NB Takeover applies when a Customer occupies a premises and a line used by a previous Customer is already in place at the premises, has a Dial Tone, (or soft dial tone) , and where no changes to internal or external wiring are required. It does not apply for number changes or other administrative changes on a line at a customer's existing premises. In these circumstances charges will apply.

The full connection fee will be charged for customers requesting new service unless and until a site survey, conducted by a BT engineer, confirms that wiring already exists and is fit for purpose and no additional work is required. Following this confirmation, any full connection charge already raised will be credited back to the customer on their next bill. If the wiring is not suitable and further works are required the full connection fee will be charged and time related charges may also apply see Section15 Part 8.

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Conversion of hard-wired master socket to Linebox and Regularisation of illicit master socket:
Per line - normal	26.50	31.80
Per line - where there is someone in the household who is disabled as defined by the Disability Discrimination Act i.e. someone with a physical or mental impairment which has a substantial and long-term adverse effect on their ability to carry out normal day to day activities	0.00	0.00
Each additional line on same installation converted at same time as first line	30.00	36.00

PSTN Conversion Charges From Isdn2/2e

The table below details the rates for customers who have Highway or ISDN service but wish to cease the current service and take up PSTN.

Where customers convert to PSTN service, the minimum period is 12 months unless stated otherwise above.

A mover in this instance is defined as a BT customer who ceases PSTN service when moving premises, and at the same time requests a reprovide of PSTN only at new premises where ISDN2 exists. Any BT customer who does not request a PSTN reprovide at the time of ceasing service will be required to pay the relevant charge to convert the ISDN2 installation at the new premises to PSTN.

Rental Per Quarter - Business (Excluding Telephone)

	Business
	Exc VAT	Inc VAT
	£ (pq)	£ (pq)
BT Business Value PSTN Line * (12 month Minimum Period)	102.06	122.47
BT Business Value PSTN Line * (24/36/60 month Minimum Period)	89.91	107.89
BT Business PSTN Line (12 month Minimum Period)	125.55	150.66
BT Business PSTN Line (24 month Minimum Period)	119.04	142.85
BT Business Critical PSTN Line (12 month Minimum Period)	151.02	181.22
BT Business Critical PSTN Line (24/36/60 month Minimum Period)	145.35	174.42
BT Business Line Divert (12 month Minimum Period) - Not Available for New Supply	125.55	150.66
BT Business Value PSTN Line (12 month Minimum Period) - For customers who ordered online before 22nd February 2016. Not Available for New Supply or resign.	89.91	107.89
BT Business Value PSTN Line (24 month Minimum Period) - For customers who ordered online before 22nd February 2016. Not Available for New Supply or resign.	78.15	93.78

* BT Business Value lines do not have aux working so cannot be used as a multi-line or connected with a rack or switch. BT Business Value lines do not support customers with CPS for their calls.

At the end of the Minimum Period the line rental charge will revert to the standard line rental charge for the 12 month Minimum Period of the same product (as set out in the table above).

60 month rental option, withdrawn for new provisions 1st November 2019, and 36 month rental option withdrawn for new provision 1st September 2022.

Concessionary Rental for Payphone Lines Provided in Business Premises in Circumstances as Shown in Part 3 of This Section.

For details of the Service Care Levels which is available or included in the line, see Section 14.

Payment Processing Fee

A payment processing fee is payable on each account for customers who do not settle their accounts by Monthly Payment Plan or variable Direct Debit - see Section 15 Part 12 sub part 3.

Early Termination Charges

If the customer terminates the contract for a BT Business PSTN line (including BT Business Value PSTN and BT Business Critical PSTN) before the end of the Minimum Period, the following early termination charges will apply:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customer will pay BT the full rental for the remainder of the 12 month period.

2. Contracts with a 24 Month Minimum Period

i) Where the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Period and 65% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

ii) Where the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay BT 65% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

3. BT Business Line Divert

If the contract for the PSTN rental is terminated within the 12 month Minimum Period the customer will pay BT the full PSTN line rental for the remainder of the 12 month period.

4. For Contracts on 12 month and 24 month Minimum Period and BT Business Line Divert:

i) Termination charges where a Customer is moving a PSTN Business Line do not apply to existing customers moving to a new location within the same building.

Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please See Part 12 of this Section.

ii) Termination charges will not apply where the customer wishes to upgrade service at a site from PSTN to ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate, Featurenet Embark, Featureline to ISDN2e and ISDN30, or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

iii) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and BT PSTN, ISDN2e, ISDN30e, Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with at least the minimum term of service on the ceasing line i.e 12 or 24 months). The charge will not be applied irrespective of when during the initial term of service that the relocation takes place.

iv) Termination charges apply irrespective of whether the business PSTN line was provided as new or was taken over.

v) For BT Business Line Divert only - early termination charges will not apply where the customer moves to an ordinary Business PSTN line, however the PSTN customer will be held to the remainder of the 12 month Minimum Period. If the customer seeks to terminate within the remainder of the 12 month Minimum Period, early termination charges apply.

BUSINESS AND RESIDENTIAL

The following applies to both Business and Residential lines

1) Order Cancellation Charge

Charges will be raised where a Customer cancels a Contract or the provision of a line before Service is provided, the charges are as follows:

(a). £15.00 charge per cancellation call (this charge is VAT exempt); and

(b). BT's reasonable costs incurred in getting ready to provide the Service.

This charge will apply to new provisions, takeovers and conversions.

2) CHANGES

Minor changes in office records to customer's name or address without change of premises - no charge.

The charge applies per exchange line or group of exchange lines (auxiliary working) and the Charges for alterations are cumulative.

The charge for change of number is additional to any takeover charge, and is limited to number changes within the local exchange area only. As a general principle when a removing customer asks for his/her old telephone number to be provided at his/her new address, a Change of Number charge is made. The only exception is where the old number is to be provided on a new exchange line at the new address, in which case no Change of Number charge is made.