BT LogoBT Price List

Section 14:MaintenanceService Care Levels

Part 1:Service Care MaintenanceLevels

Subpart 3:Pricing Information

RESIDENTIAL

The charges payable are additional to the line rental, sale price or to those for Standard Care (if applicable).

BUSINESS

The services are not necessarily available in all Zones. The charges payable are additional to the line rental, sale price or .to those for Standard Care (if applicable). Standard Care charges for each product appear in the appropriate section of the Price List. The Total Care standard of service is no longer available to BT Business Plan and BT Business Plan (CR) Customers free of charge and was replaced by BT Assurance Plus with effect from 17 July 2006. BT Assurance Plus is also available free of charge to BT Business One Plan and BT Business Reward customers as well as BT Business Plan customers. Total Care is also available to BT Business Plan and BT Business One Plan customers at the charges below.

Customers who have a contract for the following products: BT Business One Plan, BT Business Reward and BT Business Plan, receive BT Assurance Plus free of charge. Total Care is also available to these customers at the charges below.

WithCustomer effect from 13 May 2008 a customer may not take different levels of Enhanced Maintenance ServicesService Careacross itsLevels across primary line and auxiliary line groupsgroup. IfCustomers who a customer takestake one anof Enhancedthe Maintenance Service (PromptCare, Total Care &Levels BTbelow Assurance Plus) the customer must have thethat same levelService ofCare maintenanceLevel service across bothall its primary line and auxiliary lines, and will be charged the appropriate charges for the Enhanced Maintenance Service Careselected ,Level selectedon oneach eachline line/channel /channel(excluding (excludingservices servicesprovided providedwithin withinline linerental rentaltariff). tariff).This Thisapplies appliesto toall alltypes typesof oflines linesand andchannels. channels.

Existing customers who have different levels on their lines will have until 30 June 2008 to advise BT of the level of Enhanced Maintenance Service they require on all their lines/channels. After 30 June 2008 customers will be charged for all of their lines at the appropriate charge for the Enhanced Maintenance Service taken.

CHARGES FOR RESIDENTIAL AND BUSINESS



Service Care Levels

Prompt Care

Total Care

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

Telephone exchange lines (per line):

Business PSTN

0.00*1

0.00*1

9.90

11.64

Residential PSTN and other products where standard care is included in the rental

3.60

4.23

9.90

11.64

Business priority fault repair customers *1

1.80

2.12

4.95

5.82

ISDN 30 Channel (per channel):

Priority fault repair customers *2

0.00*1

0.00*1

3.15

3.71

All other customers

0.00*1

0.00*1

6.30

7.41

ISDN 2/2E per line (2 channels):

Priority fault repair customers *2

0.00*1

0.00*1

4.95

5.82

All other customers

0.00*1

0.00*1

9.90

11.64

Featurelines & Featureline Compact (per line)

Business Customers

0.00*1

0.00*1

9.90

11.64

private circuits (including Dealer Care)

All customers *3

*3

*3

*3

*3



Maintenance Option

BT Assurance

BT Assurance Plus

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

telephone exchange lines (per line):

All customers

0.00

0.00

9.00

10.58

ISDN 30 Channel (per channel):

All customers

0.00

0.00

9.00

10.58

ISDN 2/2E per line (2 channels):

All customers

0.00

0.00

9.00

10.58

Featurelines & Featureline Compact (per line)

All customers

0.00

0.00

9.00

10.58

* Priority Fault Repair Service is not available for new supply with effect from 1 March 2010.Notes:

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

*3 - See Section 12:General Information

HomeNotifications by DateNotifications by Section