Standard Care, Prompt Care & Total care are all available (see also Section 12:General Information) with the addition of Dealer Care and Dealer Care Plus.

Only available on DealerStream circuits (see Section 12:General Information). Operates during 07:00 and 19:00 hrs Monday to Friday. BT will respond within 4 working hours of the fault report. If the fault is not cleared during this period, BT will advise the customer of the progress being made to clear the fault via the contact number.

Only available on DealerStream circuits ( see Section 12:General Information). Operates during 07:00 and 19:00 hrs Monday to Friday. BT will respond within 1 working hour of the fault report. If the fault is not cleared during this period, BT will advise the customer of the progress being made to clear the fault via the contact number.

A full engineering survey must be completed before Dealer Care Plus can be offered.

Available for Telemarketing Services (Freefone 0800, BT 0845, BT 0870, Contactcall 0844 & 0871, BT Call Director, Valuecall and products terminating abroad) and operates during the period 08:00-17:00 hrs Monday to Friday UK time, excluding UK Bank and Public Holidays. BT will aim to clear network faults within 5 working hours of receipt of a fault report. If the fault is not cleared during the period, BT will advise the customer of the progress being made to clear the fault via a contact number. Where the fault is found to be due to another network operator's network, BT will advise the Customer of this and responsibility for clearance of the fault will lie with the other network operator.