Featureline offers similar functionality to a small telephone system (PBX) but directly from BT's Digital Local Telephone Exchanges. This is known as a Centrex service. At the customer's premises, Featureline appears to be just like normal PSTN exchange line with standard sockets. There is no need to buy any additional equipment. All that is required is a touch tone (tone dialling) type telephone. However, there is a telephone which is specifically designed for use with the Featureline service. Which has 15 feature buttons, hands free operation and headset working. See Section 4 Part 1

Featurelines may be classed as either Standard lines, where no Hunt Group working is required, or Auxiliary lines where Hunt Group working is required.

Business Highway with Featureline functionality (Business Highway with Featureline has been withdrawn from new supply with effect from 10 April 2006): Standard Featureline functionality can also be delivered over either one or both PSTN ports of Business Highway and is charged as a service option in addition to existing Business Highway packages, see earlier within this part.

StandardPromt Care Maintenance service is provided for Featurelines, with enhancement to Prompt Care or Total Care oravailable Criticalat Careadditional availablecost, aton additionala cost,per-line on a per-line basis.

The following features come as standard:

Call Diversion: automatically directs calls to another extension or external number. For more information on Call Divertion please see Section 2:Part 4:Subpart 1:

Call Transfer: Pass on a call to any other Featureline extension or to an external number, including mobiles.

Three-Way Calling: Talk to two people at the same time. The other people can be on Featureline extensions and/or external numbers.

Call Pick-Up: Answer a call to another Featureline in the office from your own phone.

Ring Back When Free*: Sets up a call to a Featureline extension or external number that is engaged as soon as it becomes free. It is not possible to use Ring Back When Free to all external phone numbers, examples are ISDN, DDI and international numbers.

Ring Back When Next Used*: Sets up a call to a Featureline that is not answering, when it is next used.

Call Offer: Lets another extension user who is engaged on a call know that they are needed urgently.

Call Return: Tells you the telephone number of the last person who called you.

Call Waiting: Discreetly Lets you know that another caller is trying to contact while you are engaged on a call. Also gives you the capability of speaking to this caller with or without ending the original call.

Charge Advice*: Lets you know the duration and approximate cost of a particular call.

Code Calling: Lets you store regularly used numbers and dial them quickly.

General Interrogation*: Reminds which Features you have set up on your Featureline.

Reminder Call*: Use your Featureline like an alarm clock.

Repeat Last Call: Re-dial the last number called.

Withhold your Number: Prevents the person you are calling from seeing your phone number. This can be done on a per call basis or permanently.

* - Not available on some exchanges.

The following optional features are also available, at no extra charge.

Featureline Call Barring: Control the types of phone calls made from your Featureline.

Featureline Caller Display: Lets you see the phone number or Featureline extension number of the person calling before you answer on a compatible equipment. Please note that the Caller Display Calling Feature is subject to availability.

Hunt Group: Gives you one telephone number for some or all of your incoming calls. This allows incoming calls to the Hunt Group to search for a free line. In addition each Featureline within the Hunt Group has its own Direct Inward Dialling number so that you can be contacted directly.

IN ADDITION THE FOLLOWING CHARGEABLE FEATURES CAN BE ORDERED:

Remote Diversion

Direct Call

Local Link

Hunt Group Queuing

By Pass Numbers - Withdrawn with effect from 30th April 2007. Service withdrawal programme in operation.

FEATURELINE COMPACT

Featureline Compact offers a line with in-built network features directly from BT's Digital Local Telephone Exchanges. This is known as a Centrex service. At the customer's premises, Featureline Compact appears to be just like normal PSTN exchange line with standard sockets. There is no need to buy any additional equipment. All that is required is a touch tone (tone dialling) type telephone. However, there is a telephone which is specifically designed for use with the Featureline service. Which has feature buttons, hands free operation and headset working. See Section 4 Part 1.

THE FOLLOWING FEATURES COME AS STANDARD WITH FEATURELINE COMPACT.

Call Diversion: automatically directs calls to another extension or external number. For more information on Call Divertion please see Section 2:Part 4:Subpart 1:

Call Transfer: Pass on a call to any other Featureline extension or to an external number, including mobiles.

Three-Way Calling: Talk to two people at the same time. The other people can be on Featureline extensions and/or external numbers.

Call Pick-Up: Answer a call to another Featureline in the office from your own phone.

Ring Back When Free*: Sets up a call to a Featureline extension or external number that is engaged as soon as it becomes free. It is not possible to use Ring Back When Free to all external phone numbers, examples are ISDN, DDI and international numbers.

Ring Back When Next Used*: Sets up a call to a Featureline that is not answering, when it is next used.

Call Return: Tells you the telephone number of the last person who called you.

Call Waiting: Discreetly Lets you know that another caller is trying to contact while you are engaged on a call. Also gives you the capability of speaking to this caller with or without ending the original call.

Charge Advice*: Lets you know the duration and approximate cost of a particular call.

General Interrogation*: Reminds which Features you have set up on your Featureline.

Reminder Call*: Use your Featureline like an alarm clock.

Withhold your Number: Prevents the person you are calling from seeing your phone number. This can be done on a per call basis or permanently.

* - Not available on some exchanges.

THE FOLLOWING OPTIONAL FEATURES ARE ALSO AVAILABLE AT NO EXTRA CHARGE WITH FEATURELINE COMPACT.

Featureline Call Barring: Control the types of phone calls made from your Featureline.

Featureline Caller Display: Lets you see the phone number or Featureline extension number of the person calling before you answer on a compatible equipment. Please note that the Caller Display Calling Feature is subject to availability.

IN ADDITION THE FOLLOWING CHARGEABLE FEATURES CAN BE ORDERED WITH FEATURELINE COMPACT:

Hunt Groups

Remote Diversion

Direct Call

Local Link

Hunt Group Queuing

By Pass Numbers - Withdrawn with effect from 30th April 2007. Service withdrawal programme in operation.