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Section 1:Exchange Lines

Part 24:BT ISDN 30 (Integrated Services Digital Network) (ISDN30 I421 Has Been Withdrawn with effect from 31 July 2008 (service removal in progress))


Subpart 14:Customer Service Guarantee Scheme

ISDN30 I421 PRODUCT RETIREMENT NOTICE

ISDN30 I421 is being completely retired in 2007. In most areas this is expected to take place on July 31st 2007, but in some parts of the country this may be at an earlier date.

Customers affected by an earlier retirement date will be notified in advance. On retirement, telephony service and features of ISDN30 I421 will no longer be available to existing Customers. Rental and any other related charges will no longer be applied. (This note will be updated with any change to the retirement date should this arise)

From August 18th 2006, Customers terminating their ISDN30 I421 Contracts within the Minimum Period will not be liable to pay early termination charges. This applies to 1 year as well as to 3 and 5 year long term Contracts.

See Subpart titled `Conversion to ISDN30e from Dass2 or I421' later in this Part for charges that apply to Customers converting from ISDN30 I421 to ISDN30e.

Details of the Customer Service Guarantee are now shown in Section 49