Description

BT Cloud Phone is an IP voice service. The service is available for UK business customers. BT Cloud Phone has similar features to a traditional communications system but is hosted in the cloud.

Eligibility

BT Cloud Phone is available to all business customers using BT?s broadband services.

BT Cloud Phone Pricing Information

*a new Connection Charge will not apply to Renewal Periods

Inclusive 500 UK Minutes:

• ? User Feature Pack Licences (with Inclusive 500 UK Minutes) are bought on a per User basis, but the Inclusive 500 UK Minutes are pooled across Users at customer account level. Unused minutes are not carried forward to the next month.
• ? If Inclusive 500 UK Minutes are used before the end of the month additional minutes are charged at the rates shown in the tables set out in the Call Charges section below.

Unlimited UK Minutes and Inclusive 500 UK Minutes

? Inclusive 500 UK Minutes and Unlimited UK Minutes cover calls to call types 01, 02, 03, 05 (where charged at g21 rates), UK fixed to mobile calls - (including to all fm charge rates (as set out in Table B below) but excluding calls to specialised numbers at other rates (as set out in Table C below)) and calls to fixed destinations in the Republic of Ireland.

Calls will be terminated by BT after 4 hours.

Each User account shall have a call limit of £100 a day and £300 a month. The User may increase the call limit by contacting their Administrator. This call limit shall apply to all overage calls that are not included in the User Feature Pack Licences

Chargeable Add-Ons

For Large Meetings, customers must have User Feature Pack Licences of one of the following types:

? BT Cloud Phone Connect Inclusive 500 UK Minutes and HD Video Meetings

? BT Cloud Phone Connect including Unlimited UK Minutes and HD Video Meetings

? BT Cloud Phone Collaborate Inclusive 500 UK Minutes

? BT Cloud Phone Collaborate including Unlimited UK Minutes

The Charge for Large Meetings is payable monthly in advance and the full monthly Recurring Charge will apply regardless of when in the month it is activated or terminated.

Live Reports can be activated against all types of User Feature Pack Licences.

Live Reports are minimum 1 month chargeable in advance (pro-rated depending on what date in the month it?s activated).

For Room Connector, customers must have User Feature Pack Licences of one of the following types:

? BT Cloud Phone Connect Inclusive 500 UK Minutes and HD Video Meetings

? BT Cloud Phone Connect including Unlimited UK Minutes and HD Video Meetings

? BT Cloud Phone Collaborate Inclusive 500 UK Minutes

? BT Cloud Phone Collaborate including Unlimited UK Minutes

The Charge for Room Connector is payable monthly in advance and the full monthly Recurring Charge will apply regardless of when in the month it is activated or terminated.

Professional Services

Call Charges

The following sets out charges which will apply if the 500 UK minutes are used before the end of the calendar month; and for call types not included in the call minutes bundles (i.e. Inclusive 500 UK Minutes and Unlimited UK Minutes):

Table A: Local and National Geographic Call Prices

Table B: UK Fixed to Mobile

Table C: Calls to other 07xx

Table D: International Direct Dialled (IDD) Call Price Options by Country Table

Table E: International Direct Dialled (IDD) Calls to Mobile Telephones excluded from Table D

Table F: Operator and Emergency Calls

Table G: Prices for Calls to the Republic of Ireland

Table H: 08xx Call Tariffs

Table I: 03xx and 05xx Call Tariffs

Table A1 ? Local and National Geographic Call Prices

Table A2 ? Access Charge for all calls to 084X, 087X and 118XXX

Calls to these number ranges will consist of an Access Charge (i.e. the part of the call charge, charged as pence per minute, to access the specific number called) and a Service Charge (i.e. the cost of the call). The BT Cloud Phone Access Charge is shown in Table A2. The Service Charge will vary according to the specific number called and is charged at the rates shown in Section 2 Part 13 and Part 15 of the BT Price List and the prices shown in Section 2 Part 1 Subpart 6 [1] of the BT Price List.

Table B ? UK Fixed to Mobile Calls (07 numbers)

Table C ? Calls to other 07 Numbers

Table D: International Direct Dialled (IDD) for Fixed and Mobile destinations, excluding destinations in Table E

Table E ? International Direct Dialled (IDD) Calls Exclusion List

BT reserves the right to exclude specific IDD destinations or specific number ranges either temporarily or permanently whilst investigating suspicious calling patterns.

Table F ? Operator and Emergency Calls

Table G ? Calls to Republic of Ireland (RoI)

Table H - 08xx Call Tariffs

Table I ? 03xx and 05xx Call Tariffs

Footnote [1] ? changes to the Service Charge rates for 084X, 087X and 118X calls may be implemented on BT Cloud Phone systems at a slightly different time from that stated in the main BT Price List or the service provider?s advertising. Calls to 09X are not possible from BT Cloud Phone.

Conditions and Additional Charges

API Usage Allowance and Charges

The usage allowance and charges set out below will apply where a customer uses APIs to develop private integrations with its CRM systems.

• APIs are only available to Cloud Phone Connect and Cloud Phone Collaborate customers.
• API call usage allowances are shared across Users at customer account level. Unused API call usage allowances are not carried forward to the next month.
• If the API calls usage allowances are used up before the end of the month additional API calls will be charged at ?0.0025 per API call.

BT Cloud Phone Termination Charges

Termination of contracts during the Minimum Period of Service.

If a customer terminates the Contract, the BT Cloud Phone Service, any applicable Order, or an individual User Feature Pack Licence for convenience in accordance with Clause 17 of the General Terms the customer will pay BT the Termination Charges set out in the BT Cloud Phone Schedule.

Migration

If a Customer migrates from BT Cloud Phone, to another BT service, Termination Charges may apply unless the migration is an upgrade to a contract that is in BT's reasonable opinion, of an equal or higher value.

Conditions

Terms and Conditions apply - BT Cloud Phone Service is provided subject to the General Terms, the BT Cloud Phone Schedule (?Schedule?) and the RingCentral Development Platform Annex to the BT Cloud Phone Schedule and Cloud Work Schedule (?Annex?) which are available at http://www.bt.com/terms under Terms for Business/Business Phone Systems and then IP Communications for the Schedule and the Annex.

BT Cloud Phone is for the customer's own use and must not be resold or otherwise transferred.

Exclusions:

a) The following call types cannot be made from BT Cloud Phone:

? calls to 09xx (Premium Rate) numbers

b) The following calls cannot be made to BT Cloud Phone:

? calls from payphones

Rounding:

Call durations will be rounded up to the next 30 seconds