In accordance with the Conditions for BT Business Broadband Advanced, if the Customer terminates the contract within the Minimum Period, the Customer shall pay BT any applicable rental charges for the remainder of the Minimum Period.

Migration from the service BT Business Broadband to BT Business Broadband Advanced is allowed at any time even during the minimum 12 month period, without payment of any outstanding rental subject to the conditions specified below. This overrides Condition 21.2 in the BT Business Broadband Service contract. Before migration, any outstanding connection charges for the BT Business Broadband service must be paid in full. BT Business Broadband Advanced Service connection charges will apply.

• -BT will credit up to a maximum of £540.00 excluding VAT for any termination fee raised by ceasing the BT Business Broadband service.
• -The Customer is required to supply a copy of the final bill for the BT Business Broadband service within 3 months of the provision of the BT Business Broadband Advanced service.
• -The BT Business Broadband service must be ceased within 28 days of the BT Business Broadband Advanced service being provided.

Charges are raised per single Metallic Path Facility.

A Speed Re-grade will incur a one off re-grade fee that will be billed on the Customer's next bill.

A new Minimum Period of 12 months will apply to any request for a Speed Re-grade.

For a Speed Re-grade to a higher bandwidth during the Minimum Period, the Customer will not have to pay any outstanding Minimum Period rental charges for the original Service.

For a Speed Re-grade to a lower bandwidth during the Minimum Period, the Customer will be required to pay BT any outstanding Minimum Period rental charges for the original Service.

Move to new Premises will be charged for as outlined above. Please see Section 1. Part 12 for information relating to External shift of Exchange line wiring. See also Section 15 Part 7 for Timescale charges where applicable.

An internal shift is where the main socket is moved to another location within the same Premises. Charges apply to shifts during the Normal Working Hours. See Section 15 Part 7

Customers will be informed of the following additional charges where no spare copper is available to provide a new MPF:

A one off cancellation charge will apply to any order cancelled 3 or less working days before the Customer confirmed appoitment date, or at any time after the appointment date has been passed (i.e. in the case of re-appointments). In addition to the cancellation charge, the full cost of any additional work which has been specifically incurred for the order by the time of cancellation e.g. provision of the Metallic Path Facility, will be recovered.

The Customer may also incur an Abortive Visit Charge if one or more site visits have been conducted prior to cancellation of an order.

BT reserves the right to raise an Abortive Visit Charge in the following cases:-

• -When a BT engineer attends an incorrect address as provided by the Customer.
• -When a BT engineer arrives to carry out the installation at the address provided by the Customer, but the Customer no longer wants the installation completed.
• -When entry is refused to the Customer's address, or no access can be gained at the appointed time agreed between BT and the Customer.
• -When the Customer reports a fault and a BT engineer attends the Customer address and discovers the fault is not due to BT.

When the Customer reported problem, which is not verified by BT and, following the Customer's request for an engineering visit, BT cannot confirm the existence of the Customer's reported fault.