BT Price List

Section 15:Miscellaneous

Part 12:Charges for Supplementary Billing Services

Subpart 1:Charges for Copy Bills and Dishonoured Payments

Description

A charge will be raised when a Business or Residential tariff customer requests a copy of a bill, or if they default on either a cheque or Direct Debit payment, except as detailed below.

Eligibility

These charges are applicable to all customers whose bills are not wholly provided by BT's specialised billing services.

Pricing Information

Bill Copies

		Per Bill
		Business		Residential
		ExcVAT	IncVAT	ExcVAT	IncVAT
		£	£	£	£
Any Ad-hoc copy of all types of bills requested by the billed customer or a 3rd party		6.00	6.90	4.00	4.60
Any permanent copy of all types of bills requested by billed customer or a 3rd party		6.00	6.90	4.00	4.60
Copy of a bill from the Private Circuit New Billing System (requested by 3rd parties)		6.00	6.90	4.00	4.60
Hidden Call Statements		4.00	4.60	4.00	4.60
Interim Usage Statements (Itemised)		4.00	4.60	4.00	4.60
Interim Usage Statements (Non Itemised)		4.00	4.60	4.00	4.60

Dishonoured Cheque or Direct Debit Payment

Residential & Business Tariff Customers	Charge Per Bill Res	Charge Per Bill Bus
	Outside the Scope of VAT	Outside the Scope of VAT
	£	£
Dishonoured Direct Debit and cheque payments	10.00	15.00

Conditions

Service is provided under BT's Terms & Conditions for Business Service or BT's terms and conditions for residential service as appropriate.

Additional Information

The dishonoured cheque/Direct Debit charges are not levied in cases of BT error, when the cheque is either mutilated, unsigned, post dated, stopped by bank, countermanded, not payable to BT, unmatched words/figures or the cheque account has been closed. Similarly, for defaulted Direct Debit payment, the charge will be waived if the payer is deceased, the instructions have been cancelled, the account transferred and the absence of Direct Debit instructions.
The charges for copy bills will not be levied in cases of BT error. Charges for copy bills are also waived for the following: an executor of a will, registered Chronically Sick & Disabled persons, registered blind or visually impaired customers, (large format print).

Notifications by Date

Notifications by Section