calls are charged in seconds rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Inbound call payments will be rounded down to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. | Charges shown for TSC (Freefone, BT 0845 and BT 0870) below are Advanced Scheme 2 rates. For Advanced scheme 1 a supplement applies - see section 266. Basic call reductions are detailed later in this part. |
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| TS Commitment - Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment) | | The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the TS Commitment volume level and the contract term. The Midnight Calls Option may be added to a TS Commitment at any point during the lifetime of the TS Commitment contract. |
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| TS Commitment - Midnight Calls Call Charges | | Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment) | |
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| TS Commitment BT 0870 Call Charge Rates | |
| | 1 Year Term | Call Charges will apply to BT 0870, at all times. | 3 Year Term | Call Charges will apply to BT 0870, at all times. | 5 Year Term | Call Charges will apply to BT 0870, at all times | TS Commitment BT 0871 Call Payment Rates (No Minimum Duration Applies) | 1 Year Term |
| * - Calculated on per second basis |
| 3 Year Term | |
| * - Calculated on per second basis |
| 5 Year Term | |
| * - Calculated on per second basis |
| 1 Year Term | |
| * - Calculated on per second basis |
| 3 Year Term | |
| * - Calculated on per second basis |
| 5 Year Term | |
| * - Calculated on per second basis |
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| TS Commitment Call Charge Reduction for Basic Service Calls Only (Freefone and BT 0845 Basic Calls) | | The following charge reduction is applied to the above Freefone/BT 0845 charge (inc. Midnight Call Option charge) at the appropriate band for basic service calls. Where no band is shown there is no charge reduction for basic calls. |
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| TS Commitment Advanced Call Supplements | | See relevant subpart within this Part. | These apply in addition to the TS Commitment Freefone, BT 0845 Call (inc. Midnight Call Option Call) and BT 0870 call charge. There are no call supplements on BT 0871 payments. | Reports and Controls |
| Icm Contractual Alignment | | ICM Customers who commit to a 3 or 5 year Telemarketing Services Commitment Package will be entitled to upgrade their Intelligent Contact Management Connection and Rental Prices to the corresponding TS Commitment level. For example, a customer who has a 3 year ICM contract and a 5 year TS Commitment contract will enjoy ICM 5 year rental prices while continuing to have a 5 year TS Commitment contract. There is no need to sign a separate ICM contract for this rental discount. Other ICM terms and conditions, as in the BT Price List, remain applicable. | Ts Commitments | | To subscribe to TS Commitment customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment. | Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT 0871, BT Call Director and Valuecall services can be used to make up the volume commitment level. | If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract. | The new Prices or Payments will not be applied retrospectively. |
| Under Achievement Charge | | At the anniversary of the TS Commitment (i.e. 1 year from the date on which the contract was originally signed) the total paid duration of all relevant services: Freefone/BT 0845/BT 0870/BT 0871/Valuecall/Domestic UFS and BT Call Director calls will be totalled. The year's total at the TS Commitment anniversary date will be used to determine if the yearly commitment has been met. | If there is a shortfall between the actual achievement and the committed volume in any one year the under achievement charges will be calculated using the tables below; |
| * The re-pricing calculations will be made using the prices effective on the TS Commitment anniversary date and will apply to the whole year. This also applies to any savings on any calls in Midnight Calls Option. For under achievement charging purposes, appropriate rate implies the TSC commitment tier most appropriate to customers level of achievement e.g a customer committed to a 12m minute TSC contract achieving 7m minutes is most appropriate to a 6m contract. | Also, where a customer generates an under achievement charge, the customer will also pay the additional equivalent of one year's fixed Under Achievement Charge as detailed in the table below. |
| - Example
- This shows the Under Achievement Charge incurred by a customer (with Freefone numbers) who has signed for a 5-year, 24 million minute Advance Scheme 2 contract but who achieves only 20 million minutes within a contract year.
- The Under Achievement Charges are calculated as follows:
- Cost for 20 million mins @ 24 million min commitment level rate will be 20m x 3.96ppm (at current rates) = £792000
- Cost for 20 million mins @ 12 million min commitment level rate will be 20m x 4.08ppm (at current rates) = £816000
- The amount payable is the difference between the above + the Fixed Under Achievement charge.
- (£816000 - £792000) + £5000 (at current rates)
- TOTAL Under Achievement Charge payable by the customer to BT is £29000
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| Early Termination | | Termination charges will apply to a customer who wishes to terminate their TS Commitment contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS Commitment year. | If a customer terminates their TS Commitment and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges. |
| Early Termination Charges | | Customers who terminate their TS Commitment contract before the expiry of the full contract term will be liable for the following charges. | 1 year contract | Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate. | 3 or 5 year contract | Customers on a 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the cointract, see table below; |
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| Contract Revision | | Contracts can be revised upwards at each anniversary and once during each contract year, however new discounts will not be applied retrospectively. Customers will be expected to achieve their revised committed minutes by the contract anniversary. | Contracts may be downgraded once during the 1st year and can only be downgraded by one level, e.g. 800m to 550m or 350m to 250m etc. For the remainder of the contract, the customer will be paid at the rates applicable to the new level. | Revision downwards at a contract anniversary in the life of a TS Commitment contract will only be allowed if the customer underachieves and then only down to the level of achievement. Underachievement charges will be payable as outlined in the paragraph `Under Achievement Charges'. | If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively. | Ts CommitmentPlus - Conditions | | To subscribe to TS CommitmentPlus customers must be able to demonstrate that they will achieve 100% of their proposed annual commitment. | Call minutes on Freefone, BT 0845, BT 0870, BT 0871 and Valuecall services can be used to make up the volume TS CommitmentPlus level. | TS CommitmentPlus customers will be ineligible for BT Dual Discount. | Minimum call duration will be 45 seconds within TS CommitmentPlus for 0800/0845 products with effect from the 7th June 2008 unless otherwise stated on the order form. There will be no minimum call duration for 0870/0871 - payment will be on a per second basis. | Contracts will be offered on a 3 year basis only. In the case of existing customers on Telemarketing Services Commitment (TSC), General Price Long Term Contract (GPLTC) or Long Term Contracts (LTC), customers will be able to migrate across to TS CommitmentPlus without early termination or under-achievement charge provided they recommence a new 3 year TS CommitmentPlus contract.. | There will be no midnight call option available within TS CommitmentPlus. | There will be no variant prices for Basic, Advanced scheme 1 & 2 options within TS CommitmentPlus. | Customers may opt for one package only i.e. they cannot split their volumes to take advantage of more than one best price product. | Customers cannot elect to downgrade their TS CommitmentPlus contract to standard TSC or 100m Minute TS CommitmentPlus during the contract term. | There will be no under-achievement or early termination flexibilities. If a customer decides to terminate their contract early or under-achieves on volumes by contract end date, the following charges will apply: - Under-achievement Charge - At the end of the contract period, the customer will pay the difference between committed TS CommitmentPlus volumes less actual volumes achieved multiplied by 0.3p per minute (ppm) e.g. a 200 million minute customer who delivers 150 million mins will be charged 50 million X 0.3p = £150000.00
- Early termination charge - The customer will pay the difference between committed TS CommitmentPlus volumes less actual volumes achieved multiplied by 0.3ppm for the remainder of that contract year PLUS a fixed fee of £60000.00 (200m) or £40000.00 (100m) for each remaining year of the contract, e.g. a 100 million TS CommitmentPlus customer who delivers 90 million minutes in year 1 only will pay 10 million X 0.3ppm Plus £40000 X 2 = £110000.00
| Customers on a 100 million minute TS CommitmentPlus contract can elect to upgrade their contract once during the 3 year contract term but commit to deliver the total minutes of the new level within the outstanding term, not a pro-rated value. | Customer Service Guarantee Scheme - This will apply as per standard TSC conditions. | Customers who opt into TS CommitmentPlus will be able to utilise an 0800 dial up number to access their call stats. | Conditions Specific To Withdrawn Services | BT 0844 and 0871 Options - Not available for new supply. | Volume thresholds on BT 0844 and 0871 options relate to call minutes for BT 0844 and 0871 services only. Where option Schemes have Committed Call Volume thresholds, these relate to the accumulated call minutes to BT 0844 and 0871 Services billed to a single telephone billing number. During each calendar month the volume of call minutes is continuously measured against the threshold and once the threshold is reached the increased call payments apply to all additional calls until the end of the calendar month. | Option 103 - BT 0844 and 0871 - Not available for new supply | Payments will be made on a quarterly basis. | Above is conditions section but withdrawn services | Freefone and BT 0845 Options - Not available for new supply | Where option Schemes have Committed Call Volume thresholds, these relate to the accumulated call minutes for Freefone and BT 0845 services billed to single telephone billing number. During each calendar month the volume of call minutes is continuously measured against the threshold. Once the threshold is reached, reduced call charges apply to all additional calls until the end of the calendar month. | Option 103, 3 Year Contract - Not available for new supply | The Minimum Period of service for Option 103 - 3-year term is 3 years. | If the Customer wishes to terminate a 3 year Contract before the end of the term and decide not to subscribe to a new contract with a higher CCV and/or longer Minimum Period; the Customer must pay the Option fee for the un-expired portion of the Contract. | In the event of the Call Payment rates on Option 103 3-year term falling to equal or below the Call Payment rate made on the standard Option 103, the Customer may terminate the contract without early termination charges providing that the notice is given within two weeks of the Customer being notified of the change. | Options 121, 123 and 125 (Not Available for New Supply) | The Minimum Periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. If the Customer wishes to terminate before the Minimum Period expires, and the Customer decides not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher CCV and/or longer Minimum Period, the Customer must pay the relevant option fees for the un-expired portion of the Contract. | Option 125 High Volume (Not Available for New Supply) | The Minimum Period of service for Option 125 (High Volume) is 5 years. If the Customer wishes to terminate before the Minimum Period expires, and the Customer decides not to subscribe to a TS High Volume (TSHV) Contract, the Customer must pay a termination charge at a rate of £5000 (Exc. VAT) per year (or part therof) for the un-expired portion of the Contract. | Option 110 3-Year Contract (Not Available for New Supply) | The Minimum Period of service for Option 110 (3-year term) is 3 years. Customers wishing to terminate before the Minimum Period expires, and deciding not to subscribe to a new contract with a higher CCV and/or longer Minimum Period, must pay the option fee for the unexpired portion of the Contract. |
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| Additional Information | | The tables below provide an indication of the potential migration paths. |
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BT Price List