All charges are stated exclusive of VAT.

The charges set out in this Price List Entry will apply other than where they are amended via an Order or any other agreed contract amendment document.

Description

BT ONE PHONE SME

BT will provide you with a hosted voice and communication service using fixed and mobile wireless technology that will (dependent upon the Subscription you select) use the SIP Network, the Mobile Network, the Onsite Mobile Network.

Definitions

In addition to the defined terms in the General Terms and the BT One Phone SME Schedule both of which can be found at http://www.bt.com/terms , capitalised terms in this Section 10 will have the below meanings (and in the case of conflict between these defined terms and the defined terms in the General Terms and the Schedule, the defined terms in the General Terms and the Schedule will take precedence for the purposes of this Section 10).

1. BT One Phone SME Product Definition

BT will provide you with a hosted voice and communication service using fixed and mobile wireless technology that will (dependent upon the Subscription you select) use the SIP Network, the Mobile Network, the Onsite Mobile Network.

2. Subscription Options

Table 1 - Subscription Options - Availability and applicable Minimum Term

Table 2 - Subscription Options - Charges, Allowances and Termination Charges

1. The following applies to Mobile Subscription/Mobile Sim Only Subscription and to Office SIP Subscription:

(a) The unlimited calls applicable to Mobile Subscription/Mobile Sim Only Subscription and Office SIP Subscriptions apply to calls made from a BT One Phone SIM Card in the UK or a BT One Phone SIP Device within the UK to:

? (i) UK landlines numbers (01, 02, 03); and

? (ii) UK mobile numbers.

(b) The unlimited texts applicable to Mobile Subscription and Mobile SIM Only Subscription, applies to Texts sent from a BT One Phone SIM Card in the UK to UK mobile numbers.

(c) The following are excluded from the unlimited calls and Texts applicable to Mobile Subscription/Mobile Sim Only Subscription and Office SIP Subscription and will be charged in accordance with other Charges as set out in Table 15

? (i) calls to premium rate & directory enquiries numbers (07,08,09 and 118), and satellite services,

? (ii) MMS;

? (iii) International Direct Dial calls ? When a BT One Phone SIM Card, or BT One Phone SIP Phone, is in the UK and is calling a destination outside the UK.

? (iv) Roaming calls, Texts and data - when the BT One Phone SIM Card making or receiving the call or sending or receiving the Text or data is outside of the UK and Europe Zone.

(d) The following are not included in the unlimited calls allowance but a charge will not apply to them:

? (i) Calls to BT One Phone Voicemail from a BT One Phone SIM Card within the UK or Europe Zone or a BT One Phone SIP Device within the UK dialling 8888.

? (ii) FREE PHONE ? 0800/0808/0500

2. The following applies to Data Only SIM Subscription:

Data Only SIM Subscription uses your BT One Phone Mobile Data.

3. Subscription Extras

Table 3- Subscription Extras - Availability and applicable Minimum Terms

Table 4 - Subscription Extras - Charges, Allowances and Charges due on termination

Terms applicable to Tables 3 and 4.

Installation Services and Professional Services:

Unless we agreed otherwise, the following one-off Charges will apply to the corresponding installation or professional services set out in the Statement of Requirements.

Installation and Professional Services will be charged in accordance with the table below or as amended via a Charges Schedule provided by BT.

Terms and conditions applicable to Tables 3 and 4

1. Subscription Extras - General

(a) With the exception of Dual SIM Extra, only one Subscription Extra of each Subscription Extra type can be applied to a Subscription.

(b) The inclusive allowances apply per month with the exception of the:

? Business Zone Extra ? Daily

? World Zone Extra - Daily

2. UK Data Extra

a) The inclusive data allowance in Table 4 applies to a BT One Phone SIM Card sending or receiving data in the UK and Europe Zone.

(b) The inclusive data allowance will be decremented in the following order:

UK Data Extra;

Company Shared Data Extra (where applicable);

Company Shared Data Passes (where applicable);

Usage in excess of these inclusive data allowances will be charged in accordance with other Charges as set out in Table 15

(c) The following are excluded from the inclusive data allowance in Table 4 and will be charged for in accordance with other Charges as set out in Table 15.

Roaming Data - when the BT One Phone SIM Card sending or receiving data is outside of the UK and Europe Zone.

3. Roaming Extras - General

(a) The following applies to:

? Business Zone Extra ? Daily /Monthly

? World Zone Extra - Daily /Monthly

(b) Subscriptions can only ever have one of Business Zone or World Zone Extra applied at any one time.

(c) The Roaming Extras are:

? (i) charged on a daily basis for the whole or part of the day; and

? (ii) the inclusive allowance applies on a daily basis (up to 11:59pm UK local time (GMT/BST).

(d) Texts received will not decrement the inclusive allowance and are not chargeable.

(e) Usage in excess of the inclusive allowances will be charged in accordance with other Charges as set out in Table15

(f) Business/World Zone Extra

? (i) Business/World Zone Extra ( daily and monthly) ? the Subscriptions UK inclusive allowance and Extras apply to

data

calls to UK landline and mobile numbers

calls to landlines and mobiles numbers in the country you are Roaming in

Texts to UK mobile numbers

Texts to mobile numbers in the country you are Roaming in

? (ii) The following are excluded from the UK allowance and Extras while Roaming in the Business/World Zone

Calls and Texts to landlines and mobiles in countries other than the UK and the Business/World Zone country in which you are Roaming.

Premium rate services

MMS

Non-Geographic Numbers

? (iii) Business/World Zone Extra Daily is only charged on a daily basis if there is any usage in the Business/World Zone on a particular day.

4. Dual SIM Extra

(a) Dual SIM Extra provides additional BT One Phone SIM Cards (a maximum of 2) per Subscription. These additional BT One Phone SIM Cards can be used in any device provided that it is compatible with the BT One Phone SME Service. Incoming calls to the User's existing mobile number, fixed line number and extension number may be routed to the Dual SIM if configured in the flexible routing for the User. For outgoing calls the same number as for the primary BT SIM Card will be presented. Texts, including notifications, and calls from groups will be directed to the primary BT SIM Card. The additional BT One Phone SIM Cards will share any inclusive allowance applicable to the Subscription to which they are applied.

5. SIP Extra

(a) SIP Extra allows a customer to add a BT One Phone SIP Device to a Mobile Subscription (a maximum of 1) per Subscription. Incoming calls to the User's existing mobile number, fixed line number and extension number may be routed to the SIP Extra if configured in the User?s routing profile. For outgoing calls the same number as for the primary BT SIM card will be presented. The SIP Extra will share any inclusive allowance applicable to the Subscription to which they are applied.

6 Additional Number - Landline or Mobile

(a) Additional Number - Landline or Mobile provides a facility whereby an additional number (commencing with: 01, 02, 03, 07 can be added to a BT One Phone SIM Card or BT One Phone SIP Device. An additional BT One Phone SIM Card or BT One Phone SIP Device will not be provided.

(b) The charge detailed in Table 6 applies per month per additional number regardless of when in the month the Additional Number - Landline or Mobile is added.

(c) A maximum of up to 5 additional numbers can be added to a Subscription in addition to the 2 numbers provided as standard. These can be a mixture of Landline, Mobile and 03 Non Geographic numbers.

Company Extras

Table 5 - Availability of Company Extras and applicable Minimum Terms

*Further information about these options can be found in Part 2 of Section10 of the BT Price List.

Table 6 - Company Extras -? Recurring Charges and Charges due on termination

*Further information about these options can be found in Part 2 of Section 10c of the BT Price List.

Terms applicable to Tables 8 and 9

1. Hunt Group Extra and Automatic Call Distribution (ACD) Group Extra

(a) Where the Customer requires Hunt Groups or in excess of the 3 Hunt Groups provided as standard or they require ACD Groups, the Customer may add Hunt Group Extra or Automatic Call Distribution (ACD) Group Extra to their Contract.

(b) The charge detailed in Table 6 applies per additional Hunt Group or ACD Group per month and where Hunt Group Extra or ACD Group is added part way through a month the charge will apply on a pro-rata basis.

(c) Where the number of Hunt Groups (including those Hunt Groups provided as standard and those for which Hunt Group Extra applies) no longer exceeds the number provided as standard as defined in the terms, the additional charge applicable to Hunt Group Extra will no longer apply. Where this occurs part way through a month, the charge for Hunt Group Extra for that month will still apply. Where an additional Hunt Group Extra is later required this must be added under Hunt Group Extra and will be chargeable.

2. Interactive Voice Response (IVR) Extra

(a) Interactive Voice Response (IVR) Extra provides a facility allowing the Customer to build an IVR.

(b) The charge detailed in Table 6 applies per month per IVR and where Interactive Voice Response (IVR) Extra is added part way through a month the charge will apply on a pro-rata basis.

(c) The following migration rules apply :

3. Interactive Voice Response (IVR) Custom Extra

(a) Interactive Voice Response (IVR) Custom Extra is a service under which BT builds an IVR for the Customer.

(b) The charge is as detailed in the applicable Order, On Boarding Contract Amendment (or where added via the contract amendment process in the applicable contract amendment documentation). BT may apply a one-off charge per Interactive Voice Response (IVR) Custom Extra with an on-going monthly charge per month and where Interactive Voice Response (IVR) Custom Extra is added part way through a month the monthly charge will apply on a pro-rata basis.

4. Click to Call (TAPI) Extra

(a) Click to Call (TAPI) Extra provides customers with a TAPI driver which enables them to integrate the BT One Phone SME Service with business applications and add click to call functionality.

(b) The charge detailed in Table 6 applies per month per Contract and where Click to Call (TAPI) Extra is added part way through a month the charge will apply on a pro-rata basis.

(c) Additional terms apply to the Software applicable to Click to Call (TAPI) Extra, that can be found in the Annex for the BT One Phone Portal.

5. Attendant Queue Extra

(a) The BT One Phone SME Service provides a facility which allows an Attendant to manage Queues for up to 50 different numbers.

(b) Attendant Queue Extra provides an additional Queue. A maximum of 15 Queues applies per Attendant after which additional Attendants must be added under Attendant Extra.

(c) The charge detailed in Table 6 applies per month per Queue and where Attendant Queue Extra is added part way through a month the charge will apply on a pro-rata basis.

6. Attendant Extra

(a) The BT One Phone SME Service provides a facility which allows one Attendant to manage Queues.

(b) Attendant Extra provides a facility which allows additional Attendants to manage Queues.

(c) The charge detailed in Table 6 applies per month per additional Attendant. Where Attendant Extra is added part way through a month the charge will apply on a pro-rata basis.

7. Voice Prompts Extra

(a) Voice Prompts Extra is a series of 240 pre-recorded voice prompt phrases that can be used directly or moulded together to create a series of voice announcements that can be used to help direct calls.

(b) The charge detailed in Table 6 applies as a one-off charge for each Voice Prompts Extra added.

8. Number Subscription Extra

(a) Number Subscription Extra provides a facility whereby an Additional Subscription can be added to the Contract for which a BT One Phone SIM Card will not be provided. The Subscription will be allocated a number commencing with 07 and can be used for the purposes of call forwarding.

(b) The Charge detailed in Table 6 applies per month per Additional Subscription and where Number Subscription Extra is added part way through a month the Charge will apply on a pro-rata basis.

9. Inbound Call Statistics Extra

(a) Inbound Call Statistics Extra allows the Customer to run detailed inbound voice traffic reports on Subscriptions, Call Groups, Attendants and IVRs.

(b) Where added, Inbound Call Statistics Extra will be applied to all Subscriptions (excluding Data Only SIM Subscription), Call Groups, and IVRs.

(c) The charge detailed in Table 6 applies per month per Subscription, Call Group and IVR is applied on a monthly basis at the end of the month and where Inbound Call Statistics Extra is added part way through a month the charge will apply on a pro-rata basis.

10. Onsite Mobile Network Installation - Upfront

(a) Onsite Mobile Network Installation - Upfront is available as set out in Table 6 and allows a Customer to pay the Onsite Mobile Network Installation Charge applicable to an Onsite Mobile Network via a one-off charge on the first bill.

(b) It can be added to the Contract at any time per Onsite Mobile Network. The one-off charge applicable per Onsite Mobile Network is set out in the applicable Order, or any other contract amendment documentation agreed in accordance with Paragraph [8.2] of the Schedule.

11. Onsite Mobile Network Installation - Monthly

(a) Onsite Mobile Network installation ? Monthly is available as set out in Table 6. It applies where the customer pays charges applicable to an Onsite Mobile network installation as an ongoing monthly charge.

(b) It can be added to the Contract at any time per Onsite Mobile Network (including Additional Onsite Mobile Networks). The monthly charge applicable per Onsite Mobile Network (or Additional Onsite Mobile Network) is set out in the applicable Order or any other contract amendment documentation agreed in accordance with Paragraph [8.2] of the Schedule.

12. Onsite Mobile Network Extra

(a) Onsite Mobile Network ? Extra ? is available as set out in Table 6. It applies where the Customer pays charges applicable to an Onsite Mobile Network as an ongoing monthly charge.

13. Convergence Services

Convergence Services is a one-off charge per Mobile Subscription, Mobile SIM Only Subscription or Office SIP Subscription which cannot be shared. If a Customer is taking Convergence Services the service must be taken for all Mobile Subscriptions, Mobile SIM Only Subscriptions and Office- SIP Subscriptions.

Table 7 ? Charges applicable to Sites in which an Onsite Mobile Network is installed

*Is spread over Minimum Term.

Terms applicable to Onsite Mobile Network.

(a) The Onsite Mobile Network Installation Charge - Upfront will be charged on commencement of the Onsite Mobile Network Extra and is a one off charge on the first bill. This charge is not refundable if the Company Extra is terminated within the applicable Minimum Term.

(b) The Onsite Mobile Network Installation Charge - Monthly will apply for the Minimum Term ? upon expiry of the Minimum Term the charge will cease to apply.

(c) The Onsite Mobile Network Extra Recurring Charge will apply for the Minimum Term and will continue to apply until the Contract or the Onsite Mobile Network is terminated.

(d) Where BT identifies that additional Charges apply these will be detailed in the applicable Order or contract amendment document.

(e) The agreed pricing does not include any increase in the network capacity provided by the Onsite Mobile Network to support Additional Subscriptions at the Site. Where the Customer requires an increase in network capacity to support Additional Subscriptions then additional charges for increasing the network capacity of the Onsite Mobile Network will apply.

(f) All charges are subject to survey.

14. Onsite SIP Network Extra

Table 8 ? Charges applicable to Sites in which an Onsite SIP Network is installed

*Is spread over Minimum Term

Terms applicable to Onsite Mobile Network.

(a) The Company Site Extra - SIP will be charged on commencement of the SIP Network and is a one off charge on the first bill. This charge is not refundable if the SIP Network is terminated within the Minimum Term.

(b) The Company Site Setup - SIP will apply for the Minimum Term ? upon expiry of the Minimum Term the charge will cease to apply.

(c) The Company Site SIP Recurring Charge will apply for the Minimum Term and will continue to apply until the Contract or the SIP Network is terminated.

(d) The agreed pricing does not include any increase in the network capacity provided by the SIP Network to support Additional Subscriptions at the Site. Where the Customer requires an increase in network capacity to support Additional Subscriptions then additional Charges for increasing the network capacity of the SIP Network will apply.

(e) All charges are subject to survey

15. Network Expansion Extra

(a) Where the Customer requests additional coverage to that set out in the BT One Phone Coverage Plan, the request must be made via the applicable contract amendment process. BT will identify the additional Charges and Network Expansion Extra allows the Customer to pay this as a one-off Charge under Network Expansion Extra.

16. Network Relocation Extra

(a) Where the Customer requests the relocation of On Site Mobile Transmission Equipment the request must be made via the applicable contract amendment process. BT will identify the additional Charges and Network Relocation Extra allows the Customer to pay this as a one-off Charge under Network Relocation Extra.

17. Private Data Extra

Table 9 ? Charges applicable to Sites in which a Private Data Extra is installed

*Is spread over Minimum Term. All charges are subject to survey.

(a) The Private Data Extra provides the Customer with a :

(i)Private Data Extra - Private APN - UK Only; and/or

(ii)Private Data Extra - Private APN - UK and International

with;

(i) an Indirect Data Link; and/or

(ii) a Fixed Data Link

(b) Private Data Extra is subject to the Minimum Term set out in the applicable Order.

(c) Termination Charges will not be applied to Private APN with Indirect Data Link which is terminated and replaced with Private APN with Fixed Data Link provided that a contract amendment has been agreed between BT and the Customer prior to the date BT receives the termination notice for the Private APN with Indirect Data Link.

(d) Where the Private Data Extra is terminated BT will apply the Termination Charges set out in Table 6.

(e) Other consequences of terminating Private Data Extra are detailed in the Private Voice and Data Extra Annex.

18. Private Voice Extra

Table 10 ? Charges applicable to Sites in which a Private Voice Extra is installed

*Is spread over Minimum Term. All Charges are subject to survey.

(a) Private Voice Extra provides a Private Voice with Fixed Link ? which requires a Direct Link

Further details are set out in the Private Voice and Data Extra Annex.

(b) Private Voice Extra is subject to the Minimum Term set out in the applicable Order.

(c) The Private Voice Extra can be used as follows:

(i) Voice calls made from BT One Phone devices up the Private Voice link to the external systems fixed line numbers.

(ii) Voice calls made from the external system to BT One Phone devices subscribed to the customer account.

(iii) An additional charge does not apply to these calls.

(iv) Voice calls made from the external system to telephone numbers outside the customer's BT One Phone account.

(v) Call charges for (iv) will be the agreed out of allowance charge rates as set out in Table 15.

(vi) The Customer is responsible for nominating the ?UK Closed User Group fixed line numbers?, these numbers can be updated during the Minimum Term.

(d) Where the Private Voice Extra is terminated BT will apply the Charges set out in Table 6.

(e) Where Private Voice Extra is removed, calls made from a customer?s privately owned PBX extension numbers will no longer be included in the BT One Phone SME Service.

(f) Other consequences of terminating Private Voice Extra are detailed in the Private Voice and Data Extra Annex.

Table 11 - Company Shared Data Extra

19. Company Shared Data Extra

(a) Only one Company Shared Data Extra applies per Contract and the inclusive data allowance is shared across Subscriptions.

(b) The Recurring Charge and inclusive data allowance will apply on a pro-rata basis in the first month.

(c) The inclusive data allowances detailed in Table 11 applies to data sent from and received by a BT One Phone SIM Card in the UK and Europe Zone.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive data allowance will be decremented in the following order:

UK Data Extra (where applicable);

Company Shared Data Extra (where applicable);

Usage in excess of these inclusive data allowances will be charged in accordance with other Charges as set out in Table14.

(f) The following are excluded from the inclusive data allowance and will be charged in accordance with other Charges as set out in Table 15.

Roaming data - when the BT One Phone SIM Card making or receiving the data is outside of the United Kingdom or Europe Zone.

(g) The following migration rules apply:

(h) The Customer can move to a Company Shared Data Extra with a higher inclusive data allowance at any time during the Contract and Charges will not apply to the original Company Shared Data Extra.

Table 12: Company Shared Data Passes

20. Company Shared Data Passes

a) Multiple Company Shared Data Passes can be applied per Contract and the inclusive data allowance is shared across all Subscriptions.

(b) The one-off Charge and inclusive data allowance will apply in total for the calendar month that the Data Pass is added.

(c) The inclusive data allowances detailed in Table 12 applies to data sent from and received by a BT One Phone SIM Card in the UK and Europe Zone.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive data allowance will be decremented in the following order:

UK Data Extra (where applicable);

Company Shared Data Extra (where applicable);

Company Data Pass (where applicable)

Usage in excess of these inclusive data allowances will be charged in accordance with other Charges as set out in Table 15.

(f) The following are excluded from the inclusive data allowance and will be charged in accordance with other Charges as set out in Table 15.

Roaming data - when the BT One Phone SIM Card making or receiving the data is outside of the United Kingdom or Europe Zone.

(g) The following business rules from (h) to (n) apply:

(h) The Customer can add multiple Data Passes at any time during the month to create temporary additional UK data allowances and charges will be applied post use.

(i) The Data Passes inclusive allowances will be used in the order they are added to the BT One Phone Portal.

(j) The Data Pass allowance will begin only after it has been added, no retrospective rating of data usage will occur. It is the customer?s responsibility to add the Data Pass via the BT One Phone Portal.

(k) The Data Pass will expire at the end of the month and will not survive into the following month, if required in future months then the Data Pass must be added again on the BT One Phone Portal.

(l) The full Data Pass inclusive allowance will be available for the remainder of the month in which it has been added and from the time it has been added.

(m) The full Data Pass charge will be added to the following months invoice after it has been added.

(n) Once a Data Pass has been added it cannot be terminated. The Data Pass will naturally expire at the end of the calendar month.

21. Company Shared IDD Extra

(a) Company Shared IDD Extra can be added at any time using the Order Form or the applicable contract amendment process.

(b) The monthly charge and inclusive IDD allowance will apply on a pro-rata basis in the first month.

(c) The inclusive IDD allowances detailed in Table 13 apply to calls made from a BT One Phone SIM or BT One Phone SIP Device in the UK, and are valid for calls to standard mobiles and landlines in the relevant countries.

(d) Any unused inclusive allowance cannot be carried forward to the next month.

(e) The inclusive minutes allowance will be decremented in the order that the Extra was ordered.

Usage in excess of these inclusive minutes allowances will be charged in accordance with Other Charges as set out in Table 15.

(f) The following migration rules apply:

(g) The Customer can move to a Company Shared IDD Extra with a higher inclusive minutes allowance at any time during the Contract and an early termination charge will not apply to the original Company Shared IDD Extra.

Table 13 - Company Shared IDD Extra

Other Charges

Table 14 - Miscellaneous Charges

Table 15 - Call and Usage charges

The following charges apply to calls, texts and data that are in excess of an inclusive allowance or which are not included in an inclusive allowance:

UK Call Charges

*Applies to calls originating from a Private Voice Extra

UK Text/Picture Message/Data Charges

* Only applies to Data Only sims

UK Data Charges

International Calling from UK

International Calling Zones - for calls made in the UK

Roaming

Roaming Prices - for calls outside the UK

*Access Charge

** Service Charge is defined by the international service provider

Roaming Prices - for texts sent outside the UK

Roaming Prices - for picture messages sent outside the UK

Roaming Prices - for data used outside the UK

* Europe Zone Roaming data consumes UK bundle.

** If the Company Shared Bundle is in overage then UK overage rate applies.

Roaming Zones

Table 15 Calls To 084/087/09/118 Numbers

Access Charges

Service Charges

For service charge pricing see Section 2, Part 1, Subpart 6

Charges to 08xx Numbers click here

Charges to 09xx Numbers click here

Charges to 118 click here

For number ranges please see Section 2, Part 13, Part 14, & Part 15

Products and Services Subject to Annual Price Rises

As indicated on your contract when you joined or re-contracted to the BT One Phone service, certain products and services are subject to an annual price rise in April of each year, starting in April 2022. The prices you pay for these services will increase by the rate of CPI + 3.9%, with the CPI rate determined by the Office of National Statistics in the preceding January.

Therefore, if the ONS publishes a rate of 0.6% in January 2022, your price on those affected products and services will increase by 4.5% from April 2022. If the CPI rate is negative, BT will only increase Recurring Charges by 3.9%. The services included in the annual price rise are detailed below in Table 16, and are correct as of 1 April 2021. Any new products or services which are introduced or launched after 1st April 2021, may be subject to the CPI+ Price Rise.

Table 16 ? Products and services subject to CPI+ price rise as defined above.

SME Products included in Annual CPI+ Price Rise:

Office SIP Subscription/Worker

Mobile Subscription/Worker

Mobile Sim Only

Subscription Data Only

SIM Subscription

Mobile Non-Subsidised Subscription

SIP Non-Subsidised subscription

UK Company Data Extras

UK Individual Data Extras

Call Recording

Call Recording Extra

Call Recording Storage Extra

Dual SIM Extra

SIP Extra

Flexible Caller Line Identity (CLI) Extra

Hunt Group

Automatic Call Distribution (ACD)

Group Extra Interactive Voice Response (IVR) Extra or Interactive Voice Response (IVR) Custom Extra

Click to Call (TAPI) Extra

Attendant Queue Extra

Attendant Extra

Number Subscription Extra

Inbound Call Statistics Extra

Prompt Care*

Critical Care*