BT LogoBT Price List

Section 2:Call Charges & Exchange Line Services

Part 6:Freefone 0800, BT 0845, BT 0870, BT Contactcall 0844 and 0871 & BT Call Director


Subpart 2:Telemarketing Service Freefone, BT 0845, BT 0870 & BT Call Director Services Options No Longer Available for New Service

Call Charges Reduction for Basic Service - Not Available to New Customers.

0845 CHANGES

CALL CHARGES FOR 0845 NUMBERS

Ofcom may introduce a change in regulation which will affect call charges to 0845 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

0870 CHANGES

CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS - IMPORTANT CHANGES IN 2009

(i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, if applicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges.

(ii) Ofcom's implementation of a change in regulation on 1st August 2009 affects call charges to 0870 numbers. From this date, Call Payments are withdrawn and Call Charges apply. Other changes to terms and conditions apply. Please refer to the relevant sub parts of this Part for details.

CONTRACTS ENTERED INTO BEFORE THE 19TH JANUARY 2007 WHICH INCLUDE THE 0870 NUMBER RANGE

In the event that Ofcom introduces changes in regulation in 2009 which result in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02), the following will apply from the date the change in regulation takes effect (the “Effective Date”):

(i) BT will cease paying Call Payments against 0870 numbers and the Customer will be liable to pay call charges. Details of call charges that will apply have been or will be supplied in writing to the Customer prior to the Effective Date.

(ii) Customers who elect to move to a new contract with BT for a new number in the 0800, 0808, 0844, 0871 or 03 ranges will not be liable to pay early termination or underachievement charges if the new contract is entered into prior to the Effective Date.

In the event of any conflict with other paragraphs in this sub-part, paragraphs (i) and (ii) above will take precedence.

Call charges on Options 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder), Freefone/BT 0845, 105, 110 (3 year contract), 121, 123, 125, 125HV and BT Reward which do not use Advanced Features or Intelligent Contact Management i.e. Basic Service will be subject to the following call charge reductions as set out below. Where a charge is shown as nil, 0 or free, no reduction applies. Options 110 (3 year contract), 121, 123 and 125 are no longer available for new supply from 19 April 2001.



Basic Service



Reduction in Call Charges

Charge

Exc VAT

Inc VAT

p

p

Options 100/101/102 (Business Builder)

- per minute (or part thereof) for each charge rate period

1.000

1.150

Options 105, 110 (3 year contract), 121, 123, 125 (including 125HV) and BT Reward - Options 110 (3 year contract), 121, 123 and 125 no longer available for new supply from 19.04.2001.

- per second (or part thereof) with a minimum call duration of 45 seconds with effect from 7th June 2008 unless otherwise stated on the order form.

0.016

0.019

Options No Longer Available for New Service

Option Fees



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 100 (Business Builder), 101 (Business Builder) and 102 (Business Builder)

39.97

45.97

Option 102 (Business Builder) - Deliver to Mobile

39.97

45.97

Option 102 (Business Builder) - Autodivert Package

60.97

70.12

Inbound Business Builder Opt102 (PSTN & Mobile)

39.97

45.97

Call Charges - No Longer Available for New Service

Calls to Mobile Phones

The Call Charges or Call Payments shown in this Part are, unless otherwise stated, the standard Call Charges applicable for Calls delivered to a PSTN/ISDN number, where the PSTN/ISDN call would be charged at BT 0870 rate or below. If a Customer nominates a Deliver To Number (DTN) which would be charged at rates applicable to fm1-12-13 chargebands then Calls to those numbers will be charged at the following rates regardless of the Customer's Freefone, BT 0845, BT 0870 or BT Contactcall 0844 and 0871 option. Reductions for Basic Service (where appropriate) and supplements for Advanced Features provided under Scheme 1 apply.



Day

Evening

Weekend

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

p

p

p

p

p

p

Charges per minute, charged per second (minimum duration 45 seconds with effect from the

7th June 2008 unless otherwise stated on the order form.)

Calls to mobile phones

22.98

26.427

18.90

21.735

11.10

12.765

Call Charges

Calls are charged per minute or part.



Freefone Calls

BT 0845 Calls

Cheap

Daytime

Cheap

Daytime

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

Option 100 (BUSINESS BUILDER), and option 101 (BUSINESS BUILDER) & OPTION 102 (BUSINESS BUILDER):

-Cumulative Paid duration (minutes per month)

-0 - 180

nil

nil

nil

nil

nil

nil

nil

nil

-181+

9.50

10.925

9.50

10.925

7.50

8.625

7.50

8.625

Option 102 (BUSINESS BUILDER) - autodivert package (no per minute supplements for using Advanced Features apply)

-Cumulative Paid duration (minutes per month)

-0 - 180

nil

nil

nil

nil

nil

nil

nil

nil

-181+

10.50

12.075

10.50

12.075

8.50

9.775

8.50

9.775

Calls are charged per minute or part.



Freefone Calls

Day

Evening

Weekend

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

p

p

p

p

p

p

Option 102 (BUSINESS BUILDER) - autodivert package where one or more numbers is to a mobile phone

-Cumulative Paid duration (minutes per month)

-First 60 Minutes

nil

nil

nil

nil

nil

nil

-Calls to UK PSTN/ISDN Numbers 61+

10.50

12.075

10.50

12.075

10.50

12.075

-Calls to Mobile Numbers 61+

24.00

27.600

19.92

22.908

12.12

13.938

Option 102 (BUSINESS BUILDER) calls routed via a basic translation directly to a mobile phone number (no further reductions for basic service apply)

-Cumulative Paid duration (minutes per month)

-First 60 Minutes

nil

nil

nil

nil

nil

nil

-61+

22.02

25.323

17.94

20.631

10.14

11.661

Calls are charged per minute or part.



BT 0845 Calls

Day

Evening

Weekend

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

Exc VAT

Inc

VAT

p

p

p

p

p

p

Option 102 (BUSINESS BUILDER) - autodivert package where one or more numbers is to a mobile phone

-Cumulative Paid duration (minutes per month)

-First 60 Minutes

nil

nil

nil

nil

nil

nil

-Calls to UK PSTN/ISDN Numbers 61+

8.50

9.775

8.50

9.775

8.50

9.775

-Calls to Mobile Numbers 61+

24.00

27.600

19.92

22.908

12.12

13.938

Option 102 (BUSINESS BUILDER) calls routed via a basic translation directly to a mobile phone number (no further reductions for basic service apply)

-Cumulative Paid duration (minutes per month)

-First 60 Minutes

nil

nil

nil

nil

nil

nil

-61+

22.02

25.323

17.94

20.631

10.14

11.661

Option 100 (BT 0870) is also available to BT 0870 customers..A Call Charge will apply. There is no Option fee charged to the customer by BT.

Option 103 - BT 0870 and BT Contactcall 0871

Option 103 and its variants (including 3 Year contract, and BT 0870 in the TSC - see below)cannot be used with Advanced Service Scheme 1.

Option 103 is charged per second, with no minimum duration. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.Option 103 (3 year contract) and Option 103 High Volume come with free weekly paper statistics.

Customers with Option 103 or Option 103 (3 year contract) with BT Contactcall 0871, generating over 10,000 minutes monthly will receive call payments. For Option 103 High Volume customers, payments will be made for all minutes. Payments will be made on a quarterly basis.

Option Fees



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 103

nil

nil

Option 103 (3 year contract)

100.00

115.00

Call Charge - BT 0870

Call Charges will apply to BT 0870, at all times.

Call Payment - BT Contactcall 0871





Day



Evening



Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 103 - BT Contactcall 0871

-First 10,000 minutes per month

nil

nil

nil

nil

nil

nil

-10,001 minutes to 11,000 minutes per month, payment per second

0.165

0.190

0.385

0.443

0.385

0.443

-All subsequent call minutes, payment per second

0.015

0.018

0.035

0.041

0.035

0.041

Option 103 - 3 Year Contract -

BT Contactcall 0871:

-First 10,000 minutes per month

nil

nil

nil

nil

nil

nil

-10,001 minutes to 11,000 minutes per month, payment per second

0.187

0.215

0.407

0.468

0.407

0.468

-All subsequent call minutes, payment per second

0.017

0.020

0.037

0.043

0.037

0.043

Option 105 - Freefone and BT 0845

Option Fee



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 105

100.00

115.00

Call Prices

Charges are shown per minute however are charged in seconds rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form . Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny. Free weekly paper statistics reports are available on nominated numbers within this option









Pence per minute

Freefone Calls

BT 0845 Calls

Cheap

Daytime

Cheap

Daytime

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

Option 105

9.6

11.040

9.6

11.040

5.88

6.762

7.14

8.211

125 High Volume - Freefone and BT 0845

The minimum period of service for Option 125 (High Volume) is 5 years. Customers who wish to terminate before the minimum period expires, and decide not to subscribe to a TS High Volume (TSHV) contract must pay a termination charge at a rate of £5000.00 (Excl. VAT) per year (or part thereof) for the unexpired portion of the contract.



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 125 (5 Year Contract) High Volume

10000.00

11500.01

125 High Volume Call Charges





Call Price per minute





Cumulative Paid Duration

(Minutes Per Month)

Freefone Calls

Call Price per minute

BT 0845 Calls

Call Price per minute

At All Times

Cheap

Daytime

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 125 (High Volume):

-0 - 75,000

0.00

0.000

0.00

0.000

0.00

0.000

-75,001 - 150,000

6.72

7.728

5.04

5.796

5.28

6.072

-150,001 - 250,000

6.3

7.245

4.44

5.106

5.22

6.003

-250,001 - 1,000,000

5.46

6.279

3.72

4.278

4.92

5.658

-1,000,001 +

5.4

6.210

3.54

4.071

4.86

5.589

BT Reward

The minimum period of service for BT Reward will be 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not to subscribe to a new BT Reward/TS Commitment contract with a higher volume and/or longer-term commitment, must pay the relevant number rental fees per BT Reward number for the unexpired portion of the contract.

Customers with an existing Option 121, 123 or 125 contract may terminate their contract without incurring an early termination charge if they subscribe to a BT Reward or TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume.

BT Reward customers may request free access to web stats. This will be available to a maximum of 2 users across all numbers nominated within the customers BT Reward package. BT Reward web stats will be made available on an opt-in basis only.

Advanced Scheme 2 Prices are shown below on a per minute basis but are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. For Basic prices, see Call Charge Reductions for Basic Service, as detailed earlier in this part. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.





Call Price per minute





Cumulative Paid Duration

(Minutes Per Month)

Freefone Calls

Call Price per minute

BT 0845 Calls

Call Price per minute

At All Times

At All Times

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

BT Reward - 1 Year Contract

-0 - 180

12.96

14.904

12.3

14.145

-181 - 1,000

8.4

9.660

6.78

7.797

-1,001 - 6,000

8.28

9.522

6.42

7.383

-6,001 - 35,000

7.38

8.487

5.76

6.624

-35,001 - 40,000

7.14

8.211

5.4

6.210

-40,001 - 150,000

7.02

8.073

5.16

5.934

-150,001 +

6.12

7.038

5.1

5.865

BT Reward - 3 Year Contract

-0 - 180

12.3

14.145

12.06

13.869

-181 - 1,000

8.34

9.591

6.66

7.659

-1,001 - 6,000

8.16

9.384

6.12

7.038

-6,001 - 35,000

7.32

8.418

5.34

6.141

-35,001 - 40,000

7.08

8.142

5.22

6.003

-40,001 - 150,000

6.96

8.004

5.10

5.865

-150,001 +

6.06

6.969

5.04

5.796

BT Reward - 5 Year Contract

-0 - 180

12.06

13.869

11.64

13.386

-181 - 1,000

8.1

9.315

6.24

7.176

-1,001 - 6,000

7.74

8.901

6.0

6.900

-6,001 - 35,000

6.96

8.004

5.22

6.003

-35,001 - 40,000

6.84

7.866

4.92

5.658

-40,001 - 150,000

6.72

7.728

4.86

5.589

-150,001 +

5.88

6.762

4.8

5.520

Service

Customers taking TS Commitment will be entitled to:

-Service Management.

-Service Assurance (where applicable).

  • Abolition of the following 'ad hoc' charges:
  • -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
  • -Charge for change to Telemarketing number (including DTN change)
  • -Advanced Feature change data per feature node
  • -EIS change time slots - time of day
  • -TS Commitment architecture charge per advanced routing plan
  • - An ICM period contract which will run concurrently with the Commitment contract for the same period.
  • Customers committing to a volume level of 48 million minutes or higher are also entitled to:
  • -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).

Within these contracts Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number.

Telemarketing Service (Ts) High Volume - Not Available for New Supply

TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services customers willing to commit over 50,000 inbound minutes per annum.

Freefone 0800, BT 0845, BT 0870 customers with over 50,000 accumulated minutes per year and/or BT Contactcall 0871, BT Contactcall 0844 and BT DQC 118 customers with over 100,000 accumulated minutes per year may subscribe to TS High Volume. Depending on the customers product mix, the customer is required to agree to a volume commitment of over 50,000 (0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 188) minutes per year for a contract period of 1, 2, 3 or 5 years. Valuecall products may also contribute to volumes.

Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125 contract may terminate their existing contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume contract with a term longer than the un-expired period of the existing contract and / or an equivalent or higher volume.

By subscribing to a TS High Volume Contract, the customer is entitled to the Freefone, BT 0845, BT 0870 and BT Contactcall 0844 (100k - 12m minutes) call charges and call payments for BT Contactcall 0871 and BT Contactcall 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable commitment band and prices not listed, please contact your Account Manager or Service Management.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments.

The new Prices or Payments will not be applied retrospectively.

TS High Volume customers will be ineligible for BT Dual Discount.

The minimum call duration within TS High Volume is 45 seconds for 0800/0845 and 0844 (100k - 12m minutes) products with effect from the 7th June 2008 and for 0870 with effect from 1st August 2009 unless otherwise stated on the order form . There is no minimum call duration for 0871, 0844 (24m - 300m minutes) or BT DQC 118 products.

Call delivery using advanced Scheme 1 is not available with TS High Volume contracts.



Basic

Freefone

BT 0845

1yr

3yr

5yr

1yr

3yr

5yr

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

p

p

50k

5.94

6.831

5.88

6.762

5.76

6.624

4.62

5.313

4.56

5.244

4.44

5.106

0.1m

5.28

6.072

5.22

6.003

5.1

5.865

4.26

4.899

4.2

4.830

4.08

4.692

0.2m

5.16

5.934

5.1

5.865

4.98

5.727

3.84

4.416

3.78

4.347

3.66

4.209

0.5m

4.98

5.727

4.92

5.658

4.8

5.520

3.12

3.588

3.06

3.519

3.0

3.450

1m

4.5

5.175

4.38

5.037

4.26

4.899

2.1

2.415

1.92

2.208

1.74

2.001

24m

4.14

4.761

4.02

4.623

3.9

4.485

1.8

2.070

1.68

1.932

1.56

1.794

48m

4.02

4.623

3.9

4.485

3.78

4.347

1.68

1.932

1.56

1.794

1.44

1.656

Call Charges will apply to BT 0870, at all times.

BT Contactcall 0844 - 1 Year



Vol min/y

Contactcall 0844

1 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1m (CALL CHARGE)

5.7

6.555

3.6

4.140

3.18

3.657

0.2m (CALL CHARGE)

5.52

6.348

3.48

4.002

3.0

3.450

0.5m (CALL CHARGE)

5.16

5.934

3.18

3.657

2.82

3.243

1m (CALL CHARGE)

2.1

2.415

0.0

0.000

0.0

0.000

24m Call Payment

0.0

0.000

0.3

0.345

0.54

0.621

48m Call Payment

0.0

0.000

0.54

0.621

0.78

0.897

BT Contactcall 0844 - 2 Year

BT Contactcall 0844 - 3 Year



Vol min/y

Contactcall 0844

3 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1 (CALL CHARGE)

5.4

6.210

3.3

3.795

2.94

3.381

0.2 (CALL CHARGE

5.22

6.003

3.18

3.657

2.76

3.174

0.5 (CALL CHARGE)

4.92

5.658

2.94

3.381

2.58

2.967

1 (CALL CHARGE)

1.86

2.139

0.0

0.000

0.0

0.000

24 Call Payment

0.0

0.000

0.42

0.483

0.66

0.759

48 Call Payment

0.0

0.000

0.66

0.759

0.9

1.035

BT Contactcall 0844 - 5 Year



Vol min/y

Contactcall 0844

5 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1m Call Charge

5.16

5.934

3.06

3.519

2.64

3.036

0.2m Call Charge

4.86

5.589

2.76

3.174

2.34

2.691

0.5m Call Charge

4.56

5.244

2.46

2.829

2.04

2.346

1m Call Charge

1.62

1.863

0.0

0.000

0.0

0.000

24m Call Payment

0.0

0.000

0.54

0.621

0.78

0.897

48m Call Payment

0.0

0.000

0.78

0.897

1.02

1.173

BT Contactcall 0871 - 1 Year

0871 Combined - 1 Year



Vol min/y

Contactcall 0871

1 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1

1.2

1.380

2.46

2.829

2.58

2.967

0.2

1.32

1.518

2.76

3.174

2.88

3.312

0.5

1.62

1.863

3.06

3.519

3.18

3.657

1

1.80

2.070

3.36

3.864

3.48

4.002

24

2.04

2.346

3.60

4.140

3.72

4.278

48

2.28

2.622

3.72

4.278

3.84

4.416

BT Contactcall 0871 - 2 Year

BT Contactcall 0871 - 3 Year



Vol min/y

Contactcall 0871

3 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1

1.26

1.449

2.64

3.036

2.76

3.174

0.2

1.5

1.725

2.94

3.381

3.06

3.519

0.5

1.8

2.070

3.24

3.726

3.36

3.864

1

1.92

2.208

3.54

4.071

3.66

4.209

24

2.16

2.484

3.78

4.347

3.9

4.485

48

2.46

2.829

3.9

4.485

4.02

4.623

BT Contactcall 0871 - 5 Year



Vol min/y

Contactcall 0871

5 Year

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

0.1

1.38

1.587

2.82

3.243

2.94

3.381

0.2

1.68

1.932

3.12

3.588

3.24

3.726

0.5

1.98

2.277

3.42

3.933

3.54

4.071

1

2.04

2.346

3.72

4.278

3.84

4.416

24

2.28

2.622

3.96

4.554

4.08

4.692

48

2.4

2.760

4.08

4.692

4.2

4.830

Reports & Controls

Reports & Controls

(See relevant subpart within this Part ).

The figures in the table below show the maximum free entitlement available, on an opt-in basis, to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports.





Annual Million Minute

Commitment



Web Simple Control,

Users for each

service



Web Simple

Control Numbers



Full Control Numbers



Web RAPID reports numbers

50k

2

No Charge

0

2

0.1

2

No Charge

0

2

0.2

2

No Charge

0

2

0.5

2

No Charge

0

2

1

2

No Charge

0

2

24

4

No Charge

4

4

48

4

No Charge

20

4

Service

Customers on TS High Volume Commitments of 1million or above will be entitled to:

-Service Management.

-Service Assurance (where applicable).

  • Abolition of the following 'ad hoc' charges:
  • -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
  • -Charge for change to Telemarketing number (including DTN change)
  • -Advanced Feature change data per feature node
  • -EIS change time slots - time of day
  • -TS High Volume architecture charge per advanced routing plan
  • -An ICM period contract which will run concurrently with the Commitment contract for the same period.
  • Customers committing to a volume level of 48 million minutes or higher are also entitled to:
  • -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).

Within contracts of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number.

Summary of the available Service benefits:





Annual

Million

Minute

Commitment

Service

Management & Cost Centre

Billing



Service

Assurance on Basic Service Numbers



Enhanced

Raw Call

Data

Reduced Rate

Advance

Feature

Sch2 Plans

(see below)

50k

No

No

No

No

0.1

No

No

No

No

0.2

No

No

No

No

0.5

No

No

No

No

1

Yes

Yes

Yes

No

24

Yes

Yes

Yes

No

48

Yes

Yes

Yes

Yes

Customers using BT Contactcall0871, on a TS High Volume Contracts of 48 million minutes and over, are also entitled to include one Broadcast Service Remote Update Dial Up Line fixed at Pre Announcement (see Part 1 of this Section) and one Televote Service Number (see Part 5 of this Section) within one of their Advanced Call Routing Plans at the connection and rental charges detailed below.

Additionally these customers will receive a weekly CD of raw call data for their Broadcast and Televote Services.



Connection Charge

Rental

StandardCare

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

£(pq)

£(pq)

BT Contactcall 0871 48m mins + Broadcast Service

0.00

0.00

0.00

0.00

0.00

0.00

BT Contactcall 0871 48m mins + Televote Service

0.00

0.00

0.00

0.00

0.00

0.00

BT Contactcall 0871 48m mins + Rapid Stats Cd

0.00

0.00

0.00

0.00

0.00

0.00

Ts High Volume

To subscribe to TS High Volume customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment.

Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT Contactcall 0844 and 0871, BT Contactcall 0844, BT Call Director and Valuecall services can be used to make up the volume commitment level.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract.

TS High Volume customers will be ineligible for the BT Dual Discount.

Call routing on Advanced Scheme 1 will not be available on TS High Volume Contracts.

The new Prices or Payments will not be applied retrospectively.

End of Term

At the end of this TS High Volume Contract, the Customer will be given the opportunity to:

  • -Extend the existing contract by 1 final year.
  • -Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
  • -Enter into a new agreement.
  • -Where a customer has the Midnight Calls Option, the same applies to the Option.

If however more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new contract at the better prices or payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on the current Contract.

Early Termination

Termination charges will apply to a customer who wishes to terminate their TS High Volume contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS High Volume year.

If a customer terminates their TS High Volume and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges.

Early Termination Charges

Customers who terminate their TS High Volume contract before the expiry of the full contract term will be liable for the following charges.

1 year contract

Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate.

2, 3 or 5 year contract

Customers on a 2, 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the contract, see table below;

Options 2 and 3



Connection Charge

Rental

One Off Allocation Charge

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

£

£

Option 2 per Freefone/BT 0845 number

nil

nil

300.00

345.01

N/A

N/A

Option 3 (This Option is only available to existing customers wishing to expand their installation/s with additional lines.)

Option 3 - Additional lines, per line

250.00

287.51

87.50

100.63

N/A

N/A

Option 3 Other Change of Number Charges

The following are the other per occasion charges that apply on this option in place of the standard charges detailed above. All other standard charges apply.



Charge

Exc VAT

Inc VAT

£

£

Installation taken over ie. no new internal or external wiring provided, per line

Standard prices for exchange lines apply - see Section

Internal shift, per line

38.00

43.70

Change of Freefone/BT 0845 number, per Freefone/BT 0845 number

100.00

115.00

Change in the number of Freefone/BT 0845 zones from which calls are accepted, per zone, per answering centre

120.00

138.01

Change in signalling equipment used on a Telemarketing exchange line, per line

125.00

143.76

External removal, per line:

-within same local exchange area

150.00

172.51

-to a different exchange area

250.00

287.51

Change of engineering network configuration:

-per line changed

50.00

57.50

Charge Rate Periods - Option 2 and Option 3

Peak Rate: Monday to Friday, 0900hrs - 1300hrs;

Standard Rate: Monday to Friday, 0800hrs - 0900hrs and 1300hrs - 1800hrs;

Cheap Rate: All other times

Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callers to the BT 0845 services will be at the local call rate prevailing at their location at the time of the call.

Calls are charged per minute or part.

Call Charges



Freefone calls

Cheap

Standard

Peak

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 2 Cumulative Paid Duration

(minutes per month)

0 - 30,000

9.0

10.350

12.0

13.800

16.0

18.400

30,001 - 100,000

As above less 10%

Over 100,000

As above less 20%

Option 3 Cumulative Paid Duration

(minutes per month)

0 - 30,000

9.0

10.350

12.0

13.800

16.0

18.400

30,001 - 100,000

As above less 10%

100,001 - 300,000

As above less 20%

300,001 - 1,000,000

As above less 30%

Over 1,000,000

As above less 40%



Charge Rate Period

Charges per minute or part thereof

Cheap

Standard

Peak

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 2 Cumulative Paid Duration (Minutes per month)

0 - 30,000

7.0

8.050

10.0

11.500

13.0

14.950

30,001 - 100,000

As above less 12%

Over 100,000

As above less 24%

Option 3 Cumulative Paid Duration (Minutes per month)

0 - 30,000

7.0

8.050

10.0

11.500

13.0

14.950

30,001 - 100,000

As above less 12%

100,001 - 300,000

As above less 24%

300,001 - 1,000,000

As above less 36%

Over 1,000,000

As above less 48%

Option 4



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Option 4 per Freefone/BT 0845 number

nil

nil

50.00

57.50

The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Freefone calls - price per second

At All Times

Exc VAT

Inc VAT

p

p

Cumulative Paid Duration

(minutes per month)

0 - 30,000

0.32

0.368

30,001 - 100,000

As above less 10%

100,001 - 300,000

As above less 20%

Over 300,000

As above less 30%

BT 0870 Options 105,110,115 and 120

The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 1st August 2009 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Call Charge will apply to BT 0870, at all times.

Reports & Controls

(See relevant subpart within this Part ).

The figures in the table below show the maximum free entitlement available, on an opt-in basis, to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports.





Annual Million Minute

Commitment



Web Simple Control,

Users for each

service



Web Simple

Control Numbers



Full Control Numbers



Web RAPID reports numbers

50k

2

No Charge

0

2

0.1

2

No Charge

0

2

0.2

2

No Charge

0

2

0.5

2

No Charge

0

2

1

2

No Charge

0

2

24

4

No Charge

4

4

48

4

No Charge

20

4

Service

Customers on TS High Volume Commitments of 1million or above will be entitled to:

-Service Management.

-Service Assurance (where applicable).

  • Abolition of the following 'ad hoc' charges:
  • -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
  • -Charge for change to Telemarketing number (including DTN change)
  • -Advanced Feature change data per feature node
  • -EIS change time slots - time of day
  • -TS High Volume architecture charge per advanced routing plan
  • -An ICM period contract which will run concurrently with the Commitment contract for the same period.
  • Customers committing to a volume level of 48 million minutes or higher are also entitled to:
  • -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).

Within contracts of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number.

Summary of the available Service benefits:





Annual

Million

Minute

Commitment

Service

Management & Cost Centre

Billing



Service

Assurance on Basic Service Numbers



Enhanced

Raw Call

Data

Reduced Rate

Advance

Feature

Sch2 Plans

(see below)

50k

No

No

No

No

0.1

No

No

No

No

0.2

No

No

No

No

0.5

No

No

No

No

1

Yes

Yes

Yes

No

24

Yes

Yes

Yes

No

48

Yes

Yes

Yes

Yes

Customers using BT Contactcall0871, on a TS High Volume Contracts of 48 million minutes and over, are also entitled to include one Broadcast Service Remote Update Dial Up Line fixed at Pre Announcement (see Part 1 of this Section) and one Televote Service Number (see Part 5 of this Section) within one of their Advanced Call Routing Plans at the connection and rental charges detailed below.

Additionally these customers will receive a weekly CD of raw call data for their Broadcast and Televote Services.



Connection Charge

Rental

StandardCare

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

£(pq)

£(pq)

BT Contactcall 0871 48m mins + Broadcast Service

0.00

0.00

0.00

0.00

0.00

0.00

BT Contactcall 0871 48m mins + Televote Service

0.00

0.00

0.00

0.00

0.00

0.00

BT Contactcall 0871 48m mins + Rapid Stats Cd

0.00

0.00

0.00

0.00

0.00

0.00

Ts High Volume

To subscribe to TS High Volume customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment.

Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT Contactcall 0844 and 0871, BT Contactcall 0844, BT Call Director and Valuecall services can be used to make up the volume commitment level.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract.

TS High Volume customers will be ineligible for the BT Dual Discount.

Call routing on Advanced Scheme 1 will not be available on TS High Volume Contracts.

The new Prices or Payments will not be applied retrospectively.

End of Term

At the end of this TS High Volume Contract, the Customer will be given the opportunity to:

  • -Extend the existing contract by 1 final year.
  • -Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
  • -Enter into a new agreement.
  • -Where a customer has the Midnight Calls Option, the same applies to the Option.

If however more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new contract at the better prices or payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on the current Contract.

Early Termination

Termination charges will apply to a customer who wishes to terminate their TS High Volume contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS High Volume year.

If a customer terminates their TS High Volume and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges.

Early Termination Charges

Customers who terminate their TS High Volume contract before the expiry of the full contract term will be liable for the following charges.

1 year contract

Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate.

2, 3 or 5 year contract

Customers on a 2, 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the contract, see table below;

Options 2 and 3



Connection Charge

Rental

One Off Allocation Charge

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

£

£

Option 2 per Freefone/BT 0845 number

nil

nil

300.00

345.01

N/A

N/A

Option 3 (This Option is only available to existing customers wishing to expand their installation/s with additional lines.)

Option 3 - Additional lines, per line

250.00

287.51

87.50

100.63

N/A

N/A

Option 3 Other Change of Number Charges

The following are the other per occasion charges that apply on this option in place of the standard charges detailed above. All other standard charges apply.



Charge

Exc VAT

Inc VAT

£

£

Installation taken over ie. no new internal or external wiring provided, per line

Standard prices for exchange lines apply - see Section

Internal shift, per line

38.00

43.70

Change of Freefone/BT 0845 number, per Freefone/BT 0845 number

100.00

115.00

Change in the number of Freefone/BT 0845 zones from which calls are accepted, per zone, per answering centre

120.00

138.01

Change in signalling equipment used on a Telemarketing exchange line, per line

125.00

143.76

External removal, per line:

-within same local exchange area

150.00

172.51

-to a different exchange area

250.00

287.51

Change of engineering network configuration:

-per line changed

50.00

57.50

Charge Rate Periods - Option 2 and Option 3

Peak Rate: Monday to Friday, 0900hrs - 1300hrs;

Standard Rate: Monday to Friday, 0800hrs - 0900hrs and 1300hrs - 1800hrs;

Cheap Rate: All other times

Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callers to the BT 0845 services will be at the local call rate prevailing at their location at the time of the call.

Calls are charged per minute or part.

Call Charges



Freefone calls

Cheap

Standard

Peak

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 2 Cumulative Paid Duration

(minutes per month)

0 - 30,000

9.0

10.350

12.0

13.800

16.0

18.400

30,001 - 100,000

As above less 10%

Over 100,000

As above less 20%

Option 3 Cumulative Paid Duration

(minutes per month)

0 - 30,000

9.0

10.350

12.0

13.800

16.0

18.400

30,001 - 100,000

As above less 10%

100,001 - 300,000

As above less 20%

300,001 - 1,000,000

As above less 30%

Over 1,000,000

As above less 40%



Charge Rate Period

Charges per minute or part thereof

Cheap

Standard

Peak

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 2 Cumulative Paid Duration (Minutes per month)

0 - 30,000

7.0

8.050

10.0

11.500

13.0

14.950

30,001 - 100,000

As above less 12%

Over 100,000

As above less 24%

Option 3 Cumulative Paid Duration (Minutes per month)

0 - 30,000

7.0

8.050

10.0

11.500

13.0

14.950

30,001 - 100,000

As above less 12%

100,001 - 300,000

As above less 24%

300,001 - 1,000,000

As above less 36%

Over 1,000,000

As above less 48%

Option 4



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Option 4 per Freefone/BT 0845 number

nil

nil

50.00

57.50

The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Freefone calls - price per second

At All Times

Exc VAT

Inc VAT

p

p

Cumulative Paid Duration

(minutes per month)

0 - 30,000

0.32

0.368

30,001 - 100,000

As above less 10%

100,001 - 300,000

As above less 20%

Over 300,000

As above less 30%

BT 0870 Options 105,110,115 and 120

The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 1st August 2009 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Call Charge will apply to BT 0870, at all times.

Long Term Contracts - Across All Services

Freefone, BT 0845, BT 0870 and BT Call Director customers with over 3 million accumulated minutes per year may subscribe to a Long Term Contract (LTC). LTC customers are required to agree to a volume commitment band and a fixed contract period.

By subscribing to a LTC the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges as detailed below.

Long-Term Contract customers and Guaranteed Price Long-Term Contract customers may also subscribe to the Midnight Calls Option. Applying to Freefone calls only, this option provides reduced call charges between 10.00 pm and 6.00 am Monday - Friday and all day On Saturday and Sunday in return for a quarterly option fee.

The following benefits are also available free to these customers:



Commitment Band

Online Reports and Control (see relevant subpart)

Other benefits



Call Minutes per year (millions)

Users

Simple Control Numbers

Full Control Numbers

Online Reports

Named Support Officer

Free EIS Stats

3 to 6

2

5

2

7

N

Y

6+ to 12

2

5

2

7

Y

Y

12+ to 18

2

10

4

14

Y

Y

18+ to 24

2

10

4

14

Y

Y

24+ to 36

2

10

4

14

Y

Y

36+

2

10

4

14

Y

Y

The reports mentioned in column 4 are on those Simple control and Full control numbers that are supplied free of charge.

Within these contracts Cost-Centre billing will be supported, i.e. billing of individual service numbers to the customer's different business units. This will be achieved by billing each customer specified Telemarketing service number to the appropriate business unit billing number. This must be a BT PSTN/ISDN number.

3 Year Long Term Contract Call Charges

Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Freefone Calls - Call Price Per Minute

At All Times

Contract Year 1

Contract Year 2

Contract Year 3

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

3 to 6

6.60

7.590

6.54

7.521

6.54

7.521

6+ to 12

6.36

7.314

6.30

7.245

6.30

7.245

12+ to 18

6.18

7.107

6.00

6.900

6.00

6.900

18+ to 24

6.00

6.900

5.88

6.762

5.88

6.762

24+ to 36

5.88

6.762

5.76

6.624

5.76

6.624

36+

5.82

6.693

5.70

6.555

5.70

6.555





Commitment Band

BT 0845 Calls - Call Price Per Minute

Cheap Rate

Daytime Rate

Contract Years 1-3

Contract Year 1

Contract Years 2 & 3

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

3 to 6

3.90

4.485

5.16

5.934

5.10

5.865

6+ to 12

3.84

4.416

4.80

5.520

4.74

5.451

12+ to 18

3.78

4.347

4.68

5.382

4.62

5.313





Commitment Band

BT 0845 Calls - Call Price Per Minute

At All Times

Contract Year 1

Contract Years 2 & 3

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

18+ to 24

4.32

4.968

4.26

4.899

24+ to 36

4.26

4.899

4.20

4.830

36+

4.20

4.830

4.14

4.761

3 Year Contract - Midnight Calls Option (Freefone Calls Only)

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year. The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract.



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option Fee

3500.00

4025.01

Call Charges

Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Within Midnight call option Charge Rate Period - Call Price per minute

Contract Year 1

Contract Year 2

Contract Year 3

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

3 to 6

5.64

6.486

5.58

6.417

5.58

6.417

6+ to 12

5.46

6.279

5.40

6.210

5.40

6.210

12+ to 18

5.28

6.072

5.16

5.934

5.16

5.934

18+ to 24

5.16

5.934

5.04

5.796

5.04

5.796

24+ to 36

5.04

5.796

4.92

5.658

4.92

5.658

36+

4.92

5.658

4.80

5.520

4.80

5.520

Ltc 3 Year Contract BT 0870 Call Charge Rates

Call Charges will apply to BT 0870, at all times.

5 Year Long Term Contract

Charges are shown per minute however are charged in seconds rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Freefone Calls - Call Price per minute

At All Times

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

3 to 6

6.42

7.383

6.36

7.314

6.30

7.245

6.24

7.176

6.18

7.107

6+ to 12

6.06

6.969

6.00

6.900

5.94

6.831

5.88

6.762

5.82

6.693

12+ to 18

5.82

6.693

5.76

6.624

5.70

6.555

5.64

6.486

5.58

6.417

18+ to 24

5.70

6.555

5.64

6.486

5.58

6.417

5.52

6.348

5.46

6.279

24+ to 36

5.58

6.417

5.52

6.348

5.46

6.279

5.40

6.210

5.34

6.141

36+

5.52

6.348

5.46

6.279

5.40

6.210

5.34

6.141

5.28

6.072



Commitment Band

BT 0845 Calls - Call Price per minute

Cheap Rate

Contract Years 1 - 5

Exc VAT

Inc VAT

p

p

3 to 6

3.90

4.485

6+ to 12

3.84

4.416

12+ to 18

3.78

4.347



Commitment Band

BT 0845 Calls - Call Price per minute

Daytime Rate

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

3 to 6

4.86

5.589

4.74

5.451

4.68

5.382

4.62

5.313

4.56

5.244

6+ to 12

4.26

4.899

4.20

4.830

4.08

4.692

4.02

4.623

3.96

4.554

12+ to 18

4.20

4.830

4.08

4.692

3.96

4.554

3.90

4.485

3.84

4.416



Commitment Band

BT 0845 Calls - Call Price per minute

At All Times

Year 1

Year 2

Year 3

Year 4

Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

18+ to 24

3.90

4.485

3.78

4.347

3.72

4.278

3.66

4.209

3.60

4.140

24+ to 36

3.84

4.416

3.72

4.278

3.66

4.209

3.60

4.140

3.54

4.071

36+

3.78

4.347

3.66

4.209

3.60

4.140

3.54

4.071

3.48

4.002

5 Year Contract - Midnight Calls Option (Freefone Calls Only)

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the LTC volume commitment and the contract year. The Midnight Calls Option may be added to a LTC at any point during the lifetime of the contract.



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option Fee

3500.00

4025.01

Call Charges

Charges are shown per minute however are charged per second rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Within Midnight call option Charge Rate Period - Call Price per minute

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

3 to 6

5.46

6.279

5.46

6.279

5.40

6.210

5.34

6.141

5.28

6.072

6+ to 12

5.16

5.934

5.16

5.934

5.10

5.865

5.04

5.796

4.98

5.727

12+ to 18

4.98

5.727

4.92

5.658

4.86

5.589

4.80

5.520

4.80

5.520

18+ to 24

4.86

5.589

4.80

5.520

4.80

5.520

4.74

5.451

4.68

5.382

24+ to 36

4.80

5.520

4.74

5.451

4.68

5.382

4.50

5.175

4.50

5.175

36+

4.68

5.382

4.62

5.313

4.62

5.313

4.50

5.175

4.50

5.175

Ltc 5 Year Contract BT 0870 Charge Rates

Call Charges will apply to BT 0870, at all times.

Guaranteed Price Long Term Contracts Across All Services (No Longer Available for New Supply From 1 June 2000)

Customers with over 48 million annual minutes on all telemarketing services may sign a 5 year Guaranteed Price Long Term Contract (GPLTC), under which a level of commitment is agreed annually.

A customer signing an annual minute commitment for 5 years, is entitled to the reduced call charges and increased call payments as detailed in the tables.

They also benefit from the following;

Service

  • - Shorter Provision Lead Times at standard charges, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).
  • - Named Support Officer, for all provision/In-service changes.

Reports & Controls

  • - All Standard EIS reports in any medium on nominated numbers; including On-line file transfer and view on up to 20 numbers.
  • - The following free on-line reports and Control service:



Commitment Band

Online Reports and Control (see relevant subpart)

Users

Simple Control Numbers

Full Control Numbers

Online Reports

48

4

10

20

On the 30 control numbers given free

60

4

10

20

On the 30 control numbers given free

75

6

20

30

On the 50 control numbers given free

100

6

30

40

On the 70 control numbers given free

125

8

40

50

On-line reports across up to 100 numbers

150

8

50

50

On-line reports across up to 200 numbers

200

10

60

60

On-line reports across up to 250 numbers

250

10

70

70

On-line reports across up to 300 numbers

Guaranteed Price Long Term Contracts - Across All Services

Over Achievement of Committed Volume

If the annual commitment is exceeded in any year, then all minutes above the committed volume in that year will attract a further 5% discount and/or payment,credited against the first call bill in the following year.

Within this contract, Cost-Centre billing will be supported.

Guaranteed Price Long Term Contracts Freefone Call Charges

The calls are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Freefone Calls - Call Price per minute

At All Times

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

48

5.28

6.072

5.22

6.003

5.16

5.934

5.10

5.865

4.98

5.727

60

5.22

6.003

5.16

5.934

4.98

5.727

4.98

5.727

4.86

5.589

75

5.16

5.934

5.10

5.865

4.80

5.520

4.80

5.520

4.68

5.382

100

5.04

5.796

4.74

5.451

4.62

5.313

4.62

5.313

4.50

5.175

125

4.92

5.658

4.62

5.313

4.50

5.175

4.50

5.175

4.38

5.037

150

4.80

5.520

4.50

5.175

4.38

5.037

4.38

5.037

4.14

4.761

200

4.44

5.106

4.14

4.761

3.96

4.554

3.96

4.554

3.96

4.554

250

4.38

5.037

4.14

4.761

3.90

4.485

3.90

4.485

3.90

4.485

Guaranteed Price Long Term Contracts BT 0845 Call Charges - Across All Services

Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

BT 0845 Calls - Call Price per minute

At All Times

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

48

3.36

3.864

3.12

3.588

2.82

3.243

2.70

3.105

2.46

2.829

60

3.18

3.657

3.00

3.450

2.70

3.105

2.58

2.967

2.34

2.691

75

3.06

3.519

2.82

3.243

2.58

2.967

2.46

2.829

2.22

2.553

100

2.88

3.312

2.70

3.105

2.40

2.760

2.28

2.622

2.04

2.346

125

2.76

3.174

2.64

3.036

2.34

2.691

2.22

2.553

1.98

2.277

150

2.70

3.105

2.58

2.967

2.22

2.553

2.04

2.346

1.68

1.932

200

2.46

2.829

2.34

2.691

2.10

2.415

1.86

2.139

1.68

1.932

250

2.16

2.484

2.10

2.415

1.68

1.932

1.62

1.863

1.62

1.863

Gpltc Midnight Calls Option (Freefone Calls Only)

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the GPLTC volume commitment and the contract year. The Midnight Calls Option may be added to a GPLTC at any point during the lifetime of the contract.



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option Fee

3500.00

4025.01

Call Charges

Charges are shown per minute however are charged per second rounded up to the next whole second. GPLTC calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Commitment Band

Within Midnight call option Charge Rate Period - Call Price per minute

Contract Year 1

Contract Year 2

Contract Year 3

Contract Year 4

Contract Year 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

p

p

48

4.50

5.175

4.50

5.175

4.50

5.175

4.44

5.106

4.44

5.106

60

4.50

5.175

4.50

5.175

4.50

5.175

4.44

5.106

4.44

5.106

75

4.44

5.106

4.44

5.106

4.44

5.106

4.38

5.037

4.38

5.037

100

4.44

5.106

4.44

5.106

4.44

5.106

4.38

5.037

4.38

5.037

125

4.44

5.106

4.38

5.037

4.38

5.037

4.32

4.968

4.32

4.968

150

4.38

5.037

4.38

5.037

4.26

4.899

4.26

4.899

4.02

4.623

200

4.32

4.968

4.08

4.692

3.90

4.485

3.90

4.485

3.90

4.485

250

4.32

4.968

4.08

4.692

3.84

4.416

3.84

4.416

3.84

4.416

Gpltc BT 0870 Charge Rates

Call Charges will apply to BT 0870, at all times.

Gpltc Advanced Service Charges - (Call Routing Plans)

Call Routing Plan charges are per plan, charged at Advance Scheme 2 charges up to a maximum rental of £500 (Ex VAT) per quarter per plan.

Where no GPLTC charge appears applicable for service options selected, then standard charges should be used.



Single Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Set-up charge per plan (including any features used)

200.00

230.01

N/A

N/A

Report and Control Entitlement

0.00

0.00

N/A

N/A

Architecture changes per plan

200.00

230.01

N/A

N/A

Conditions

Conditions specific to these options that are no longer available for new service. The general conditions that apply to Telemarketing Services detailed in the next sub-section are still applicable.

Long Term Contracts

To have subscribed to a Long Term Contract customers must,

  • - have been a BT Freefone and/or BT 0845 and/or BT 0870 customer for at least one year, with call volumes over 3 million minutes in the preceding year OR - paid a deposit of £24000 for a commitment of between 3 and 12 million minutes or £40000 for a greater commitment. This deposit will be returned to the customer at the end of the first year if the first year's conditions of the Long Term Contract are met.

Call minutes on BT 0870, BT Contactcall 0871 and BT Call Director services can be used to make up the volume commitment level.

Non Achievement Charge

At the anniversary of the contract the total paid duration of all Freefone/BT 0845/BT 0870, BT Contactcall 0871 and BT Call Director calls, though excluding any calls from Freefone Validation Service, charged to a single telephone billing number, will be totalled. The year's total will be used to determine if the yearly commitment is met.

If there is a shortfall in the committed volume in any one-year of the contract, the customer will be required to pay BT the following charges,

A - For Freefone and BT 0845 calls the customer must pay £24000 and pay back any discount earned over the standard Option 115 discounts for the year. In addition if the customer has the Midnight Calls Option they must pay an amount equal to part or all of the difference between the standard Option 115 discounts for the year and the Midnight Call Option charge for all appropriate minutes.

B -The customer must repay any discounts he received in excess of those he would have received had he committed to the achieved volume. He must also repay any call payments he received in excess of those he would have received had he committed to the achieved volume.

C - For Freefone and BT 0845 calls, the customer must repay any discount earned in excess of the standard Option 120 discounts for the year. Customers who have the Midnight Call Option will also pay back any discount earned over the standard Option 120 discounts where applicable.

All under achievement charges will be multiplied by a factor of 1.06. If the under achievement is less than 10% of the committed volume, the charges will be multiplied by a factor of only 0.53 for Freefone and BT 0845, for BT 0870 under achievement charges will be multiplied by 1.03.

Early Termination

Customers wishing to terminate a Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher volume and/or longer term commitment, must pay £24000 for a commitment of between 3 and 12 million minutes or £40000 for a higher commitment. They must also repay any term contract savings earned over the applicable Option 115 or Option 120 discounts in the current year.This also applies to any savings the customer may have received on any Midnight Calls Option.

Contract Revision

Contracts can be revised upwards at each anniversary, however new discounts will not be applied retrospectively to any previous years charges. Those customers required to pay a deposit will be allowed to revise their contract upwards once within the first year. Discounts will not be applied retrospectively in such cases.

Revision downwards in the life of a Long Term Contract will only be allowed if the customer underachieves though only to the band of achievement. (Charges are payable as outlined in the paragraph 'Failure to Achieve Committed Volume').

Customers with a Long Term Contract have the opportunity, once during each contract year and at each anniversary, to change this Long Term Contract to a Guaranteed Price Long Term Contract. They retain their existing seniority on the new contract, however, the new charges will not be applied retrospectively to previous years usage.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate though any new discount will not be applied retrospectively.

End of Term

At the end of the Long Term Contract the customer will be given the opportunity to:

  • - Extend the existing contract by 1 final year:
  • - Obtain the same terms as in the previous year, though only by committing to an additional year at the same volume.
  • - Enter a new agreement
  • - Where a customer has the Midnight Calls Option the same applies to the Option.

Guaranteed Price Long Term Contracts

To be eligible for a Guaranteed Price Long Term Contract, customers must have been a BT Freefone and/or BT 0845 customer for at least 1 year, with call volumes over 36 million minutes and a proven growth record.

For the duration of the contract call charges are guaranteed not to exceed the charges quoted at the commencement of the contract. Call payments are not guaranteed for the duration of the contract.

If more advantageous BT call charges or payments become available within this Part of the Price List, the customer has the option of terminating the current contract in favour of a new contract at the better charges or payments without penalty.

The minimum duration of a GPLTC contract is 5 years with a minimum annual commitment of 48 million minutes. Within the 5-year contract, the annual commitment of 48, 60, 75, 100, 125, 150, 200 or 250 million annual minutes is agreed at the start of each contract year. The paid duration of all Freefone/BT 0845/BT 0870/BT Contactcall 0871/Valuecall/Domestic UFS and BT Call Director calls, though excluding any calls from Freefone Validation Service, will be totalled. The years total at the contract anniversary date will be used to determine if the yearly commitment is met.

Non Achievement Charge

If there is a shortfall, in excess of 10% against committed volume and the achievement is greater than 36 million minutes in any one year, in the subsequent year the contract will revert to the applicable level for the volume achieved. In such cases if the customer has a Midnight Calls Option, the Option will also be revised to the applicable volume achieved.

If the new commitment volume is not met (however the achievement is greater than 36 million minutes) in the subsequent years of the contract, charges and payments will revert to the applicable level for the volume achieved and an under-achievement charge of £40000 will be payable to BT. In such cases if the customer has a Midnight Calls Option the Option will also be revised to the applicable volume achieved.

If achievement is less than 36 million minutes in any one-year then it will be treated as early termination of the contract and early termination charges will apply. In such cases if the customer has a Midnight Calls Option it will also be terminated and termination charges will be made where applicable.

Early Termination

Customer wishing to terminate a Guaranteed Price Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher or similar volume and/or longer term commitment must pay £40000. Additionally, BT will determine whether the volume commitment for the current contract year has been met pro rata. If it has not been met, all call charges and call payments for the year to date will be re-calculated as if the customer had committed, pro rata, to the volumes achieved. The customer shall pay to BT the balance of all monies due.

(1) £40000; AND

(2) if the existing volume commitment for the contract year to date is not being achieved (pro rata/projected over the entire contract year), the customer will be required to pay the difference between the guaranteed charge bill payment (and call payments made) for that year and the applicable volume commitment charge (and payments) for the current achievement. They will also be required to pay the applicable volume contract charge (and payments) which would have applied, had the volume already achieved that year up to the date of termination, been maintained over the remainder of the contract year.

(3) this methodology will also apply to the Midnight Call Option.

Contract Revision

Contracts can be revised upwards once during each contract year and at each anniversary, however new charges and payments will not be applied retrospectively.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively.

End of Term

The customer will be given the opportunity to extend existing contract by one final year at the fifth year charge.

Where a customer has the Midnight Calls Option the same applies to the Option.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract.

The new Prices or Payments will not be applied retrospectively.

Additional Information - Specific to These Options No Longer Available for New Service

Migration Path for Rationalisation of Term Contracts

BT will permit migration where customers with existing contracts are;

(i) the same company,

(ii) a part of the same group of companies

(iii) where one existing Telemarketing Servicescustomer obtains a 50% holding or more of another existing Telemarketing Services customer and they wish to rationalise their contracts.

In such cases, and where commitment contracts need to be migrated, the following conditions apply:

1. If the total of the customers' minimum commitments from existing contracts equal the minimum commitment level of an existing contract band, the customer may migrate to a contract with that minimum commitment level.

2. If the total of the customers' minimum commitments from existing contracts does not equal the minimum commitment of an existing contract band, the customer may choose to be migrated onto the commitment band immediately below the combined minimum, as shown in the table below.

The customer will not incur early termination charges and the contract year will begin:

- at the commencement of the current year of the older contract where both of the contracts are Non-commitment Term Contracts

or

- at the commencement of the current year of the LTC or GPLTC where one of the contracts is a Non-commitment Term Contract

or

- at the commencement of the current year for the larger existing contract where both of the contracts are LTC or GPLTC. In cases where the existing contracts are for the same volume commitment, the contract year will begin at the commencement of the current year of the older of the existing contracts.

Where the most appropriate commitment band for the combined minima of the existing contracts is greater than the maximum commitment available within a Long Term Contract, it may be appropriate for customers to move to a Guaranteed Price Long Term Contract in order to rationalise contracts. In this case all terms and conditions for Guaranteed Price Long Term Contracts will apply.

Alternatively customers may choose to retain the existing individual contracts and migrate at the appropriate revision dates following the principles as above.

In the event that two companies have combined their contracts into one and then cease to be one entity, (e.g. there ceases to be a 50% or more share holding by one company in another), then it will be the responsibility of the customer holding the combined contract to advise BT accordingly. In such circumstances, commitments will have to be separated and appropriate under achievement or early termination charges may become necessary.

The tables below provide an indication of the potential migration paths.



Commitment from Contract 1

Options 103 (3 year contract), 110, 121,123 & 125

LTC

3-6

6-12

12-18

18-24

24-36

36















Commitment from Contract 2

Options 103 (3 year contract), 110, 121,123 & 125

-

3-6

6-12

12-18

18-24

24-36

36







LTC

3-6

3-6

6-12

6-12

12-18

18-24

24-36

36

6-12

6-12

6-12

12-18

18-24

24-36

24-36

36

12-18

12-18

12-18

18-24

24-36

24-36

36

48

18-24

18-24

18-24

24-36

24-36

36

36

48

24-36

24-36

24-36

24-36

36

36

48

60

36

36

36

36

48

48

60

60







GPLTC

48

48

48

48

60

60

60

75

60

60

60

60

60

75

75

75

75

75

75

75

75

75

75

100

100

100

100

100

100

100

100

125

125

125

125

125

125

125

125

150

150

150

150

150

150

150

150

150

200

200

200

200

200

200

200

200

250

250

250

250

250

250

250

250



Commitment from Contract 1

GPLTC

48

60

75

100

125

150

200

250















Commitment from Contract 2

Options 103 (3 year contract), 110, 121,123 & 125

48

60

75

100

125

150

200

250







LTC

3-6

48

60

75

100

125

150

200

250

6-12

48

60

75

100

125

150

200

250

12-18

60

60

75

100

125

150

200

250

18-24

60

75

75

100

125

150

200

250

24-36

60

75

75

100

125

150

200

250

36+

75

75

100

125

150

150

200

250







GPLTC

48

75

100

100

125

150

150

200

250

60

100

100

125

150

150

200

250

250

75

100

125

150

150

200

200

250

250

100

125

150

150

200

200

250

250

250

125

150

150

200

200

250

250

250

250

150

150

200

200

250

250

250

250

250

200

200

250

250

250

250

250

250

250

250

250

250

250

250

250

250

250

250

Where the resultant figure from the tables above, is equal to or greater than 48m minutes, then it will be only be possible to combine commitments within a Guaranteed Price Long Term Contract.

Option Fees



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 103 High Volume (This Option is no longer available for new service from 14.12.2001)

10000.00

11500.01

Call Charge - BT 0870

Call Charge - BT 0870

Call Charges will apply to BT 0870, at all times.

Call Payment - BT Contactcall 0871





Day



Evening



Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 103 - High Volume - (This Option is no longer available for new service from 14.12.2001)

BT Contactcall 0871:

-First 100,000 minutes per month, payment per second

0.022

0.026

0.042

0.049

0.042

0.049

-100,001 minutes to 500,000 minutes per month, payment per second

0.023

0.027

0.043

0.050

0.043

0.050

-500,001 minutes to 1,000,000 minutes per month, payment per second

0.024

0.028

0.044

0.051

0.044

0.051

-1,000,001 minutes to 2,000,000 minutes per month, payment per second

0.025

0.029

0.045

0.052

0.045

0.052

-2,000,001 minutes to 4,000,000 minutes per month, payment per second

0.026

0.030

0.046

0.053

0.046

0.053

-All subsequent call minutes, payment per second

0.026

0.030

0.046

0.053

0.046

0.053

Options 110, 110 (3 Year Contract), 115 and 120 - Freefone & BT 0845

No longer available for new supply.

Option Fee



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 110 (no longer available for new supply)

1000.00

1150.01

Option 110 (3 year contract) (no longer available for new supply)

500.00

575.01

Option 115 (no longer available for new supply)

6000.00

6900.01

Option 120 (no longer available for new supply)

10000.00

11500.01

Call Prices

Charges are shown per minute however are charged per second rounded up to the next whole second and subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.









Call Price per minute

Freefone Calls

BT 0845 Calls

Cheap

Daytime

Cheap

Daytime

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

p

p

Option 110: (No longer available for new supply)

-Cumulative Paid Duration (minutes per month)

-0 - 30,000

8.10

9.315

10.80

12.420

5.28

6.072

7.92

9.108

-30,001 +

7.20

8.280

9.60

11.040

4.56

5.244

6.84

7.866

Option 110 (3 year contract) (No longer available for new supply)

-Cumulative Paid Duration (minutes per month)

- 0 - 1,500

0.00

0.000

0.00

0.000

0.00

0.000

0.00

0.000

- 1,501 - 30,000

7.38

8.487

9.84

11.316

4.62

5.313

6.93

7.970

- 30,001+

6.48

7.452

7.26

8.349

4.32

4.968

6.48

7.452

Option 115: (No longer available for new supply)

-Cumulative Paid Duration (minutes per month)

-0 - 30,000

8.10

9.315

10.80

12.420

5.28

6.072

7.92

9.108

-30,001 - 100,000

7.20

8.280

9.60

11.040

4.56

5.244

6.84

7.866

-100,001 +

6.30

7.245

8.40

9.660

3.84

4.416

5.76

6.624

Option 120: (No longer available for new supply)

-Cumulative Paid Duration (minutes per month)

-0 - 100,000

7.20

8.280

9.60

11.040

4.56

5.244

6.84

7.866

-100,001 - 1,000,000

6.30

7.245

8.40

9.660

3.84

4.416

5.76

6.624

-1,000,001 +

5.88

6.762

7.80

8.970

3.60

4.140

5.40

6.210

Options 121, 123, 125 - Freefone and BT 0845

Options 121, 123 and 125 - No longer available for new supply.

The minimum periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. Customers who wish to terminate before the minimum period expires, and who decide not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher volume and/or longer term commitment, must pay the relevant option fees for the unexpired portion of the contract.

Free weekly paper statistics reports are available on nominated numbers within these options

Option Fee



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option 121 (1 Year Contract) (No longer available for new supply)

120.00

138.01

Option 123 (3 Year Contract) (No longer available for new supply)

120.00

138.01

Option 125 (5 Year Contract) (No longer available for new supply)

120.00

138.01

Options 121, 123, 125 Call Charges

Options 121, 123 and 125 - No longer available for new supply.

Charges are shown per minute however are charged per second rounded up to the next whole second, subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.





Call Price per minute





Cumulative Paid Duration

(Minutes Per Month)

Freefone Calls

Call Price per minute

BT 0845 Calls

Call Price per minute

At All Times

Cheap

Daytime

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Option 121: (No longer available for new supply)

-0 - 480

0.00

0.000

0.00

0.000

0.00

0.000

-481 - 20,000

9.60

11.040

5.88

6.762

7.14

8.211

-20,001 - 150,000

7.44

8.556

5.10

5.865

5.94

6.831

-150,001 - 250,000

6.60

7.590

4.56

5.244

5.52

6.348

-250,001 - 1,250,000

6.24

7.176

3.84

4.416

5.16

5.934

-1,250,001 +

6.12

7.038

3.60

4.140

5.10

5.865

Option 123: (No longer available for new supply)

-0 - 600

0.00

0.000

0.00

0.000

0.00

0.000

-601 - 20,000

9.42

10.833

5.58

6.417

7.08

8.142

-20,001 - 150,000

7.26

8.349

5.10

5.865

5.88

6.762

-150,001 - 250,000

6.42

7.383

4.50

5.175

5.46

6.279

-250,001 - 1,250,000

6.18

7.107

3.78

4.347

5.1

5.865

-1,250,001 +

6.06

6.969

3.6

4.140

5.04

5.796

Option 125: (No longer available for new supply)

-0 - 750

0.00

0.000

0.00

0.000

0.00

0.000

-751 - 20,000

9.24

10.626

5.58

6.417

6.48

7.452

-20,001 - 150,000

6.96

8.004

5.1

5.865

5.34

6.141

-150,001 - 250,000

6.36

7.314

4.5

5.175

5.28

6.072

-250,001 - 1,250,000

6.12

7.038

3.78

4.347

4.98

5.727

-1,250,001 +

5.88

6.762

3.6

4.140

4.92

5.658

Telemarketing Service (Ts) Commitment - Across All Services

Freefone, BT 0845, BT 0870 and BT Contactcall 0871 customers with over 1 million accumulated minutes per year may subscribe to TS Commitment. TS Commitment customers are required to agree to a volume commitment level and a fixed contract period of 1, 3 or 5 years.

TS Commitment customers may also subscribe to the Midnight Calls Option. Applying to Freefone and BT 0845 calls only, this option provides reduced call prices between 10.00pm and 6.00am Monday - Friday and all day on Saturday and Sunday in return for a quarterly option fee.

Customers with an existing Long Term Contract or Guaranteed Price Long Term Contract may terminate their contract without incurring an underachievement or early termination charge on condition they subscribe to a TS Commitment contract with a term longer than the un-expired period of the existing contract and an equivalent or higher volume.

For example, a customer currently on the third year of a 5 year 24 million minutes Long Term contract may transfer to a fresh 3 or 5 year 24 million minutes TS Commitment contract.

A customer on an 18 million minutes Long Term Contract either 3 or 5 years may sign a fresh 12 million minutes 3 or 5 year term TS Commitment contract respectively and terminate their existing contract without incurring termination charges. However, if the customer is not achieving 18 million minutes within the LTC then, they will incur the appropriate LTC under achievement charges. If the 18 million minute customer wishes to terminate the LTC contract to subscribe to a TS Commitment before the LTC contract anniversary, they will only incur under achievement charges if the current minute achievement pro rated to the contract anniversary, is less than 18 million minutes.

By subscribing to TS Commitment, the customer is entitled to the Freefone, BT 0845 and BT 0870 call charges and call payments for BT Contactcall 0871 as detailed below.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The TSC Customer would not incur under-achievement or early termination charges.

The new Prices or Payments will not be applied retrospectively.

The following benefits are also available free to TS Commitment customers.

Reports & Controls

(See relevant subpart within this Part ).

The figures in the table below show the maximum free entitlement available to customers on each commitment level. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics On-Line Reports.





Annual Million Minute

Commitment



Web Simple Control,

Users for each

service



Web Simple

Control Numbers



Full Control Numbers



Web RAPID reports numbers

1

2

No Charge

0

2

3

2

No Charge

2

2

6

2

No Charge

2

2

12

4

No Charge

4

4

24

4

No Charge

4

4

36

4

No Charge

4

4

48

4

No Charge

20

4

60

4

No Charge

20

4

100

8

No Charge

40

8

125

8

No Charge

50

8

150

8

No Charge

50

8

250

20

No Charge

70

20

350

20

No Charge

90

20

550

25

No Charge

80

25

800

30

No Charge

90

30

Service

Summary of the available Service benefits:





Annual

Million

Minute

Commitment

Service

Management & Cost Centre

Billing



Service

Assurance on Basic Service Numbers



Enhanced Raw Call Data

Reduced Rate

Advance

Feature

Sch2 Plans

(see below)

1

Yes

Yes

Yes

No

3

Yes

Yes

Yes

No

6

Yes

Yes

Yes

No

12

Yes

Yes

Yes

No

24

Yes

Yes

Yes

No

36

Yes

Yes

Yes

No

48

Yes

Yes

Yes

Yes

60

Yes

Yes

Yes

Yes

100

Yes

Yes

Yes

Yes

125

Yes

Yes

Yes

Yes

150

Yes

Yes

Yes

Yes

250

Yes

Yes

Yes

Yes

350

Yes

Yes

Yes

Yes

550

Yes

Yes

Yes

Yes

800

Yes

Yes

Yes

Yes

TS Commitment Call Charges

Calls are charged in seconds rounded up to the next whole second. Calls are subject to a minimum duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

Charges shown for TSC (Freefone, BT 0845 and BT 0870) below are Advanced Scheme 2 rates. For Advanced scheme 1 a supplement applies - see section 266. Basic call reductions are detailed later in this part.





Call Price per minute

Freefone Calls

At All Times

1 Year Term

3 Year Term

5 Year Term

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Commitment Level Call Minutes Per Year (millions)

1

4.92

5.658

4.80

5.520

4.68

5.382

3

4.74

5.451

4.62

5.313

4.50

5.175

6

4.62

5.313

4.50

5.175

4.38

5.037

12

4.50

5.175

4.38

5.037

4.26

4.899

24

4.38

5.037

4.26

4.899

4.14

4.761

36

4.32

4.968

4.20

4.830

4.08

4.692

48

4.26

4.899

4.14

4.761

4.02

4.623

60

4.20

4.830

4.02

4.623

3.96

4.554

100

4.14

4.761

3.96

4.554

3.90

4.485

125

4.08

4.692

3.90

4.485

3.84

4.416

150

4.02

4.623

3.84

4.416

3.78

4.347

250

3.96

4.554

3.78

4.347

3.72

4.278

350

3.90

4.485

3.72

4.278

3.66

4.209

550

3.84

4.416

3.66

4.209

3.60

4.140

800

3.72

4.278

3.54

4.071

3.48

4.002





Call Price per minute

BT 0845 Calls

At All Times

1 Year Term

3 Year Term

5 Year Term

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Commitment Level Call Minutes Per Year (millions)

1

2.52

2.898

2.34

2.691

2.10

2.415

3

2.28

2.622

2.16

2.484

2.04

2.346

6

2.22

2.553

2.10

2.415

1.98

2.277

12

2.16

2.484

2.04

2.346

1.92

2.208

24

2.04

2.346

1.92

2.208

1.80

2.070

36

1.98

2.277

1.86

2.139

1.74

2.001

48

1.92

2.208

1.80

2.070

1.68

1.932

60

1.86

2.139

1.74

2.001

1.62

1.863

100

1.80

2.070

1.68

1.932

1.56

1.794

125

1.74

2.001

1.62

1.863

1.50

1.725

150

1.68

1.932

1.56

1.794

1.44

1.656

250

1.62

1.863

1.44

1.656

1.32

1.518

350

1.56

1.794

1.44

1.656

1.32

1.518

550

1.50

1.725

1.38

1.587

1.26

1.449

800

1.44

1.656

1.32

1.518

1.20

1.380

TS Commitment - Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment)

The minimum period of service for the Midnight Calls Option is one year. The rate that the customer is charged depends upon the TS Commitment volume level and the contract term. The Midnight Calls Option may be added to a TS Commitment at any point during the lifetime of the TS Commitment contract.



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Option Fee

1000.00

1150.01

TS Commitment - Midnight Calls Call Charges

Midnight Calls Option (Only on Freefone and BT 0845 Calls in TS Commitment)





Freefone Call Price per minute

Within Midnight Call Option Charge Rate Period

1 Year Term

3 Year Term

5 Year Term

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Commitment Level Call Minutes Per Year (millions)

1

4.80

5.520

4.56

5.244

4.38

5.037

3

4.62

5.313

4.38

5.037

4.20

4.830

6

4.50

5.175

4.32

4.968

4.14

4.761

12

4.38

5.037

4.20

4.830

4.08

4.692

24

4.26

4.899

4.08

4.692

3.96

4.554

36

4.26

4.899

4.02

4.623

3.90

4.485

48

4.20

4.830

4.02

4.623

3.84

4.416

60

4.14

4.761

3.96

4.554

3.90

4.485

100

4.08

4.692

3.90

4.485

3.78

4.347

125

4.02

4.623

3.84

4.416

3.78

4.347

150

3.96

4.554

3.78

4.347

3.78

4.347

250

3.90

4.485

3.72

4.278

3.60

4.140

350

3.84

4.416

3.66

4.209

3.54

4.071

550

3.78

4.347

3.60

4.140

3.48

4.002

800

3.72

4.278

3.54

4.071

3.42

3.933





BT 0845 Call Price per minute

Within Midnight Call Option Charge Rate Period

1 Year Term

3 Year Term

5 Year Term

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Commitment Level Call Minutes Per Year (millions)

1

2.46

2.829

2.16

2.484

1.86

2.139

3

2.22

2.553

1.98

2.277

1.80

2.070

6

2.16

2.484

1.98

2.277

1.80

2.070

12

2.10

2.415

1.92

2.208

1.80

2.070

24

1.98

2.277

1.80

2.070

1.68

1.932

36

1.92

2.208

1.74

2.001

1.62

1.863

48

1.86

2.139

1.74

2.001

1.62

1.863

60

1.80

2.070

1.68

1.932

1.56

1.794

100

1.74

2.001

1.62

1.863

1.50

1.725

125

1.68

1.932

1.56

1.794

1.44

1.656

150

1.62

1.863

1.50

1.725

1.38

1.587

250

1.56

1.794

1.38

1.587

1.26

1.449

350

1.50

1.725

1.38

1.587

1.26

1.449

550

1.44

1.656

1.32

1.518

1.20

1.380

800

1.38

1.587

1.32

1.518

1.20

1.380

TS Commitment BT 0870 Call Charge Rates

1 Year Term

Call Charges will apply to BT 0870, at all times.

3 Year Term

Call Charges will apply to BT 0870, at all times.

5 Year Term

Call Charges will apply to BT 0870, at all times

TS Commitment BT Contactcall 0871 Call Payment Rates (No Minimum Duration Applies)

1 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Advanced Scheme 2 and ICM

Delivery payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

0.90

1.035

2.10

2.415

2.10

2.415

3

0.96

1.104

2.16

2.484

2.16

2.484

6

1.02

1.173

2.22

2.553

2.22

2.553

12

1.08

1.242

2.28

2.622

2.28

2.622

24

1.14

1.311

2.34

2.691

2.34

2.691

36

1.20

1.380

2.40

2.760

2.40

2.760

48

1.26

1.449

2.46

2.829

2.46

2.829

60

1.32

1.518

2.52

2.898

2.52

2.898

100

1.38

1.587

2.58

2.967

2.58

2.967

125

1.44

1.656

2.64

3.036

2.64

3.036

150

1.50

1.725

2.70

3.105

2.70

3.105

250

1.56

1.794

2.76

3.174

2.76

3.174

350

1.62

1.863

2.82

3.243

2.82

3.243

550

1.62

1.863

2.82

3.243

2.82

3.243

800

1.62

1.863

2.82

3.243

2.82

3.243

* - Calculated on per second basis

3 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Advanced Scheme 2 and ICM

Delivery payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

1.02

1.173

2.22

2.553

2.22

2.553

3

1.08

1.242

2.28

2.622

2.28

2.622

6

1.14

1.311

2.34

2.691

2.34

2.691

12

1.20

1.380

2.40

2.760

2.40

2.760

24

1.26

1.449

2.46

2.829

2.46

2.829

36

1.32

1.518

2.52

2.898

2.52

2.898

48

1.38

1.587

2.58

2.967

2.58

2.967

60

1.44

1.656

2.64

3.036

2.64

3.036

100

1.50

1.725

2.70

3.105

2.70

3.105

125

1.56

1.794

2.76

3.174

2.76

3.174

150

1.62

1.863

2.82

3.243

2.82

3.243

250

1.68

1.932

2.88

3.312

2.88

3.312

350

1.74

2.001

2.94

3.381

2.94

3.381

550

1.74

2.001

2.94

3.381

2.94

3.381

800

1.74

2.001

2.94

3.381

2.94

3.381

* - Calculated on per second basis

5 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Advanced Scheme 2 and ICM Delivery payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

1.08

1.242

2.28

2.622

2.28

2.622

3

1.14

1.311

2.34

2.691

2.34

2.691

6

1.20

1.380

2.40

2.760

2.40

2.760

12

1.26

1.449

2.46

2.829

2.46

2.829

24

1.32

1.518

2.52

2.898

2.52

2.898

36

1.38

1.587

2.58

2.967

2.58

2.967

48

1.44

1.656

2.64

3.036

2.64

3.036

60

1.50

1.725

2.70

3.105

2.70

3.105

100

1.56

1.794

2.76

3.174

2.76

3.174

125

1.62

1.863

2.82

3.243

2.82

3.243

150

1.68

1.932

2.88

3.312

2.88

3.312

250

1.74

2.001

2.94

3.381

2.94

3.381

350

1.80

2.070

3.00

3.450

3.00

3.450

550

1.80

2.070

3.00

3.450

3.00

3.450

800

1.80

2.070

3.00

3.450

3.00

3.450

* - Calculated on per second basis

1 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Basic Delivery - payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

0.90

1.035

3.00

3.450

3.00

3.450

3

0.96

1.104

3.06

3.519

3.06

3.519

6

1.02

1.173

3.12

3.588

3.12

3.588

12

1.08

1.242

3.18

3.657

3.18

3.657

24

1.14

1.311

3.24

3.726

3.24

3.726

36

1.20

1.380

3.30

3.795

3.30

3.795

48

1.26

1.449

3.36

3.864

3.36

3.864

60

1.32

1.518

3.36

3.864

3.36

3.864

100

1.38

1.587

3.42

3.933

3.42

3.933

125

1.44

1.656

3.42

3.933

3.42

3.933

150

1.50

1.725

3.48

4.002

3.48

4.002

250

1.56

1.794

3.48

4.002

3.48

4.002

350

1.62

1.863

3.48

4.002

3.48

4.002

550

1.62

1.863

3.48

4.002

3.48

4.002

800

1.62

1.863

3.48

4.002

3.48

4.002

* - Calculated on per second basis

3 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Basic Delivery - payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

1.02

1.173

3.12

3.588

3.12

3.588

3

1.08

1.242

3.18

3.657

3.18

3.657

6

1.14

1.311

3.24

3.726

3.24

3.726

12

1.20

1.380

3.30

3.795

3.30

3.795

24

1.26

1.449

3.36

3.864

3.36

3.864

36

1.32

1.518

3.42

3.933

3.42

3.933

48

1.38

1.587

3.48

4.002

3.48

4.002

60

1.44

1.656

3.48

4.002

3.48

4.002

100

1.50

1.725

3.54

4.071

3.54

4.071

125

1.56

1.794

3.54

4.071

3.54

4.071

150

1.62

1.863

3.60

4.140

3.60

4.140

250

1.68

1.932

3.60

4.140

3.60

4.140

350

1.74

2.001

3.60

4.140

3.60

4.140

550

1.74

2.001

3.60

4.140

3.60

4.140

800

1.74

2.001

3.60

4.140

3.60

4.140

* - Calculated on per second basis

5 Year Term





Commitment Level

TS Commitment - BT Contactcall 0871 Basic Delivery - payments per minute *

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Call Minutes Per Year (millions)

1

1.08

1.242

3.18

3.657

3.18

3.657

3

1.14

1.311

3.24

3.726

3.24

3.726

6

1.20

1.380

3.30

3.795

3.30

3.795

12

1.26

1.449

3.36

3.864

3.36

3.864

24

1.32

1.518

3.42

3.933

3.42

3.933

36

1.38

1.587

3.48

4.002

3.48

4.002

48

1.44

1.656

3.54

4.071

3.54

4.071

60

1.50

1.725

3.54

4.071

3.54

4.071

100

1.56

1.794

3.60

4.140

3.60

4.140

125

1.62

1.863

3.60

4.140

3.60

4.140

150

1.68

1.932

3.66

4.209

3.66

4.209

250

1.74

2.001

3.66

4.209

3.66

4.209

350

1.80

2.070

3.66

4.209

3.66

4.209

550

1.80

2.070

3.66

4.209

3.66

4.209

800

1.80

2.070

3.66

4.209

3.66

4.209

* - Calculated on per second basis

TS Commitment Call Charge Reduction for Basic Service Calls Only (Freefone and BT 0845 Basic Calls)

The following charge reduction is applied to the above Freefone/BT 0845 charge (inc. Midnight Call Option charge) at the appropriate band for basic service calls. Where no band is shown there is no charge reduction for basic calls.





Commitment Level

At all times (pence/min)

1 year Term

3 year Term

5 year Term

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Million minutes per year

1

0.18

0.207

0.18

0.207

0.18

0.207

3

0.12

0.138

0.12

0.138

0.12

0.138

6

0.12

0.138

0.12

0.138

0.12

0.138

12

0.12

0.138

0.12

0.138

0.12

0.138

24

0.06

0.069

0.06

0.069

0.06

0.069

36

0.06

0.069

0.06

0.069

0.06

0.069

48

0.06

0.069

0.06

0.069

0.06

0.069

100 (Midnight Calls Option only)

0.18

0.207

0.12

0.138

0.12

0.138

125 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.12

0.138

150 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.18

0.207

250 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.06

0.069

350 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.06

0.069

550 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.06

0.069

800 (Midnight Calls Option only)

0.12

0.138

0.06

0.069

0.06

0.069

TS Commitment Advanced Call Supplements

See relevant subpart within this Part.

These apply in addition to the TS Commitment Freefone, BT 0845 Call (inc. Midnight Call Option Call) and BT 0870 call charge. There are no call supplements on BT Contactcall 0871 payments.

Reports and Controls



Reports and Controls

Web Simple Control Users

Web Simple Control Numbers

Full Control Numbers

Web RAPID reports numbers

100 million mins

8

No charge

50

8

200 million mins

20

No charge

90

20

Icm Contractual Alignment

ICM Customers who commit to a 3 or 5 year Telemarketing Services Commitment Package will be entitled to upgrade their Intelligent Contact Management Connection and Rental Prices to the corresponding TS Commitment level. For example, a customer who has a 3 year ICM contract and a 5 year TS Commitment contract will enjoy ICM 5 year rental prices while continuing to have a 5 year TS Commitment contract. There is no need to sign a separate ICM contract for this rental discount. Other ICM terms and conditions, as in the BT Price List, remain applicable.

Ts Commitments

To subscribe to TS Commitment customers must be able to demonstrate that they will achieve at least 90% of their proposed annual commitment.

Call minutes on Freefone (including Domestic UFS), BT 0845, BT 0870, BT Contactcall 0871, BT Call Director and Valuecall services can be used to make up the volume commitment level.

If more advantageous BT Call Prices or Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Prices or Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher commitment levels and for a period equal to or greater than the period remaining on current Contract.

The new Prices or Payments will not be applied retrospectively.

Under Achievement Charge

At the anniversary of the TS Commitment (i.e. 1 year from the date on which the contract was originally signed) the total paid duration of all relevant services: Freefone/BT 0845/BT 0870/BT Contactcall 0871/Valuecall/Domestic UFS and BT Call Director calls will be totalled. The year's total at the TS Commitment anniversary date will be used to determine if the yearly commitment has been met.

If there is a shortfall between the actual achievement and the committed volume in any one year the under achievement charges will be calculated using the tables below;



Commitment Level



Call Minutes per year (millions)



Volume achieved, as % of committed volume in any one year



Volume achieved is less than 2.7 million minutes in a year

is greater than or equal to 90%

is less than 90% but greater than or equal to 85%

is less than 85%

1



































No

Under Achievement

Charge

Applies

The charge for Freefone and BT 0845 call minutes will be recalculated* using BT Reward rates. The charge for BT 0870 and/or BT Contactcall will be recalculated using Option 103 rates where the customer will pay the shortfall. There will be no charges made for remaining rentals/features







N/A









The customer will pay the difference between committed TSC rate multiplied by actual volume achieved minus appropriate* TSC rate multiplied by actual volume achieved multiplied by 50%



















The customer will pay the difference between committed TSC rate multiplied by actual volume achieved minus appropriate* TSC rate multiplied by actual volume achieved.

















The charge for Freefone and BT 0845 minutes will be recalculated* using BT Reward rates. The charge for BT 0870 and/or BT Contactcall will be calculated using Option 103 rates and the customer will pay the shortfall

6

12

24

36

48

60

100

125









No

Under Achievement

Charge Applies





(Commitments of 125 million minutes and over)

150

250

350

550

800

* The re-pricing calculations will be made using the prices effective on the TS Commitment anniversary date and will apply to the whole year. This also applies to any savings on any calls in Midnight Calls Option. For under achievement charging purposes, appropriate rate implies the TSC commitment tier most appropriate to customers level of achievement e.g a customer committed to a 12m minute TSC contract achieving 7m minutes is most appropriate to a 6m contract.

Also, where a customer generates an under achievement charge, the customer will also pay the additional equivalent of one year's fixed Under Achievement Charge as detailed in the table below.





Commitment Level

Fixed Underachievement Charge

Exc VAT

Inc VAT

£ (pa)

£ (pa)

Call Minutes Per Year (millions)

1

5000.00

5750.01

3

5000.00

5750.01

6

5000.00

5750.01

12

5000.00

5750.01

24

5000.00

5750.01

36

10000.00

11500.01

48

10000.00

11500.01

60

10000.00

11500.01

100

20000.00

23000.01

125

20000.00

23000.01

150

20000.00

23000.01

250

30000.00

34500.01

350

30000.00

34500.01

550

45000.00

51750.01

800

65000.00

74750.01

  • Example
  • This shows the Under Achievement Charge incurred by a customer (with Freefone numbers) who has signed for a 5-year, 24 million minute Advance Scheme 2 contract but who achieves only 20 million minutes within a contract year.
  • The Under Achievement Charges are calculated as follows:
  • Cost for 20 million mins @ 24 million min commitment level rate will be 20m x 3.96ppm (at current rates) = £792000
  • Cost for 20 million mins @ 12 million min commitment level rate will be 20m x 4.08ppm (at current rates) = £816000
  • The amount payable is the difference between the above + the Fixed Under Achievement charge.
  • (£816000 - £792000) + £5000 (at current rates)
  • TOTAL Under Achievement Charge payable by the customer to BT is £29000

Early Termination

Termination charges will apply to a customer who wishes to terminate their TS Commitment contract before the end of the term. The Termination charges will not apply to customers subscribing to a new contract with both a similar or longer term commitment with similar or higher volumes, provided the customer has achieved the committed volume for the current TS Commitment year.

If a customer terminates their TS Commitment and has not achieved the committed volume for the current contract year, the customer will incur under-achievement charges in addition to the Early Termination charges.

Early Termination Charges

Customers who terminate their TS Commitment contract before the expiry of the full contract term will be liable for the following charges.

1 year contract

Customers on a 1 year contract or on a final year contract extension (see `End of Term') who terminate before the end of the contract term may be subject to underachievement charges if appropriate.

3 or 5 year contract

Customers on a 3 or 5 year contract will be subject to underachievement charges, if appropriate, for the year in which they terminate contract. They will also be charged the fixed early termination charge for commitment volume for every full year remaining on the cointract, see table below;





Commitment Level

Fixed Early Termination Charge

Exc VAT

Inc VAT

£ (pa)

£ (pa)

Call Minutes Per Year (millions)

1

5000.00

5750.01

3

5000.00

5750.01

6

5000.00

5750.01

12

5000.00

5750.01

24

5000.00

5750.01

36

10000.00

11500.01

48

10000.00

11500.01

60

10000.00

11500.01

100

20000.00

23000.01

125

20000.00

23000.01

150

20000.00

23000.01

250

30000.00

34500.01

350

30000.00

34500.01

550

45000.00

51750.01

800

65000.00

74750.01

Contract Revision

Contracts can be revised upwards at each anniversary and once during each contract year, however new discounts will not be applied retrospectively. Customers will be expected to achieve their revised committed minutes by the contract anniversary.

Contracts may be downgraded once during the 1st year and can only be downgraded by one level, e.g. 800m to 550m or 350m to 250m etc. For the remainder of the contract, the customer will be paid at the rates applicable to the new level.

Revision downwards at a contract anniversary in the life of a TS Commitment contract will only be allowed if the customer underachieves and then only down to the level of achievement. Underachievement charges will be payable as outlined in the paragraph `Under Achievement Charges'.

If the customer has the Midnight Calls Option the Option will automatically be revised, as appropriate however any new discount will not be applied retrospectively.

Ts CommitementPlus - Conditions

To subscribe to TS CommitmentPlus customers must be able to demonstrate that they will achieve 100% of their proposed annual commitment.

Call minutes on Freefone, BT 0845, BT 0870, BT Contactcall 0871 and Valuecall services can be used to make up the volume TS CommitmentPlus level.

TS CommitmentPlus customers will be ineligible for BT Dual Discount.

Minimum call duration will be 45 seconds within TS CommitmentPlus for 0800/0845 products with effect from the 7th June 2008 unless otherwise stated on the order form. There will be no minimum call duration for 0870/0871 - payment will be on a per second basis.

Contracts will be offered on a 3 year basis only. In the case of existing customers on Telemarketing Services Commitment (TSC), General Price Long Term Contract (GPLTC) or Long Term Contracts (LTC), customers will be able to migrate across to TS CommitmentPlus without early termination or under-achievement charge provided they recommence a new 3 year TS CommitmentPlus contract..

There will be no midnight call option available within TS CommitmentPlus.

There will be no variant prices for Basic, Advanced scheme 1 & 2 options within TS CommitmentPlus.

Customers may opt for one package only i.e. they cannot split their volumes to take advantage of more than one best price product.

Customers cannot elect to downgrade their TS CommitmentPlus contract to standard TSC or 100m Minute TS CommitmentPlus during the contract term.

There will be no under-achievement or early termination flexibilities. If a customer decides to terminate their contract early or under-achieves on volumes by contract end date, the following charges will apply:

  • Under-achievement Charge - At the end of the contract period, the customer will pay the difference between committed TS CommitmentPlus volumes less actual volumes achieved multiplied by 0.3p per minute (ppm) e.g. a 200 million minute customer who delivers 150 million mins will be charged 50 million X 0.3p = £150000.00
  • Early termination charge - The customer will pay the difference between committed TS CommitmentPlus volumes less actual volumes achieved multiplied by 0.3ppm for the remainder of that contract year PLUS a fixed fee of £60000.00 (200m) or £40000.00 (100m) for each remaining year of the contract, e.g. a 100 million TS CommitmentPlus customer who delivers 90 million minutes in year 1 only will pay 10 million X 0.3ppm Plus £40000 X 2 = £110000.00

Customers on a 100 million minute TS CommitmentPlus contract can elect to upgrade their contract once during the 3 year contract term but commit to deliver the total minutes of the new level within the outstanding term, not a pro-rated value.

Customer Service Guarantee Scheme - This will apply as per standard TSC conditions.

Customers who opt into TS CommitmentPlus will be able to utilise an 0800 dial up number to access their call stats.

Conditions Specific To Withdrawn Services

BT Contactcall 0844 and 0871 Options - Not available for new supply.

Volume thresholds on BT Contactcall 0844 and 0871 options relate to call minutes for BT Contactcall 0844 and 0871 services only. Where option Schemes have Committed Call Volume thresholds, these relate to the accumulated call minutes to BT Contactcall 0844 and 0871 Services billed to a single telephone billing number. During each calendar month the volume of call minutes is continuously measured against the threshold and once the threshold is reached the increased call payments apply to all additional calls until the end of the calendar month.

Option 103 - BT Contactcall 0844 and 0871 - Not available for new supply

Payments will be made on a quarterly basis.

Above is conditions section but withdrawn services

Freefone and Local Options - Not available for new supply

Where option Schemes have Committed Call Volume thresholds, these relate to the accumulated call minutes for Freefone and BT 0845 services billed to single telephone billing number. During each calendar month the volume of call minutes is continuously measured against the threshold. Once the threshold is reached, reduced call charges apply to all additional calls until the end of the calendar month.

Option 103, 3 Year Contract - Not available for new supply

The Minimum Period of service for Option 103 - 3-year term is 3 years.

If the Customer wishes to terminate a 3 year Contract before the end of the term and decide not to subscribe to a new contract with a higher CCV and/or longer Minimum Period; the Customer must pay the Option fee for the un-expired portion of the Contract.

In the event of the Call Payment rates on Option 103 3-year term falling to equal or below the Call Payment rate made on the standard Option 103, the Customer may terminate the contract without early termination charges providing that the notice is given within two weeks of the Customer being notified of the change.

Options 121, 123 and 125 (Not Available for New Supply)

The Minimum Periods of service for Option 121, 123 and 125 are 1, 3 and 5 years respectively. If the Customer wishes to terminate before the Minimum Period expires, and the Customer decides not to subscribe to a new contract under the BT Reward or TS High Volume packages with a higher CCV and/or longer Minimum Period, the Customer must pay the relevant option fees for the un-expired portion of the Contract.

Option 125 High Volume (Not Available for New Supply)

The Minimum Period of service for Option 125 (High Volume) is 5 years. If the Customer wishes to terminate before the Minimum Period expires, and the Customer decides not to subscribe to a TS High Volume (TSHV) Contract, the Customer must pay a termination charge at a rate of £5000 (Exc. VAT) per year (or part therof) for the un-expired portion of the Contract.

Option 110 3-Year Contract (Not Available for New Supply)

The Minimum Period of service for Option 110 (3-year term) is 3 years. Customers wishing to terminate before the Minimum Period expires, and deciding not to subscribe to a new contract with a higher CCV and/or longer Minimum Period, must pay the option fee for the unexpired portion of the Contract.

Additional Information

The tables below provide an indication of the potential migration paths.



Commitment from Contract 1

Options 103 (3 year contract), 110, 121,123 125 & BT Reward



TS Commitment

3

6

12

18

(LTC only)

24

36

































Commitment from Contract 2

Options 103 (3 year contract), 110, 121, 123, 125 & BT Reward

-

3

6

12

18

24

36









TS

Commitment

3

3

6

6

12

18

24

36

6

6

6

12

18 (LTC)

24

24

36

12

12

12

18

24

24

36

48

18 (LTC)

18

18

24

24

36

36

48

24

24

24

24

36

36

48

60

36

36

36

36

48

48

60

60













TS

Commitment

48

48

48

48

60

60

60

60

60

60

60

60

60

60

60

60

75

60

60

60

60

60

100

100

100

100

100

100

100

100

100

125

125

125

125

125

125

125

125

150

150

150

150

150

150

150

150

150

200 (GPLTC)

150

150

150

150

150

150

150

250

250

250

250

250

250

250

250

350

350

350

350

350

350

350

350



Commitment from Contract 1

TS Commitment

48

60

75

(GPLTC)

100

125

150

200

(GPLTC)

250

350

(TSC)

































Commitment from Contract 2

Options 103 (3 year contract), 110, 121, 123, 125 & BT Reward

48

60

60

100

125

150

200

250

350









TS Commitment

3

48

60

60

100

125

150

150

250

350

6

48

60

60

100

125

150

150

250

350

12

60

60

60

100

125

150

150

250

350

18 (LTC)

60

60

60

100

125

150

150

250

350

24

60

60

100

100

125

150

150

250

350

36

60

60

100

125

150

150

150

250

350













TS Commitment

48

60

100

100

125

150

150

150

250

350

60

100

100

125

150

150

150

250

250

350

75

(GPLTC only)

100

125

150

150

150

150

250

250

350

100

125

150

150

150

150

250

250

350

350

125

150

150

150

150

250

250

250

350

350

150

150

150

150

250

250

250

350

350

350

200 (GPLTC only)

150

250

250

250

250

350

350

350

350

250

250

250

250

350

350

350

350

350

350

350 (TS)

350

350

350

350

350

350

350

350

350