Please Note: reference to:

1 year contract means a contract with a Minimum Period of 12 months

3 year contract means a contract with a Minimum Period of 36 months. 3 year contracts have been withdrawn from new supply with effect from 1st September 2022

5 year contract means a contract with a Minimum Period of 60 months . 5 year contracts have been withdrawn from new supply with effect from 1st November 2020 .

Early termination charges apply where the Contract or a line is terminated within the Minimum Period.

Early termination charges will not apply to contracts with a 1 year Minimum Period or to long term contracts where the Customer wishes to upgrade to an ISDN2e or ISDN30 service, providing the Minimum Period applicable to the new contract is equal to or greater that the outstanding Minimum Period applicable to the terminating Featureline Contract.