BT Price List

Section 10:BT Mobile

Section 10c:BT One Phone

Part 1:BT One Phone

Subpart 1:BT One Phone

All charges are stated exclusive of VAT.

The charges set out in this Price List Entry will apply other than where they are amended via the Order Form, On Boarding Contract Amendment or any other agreed contract amendment document.

BT One Phone is available to Customers with 20 or more users and employees.

Description

BT One Phone Office Provides the Customer with hosted voice and communication services using mobile wireless technology via a BT One Phone SIM Card which will (dependent upon the Subscription Option) utilise the Dedicated Mobile Network, and/or the BT Mobile Network and BT Wi-fi Network.
BT One Phone Professional Provides the Customer with hosted voice and communication services using mobile wireless technology via a BT One Phone SIM Card which will utilise the BT Mobile Network and the BT Wi-fi Network.

Conditions

The Contract for BT One Phone comprises:

the Order Form (including the BT One Phone Coverage Plan and where applicable the Flexible Caller Line Identity (CLI) Extra - Order Form);

the BT Price List;

the Annex for BlackBerry,

the Annex for the BT One Phone Portal,

the Annex for BT One Phone Call Recording Extra,

the Annex for BT Signal Assist,

the Service Schedule;

the Conditions.

Definitions

Definitions are detailed in the terms and conditions for BT One Phone which can be found at: http://www.bt.com/terms (or any other url that BT advises to you).

In Section 10c of this BT Price List, unless the context requires otherwise, in addition to the defined terms set out in the Conditions, the Service Schedule, the Annex for Blackberry and the Annex for the BT One Phone Portal, the Annex for BT Signal Assist capitalised terms in this Section 10c of the BT Price List will have the following meaning:

Active Subscriptions	Means the total number of Subscriptions including any Original Subscriptions or Additional Subscriptions but excluding any terminated Subscriptions, Subscriptions to which the Data Only SIM Subscription Option applies, Additional BT One Phone SIM Cards provided under Dual SIM Extra, Replacement BT One Phone SIM Cards, additional Subscriptions provided under Number Subscription Extra and any BT One Phone SIM Cards that have not been activated.
Additional Subscription	Means a Subscription added to the Contract which was not included on the Order Form.
Automatic Call Distribution (ACD)	Means the ability to Queue calls into a group of Agents (Users) and have the calls distributed to the most suitable and available agent based on the configured setting.
Attendant	Means an individual or individuals who manage inbound calls on behalf of the Customer via a Queue using the attendant workplace on an internet connected PC.
EU Zone	Means Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Vatican City (Italy), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Azores/Madeira (Portugal), Romania, San Marino, Slovakia, Slovenia, Spain, Canary Islands/Ceuta/Melilla (Spain), Sweden
Hardware Credit	Means a credit placed on the Customer's account by BT that the Customer can use to obtain Devices and Accessories under the Contract but cannot be used for any other purpose. The Hardware Credit cannot be converted to a credit note or paid in cash.
Hunt Group	Means the ability to route incoming calls to a group of users by following a predefined hunt sequence, including parallel alerting of up to 5 users in each step in the hunt sequence.
Inside the Office	Means calls made from the Dedicated Mobile Network.
Interactive Voice Response (IVR)	Means the facility enabling the setup for inbound callers to be directed to a telephone menu system to play announcements and manage call routing through the use of DTMF tones input via the caller's telephone keypad.
Mobile Worker High Watermark	Means the highest number of Total Mobile Worker Subscriptions measured on a Subscription Measurement Date.
Mobile Worker -Unlimited Calls and Texts High Watermark	Means the highest number of Total Mobile Worker - Unlimited Calls and Texts Subscriptions measured on a Subscription Measurement Date.
Office Worker High Watermark	Means the highest number of Total Office Worker Subscriptions measured on a Subscription Measurement Date.
Office Worker - UnlimitedCalls and Texts High Watermark	Means the highest number of Total Office Worker - Unlimited Calls and Texts Subscriptions measured on a Subscription Measurement Date.
Original Subscription	A Subscription included on the Order Form.
Queue	Means the ability for calls received on a specific number to be held waiting to be answered.
Replacement BT One Phone SIM Card	Means a BT One Phone SIM Card issued by BT under the Contract to replace a lost, stolen or damaged BT One Phone SIM Card.
Rest of World Zone 1	Means Australia, Canada, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Malaysia, Mexico, Montenegro, New Zealand, Russia, Saudi Arabia, Serbia, Singapore, South Africa, Switzerland, Thailand, Turkey, United States of America
Subscription High Watermark	Means the highest number of Total Subscriptions measured on a Subscription Measurement Date.
Subscription Measurement Date	Means the date each month upon which BT bills the Customer and measures the Total Subscriptions and Total Data Only SIM Subscriptions.
Superfast 4G	Means Long Term Evolutions (LTE) and is a network used for both voice and data services. Offers speeds of up to 60Mbps for downloading data and up to 15Mbps for uploading data.
Termination Allowance	Means an allowance of 5% of the Mobile Worker Subscription High Watermark, 5% of the Mobile Worker - Unlimited Calls and Texts High Watermark, 5% of the Office Worker Subscription High Watermark and 5% of the Office Worker - Unlimited Calls and Texts High Watermark, commencing on the Service Start Date.
Total Mobile Worker Subscriptions	Means the total number of Active Subscriptions to which the Mobile Worker Subscription Option applies.
Total Office Worker Worker - Unlimited Calls and Texts Subscriptions	Means the total of Active Subscriptions to which the Office Worker Subscription Option applies.
Total Mobile Worker Worker - Unlimited Calls and Texts Subscriptions	Means the total number of Active Subscriptions to which the Mobile Worker - Unlimited Calls and Texts Subscription Option applies.
Total Office Worker Worker - Unlimited Calls and Texts Subscriptions	Means the total of Active Subscriptions to which the Office Worker - Unlimited Calls and Texts Subscription Option applies.
Total Data Only SIM Subscriptions	Means the total number of Subscriptions to which the Data Only SIM Subscription Option applies including Original Subscriptions and Additional Subscriptions.
Total Subscriptions	Means the total number of Active Subscriptions.

Minimum Period

Unless a different Minimum Period is stated in the Order Form, On Boarding Contract Amendment or any other agreed contract amendment document, the Minimum Period applicable to the Contract is:

	Number of Months
BT One Phone Office	36 months
BT One Phone Professional	24 months

BT One Phone Office and BT One Phone Professional

Table 1

The following are included as standard within BT One Phone Office and BT One Phone Professional:

	BT One Phone Office	BT One Phone Professional
Use of the BT One Phone Portal	Yes	Yes
Access to the BT Mobile Network	Yes	Yes
Dedicated Mobile Network	Yes	No
BT One Phone Voicemail	Yes	Yes
Unlimited BT Wi-fi - see note 1 below	Yes	Yes
Alert Client - see note 2 below	Yes	Yes
Manager/Secretary - see note 3 below	Yes	No
Short Numbers - see note 4 below	500 numbers	500 numbers
Fax to Email - see note 5 below	Yes	No
Presence Based CLI - see note 6 below	Yes	Yes
Call Barring - see note 7 below	Yes	Yes
Blacklist/Whitelist - see note 8 below	Yes	Yes
Flexible incoming call routing - see note 9 below	Yes	Yes
Numbers available per BT One Phone SIM Card - Office Worker	One geographic fixed number One mobile number One extension number	Not applicable
Numbers available per BT One Phone SIM Card - Mobile Worker	One geographic fixed number One mobile number One extension number	One geographic fixed number One mobile number One extension number
Numbers available per BT One Phone SIM Card - Office Worker - Unlimited Calls and Texts	One geographic fixed number One mobile number One extension number	Not applicable
Numbers available per BT One Phone SIM Card - Mobile Worker - Unlimited Calls and Texts	One geographic fixed number One mobile number One extension number	One geographic fixed number One mobile number One extension number
Hunt Groups & Automatic Call Distribution (ACD) Group	Up to a combined total of 3 Hunt Groups and Automatic Call Distribution (ACD) Groups	Up to 3 Hunt Groups
Attendant Switchboard	3 Queues and 1 Attendant are included.	Not applicable
BT One Phone Conference - see note 10 below	20 concurrent seats.	Not applicable

Note 1 - Unlimited BT Wi-fi

Unlimited BT Wi-fi is for use from the device equipped with a BT One Phone SIM card at BT Wi-fi Site in the UK. In order to benefit from Unlimited BT Wi-fi the Customer must download the BT Wi-fi app. For supported handsets, BT-Wi-fi will automatically be provisioned on installing the BT Wi-fi app, after the BT One Phone SIM Card first registers on the Dedicated Mobile Network or BT Mobile Network. The Software is subject to terms and conditions which the customer must accept in order to download the Software. This is currently available for Devices and Customer Handsets which utilise the Android, iOS and Windows operating system. Information about which Devices and Customer Handsets are supported by the BT Wi-fi App can be found at: www.bt.com/btonephone(or any other url that BT makes available to the Customer). Where Roaming using BT Wi-fi partner networks within the UK or abroad is required a BT Openzone International Voucher must be purchased at www.btwifi.com/buy. The vouchers are subject to the terms and conditions available at: http://btwifi.com/terms-and-conditions/conditions-for-wifi-service.jsp

Note 2 - The Alert Client is Software that enables management of personal PBX settings and incoming call management, further details are set out in the Annex for the BT One Phone Portal.

Note 3 - Manager/Secretary enables the setting up of an assistant group facility allowing the screening and pick up of calls that are being forwarded to an alternative number.

Note 4 - BT One Phone Customers will be provided with 500 short code numbers for their BT One Phone SIM cards and which the customer can configure for external numbers.

Note 5 - Fax to Email enables Customer the setting up of a fax to email facility which forwards a fax received to an email address. It is available per Subscription.

Note 6 - Presence Based CLI allows the automation of the number that is presented to the called party to be based on-presence status and configured settings. It can apply per Subscription.

Note 7 - Call Barring allows the Administrator to set rules for Subscriptions such as bars on International Calls or Premium Rate Calls.

Note 8 - Blacklist/Whitelist allows the creation of a list of numbers that will not be received (blacklist numbers) and numbers that override certain call routing settings (whitelist numbers). It applies at Subscription level.

Note 9 - Flexible incoming call routing provides the ability at Subscription level to manage how calls are routed and when, based on presence status and settings.

Note 10- BT One Phone Conference further details are set out in the Service Schedule.

Connection Charges

The Connection charges set out in Table 5 apply per Subscription and are dependent upon the Subscription Option and are payable as a monthly charge which applies over the term of the Minimum Period, for any Subscription to which Connection Charge Extra has not been applied.

Where BT identifies that additional charges are required, the detail under Company Site Setup applies.

Company Site Setup

(a) Where prior to the On-Boarding Period, BT identifies that:

(i) BT considers it is necessary to provide the Service (wholly or partially) at a Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
(ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be detailed in the Order Form; or

(b) Where during the On Boarding Period, BT identifies that:

(i) BT considers it is necessary to provide the Service (wholly or partially) at a Site or Additional Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
(ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be detailed in the On Boarding Contract Amendment in accordance with Clauses 12.1 and 12.2 of the Service Schedule; or

(c) Where after the issuing of any On Boarding Contract Amendment, the Customer requests Additional Sites be added to the Contract in accordance with Clauses 12.4 to 12.8 of the Service Schedule and BT identifies that:

(i) BT considers it is necessary to provide the Service (wholly or partially) at the Additional Site using non-standard methods, equipment or services incurring greater expense than is normal ("Non Standard Site"); or
(ii) the Service is provided at greater expense to BT than is normal as a result of a request from the Customer ("Non Standard Site"),

these additional charges will be agreed in accordance with Clauses 12.4 to 12.8 of the Service Schedule

Company Shared Bundles

Table 2 - Availability of Company Shared Bundles and applicable Minimum Periods - BT One Phone Office and BT One Phone Professional

Company Shared Bundle	BT One Phone Office	BT One Phone Professional	Applicable Minimum Period
BT One Phone Office 5k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 7.5k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 10k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 12.5k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 15k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 25k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 50k	Yes		The Minimum Period applicable to the Contract
BT One Phone Office 75k	Yes		The Minimum Period applicable to the Contract
BT One Phone Professional 5k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 7.5k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 10k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 12.5k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 15k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 25k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 50k		Yes	The Minimum Period applicable to the Contract
BT One Phone Professional 75k		Yes	The Minimum Period applicable to the Contract

Table 3 - Company Shared Bundles - Charges, Allowances, Maximum Users and Early Termination Charges

Company Shared Bundle	Monthly Inclusive Minutes Allowance	Monthly Inclusive Texts Allowance	Monthly Inclusive Data Allowance	Monthly charge per Contract	Maximum Number of Subscriptions *	Early Termination Charges
BT One Phone Office 5k & BT One Phone Professional 5K	5000 minutes	5000 texts	5GB	£345.00	50	Termination in 1st year of Minimum Period - 100%of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period.
BT One Phone Office 7.5k & BT One Phone Professional 7.5K	7500 minutes	7500 texts	7.5GB	£495.00	75
BT One Phone Office 10k & BT One Phone Professional 10K	10000 minutes	10000 texts	10GB	£620.00	100
BT One Phone Office 12.5k & BT One Phone Professional 12.5K	12500 minutes	12500 texts	12.5GB	£760.00	125
BT One Phone Office 15k & BT One Phone Professional 15K	15000 minutes	15000 texts	15GB	£875.00	150
BT One Phone Office 25k & BT One Phone Professional 25K	25000 minutes	25000 texts	25GB	£1390.00	250
BT One Phone Office 50k & BT One Phone Professional 50K	50000 minutes	50000 texts	50GB	£2625.00	250
BT One Phone Office 75k & BT One Phone Professional 75K	75000 minutes	75000 texts	75GB	£3650.00	250

*This is the maximum number of Subscriptions to which a Hardware Credit will be applied. Hardware Credits will not be applied to Subscriptions to which the Data Only SIM Subscription Option applies and Subscriptions to which the Data Only SIM Subscription Option applies will not be included in the maximum figure.

Terms and conditions applicable to Tables 2 and 3

1. A Company Shared Bundle applies to all Contracts other than those to which the Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts Subscription Option applies.

2. The inclusive allowances in Table 3 apply. The charges and inclusive allowances will apply on a pro-rata basis in the first month.

3. The inclusive allowances detailed in Table 3 apply as follows:

(a) The Monthly Inclusive Minutes Allowance applies to calls made from a BT One Phone SIM Card within the United Kingdom to:

(i) UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland) excluding 0500 and 0800 calls made on the Dedicated Mobile Network. Calls to 0843, 0844, 0871, 0872 and 0873 are not included.
(ii) A BT SIM Card (other than a BT One Phone SIM Card) and to other UK mobile networks.

These Calls will decrement the Monthly Inclusive Minutes Allowance and will have a minimum 60 second duration after which they decrement in intervals of 1 second.

(b) The inclusive Text allowance applies to Texts sent from a BT One Phone SIM Card in the United Kingdom to another UK SIM card.

(c) The inclusive data allowance applies to data sent from and received by a BT One Phone SIM Card in the United Kingdom.

4. The following will not decrement the inclusive voice, Texts or data allowance stated in Table 3:

(a) Calls between BT One Phone SIM Cards provided by BT under this Contract sent and received within the United Kingdom, to which a charge will not apply.

(b) Calls to BT One Phone Voicemail to which a charge will not apply.

(c) Calls to 0500 and 0800 numbers dialled using a BT One Phone SIM Card using the Dedicated Mobile Network, to which a charge will not apply.

5. The inclusive voice, Text and data allowances detailed in Table 3 are shared across all Subscriptions.

6. Any unused inclusive allowance cannot be carried forward to the next month.

7. Usage in excess of the inclusive voice, Text and data allowance will be charged in accordance with Other Charges as set out Table 12.

8. The following are excluded from the inclusive voice, Text and data allowances and will be charged in accordance with Other Charges as set out in Table 12.

(a) Calls to Premium rate & Directory Enquiries numbers (07, 09 and 118), and Satellite services;

(b) Picture messaging (MMS);

(c) International roaming calls, Texts and data - when the BT One Phone SIM Card making or receiving the call or sending or receiving the Text or data is outside of the United Kingdom.

(d) Texts to premium rate SMS numbers (numbers not starting with "0")

(e) Calls to International Numbers

9. Subject to paragraph 10, if the:

(a) Company Shared Bundle is terminated, or

(b) The Service and/or Contract is terminated;

BT will apply the early termination charge set out in in Table 3 which will apply in addition to any other early termination charges due in accordance with Tables 3 to 10. Termination of the Company Shared Bundle (where it applies to the Contract) will terminate the Contract and the Service.

10. The Customer may terminate the Company Shared Bundle and move all Subscriptions to the applicable Unlimited Subscription Options in which case BT will not apply an early termination charge for the Company Shared Bundle and the Contract will not end. The rules applicable to the migration of Subscriptions between Subscriptions Options detailed below will apply.

Subscriptions

1. A Subscription Option applies to each Subscription.

2. A Subscription will be allocated to a Site.

3. The Customer may move Subscriptions between Sites and this will not increase or decrease the Subscription High Watermark.

Subscription Options

Table 4 - Subscription Options - Availability and applicable Minimum Period

	BT One Phone Office	BT One Phone Professional	Subscription counts towards Subscription High Watermark and Active Subscriptions	Applicable Minimum Period
Office Worker	Yes	Not applicable	Yes	The Minimum Period applicable to the Contract
Mobile Worker	Yes	Yes	Yes	The Minimum Period applicable to the Contract
Mobile Worker - Unlimited Calls and Texts	Yes	Yes	Yes	The Minimum Period applicable to the Contract
Office Worker - Unlimited Calls and Texts	Yes	Not applicable	Yes	The Minimum Period applicable to the Contract
Data Only SIM	Yes	Yes	No	The Minimum Period applicable to the Contract

Table 5 - Subscription Options - Charges, Allowances and Early Termination Charges

	Monthly charge per Subscription	Connection Charge per Subscription	Inclusive Call Allowance per Subscription per Month	Inclusive Text Allowance per Subscription per Month	Inclusive Data Allowance per Subscription per Month	Early Termination Charges
Standard Subscription Options*
Office Worker - BT One Phone Office	£15.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided	Subscription: Termination of the Contract in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50%of the monthly charges due to the end of the Minimum Period. Connection Charge: Termination of a Subscription within the Minimum Period - 100% of the monthly charge due to the end of the Minimum Period, per Subscription.
Mobile Worker - BT One Phone Office	£20.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker - BT One Phone Professional	£15.00	£0.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts - BT One Phone Office	£35.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Office Worker - Unlimited Calls and Texts - BT One Phone Office	£30.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts - BT One Phone Professional	£30.00	£0.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Data Only SIM - BT One Phone Office & BT One Phone Professional	£5.00	£0.00	Not applicable	Not applicable	No additional allowance provided
SIM Only Subscription Options*
Office Worker SIM Only - BT One Phone Office	£12.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided	Subscription: Termination of the Contract in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period. Connection Charge: Termination of a Subscription within the Minimum Period - 100% of the monthly charge due to the end of the Minimum Period, per Subscription.
Mobile Worker SIM Only - BT One Phone Office	£17.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker with SIM Only - BT One Phone Professional	£10.00	£0.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts SIM Only - BT One Phone Office	£32.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Calls - see paragraph 6 below	No additional allowance provided
Office Worker - Unlimited Calls and Texts SIM Only - BT One Phone Office	£27.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts with SIM Only - BT One Phone Professional	£25.00	£0.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Upfront Subscription Charge - Subscriptions Options*
Office Worker with Upfront Subscription Charge and Office Worker SIM Only with Upfront Subscription - BT One Phone Office	£0.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided	Connection Charge: Termination of a Subscription within the Minimum Period - 100% of the monthly charge due to the end of the Minimum Period, per Subscription.
Mobile Worker with Upfront Subscription Charge and Mobile Worker SIM Only with Upfront Subscription - BT One Phone Office	£0.00	£60.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker with Upfront Subscription Charge and Mobile Worker SIM Only with Upfront Subscription - BT One Phone Professional	£0.00	£0.00	No additional allowance provided	No additional allowance provided	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts with Upfront Subscription Charge and Mobile Worker - Unlimited Calls and Texts SIM Only with Upfront Subscription Charge - BT One Phone Office	£0.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph6 below	No additional allowance provided
Office Worker - Unlimited Calls and Texts with Upfront Subscription Charge and Office Worker - Unlimited Calls and Texts SIM Only with Upfront Subscription Charge - BT One Phone Office	£0.00	£60.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided
Mobile Worker - Unlimited Calls and Texts with Upfront Subscription Charge and Mobile Worker - Unlimited Calls and Texts SIM Only with Upfront Subscription Charge - BT One Phone Professional	£0.00	£0.00	Unlimited UK Calls - see paragraph 6 below	Unlimited UK Texts - see paragraph 6 below	No additional allowance provided

*in the table below the Subscription Options are listed under categories. For the purposes of the remainder of the BT Price List Entry, the categories are referred to but include the Subscription Options listed below.

Subscription Option Category	Includes Subscription Options
Office Worker	Office Worker and Office Worker SIM Only and Office Worker with Upfront Subscription Charge
Mobile Worker	Mobile Worker and Mobile Worker SIM Only and Mobile Worker with Upfront Subscription Charge
Mobile Worker - Unlimited Calls and Texts	Mobile Worker - Unlimited Calls and Texts and Mobile Worker - Unlimited Calls and Texts SIM Only and Mobile Worker - Unlimited Calls and Texts with Upfront Subscription Charge
Office Worker - Unlimited Calls and Texts	Office Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts SIM Only and Office Worker - Unlimited Calls and Texts with Upfront Subscription Charge

Terms and conditions applicable to Tables 4 and 5

1. Subscription Options are available as set out in Table 4.

2. A Customer may:

(a) Combine Mobile Worker and Office Worker Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options;

(b) Combine Mobile Worker and Data Only SIM Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options.

(c) Combine Office Worker and Data Only SIM Subscription Options but cannot combine these with Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Options.

(d) Combine Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts Subscription Options.

(e) Combine Data Only SIM with Mobile Worker - Unlimited Calls and Texts.

(f) Combine Data Only SIM with Office Worker - Unlimited Calls and Texts.

3. Where the Contract includes the Mobile Worker - Unlimited Calls and Texts or Office Worker - Unlimited Calls and Texts Subscription Option, a Company Shared Bundle cannot be included in the Contract.

4. The Customer may change the Subscription Option applicable to a Subscription at any time as follows:

From	To	Consequence	Migration Charge
Office Worker	Mobile Worker	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. Such a change will amend the Mobile Worker High Watermark and Office Worker High Watermark. No migration charge will apply.	£0.00
Office Worker	Mobile Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. Such a change will amend the Mobile Worker High Watermark and Office Worker High Watermark. No migration charge will apply. All Subscriptions must be migrated to the Mobile Worker - Unlimited Calls and Texts Subscription Option.	£0.00
Office Worker	Office Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. This will not amend the High Watermark. No migration charge will apply. All Subscriptions must be migrated to Office Worker - Unlimited Calls and Texts Subscription Option.	£0.00
Mobile Worker	Office Worker	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. This will not amend the High Watermark but BT will apply the Migration Charge.	£40.00 per migration
Mobile Worker	Mobile Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. This will not amend the High Watermark. No migration charge will apply. All Subscriptions must be migrated to Mobile Worker - Unlimited Calls and Texts Subscription Option.	£0.00
Mobile Worker	Office Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. This will not amend the High Watermark but BT will apply the Migration Charge. All Subscriptions must be migrated to Office Worker - Unlimited Calls and Texts or to Mobile Worker - Unlimited Calls and Texts Subscription Options.	£40.00 per migration
Office Worker - Unlimited Calls and Texts	Mobile Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. Such a change will amend the Mobile Worker High Watermark and Office Worker High Watermark. No migration charge will apply.	£0.00
Mobile Worker - Unlimited Calls and Texts	Office Worker - Unlimited Calls and Texts	the monthly charge will be changed on a pro-rata basis for the month in which the change takes place. This will not amend the Mobile Worker - Unlimited Calls and Texts Subscription High Watermark but BT will apply the Migration Charge.	£40.00 per migration

5. Subject to the Termination Allowance, if the:

(a) Subscription to which the Subscription Option applies is terminated; or

(b) Company Shared Bundle (where this applies) is terminated; or

BT will apply the early termination charge set out in in Table 5 and which will apply in addition to any early termination charges due in accordance with Tables 2 to 10.

6. The following applies to Mobile Worker - Unlimited Calls and Texts and to Office Worker - Unlimited Calls and Texts (in addition to paragraphs 1 to 5 above):

(a) The unlimited calls applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts apply to calls made from a BT One Phone SIM Card within the United Kingdom to:

(i) For BT One Phone Office - Calls to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland) excluding 0500 and 0800 calls made on the Dedicated Mobile Network. Calls to 0843, 0844, 0871, 0872 and 0873 are excluded.
(ii) For BT One Phone Professional - Calls to UK landlines and non-geographic numbers (01, 02, 03, 05 & 08 including Northern Ireland). Calls to 0843, 0844, 0871, 0872 and 0873 are excluded.
(iii) For BT One Phone Office and BT One Phone Professional - Calls to a BT SIM Card (other than a BT One Phone SIM Card) and to other UK mobile networks.

(b) The unlimited texts applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts applies to Texts sent from a BT One Phone SIM Card in the United Kingdom to another UK SIM card.

(c) The following are excluded from the unlimited calls and texts applicable to Mobile Worker - Unlimited Calls and Texts and Office Worker - Unlimited Calls and Texts and will be charged in accordance with Other Charges as set out in Table 12.

(i) Calls to Premium rate & Directory Enquiries numbers (07, 09 and 118), and Satellite services;
(ii) Picture messaging (MMS);
(iii) International calls - when the BT One Phone SIM Card is in the United Kingdom and is calling a destination in Europe or the Rest of the World.

(iv) International roaming calls, Texts and data - when the BT One Phone SIM Card making or receiving the call or sending or receiving the Text or data is outside of the United Kingdom.

(d) The following are not included in the unlimited calls allowance but a charge will not apply to them:

(i) Calls to BT One Phone Voicemail from a BT One Phone SIM Card within the UK dialling 8888.

7. The following applies to:

Office Worker with Upfront Subscription Charge

Mobile Worker with Upfront Subscription Charge

Mobile Worker - Unlimited Calls and Texts with Upfront Subscription Charge

Office Worker - Unlimited Calls and Texts with Upfront Subscription Charge

(a) The Customer will be billed on the first bill following the Service Start Date as follows:

The monthly charge (in Table 5) multiplied by the number of Subscriptions set out in the Order Form or On Boarding Contract Amendment or any other agreed contract amendment multiplied by the number of months applicable to the Minimum Period.

(b) No further monthly charges (as set out in Table 5) will apply to those Subscriptions included in the calculation in (a) above until the end of the Minimum Period. Upon expiry of the Minimum Period BT will charge the monthly charges in Table 5.

(c) The Customer will remain liable for any monthly charges applicable to the Company Shared Bundle (where one applies to the Contract), Subscription Extras or Company Extras.

8. The following applies to Data Only SIM:

Data Only SIM uses BT Mobile Data the terms and conditions of which are set out in the Service Schedule.

Subscription Extras

Table 6 - Subscription Extras - Availability and applicable Minimum Periods

Subscription Extra	Office Worker	Mobile Worker	Office Worker - Unlimited Calls and Texts	Mobile Worker - Unlimited Calls and Texts	Data Only SIM	Applicable Minimum Period
Connection Charge Extra - BT One Phone Office	Yes	Yes	Yes	Yes	No	Not applicable
UK Text Extra
3000 UK Text Extra	Yes	Yes	No	No	No	Not applicable
UK Data Extras - see list in Table 7 below	Yes	Yes	Yes	Yes	Yes	Not applicable
Superfast 4G
Superfast 4G Extra	No	Yes	No	Yes	Yes	Not applicable
EU Roaming Extras						Not applicable
Daily 100MB EU Data Extra	No	Yes	No	Yes	Yes	Not applicable
Daily EU Bundle Extra	No	Yes	No	No	No	Not applicable
Rest of the World Roaming Extras
Daily 50MB Rest of World Extra	No	Yes	No	Yes	Yes	Not applicable
Call Recording
Call Recording Extra	Yes	Yes	Yes	Yes	No	Not applicable
Call Recording Storage Extra	Yes	Yes	Yes	Yes	No	Not applicable
Other Subscription Extras
Dual SIM Extra	Yes	Yes	Yes	Yes	No	Not applicable
Flexible Caller Line Identity (CLI) Extra	Yes	Yes	Yes	Yes	No	Not applicable
BT Signal Assist	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Roaming
BlackBerry Daily Data International Roaming	No	Yes - Enabled by default	No	Yes - Default	No	Not applicable
BlackBerry Monthly Data International Roaming (not available with BlackBerry 10)	No	Yes	No	Yes	No	Not applicable
BlackBerry Services
BlackBerry Enterprise Server Express (BESx)	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Server (BES)	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract
BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space	Yes	Yes	Yes	Yes	No	The Minimum Period applicable to the Contract

Table 7 - Subscription Extras - Charges, Allowances and Early Termination Charges

Subscription Extra	Additional Charge per Subscription	Inclusive Minutes Allowance per Subscription	Inclusive Text Allowance per Subscription	Inclusive Data Allowance per Subscription	Early Termination Charges and Charges due upon termination
Connection Charge Extra - BT One Phone Office	A Reduction in the Connection charge in Table 5 of £10.00 per Subscription Option per Contract	Not applicable	Not applicable	Not applicable	Not applicable
UK Text Extra					monthly charge due to the end of the month following termination
3000 UK Text Extra	£5.00 per month	Not applicable	3000 texts per month	Not applicable
UK Data Extra
500MB UK Data Extra	£5.00 per month	Not applicable	Not applicable	500MB per month	monthly charge due to the end of the month following termination
1GB UK Data Extra	£7.50 per month	Not applicable	Not applicable	1GB per month
3GB UK Data Extra	£20.00 per month	Not applicable	Not applicable	3GB per month
5GB UK Data Extra	£30.00 per month	Not applicable	Not applicable	5GB per month
8GB UK Data Extra	£37.50 per month	Not applicable	Not applicable	8GB per month
10GB UK Data Extra	£42.00 per month	Not applicable	Not applicable	10GB per month
Superfast 4G
Superfast 4G Extra	£6.00 per month	None	None	None	monthly charge due to the end of the month following termination
EU Roaming Extra
Daily 100MB EU Data Extra	£2.50 per day	Not applicable	Not applicable	100MB per day	Not applicable
Daily EU Bundle Extra	£2.50 per day	Allows the Subscription to use the inclusive minutes allowance in the Company Shared Bundle when Roaming in the EU.	Allows the Subscription to use the inclusive text allowance in the Company Shared Bundle when Roaming in the EU.	Allows the Subscription to use the inclusive data allowance in the Company Shared Bundle when Roaming in the EU.	Not applicable
Rest of World Roaming Extra
Daily 50MB Rest of World Zone 1 Data Extra	£10.00 per day	Not applicable	Not applicable	50MB per day	Not applicable
Call Recording Extras
Call Recording Extra	£15.00 per month	Not applicable	Not applicable	Not applicable	monthly charge due to the end of the month following termination
Call Recording Storage Extra	£2.00 per month per Subscription for each additional year of storage	Not applicable	Not applicable	Not applicable	Not applicable
Other Subscription Extras
Dual SIM Extra	£5.00 per month	Not applicable	Not applicable	Not applicable	monthly charge due to the end of the month following termination
Flexible Caller Line Identity (CLI) Extra	£20.00 - one-off charge	Not applicable	Not applicable	Not applicable	Not applicable
BT Signal Assist	See paragraph 10 below	Not applicable	Not applicable	Not applicable	Termination in Minimum Period - 100% of the monthly charge due to the end of the Minimum Period.
Blackberry Roaming Extras
Blackberry Data Daily Data International Roaming	£6.00 per day	Not applicable	Not applicable	Unlimited BlackBerry Data on a daily basis	Not applicable
BlackBerry - Monthly Data International Roaming	£25.00 per month	Not applicable	Not applicable	Unlimited BlackBerry Data on a monthly basis	monthly charge due to the end of the month following termination
BlackBerry Services
BlackBerry Enterprise Server Express (BESx) - see point 1 below	£8.50 per month	Not applicable	Not applicable	1GB BlackBerry Data per month
BlackBerry Enterprise Server (BES) - see paragraph 1 below	£12.00 per month	Not applicable	Not applicable	3GB BlackBerry Data per month
BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry - see paragraph 2 below	£8.00 per month	None	None	None	Termination in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period.
BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM - see paragraph 2 below	£3.50 per month	None	None	None
BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space - see paragraph 2 below	£8.00 per month	None	None	None

Terms and conditions applicable to Tables 6 and 7

1. Subscription Extras - General

(a) Subscription Extras are available as set out in Table 6.

(b) Subscription Extras can be applied per Subscription and do not have to be applied to all Subscriptions. They can be added at any time using the applicable contract amendment process.

Where the Subscription Extra is terminated BT will apply the early termination charges or charges due upon termination set out in Table 7. These will apply in addition to any other early termination charges set out in Tables 2 to 10.

(d) Monthly charges and allowances will apply on a pro-rata basis in the first month. Daily charges will apply in full regardless of when during the day they are added.

(e) With the exception of Dual SIM Extra, only one Subscription Extra of any Subscription Extra Type can be applied to a Subscription;

(f) The inclusive allowances apply to the Subscription to which the Subscription Extra is applied and cannot be shared across Subscriptions. The inclusive allowances apply per month with the exception of the:

Daily 100MB EU Data Extra

Daily 50MB Rest of World Data Zone 1 Extra

Daily EU Bundle Extra

Information about these exceptions can be found below.

(g) Any unused inclusive allowance cannot be carried forward to the next month or day (as applicable).

2. Connection Charge Extra

(a) Connection Charge Extra is available as set out in Table 6 and Table 7. It applies where the Customer pays the Connection charges applicable to a Subscription as set out in Table 5 as a one off charge in the first bill.

(b) It can be added to the Contract at any time to a Subscription including those added via the applicable contract amendment process.

3. UK Text Extras

(a) The inclusive Text allowance applies to Texts sent from a BT One Phone SIM Card in the United Kingdom to another UK SIM card.

(b) The inclusive text allowance in Table 7 will be decremented before decrementing the inclusive text allowance applicable to the Company Shared Bundle.

(c) Usage in excess of the inclusive text allowance in Table 7 and the inclusive text allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 12.

(d) The following are excluded from the inclusive text allowance in Table 7 and will be charged for in accordance with Other Charges as set out in Table 12.

Picture messaging (MMS);

International Texts - when the BT One Phone SIM Card sending Texts is outside of the United;

Kingdom or when sending a text message to an international;

Texts to premium rate SMS numbers (numbers not starting with "0").

4. UK Data Extra

(a) The inclusive data allowance in Table 7 applies to a BT One Phone SIM Card sending or receiving data in the United Kingdom.

(b) The inclusive data allowance will be decremented in the following order:

UK Data Extra;

Company Shared Data Extra (where applicable);

Company Shared Bundle (where applicable).

Usage in excess of these inclusive data allowances will be charged in accordance with Other Charges as set out in Table 12.

(c) The following are excluded from the inclusive data allowance in Table 7 and will be charged for in accordance with Other Charges as set out in Table 12.

International Data - when the BT One Phone SIM Card sending or receiving data is outside of the United Kingdom.

5. Roaming Extras - General

(a) The following applies to:

EU Roaming Extras	Rest of World Roaming Extras
Daily 100MB EU Data Extra	Daily 50MB Rest of World Zone 1 Data Extra
Daily EU Bundle Extra

(b) Where a Subscription is Roaming in the EU Zone or the Rest of World Zone 1, the Customer may request at any time the addition of one of the EU Roaming Extras or Rest of the World Roaming Extras listed in paragraph 5 (a).

(i) Only one of the EU Roaming Extra Subscription Extras on a Subscription; and
(ii) Only one of the Rest of the World Roaming Extra Subscription Extras on a Subscription.

(d) The Roaming Extras are:

(i) charged on a daily basis for the whole or part of the day; and
(ii) the inclusive allowance applies on a daily basis (up to 11:59pm UK local time (GMT/BST).

(e) Text Messages received will not decrement the inclusive allowance and are not chargeable.

(f) Usage in excess of the inclusive allowances and the inclusive allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 12.

(g) The Roaming Data Extras listed in paragraph 5 (a) cannot be applied to a Subscription to which the following Subscription Extras have been applied:

BlackBerry Enterprise Server Express (BESx);

BlackBerry Enterprise Server (BES).

(h) The inclusive allowances in Table 7 will be decremented before decrementing the inclusive allowances applicable to the Company Shared Bundle and Company Shared Data Extra.

(i) The following applies to the EU Data Extras:

(i) Daily 100MB EU Data Extra - the inclusive allowance applies to data sent or received in the EU Zone.
(ii) By (ii) The applying an EU Data Extra tois onlya Subscription,charged on a receiveddaily basisin ifthe thereEU Zone on isthe Subscriptiondata tousage whichin theEU DataEU ExtraZone on : International Roaminga particular day.

(j) The following applies to Daily EU Bundle Extra:

(i) The following are excluded from the inclusive minutes allowance and inclusive text allowance applicable to the Company Shared Bundle
Calls made from outside the EU Zone whilst roaming outside of the UK;
Calls made from a BT One Phone SIM Card in the EU Zone to a standard mobile or landline number from outside the UK or EU Zone;
Calls to non-geographic numbers, premium rate numbers, Directory Enquiries and Satellite numbers; and Picture messaging (MMS); Which will be charged in accordance with Other Charges as set out in Table 12.
(ii) The Daily EU Bundle Extra allows the Customer to use the inclusive allowances applicable to the Company Shared Bundle (as detailed in Table 3) when Roaming in the EU Zone. The allowances apply as follows:
Calls made from a BT One Phone SIM Card in the EU Zone to a standard mobile or geographic landline number from the UK or EU Zone;
Texts sent from a BT One Phone SIM Card in the EU Zone to a standard mobile or landline number from the UK or EU Zone; and
Data sent or received in the EU Zone.
(iii) Calls received when Roaming in the EU Zone will not decrement the inclusive allowance and are not chargeable.
(iv) The Daily EU Bundle Extra is not available on Subscriptions with Unlimited Calls and Texts or Data Only SIM.
(v) ByThe applying EU Bundle Extra tois onlya Subscription,charged onthe a receiveddaily basisin ifthe EUthere Zone onis theoutgoing/incoming Subscriptioncall, tooutgoing whichtext orEU Bundledata Extrausage in the RestEU ofZone Worldon : International Roaminga particular day.

(k) The following applies to the Rest of World Roaming Extras:

(i) Daily 50MB Rest of World Zone 1 Data Extra - the inclusive allowance applies to data sent or received in the Rest of the World Zone 1.
(ii) The By applying a Rest of the World Zone Zone1 Data 1Extra toData Extraa Subscription,is onlythe Customercharged on a receiveddaily basisin ifthe thereRest isof datathe usageWorld Zone 1 on inthe Subscription to which the Rest of the World Zone 1 Data ExtraZone has1 on to apply to data sent anda receivedparticular day.: International Roaming.

6. Call Recording Extra

(a) Call Recording Extra provides a facility for the recording of calls and is applied at Subscription level. It provides the recording facility for a month. Where the Customer?s Contract includes Call Recording Extra the terms and conditions in the Annex for BT One Phone Call Recording Extra apply.

(b) Recorded calls will be stored for 31 days from the date of recording. Recordings will be deleted once the 31 day period expires.

(c) Call Recording Extra can be added at any time and where added part way through a month, BT will provide the facility for the remainder of that month and the charge will apply on a pro-rata basis.

(d) Where the Customer terminates Call Recording Extra, any recorded calls will be deleted at the end of the month following termination unless they have previously been deleted due to the expiry of the 31 days.

(e) Termination of Call Recording Extra will automatically terminate Call Recording Storage Extra.

7. Call Recording Storage Extra

(a) In order to take Call Recording Storage Extra the Customer must have Call Recording Extra on the Subscription. Where the Customer?s Contract includes Call Recording Extra and Call Recording Storage Extra the terms and conditions in the Annex for BT One Phone Call Recording Extra apply.

(b) Call Recording Storage Extra provides a facility which allows a Customer to store recordings of calls beyond the 31 days applicable to Call Recording Extra. The Customer purchases additional years of storage and the charge is per month per additional year per Subscription.

(d) The number of years covered by the Call Recording Storage Extra can be increased at any time and charges for the additional storage period will be applied.

(e) Where the Customer requests a reduction to the number of years storage, the monthly charge will reduce to reflect the reduced number of years.

(f) Where the Customer terminates or reduces the number of years storage of Call Recording Storage Extra, all recorded calls will continue to be kept for the agreed storage period of the Call Recording Storage Extra applicable to that call.

(g) Where the Customer terminates the BT One Phone Service all recorded calls will be deleted.

8. Dual SIM Extra

(a) Dual SIM Extra provides Additional BT One Phone SIM Cards (a maximum of 2) per Subscription. These additional BT One Phone SIM Cards can be used in any device provided that it is compatible with the Service. Incoming calls to the user's existing mobile number, fixed line number and extension number may be routed to the Dual SIM if configured in the flexible routing for the user. For outgoing calls the same number as for the primary SIM card will be presented. Texts, including notifications, and calls from groups will be directed to the primary SIM. The Additional BT One Phone SIM Cards will share any inclusive allowance applicable to the Subscription to which they are applied.

(b) Where a BlackBerry Subscription Extra or Superfast 4G Extra applies to the Subscription, the BlackBerry Subscription Extra or Superfast 4G Extra will not apply to the Additional BT One Phone SIM Cards.

9. Flexible Caller Line Identity (CLI) Extra

(a) Flexible Caller Line Identity (CLI) extra provides a facility which allows a Customer to add an external number to a Subscription and for that Subscription to be able to present that number when they make an outbound call.

(b) The Numbers to be presented will be set out in the Flexible Caller Line Identity (CLI) - Order Form and by signing that Order Form, the Customer confirms that:

(i) it is a diallable number or a number that has been received from the public network and passed on unchanged;
(ii) it has the right to use the number, and if it has been allocated to a third party, that the Customer has obtained that third party's explicit permission, BT will not check that this permission has been obtained and accepts no liability for claims arising from use of a number. The Customer will indemnify BT against any such claims or legal proceedings that are brought or threatened against BT by a third party. BT will notify the Customer of any such claims or proceedings and keep the Customer informed as to the progress of such claims or proceedings;
(iii) the number is supported by an underlying network number; and
(iv) is not a Premium rate or International number.

10. BT Signal Assist

(a) The monthly charge for BT Signal Assist is £6.00 and this is applied on a per item of On Site Transmission Equipment basis, for example per Femto Cell, to which the BT Signal Assist service is provided.

(b) The recurring monthly charges for BT Signal Assist will apply as follows:

Where ordered during the billing period will be charged on a pro rata basis until the end of the first month in which the On Site Transmission Equipment was provided.

(i) for mobile usage - in accordance with the charges applicable to the Contract for BT One Phone;

(ii) for broadband usage - in accordance with the Customer's Contract for broadband service.

(d) The terms and conditions set out in the Annex for BT Signal Assist apply in addition to those set out in the Conditions, Service Schedule and the Annex for BlackBerry and the Annex for the BT One Phone Portal.

(e) If the Customer terminates the Contract for BT One Phone service, BT Signal Assist will automatically be terminated and termination charges will be payable as applicable.

11. BlackBerry Roaming Extras

(a) The following applies to:

Blackberry Data Daily Data International Roaming

BlackBerry Monthly Data International Roaming

(b) The BlackBerry Roaming Extras can be used on Subscriptions to which the following Subscription Extras have been added:

Blackberry Daily Data International Roaming	BlackBerry Monthly Data International Roaming
BlackBerry Enterprise Server Express (BESx) - see note 1 below	BlackBerry Enterprise Server Express (BESx) - see note 1 below
BlackBerry Enterprise Server (BES) - see note 1 below	BlackBerry Enterprise Server (BES) - see note 1 below

Note 1 - Further details about BlackBerry Services can be found in the Service Schedule.

(d) Monthly charges apply on a pro-rata basis in the first month. Daily charges will apply in full regardless of when during the day they are added.

(e) Where the Subscription is Roaming in the EU (excluding the UK) or the Rest of the World, BT will apply the Blackberry Daily Data International Roaming to the Subscription unless the Customer has requested that the BlackBerry Monthly Data International Roaming is added to the Subscription. The BlackBerry Monthly Data International Roaming can be added to a Subscription or removed from a Subscription at any time.

(f) The following is applicable to the Blackberry Daily Data International Roaming. It applies:

(i) and is charged on a daily basis (up to 11:59pm UK local time (GMT/BST);
(ii) to data sent from by a BT One Phone SIM Card in the EU (excluding the UK) or Rest of the World via the BlackBerry browser; and
(iii) to data received by a BT One Phone SIM Card in the EU (excluding the UK) via the BlackBerry browser.

Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 12.

(g) The following is applicable to the BlackBerry Monthly Data International Roaming. It applies:

(i) and is charged on a monthly basis and the charge will apply pro-rata in the first month;
(ii) to data sent from by a BT One Phone SIM Card in the EU (excluding the UK) or Rest of the World via the BlackBerry browser;
(iii) to data received by a BT One Phone SIM Card in the EU (excluding the UK) via the BlackBerry.

Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 12.

12. BlackBerry Services

(a) Further details of these Services can be found in the Annex for BlackBerry. The following paragraphs apply to:

BlackBerry Enterprise Server Express (BESx)

BlackBerry Enterprise Server (BES)

(b) BlackBerry Services can be added at any time and the inclusive data allowances apply on a pro-rata basis in the first month.

(c) The inclusive data allowance detailed in Table 7 applies to data sent from and received by a BT One Phone SIM Card in the United Kingdom using the BlackBerry browser.

(d) Data sent and received other than via the BlackBerry browser will be charged in accordance with Other Charges as set out in Table 12.

(e) Any unused inclusive allowance cannot be carried forward to the next month.

(f) The inclusive data allowance in Table 7 will be decremented before decrementing the inclusive data allowance applicable to the Company Shared Bundle.

(g) Usage in excess of the inclusive data allowance in Table 7 and the inclusive data allowance applicable to the Company Shared Bundle will be charged in accordance with Other Charges as set out in Table 12.

(h) The following are excluded from the inclusive data allowance and will be charged in accordance with Other Charges as set out in Table 12.

International roaming data - when the BT One Phone SIM Card sending or receiving the data is outside of the United Kingdom.

(i) In addition to the charges set out in Table 7, charges apply for BlackBerry Software and CALs details of which are set out in the Order Form, On Boarding Contract Amendment or any applicable contract amendment documentation.

(j) The following migration rules apply:

From	To
BlackBerry Enterprise Server Express (BESx)	Customer can migrate to BlackBerry Enterprise Server (BES) - license & CALs required or BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry, BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM and BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space. License required.
BlackBerry Enterprise Server (BES)	Customer can migrate to BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry, BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM and BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space. License Required.

(k) Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges applicable to the original BlackBerry Service.

13. BlackBerry Services - excluding BESx and BES

(a) The charges applicable to the BlackBerry Services set out below are as detailed in Table 7. The following paragraphs apply to the BlackBerry Services set out below:

BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry

BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM

BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space

Further details can be found in the Service Schedule and Annex for BlackBerry.

(b) In addition to the charges set out in Table 7, charges apply for BlackBerry Software and CALs details of which are set out in the Order Form, On Boarding Contract Amendment or any applicable contract amendment documentation.

From	To
BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry	BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space.
BlackBerry Enterprise Service 12 - BES 12 Silver for iOS/ Android/Windows Phone MDM	BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry, BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space.
BlackBerry Enterprise Service 12 - BES 12 Gold for iOS/ Android Secure Work Space	BlackBerry Enterprise Service 12 - BES 12 Gold for BlackBerry

(d) Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges applicable to the original BlackBerry Service.

Company Extras

Table 8 - Availability of Company Extras and applicable Minimum Periods

Company Extras	BT One Phone Office	BT One Phone Professional	Applicable Minimum Period
Company Shared Data Extra ? for more information about this please see Table 10 and paragraph 20	Yes	Yes	The Minimum Period applicable to the Contract
Hunt Group Extra	Yes	Yes	Not applicable
Automatic Call Distribution (ACD) Group Extra	Yes	No	Not applicable
Interactive Voice Response (IVR) Extra or Interactive Voice Response (IVR) Custom Extra	Yes	No	Not applicable
Click to Call (TAPI) Extra	Yes	No	Not applicable
Attendant Queue Extra	Yes	No	Not applicable
Attendant Extra	Yes	No	Not applicable
Voice Prompts Extra	Yes	Yes	Not applicable
Voice Prompts Custom Extra	Yes	Yes	Not applicable
Number Subscription Extra	Yes	Yes	Not applicable
Additional Number - Landline or Mobile	Yes	Yes	Not applicable
Inbound Call Statistics Extra	Yes	Yes	Not applicable
Hardware Extra	Yes	Yes	The Minimum Period applicable to the Contract
Company Site Set-up	Yes	No	The Minimum Period applicable to the Contract.
Company Site Extra	Yes	No	Not applicable
Network Expansion Extra	Yes	No	Not applicable
Network Relocation Extra	Yes	No	Not applicable
Premium Care*	Yes	Yes	Not applicable
Prompt Care*	Yes	Yes	The Minimum Period applicable to the Contract
Critical Care*	Yes	Yes	The Minimum Period applicable to the Contract

*Further information about these options can be found in Part 2 of Section 10c of the BT Price List.

Table 9 - Company Extras - Charges and Early Termination Charges

Company Extras	Subscription Charge	Early Termination Charges and charges due upon termination
Company Shared Data Extra ? for more information please see Table 10 and paragraph 20	See Table 10 & paragraph 20	Termination in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period.
Hunt Group Extra	£5.00 per month per Hunt Group	Monthly charge due to the end of the month following termination
Automatic Call Distribution (ACD) Group Extra	£20.00 per month per ACD Group	Monthly charge due to the end of the month following termination
Interactive Voice Response (IVR) Extra	£20.00 per month per IVR	Monthly charge due to the end of the month following termination
Interactive Voice Response (IVR) Custom Extra	See paragraph 4 below	Monthly charge due to the end of the month following termination
Click to Call (TAPI) Extra	£20.00 per month per Contract	Monthly charge due to the end of the month following termination
Attendant Queue Extra	£20.00 per month per Queue	Monthly charge due to the end of the month following termination
Attendant Extra	£20.00 per month per Attendant	Monthly charge due to the end of the month following termination
Voice Prompts Extra	£250.00 one-off charge for 248 pre-set phrases	Not applicable
Voice Prompts Custom Extra	£25.00 one-off charge for 5 Custom Phrases	Not applicable
	£60.00 one-off charge for 15 Custom Phrases
	£120.00 one-off charge for 40 Custom Phrases
	£250.00 one-off charge for 100 Custom Phrases
Number Subscription Extra	£5.00 per month per Subscription	Monthly charge due to the end of the month following termination
Additional Number - Landline or Mobile	£2.99 per month per number	Monthly charge due to the end of the month following termination
Inbound Call Statistics Extra	£0.50 per month per Subscription, Call Group and IVR See paragraph 12 below	Monthly charge due to the end of the month following termination
Hardware Extra	See paragraph 13 below	Termination in Minimum Period - 100% of the monthly charge due to the end of the Minimum Period.
Company Site Set-up	See paragraph 14 below	Termination in Minimum Period - 100% of the monthly charge due to the end of the Minimum Period.
Company Site Extra	See paragraph 15 below	Not applicable
Network Expansion Extra	See paragraph 16 below	Not applicable
Network Relocation Extra	See paragraph 17 below	Not applicable
Premium Care*	See*	Not applicable
Prompt Care*	See*	Termination in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period.
Critical Care*	See*

*Further information about these options can be found in Part 2 of Section 10c of the BT Price List.

Terms and conditions applicable to Tables 8 and 9

1. Company Extras - General

The following termination rules apply to Company Extras:

Where the Company Extra is terminated BT will apply the early termination charges or charges due upon termination set out in Table 9. These will apply in addition to any other early termination charges set out in Tables 2 to 10.

2. Hunt Group Extra and Automatic Call Distribution (ACD) Group Extra

(a) Where the Customer requires Hunt Groups or Automatic Call Distribution (ACD) Groups in excess of those listed in Table 1, the Customer may add Hunt Group Extra or Automatic Call Distribution (ACD) Group Extra to their Contract.

(b) The charge detailed in Table 9 applies per additional Hunt Group or ACD Group per month and where Hunt Group Extra or ACD Group is added part way through a month the charge will apply on a pro-rata basis.

(c) Where the number of Hunt Groups or ACD Groups (including those provided as standard and those for which Hunt Group Extra and ACD Group Extra applies) no longer exceeds the number listed in the Table 1, the additional charge applicable to Hunt Group Extra or ACD Group Extra will no longer apply. Where this occurs part way through a month, the charge for Hunt Group Extra or ACD Group Extra for that month will apply on a pro-rata basis. Where an additional Hunt Group or ACD Group is later required this must be added under Hunt Group Extra or ACD Group Extra and will be chargeable.

3. Interactive Voice Response (IVR) Extra

(a) Interactive Voice Response (IVR) Extra provides a facility allowing the Customer to build an IVR.

(b) The charge detailed in Table 9 applies per month per IVR and where Interactive Voice Response (IVR) Extra is added part way through a month the charge will apply on a pro-rata basis.

From	To
Interactive Voice Response (IVR) Extra	Interactive Voice Response (IVR) Custom Extra

Where the Customer migrates a Subscription in accordance with the above, BT will waive the early termination charges or termination charges applicable to the original Company Shared Extra.

4. Interactive Voice Response (IVR) Custom Extra

(a) Interactive Voice Response (IVR) Custom Extra is a service under which BT builds an IVR for the Customer.

(b) The charge is as detailed in the Order Form, On Boarding Contract Amendment (or where added via the contract amendment process in the applicable contract amendment documentation). BT may apply a one-off charge per Interactive Voice Response (IVR) Custom Extra with an on-going monthly charge per month and where Interactive Voice Response (IVR) Custom Extra is added part way through a month the monthly charge will apply on a pro-rata basis.

5. Click to Call (TAPI) Extra

(a) Click to Call (TAPI) Extra provides customers with a TAPI driver which enables them to integrate BT One Phone with business applications and add click to call functionality.

(b) The charge detailed in Table 9 applies per month per Contract and where Click to Call (TAPI) Extra is added part way through a month the charge will apply on a pro-rata basis.

(c) Additional terms and conditions apply to the Software applicable to Click to Call (TAPI) Extra, which can be found in the Annex for the BT One Phone Portal.

6. Attendant Queue Extra

(a) BT One Phone Office provides as standard a facility which allows an Attendant to manage Queues for up to 3 different numbers.

(b) Attendant Queue Extra provides an additional Queue. A maximum of 15 Queues applies per Attendant after which additional Attendants must be added under Attendant Extra.

(c) The charge detailed in Table 9 applies per month per Queue and where Attendant Queue Extra is added part way through a month the charge will apply on a pro-rata basis.

7. Attendant Extra

(a) BT One Phone Office provides as standard a facility which allows one Attendant to manage Queues.

(b) Attendant Extra provides a facility which allows additional Attendants to manage Queues.

(c) The charge detailed in Table 9 applies per month per additional Attendant. Where Attendant Extra is added part way through a month the charge will apply on a pro-rata basis.

8. Voice Prompts Extra

(a) Voice Prompts Extra is a series of 240 pre-recorded voice prompt phrases that can be used directly or moulded together to create a series of voice announcements that can be used to help direct calls.

(b) The charge detailed in Table 9 applies as a one-off charge for each Voice Prompts Extra added.

9. Voice Prompts Custom Extra

(a) Voice Prompts Custom Extra is a service under which BT provides a set of custom voice prompt phrases the contents of which will be agreed with the customer.

(b) Each custom phrase can include a maximum of 30 words.

10. Number Subscription Extra

(a) Number Subscription Extra provides a facility whereby an additional Subscription can be added to the Contract for which a BT One Phone SIM Card will not be provided. The Subscription will be allocated a number commencing with 01, 02, 07 and can be used for the purposes of call forwarding.

(b) Where Number Subscription Extra is taken and the Customer does not take a Company Shared Bundle. Calls will be charged at Out of Bundle/Overage rates set out under Other Charges.

(c) The charge detailed in Table 9 applies per month per additional Subscription and where Number Subscription Extra is added part way through a month the charge will apply on a pro-rata basis.

11. Additional Number - Landline or Mobile

(a) BT One Phone Office provides the numbers listed above in Table 1 per BT One Phone SIM Card.

(b) Additional Number - Landline or Mobile provides a facility whereby an additional number (commencing with: 01, 02, 07 can be added to a BT One Phone SIM Card. An additional BT One Phone SIM Card will not be provided.

(c) The charge detailed in Table 9 applies per month per additional number regardless of when in the month Additional Number - Landline or Mobile is added.

(d) A maximum of up to 5 additional numbers can be added to a Subscription in addition to the 3 numbers provided as standard. These can be a mixture of Landline, Mobile and Non Geographic numbers.

12. Inbound Call Statistics Extra

(a) Inbound Call Statistics Extra allows the Customer to run detailed inbound voice traffic reports on Subscriptions, Call Groups, Attendants and IVRs.

(b) Where added, Inbound Call Statistics Extra will be applied to all Subscriptions (excluding Data Only SIM), Call Groups, and IVRs.

(c) The charge detailed in Table 9 applies per month per Subscription, Call Group and IVR is applied on a monthly basis at the end of the month and where Inbound Call Statistics Extra is added part way through a month the charge will apply on a pro-rata basis.

13. Hardware Extra

(a) The Hardware Extra Option is an additional Monthly Subscription Charge that subsequently can be used towards the charge for a new Device provided under the Contract. The additional charge cannot be used to buy other products or services.

(b) Hardware Extra is subject to the Minimum Period applicable to the Contract.

(c) The additional Monthly Subscription Charge is detailed in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation.

(d) BT will not refund any element of Hardware Extra additional Monthly Subscription Charge. Where Hardware Extra is terminated or the Contract is terminated BT will not refund any element of the Hardware Extra additional Monthly Subscription Charge not used to obtain a Device.

14. Company Site set-up

(a) Company Site Set-up is available as set out in Table 8. It applies where the Customer pays the Company Site Setup Charge applicable to a Site (including Additional Sites) as a monthly charge which applies over the term of the Minimum Period.

(b) It can be added to the Contract at any time per Site (including Additional Sites). The monthly charge applicable per Site (or Additional Site) is set out in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation agreed in accordance with Clause 12 of the Service Schedule.

15. Company Site Extra

(a) Company Site Extra is available as set out in Table 8 and allows a Customer to pay the Company Site Setup Charge applicable to a Site (including Additional Sites) via a one-off charge on the first bill.

(b) It can be added to the Contract at any time per Site (including Additional Sites). The one-off charge applicable per Site (or Additional Site) is set out in the Order Form, the On Boarding Contract Amendment or any other contract amendment documentation agreed in accordance with Clause 12 of the Service Schedule.

16. Network Expansion Extra

(a) Where the Customer requests additional coverage to that set out in the BT One Phone Coverage Plan, the request must be made via the applicable contract amendment process. BT will identify the additional charges and Network Expansion Extra allows the Customer to pay this as a one-off charge under Network Expansion Extra.

17. Network Relocation Extra

(a) Where the Customer requests the relocation of On Site Mobile Transmission Equipment the request must be made via the applicable contract amendment process. BT will identify the additional charges and Network Relocation Extra allows the Customer to pay this as a one-off charge under Network Relocation Extra.

Table 10 - Company Shared Data Extra

Company Shared Data Extra - Options	Monthly charge per Contract	Monthly Inclusive Data Allowance	Early Termination Charges
5GB	£40.00	5GB	Termination in 1st year of Minimum Period - 100% of the monthly charge due to the end of that year + 50% of the monthly charges due to the end of the Minimum Period. Termination in Subsequent years of the Minimum Period - 50% of the monthly charges due to the end of the Minimum Period.
8GB	£64.00	8GB
10GB	£80.00	10GB
15GB	£120.00	15GB
20GB	£160.00	20GB
30GB	£240.00	30GB
40GB	£320.00	40GB
50GB	£400.00	50GB
80GB	£640.00	80GB
100GB	£800.00	100GB
150GB	£1200.00	150GB
200GB	£1600.00	200GB
250GB	£2000.00	250GB
500GB	£4000.00	500GB
750GB	£6000.00	750GB
1TB	£8000.00	1TB

20. Company Shared Data Extra

(a) Company Shared Data Extra can be added at any time using the Order Form, On Boarding Contract Amendment or the applicable contract amendment process. Only one Company Shared Data Extra applies per Contract and the inclusive data allowance is shared across Subscriptions.

(b) The monthly charge and inclusive data allowance will apply on a pro-rata basis in the first month.

(c) The inclusive data allowances detailed in Table 10 applies to data sent from and received by a BT One Phone SIM Card in the United Kingdom.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive data allowance will be decremented in the following order:

UK Data Extra (where applicable);

Company Shared Data Extra (where applicable);

Company Shared Bundle (where applicable).

Usage in excess of these inclusive data allowances will be charged in accordance with Other Charges as set out in Table 12.

(f) The following are excluded from the inclusive data allowance and will be charged in accordance with Other Charges as set out in Table 12.

International roaming data - when the BT One Phone SIM Card making or receiving the data is outside of the United Kingdom.

(g) The following migration rules apply:

(i) The Customer can move to a Company Shared Data Extra with a higher inclusive data allowance at any time during the Contract and an early termination charge will not apply to the original Company Shared Data Extra.

(ii) A Customer cannot move to a Company Shared Data Extra with a lower inclusive data allowance.

Other Charges

Table 11 - Miscellaneous Charges

Replacement BT One Phone SIM Card	£10.00 per Replacement BT One Phone SIM Card
Payment Processing Charge - monthly billing	£1.40 per bill
Payment Processing Charge - quarterly billing	£4.00 per bill
Charge for a paper bill	£2.00 per bill

Table 12 - Call and usage charges

The following charges apply to calls, texts and data that are in excess of an inclusive allowance or which are not included in an inclusive allowance:

UK Call Charges

Make a Call in UK to:	Price per Minute Overage/Out of Bundle	Billing Increment	Subsequent Billing Increment
BT One Phone to BT One Phone Users (under this contract)	£0.00	.	.
Voicemail	£0.00	.	.
UK Landline Number (geographic) (01/02/03 Numbers)	£0.07	Rounded to 1st minute	Per Second
UK Landline Number (exc non-geographic 0800/0500/0808, 0843, 0844, 0871, 0872 and 0873) from BT One Phone dedicated mobile network	£0.07	Rounded to 1st minute	Per Second
UK Landline Number non-geographic 0800/0500/0808 (exc 0843, 0844, 0871, 0872 and 0873) from the BT Mobile Network	£0.00	Rounded to 1st minute	Per Second
UK 0800/0500/0808 number from BT One Phone dedicated mobile network	£0.00
Mobile Networks (07 UK Mobile Numbers)	£0.07	Rounded to 1st minute	Per Second
Directory Enquiries	As Section 2 of BT Price List	As Section 2 of BT Price List	As Section 2 of BT Price List
07 Premium Number	As Section 2 of BT Price List	As Section 2 of BT Price List	As Section 2 of BT Price List
09 Premium Number	As Section 2 of BT Price List	As Section 2 of BT Price List	As Section 2 of BT Price List
0843, 0844, 0871, 0872 and 0873	As Section 2 of BT Price List	As Section 2 of BT Price List	As Section 2 of BT Price List
BT One Phone Customer Service Helpdesk 0845	£0.15	Rounded to 1st minute	Per Second
BT One Phone Customer Service Helpdesk 8844	£0.00
Channel Islands Mobile	£0.07	Rounded to 1st minute	Per Second

UK Text/Picture Message Charges

	Price per Message	Billing Increment
From UK to UK Number
Send a Text	£0.07	Per Message
Send a Picture Message (MMS)	£0.21	Per Message
From UK to Non UK Number
Send a Text	£0.04	Per Message
Send a Picture Message (MMS)	£0.21	Per Message

UK Data Charges

Data Usage	Price per MB	Billing Increment
Use Data In the UK (Per MB)	£0.07	Per KB

International Calling from UK

Make a Call from Inside the Office to non-UK Landline Number (geographic) to:	Price per Minute	Billing Increment	Subsequent Billing Increment
Zone 1	£0.024	Rounded to 1st minute	Per Second
Zone 2	£0.032	Rounded to 1st minute	Per Second
Zone 3	£0.056	Rounded to 1st minute	Per Second
Zone 4	£0.080	Rounded to 1st minute	Per Second
Zone 5	£0.160	Rounded to 1st minute	Per Second
Zone 6	£0.240	Rounded to 1st minute	Per Second
Zone 7	£0.500	Rounded to 1st minute	Per Second

Make a Call from Inside the Office to non-UK Mobile Networks to:	Price per Minute	Billing Increment	Subsequent Billing Increment
Zone 1	£0.024	Rounded to 1st minute	Per Second
Zone 2	£0.170	Rounded to 1st minute	Per Second
Zone 3	£0.250	Rounded to 1st minute	Per Second
Zone 4	£0.260	Rounded to 1st minute	Per Second
Zone 5	£0.340	Rounded to 1st minute	Per Second
Zone 6	£0.340	Rounded to 1st minute	Per Second
Zone 7	£0.800	Rounded to 1st minute	Per Second

Make a Call from UK Outside the Office to non-UK Landline Number and Mobile Networks to:	Price per Minute	Billing Increment	Subsequent Billing Increment
Zone 1	£0.150	Rounded to 1st minute	Per Second
Zone 2	£0.170	Rounded to 1st minute	Per Second
Zone 3	£0.250	Rounded to 1st minute	Per Second
Zone 4	£0.260	Rounded to 1st minute	Per Second
Zone 5	£0.340	Rounded to 1st minute	Per Second
Zone 6	£0.340	Rounded to 1st minute	Per Second
Zone 7	£0.800	Rounded to 1st minute	Per Second

International Calling Zones - for calls made in the UK

Zone 1	Zone 2	Zone 3	Zone 4	Zone 5	Zone 6	Zone 7
Canada United States	Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungry Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Norway Poland Portugal (Inc Azores/Madeira) Romania Slovakia Slovenia Spain (Inc Canaries) Sweden Switzerland Vatican	Australia Hong Kong Japan Malaysia Singapore	China Israel Korea South Palestine Russia Taiwan	Andorra Bangladesh Bosnia Brazil Gibraltar Iceland India Liechtenstein Monaco Montenegro New Zealand Pakistan San Marino Serbia South Africa Turkey	Alabania Algeria Bahrain Egypt Faeroe Islands Kuwait Lebanon Macedonia Morocco Qatar Saudi Arabia Tunisia Ukraine United Arab Emirates	Other Countries

Roaming Prices - for calls outside the UK

Call Prices	Call Type	Price per Minute	Billing Increment	Subsequent Billing Increment
From Europe (EU & EEA)	Make a Call	£0.15	30 Seconds	Per Second
In Europe (EU & EEA)	Receive a Call	£0.04	Per Second	Per Second
From Europe (EU & EEA)		£0.00
From Rest of the World	Make a Call	£1.40	60 Seconds	Per Second
In Rest of the World	Receive a Call	£1.00	Per Second	Per Second

	Price Per Message	Billing Increment
From Europe (EU + EEA)
Send a Text	£0.04	Per Message
Send a Picture Message (MMS)	£0.21	Per Message
From Rest of World
Send a Text	£0.35	Per Message
Send a Picture Message (MMS)	£0.37	Per Message

Data Usage	Price per MB	Billing Increment
Use Data In Europe (EU & EEA)	£0.16	Per KB
Use Data In Rest of the World	£4.00	Per KB

Call Prices	Call Type	Price per Minute	Billing Increment	Subsequent Billing Increment
From Europe (EU & EEA) To EU standard geographic or mobile number (i)	Make a Call	£0.036+ 1 minute from UK bundle	30 Seconds	Per Second
From Europe (EU & EEA) To ROW Number	Make a Call	£0.13	30 Seconds	Per Second
Make a Call (to UK) (0800, 0808 and 0500)	Make a Call	£0.036	30 Seconds	Per Second
From Europe (EU & EEA) to UK (0845 and 0870) (i)	Make a Call	£0.036+ 1 minute from UK bundle	30 Seconds	Per Second
From Europe (EU & EEA) to non-standard number (premium rate)	Make a Call	£0.30PLUS Service Charge(foreign network charge)	30 Seconds	Per Second
From Europe (EU & EEA)	BT One Phone Customer Services (+441923723330)	£0.00
In Europe (EU & EEA)	Receive a Call	£0.008	Per Second	Per Second
From ROW to standard geographic or mobile number	Make a Call	£1.40	60 Seconds	Per Second
From ROW To UK 0800/0808/0499	Make a Call	£1.40	60 Seconds	Per Second
From ROW To UK 0845 and 0870	Make a Call	£1.40	60 Seconds	Per Second
From ROW to non-standard number (premium rate)	Make a Call	£0.30PLUS Service Charge(foreign network charge)	60 Seconds	Per Second
From ROW	BT One Phone Customer Services (+441923723330)	£1.40	60 Seconds	Per Second
In Rest of the World	Receive a Call	£1.00	Per Second	Per Second

(i) If UK bundle is in overage then UK overage rate applies.

Roaming Prices - Text/Picture Messages - sent outside the UK

From Europe (EU + EEA)	Price Per Message	Billing Increment
Send a Text To EU Number (i)	£0.01+ 1 text from UK bundle	Per Message
Send a Text To ROW Number	£0.04	Per Message
Send a Picture Message (MMS) To EU Number	£0.106	Per Message
Send a Picture Message (MMS) To ROW Number	£0.210	Per Message
From Rest of World
Send a Text	£0.35	Per Message
Send a Picture Message (MMS)	£0.37	Per Message

(i) If UK bundle is in overage then UK overage rate applies.

Roaming Prices ? Data

Data Usage	Price per MB	Billing Increment
Use Data In Europe (EU & EEA) (i)	£0.036+ 1MB from UK bundle	Per KB
Use Data In Rest of the World	£4.00	Per KB

* If UK bundle is in overage then UK overage rate applies.

Table 13 - Consultancy and Other Service Charges

Consultancy and Other Service Charges	One off Charge
Additional Project Manager Support (Per Hour)	Price on Request
Additional Implementation Manager Support (Per Hour)	Price on Request
Administrator Training	Price on Request
User Training	Price on Request
Attendant Training	Price on Request
Support and Advice	Price on Request
Additional Porting - Non Geographic Number	£0.00
Additional Porting - Landline Number	£0.00
Additional Porting - Mobile Number	£0.00
Replacement Parts	Price on Request
Site Survey	Price on Request