BT Business Flex - General

Charge Bands - Exclusions (these exclusions do not apply to the Unlimited CallsCall Package)

The following charge bands:

fm2, fm7, fm10 - 13

Are excluded from:

(a) Any discounted calls stated on the Order Form;

(b) The Capped Calls Option

The rates for these calls can be found in the BT Price List Entry for BT Business Flex Section 56:Part 24:

UnlimitedBT CallsBusiness Flex - Call Package - Inclusions

The Unlimited Calls Package applies to the following CallsCall wherePackage theyapplies have been initiated on Lines to which the Unlimitedfollowing CallsCall Packagewhere hasthey havebeen applied:been initiated on Lines to which the Call Package has been applied:

• Inland Calls which are defined as: 01, 02, 03, 05 (where charged at g21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland;
• Fixed to UK mainland Mobile calls (excludes calls to specialised numbers and other rates);
• Fixed to IDD fixed destination Calls subject to the exceptions listed below.

UnlimitedBT CallsBusiness Flex - Call Package - Exclusions

The following are excluded from the Unlimited CallsCall Package:

1. Exclusions to IDD fixed destinations:

Antarctica Australian Territory	Guinea Bissau	Rodriguez Islands
Bhutan	Kiribati	Ross Island
Cambodia (Kingdom of)	Korea PDR (North)	Samoa (US
Christmas Island	Laos	Samoa (Western)
Cocos Islands	Marshall Island	Sao Tome & Principe
Comoros	Mayotte	Solomon Islands
Cook Islands	Micronesia	St Helena
Cuba	Mongolia	St Pierre & Miquelon
Diego Garcia	Nauru	Tokelau
Djibouti	New Caledonia	Tonga
East Timor	Niue	Tuvalu
Fiji	Norfolk Islands	Vanuatu
French Guiana	Northern Marianas	Wallis & Futuna
French Polynesia	Palau (The Republic of)
Greenland	Papua New Guinea
Guam	Reunion

The rates for these calls will be as per the Standard Contract.

2. Calls Callsto toIDD Mobiles, IDD PRSMobiles, IDD Special and ISDNHigher Rate Services and International ISDN 64kbit64k/s International data calls.

The rates for these calls will be as per the Standard Contract.

BT Business Complete

UnlimitedBT CallsBusiness Complete - Call Package

The inclusions and exclusions to IDD fixed destinations (and the associated notes) listed under BT Business Flex above apply.