BT LogoBT Price List

Section 52:Retail Broadband Services

Part 6:BT Business Broadband Access Service


Subpart 3:Additional Charges

BT Business Hub

New customers of BT Business Broadband will be provided with a BT Business Broadband Hub free of charge [exception: a one off charge of £100.00 applies if the customer orders BT Business Broadband Wires Only].

Where an existing BT Business Broadband Customer requires a new BT Business Broadband Hub, and depending upon the BT Business Broadband Service the Customer orders, the Customer may incur a one off charge of £100.00. A one off £9.95 charge applies to all BT Business Broadband Hub delivery.

4G Assure

Where the Customer selects 4G Assure as a Service Option to their BT Business Broadband service, a 24 month Minimum Period of Service will apply.

4G Assure Recurring Charge per month: £8.00

This charge does not apply if customer ordered: Broadband Premium, Infinity Premium, Broadband Enhanced, Fibre Enhanced, Superfast Enhanced, Ultrafast 1 Enhanced and Ultrafast 2 Enhanced.

The Customer will pay a ?8 monthly charge for all remaining months of the 4G Assure 24 Month Minimum Period of Service if the Customer?s Broadband Service terminates, for whatever reason , within the 4G Assure 24 Minimum Period of Service.

The above will not apply if the Customer?s BT Business Broadband service is terminated due to the service not meeting BT?s minimum guaranteed access line speed provided at point of sale [see terms and conditions].

Static IP

If the Customer has ordered a Static IP address as part of their BT Business Broadband service the following charges will apply:

1 Static IP: £7.26

5 Static IP: £14.39*

*Exceptions apply:

BT Business Total Broadband Office:£17.02 per month

13 Static IP ? are no longer available for new provision

Charges for existing addresses are: £24.90 per month*

*Exceptions apply:

BT Business Total Broadband Office: £32.77 per month

Usage charges

We have made changes to our Broadband usage allowance and removed the usage limit. No charge will apply for usage after the dates indicated in the table below. Any usage prior to these dates will be charged at the usual rate.



Broadband option

Usage limit

Monthly additional usage charge per 5 GB

Change to Usage Limit

BT Business Wires Only

1GB

£8

Unlimited from 01/07/20

BT Business Broadband

10GB

£8

Unlimited from 01/08/20

BT Business Total Broadband Office

10GB

£8

Unlimited from 01/09/20

BT Business Total Broadband Option 1

10GB

£8

Unlimited from 01/08/20

BT Business Infinity Essential

25GB

£8

Unlimited from 01/07/20

BT Business Infinity

50GB

£8

Unlimited from 01/09/20

BT Business Total Broadband Advance

50GB

£8

Unlimited from 01/09/20

BT Infinity for business Advance

100GB

£8

Unlimited from 01/09/20

All excess usage charges will be capped at a maximum of £96 per month per line.

Excess Construction and Distance Based Charges

(a) The excess construction charges referred to in the BT Business Broadband Schedule to the General Terms will be calculated by reference to Section 45 of the BT Price List.

(b) The distance based charges referred to in the BT Business Broadband Schedule to the General Terms will be calculated by reference to the table below.



Charge Band

Distance from serving BT Street cabinet

to premises in metres

Charge (ex VAT)

Charge Band

Distance from serving BT Street cabinet

to premises in metres

Charge (ex VAT)

A

0 - 199m

£350

G

1500-1999m

£6125

B

200-399m

£1050

H

2000-2999m

Price On Application

C

400-599m

£1750

I

3000-4999m

Price On Application

D

600-799m

£2450

J

5000-7999m

Price On Application

E

800-999m

£3150

K

8000m +

Price On Application

F

1000-1499m

£4375

-

-

-

Fault Attendance Charges

The charge referred to in the BT Business Broadband Schedule to the General Terms is £245. Additional charges may apply if BT agrees to work outside the hours of 8am to 5pm, and for any replacement parts that may need to be provided.

Abortive Visit Charge

The abortive visit charge referred to in the BT Business Broadband Schedule to the General Terms is set out in Section 15, Part 8 of the BT Price List.

BT Device Protection

If you have ordered BT Business Broadband Premium, Infinity Premium, Broadband Enhanced, Superfast Enhanced, Ultrafast 1 Enhanced or Ultrafast 2 Enhanced, BT will provide you with a BT Business Apps voucher entitlement for one licence of BT Device Protection by Symantec. If redeemed and following expiry of any voucher entitlement period standard monthly charges for the service will then apply.

Standard monthly prices for this service are set out at : https://businessapps.bt.com/home

Enhanced IT Support

All Broadband Enhanced, Superfast Enhanced, Ultrafast 1 Enhanced or Ultrafast 2 Enhanced Customers will be provided with one licence of Inclusive Enhanced IT Support. Any additional licences may be purchased via the paid for version of the service.

Standard monthly prices for this service are set out at:: https://businessapps.bt.com/home

Business Email

Where a customer has the Business Email Product a charge of £4 per month per 10 mailboxes will apply.

Late Payment Charge

Charges for late payment, including any charges for dishonoured payments, are set out in Section 15 of the BT Price List.

Re-grade charge

Depending upon the service option the Customer wishes to re-grade to, the Customer may be eligible to re-grade between BT Business broadband services subject to:

(a) committing to a new Minimum Period of Service for the service the Customer wishes to re-grade to; and

(b) payment of a charge of £75may apply when changing technology or moving to a lower tier product.



REGRADE TO

Broadband

Broadband Unlimited

Broadband Premium

Broadband Fibre

Infinity Essential

Infinity

Infinity Unlimited

Infinity Premium

Infinity Ultra

REGRADE FROM

Broadband Unlimited

£75

£0

£0

£0

£0

£0

£0

£0

£0

Broadband Premium

£75

£75

£0

£0

£0

£0

£0

£0

£0

Office

£0

£0

£0

£0

£0

£0

£0

£0

£0

Office Unlimited

£75

£0

£0

£0

£0

£0

£0

£0

£0

Advance & Advance Support

£75

£75

£0

£0

£0

£0

£0

£0

£0

Option 1

£75

£0

£0

£0

£0

£0

£0

£0

£0

Option 2 & 3

£75

£75

£0

£0

£0

£0

£0

£0

£0

Network & Network Premium

£75

£75

£75

£75

£75

£75

£75

£75

£0

Broadband Fibre

£75

£75

£75

£0

£0

£0

£0

£0

£0

Infinity Essential

£75

£75

£75

£0

£0

£0

£0

£0

£0

Infinity

£75

£75

£75

£75

£75

£0

£0

£0

£0

Infinity Unlimited

£75

£75

£75

£75

£75

£75

£0

£0

£0

Infinity Premium

£75

£75

£75

£75

£75

£75

£75

£0

£0

Infinity Ultra

£75

£75

£75

£75

£75

£75

£75

£75

£0

Infinity Advance Option 1

£75

£75

£75

£75

£75

£75

£0

£0

£0

Infinity Advance Option 2

75

£75

£75

£75

£75

£75

£0

£0

£0

Infinity Advance

Support Option 1 & 2

£75

£75

£75

75

£75

£75

£75

£0

£0

Infinity Advance

Support Option 3

£75

£75

£75

£75

£75

£75

£75

£75

£0

FOD Advance

Support Option 4

£75

£75

£75

£75

£75

£75

£75

£75

£0



Broadband Essential

Broadband Enhanced

Superfast Essential

Superfast Enhanced

Ultrafast 1 Enhanced

Ultrafast 2 Enhanced

Broadband Premium

£75

-

-

-

-

-

Broadband Fibre

£75

£75

-

-

-

-

Infinity Essential

£75

£75

-

-

-

-

Infinity

£75

£75

-

-

-

-

Infinity Unlimited

£75

£75

-

-

-

-

Infinity Premium

£75

£75

£75

-

-

-

Infinity Ultra and Ultrafast 1 and 2

£75

£75

£75

£75

£75

-

Broadband Enhanced

£75

-

-

-

-

-

Fibre Enhanced

£75

£75

-

-

-

-

Superfast Essential

£75

£75

-

-

-

-

Superfast Enhanced

£75

£75

£75

-

-

-

Ultrafast 1 Enhanced

£75

£75

£75

£75

£75

£75

Ultrafast 2 Enhanced

£75

£75

£75

£75

£75

£75

Cease Charge

If the Customer ceases the Service, the Customer will pay a charge of £18.00.

Cancellation Charges

If the Customer cancels the Contract or the Service at any time before the Service Start Date, the Customer may have to pay:

(a) a cancellation charge of £15;

(b) an abortive visit charge (if applicable);

(c) excess construction charges (if applicable and which will include Traffic Management Act permit charges if relevant) ;

(d) distance based charges (if applicable); and

(e) any other charges as set out in the Customer?s Contract for their BT Broadband Service.

Early Termination Charges

If the Customer terminates the Contract or Service during any Minimum Period of service, the Customer may have to pay Termination Charges which are set out in the Customer?s Contract for their BT Business Broadband Service.