BT Price List

Section 14:Service Care Levels

Part 1:Service Care Levels

Subpart 2:Eligibility for Service Care Levels - Business

	PSTN	ISDN2/2e & BT Highway	ISDN30	Featureline & Featureline Compact	Private Circuits	Broadband VOIP	Mobile, Fusion, ICT
	PSTN	ISDN2/2e & BT Highway	ISDN30	Featureline & Featureline Compact	Private Circuits	Broadband VOIP	Mobile, Fusion, ICT
Standard Care	No	No	No	No	Yes	No	No
Prompt Care	Yes*1	Yes*1	Yes*1	Yes	Yes	No	No
Total Care	Yes	Yes	Yes	Yes	Yes	No	No
Critical Care	Yes	Yes	Yes	Yes	No	No	No
Priority Service *2	Yes	Yes	Yes	Yes	No	No	No
BT Assurance	Yes	Yes	Yes	Yes	Yes	Yes	Yes
BT Assurance Plus	Yes	Yes	Yes	Yes	Yes	Yes	Yes

Notes

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

Notifications by Date

Notifications by Section